Called them yesterday for a leaking water heater and asked for a quote to replace both units. They…read morerequired a $500 deposit before giving me the estimate. The quote came back at $3,250, even though the two water heaters cost about $681 each at Home Depot. Charging over $1,700 for installation in an easy-access garage is outrageous. Within 10 minutes, I canceled and asked for my $500 deposit back. They kept my money, never showed up, and did no work. Would not recommend. Be careful before doing business with them.

Had a oven that stopped working. Came out next day found the issue and order the part. Part came in…read moreand they repaired my oven. Very professional and affordable..

Great customer service, family business for over 10 years serving the Greater Houston area with…read moreappliance deliver and installation services.

Purchased 2 washers in August and one started having an issue last month. Reached out in February…read moreand told they would call us. A month later and still no call. Reached out again and suddenly only a 60 day warranty (we were told 1 year warranty when we bought). Save your money and buy NEW!

Horrible, very bad with business Bad communication…read more Faulty parts The owner sucks ass

Here's an update to my review I was told by Midtown Appliance Repair they would refund my money…read moreafter finding out I posted a negative review but upon giving me the cash App So I can request a refund,I set my request and he never refunding money again please stay away From this company at all costs he is a liar and does not keep his word.

Our Bosch freezer had been giving us problems for about a month. Everything keep freezing over and…read moreleaking water. It was a huge mess. Our neighbors, who has he same appliances, recommended FixNow, since she had used them before. They promptly sent out a technician. He called 15 minutes before he arrived to let me know he was coming. He was polite and kind. He assessed the problem and gave a diagnosis with in 15 minutes. He told me I had to defrost the freezer and he would be back tomorrow to fix the broken part. The next day they called and confirmed the price before he showed up. He was quick, efficient and clean. The part was changed and fixed with in 30 minutes. I am very happy with the service I received. Highly recommended.

Terrible results. Used this service by way my Home Depot warranty. There was an issue with my…read moreSamsung Dryer, which was a little over a year old. The dryer started to make a buzzing sound. Nothing to bad, but definitely noticeable considering the model prides itself on the low noise. At any rate the repair guy got here and my wife let him in to take a look at things (I was working). He determined he didn't have the part and would return or call to schedule his return. He didn't return nor did he call back for a few days. When he called back I scheduled him to come out. (Going to fast track this to the point). He came out and my wife let him in. (My wife tells me this is what happens). He changed the part out, it was no longer making the previous noise it is now making a new louder noise. My wife said she inquired about this, she said the guy told her to just call back and make a new claim. He leaves... WHAT! NOOOOO! It is completely unacceptable to be called out to fix 1 thing and he leaves us with a new problem. Terrible customer service. This is not what we bargain for. You should Proceed with caution. It is is ridiculous for a company or employees to operate in this fashion. Not sure if management knows of this but it is clear to me that the company's expectations are not of excellence, customer satisfaction and quality service. It is unfortunate after write such a review but this type of service cannot go without being shared to forwarn other yelpers.

Honest and dependable, would call him again. He told us that fixing the old washer was not worth…read moredoing.

It's been 3 weeks since I first contacted the guy, James Gonzales, and I'm still waiting for a…read morereceipt, which makes me think he overcharged us for a part. Scheduling was a huge hassle too -he's very disorganized and lacks follow-up, so if you're a busy person, choose someone else. [update : he sent the receipt to the cloud instead of to the email I gave him post-facto, but he never bothered to let me know that it was there, even after three inquiries from me by text : he's a horrible communicator]. We gave him time to get the 2 parts needed for the repair, even when one had to come from factory, and even offering to pay for them in advance in order to secure them both. But he never confirmed. My husband and I are both very busy people so scheduling home repairs is never easy. We only had time for him to come once and do all repairs needed. But instead, James assumed mid-way over the 3 weeks , that I was a housewife with nothing to do but wait for his coming whenever he pleased: I got a text one day, unexpectedly, announcing his coming that same day (??) , on a day of his choosing (!) and with only one part in hand, and without ever confirming if there would be someone at home. People work! My speaking Spanish apparently boosted his sexism. Luckily, I stopped him on time. Regarding the cost, I'm still wondering how a simple timer for a dryer can be $100. Maybe, but without a proper receipt, I can't know. I don't know how we ended up paying $250 total to change a $30 dryer felt (the only price I ever got) and a timer. I don't know if the $50 visit was incorporated into the labor itself, or if it was in addition . My husband saw the receipt quickly (James said he would send me the receipt by email, but he had never asked me for my email in the first place! --his intake for new customers is awful , very disorganized) and after several* requests from me, he finally said he would send the receipt- but we only heard from him after my husband was forced to contact him himself, given he wasn't answering my texts , which were always polite and respectful btw. So I sent him my email. As of today, still no reply and still no receipt. My husband tells me the visit itself was good. But James had to be asked to give an ETA that day, and he sent it quite late, not knowing if my husband could stay that late. It is important for busy people who have things to do to know when a repair person will arrive : My husband had somewhere to go after the visit. At the end, James was apparently thorough with the repair and explained how to avoid future problems, but having him ever come again? Forget it!

Excellent service and they did a great job! Highly recommend! They were able to fit us in quickly…read moreand scheduling always a breeze. They showed up on time!

John tried to fix my Electrolux washing machine. He put in 2 NEW Electrolux water controllers and…read moreeach one was defective. He would not allow us to reconnect the machine to the water system out of fear that the house could flood. That decision was greatly appreciated. He couldn't fix it unless we wanted to wait for Electrolux to respond to us, which could take forever. So we swore off Electrolux forever and purchased a Speed Queen. Thank you Alan's Appliance Repair for your great efforts and honesty. Word of warning: stay away from Electrolux. Avoid that brand.

Work performed by Cody. DOUBLE-CHARGED…read more Cody was responsive, attended a washing machine repair same day of calling. Quoted $260 and was given approval to proceed. Door switch was sourced and fitted on follow up visit. Cody claimed system was having credit card processing technical issues and requested the $260 via Venmo. We have since noticed that the credit card was indeed charged ... we were double charged for the same visit. Cody has been called, text messaged and E-Mailed. 3 weeks have passed without any follow up, hence resorting to leaving this review on Google and Yelp. In short, responsive but will over-charge you. Beware. [FYI, home page of the website shows stellar reviews ... on digging deeper, this seems to be a screen capture rather than actual up to date customer reviews ... Google/Yelp review algorithms would not view this positively].

I recently experienced a refrigerator issue where the bottom half wouldn't cool anymore and I had…read morediscovered this on a Saturday afternoon. It was an older model (10 yrs). After contacting other appliance repair places on Saturday, I got no responses. I then contacted Houston Appliance Repair. I spoke to Cody who manages and operates Houston Appliance Repair and he provided me a reasonable quote for fixing the problem. I could have replaced it at the cost of $600 (No Way!) I only had one option and asked Cody to do the work. I had a diagnostic done and it was determined the fan motor went out. He got the part, replaced it and had me back up and running in no time. Now on Monday, it is fixed and I still have not heard from any of the other repair shops I have contacted to fix my fridge. A BIG thanks to Cody!!!