Nick and Jesse helped me get the perfect car. Had all the information about the car and answered all my questions. Left with a great deal and so happy with my new 2024 EV IONIQ Nick was cool and super friendly. Thank you MD Fontana for everything! read more

Very shady. Majority of the cars on the lot have structure and sever damage. They'll show you the Carfax showing minor damage, and claim that's the only damage, but beware they'll shove AutoCheck in the paperwork and have you sign acknowledgment of the structure damage without actually disclosing it. They also Changed the rate, bank approval, and payment without acknowledgment. I went back not ever 12 hours later and they threatened to have the car towed away if it was left there. They said it was driven off the lot so that they aren't responsible anymore, but they drove it off the lot, not me. They dropped the car off in-front of my driveway. They also refused to give me the contract and all signed documents when I asked, I kept getting the, "yes I'll give it to you later." And it was then emailed once it was infront of my home. They crossed out the lien holder name, and wrote in another without letting us know before emailing us the contract, then when i asked to confirm they responded with, "the approval is with whoever I want. I decide who to approve you with, at whatever rate I want." I have recorded calls with these people. They never provided their real names. The sleezy GM I spoke to over the phone said his name was Alex, there is no Alex at the dealers he said his name was then Will, there is no Will at the dealer. They used fake names, the guy Edgar, fake Will, fake Alex, and JP. They're all shady. The entire dealer is, and it's such a shame. They refused to take the cancelation fee of $750 dollars, only wanted cash. When I said why are changes being made, don't they get audited, he got upset, it hurt their ego, and refused to assist us afterwards. Great credit 853 credit score. They asked for 1k down, and said they got me an 8%. After hours, we got the cash, canceled the contract, and they didn't provide a cancelled contract form. We then walk out, JP followed and laughed said that he did disclose damages and when they didn't. He then said, "you're buying a used car so yeah it'll going to have damage. If you want one with no structure damage a new one." Sooo we did, that's what we get for settling. We drove to a franchise dealer, bought a new NX300 for only $30 more a month, $0 down. They also agreed what they did is illegal. And we didn't drive the car off the lot, and contract wasn't provided till 40 min afterwards, and changed. I have the recorded calls, and interaction while at the dealer. Filing report with the Better Business Bureau. Had to lock credit since they began sending it everywhere to upset us. read more

Fontana Motors Direct - This is JP. - Used Car Dealers Near Me - Fontana, California

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Please read this review before visiting this dealership. I don't want what happened to me to happen to you. Please be aware and be careful when buying a car here. I want to share my experience. I have purchased 9 cars in my life, so I'm familiar with the car-buying process. I visited this dealership to buy a 2023 Tesla Model Y. A salesperson named Adiel helped me with a test drive, and I really liked the car. After the test drive, I told him I wanted to know the total out-the-door price. He asked if I was financing or paying cash. I clearly told him I was paying cash and did not need financing. He then introduced me to another employee named Fernando, who wrote $36,000 on a piece of paper as the total price. The Tesla itself was listed at about $27,900, but he did not provide any breakdown of the additional charges. I asked for an itemized breakdown. After that, his attitude seemed to change. He went to print the breakdown, and I was surprised by what I saw. They had added: * $1,495 for Windshield Protection, which I never asked for. * $1,495 for Stargard GPS, which I also never requested. I was paying cash, so I did not need any dealer-installed GPS product. Tesla already includes built-in GPS, vehicle tracking, and remote features through the Tesla app. These extra charges were never explained to me before I asked for the breakdown. The vehicle also had a reported accident history and visible front bumper damage. Yet with all the added fees, the total price was around $36,000. For that amount of money, I could find a 2024 Tesla Model Y with lower mileage and in better condition. The dealership also charged over $1,100 in fees, but they did not clearly explain what those fees were. As a deaf customer, I rely on written communication and honesty. I can't say why these charges weren't explained upfront, but it made me feel that I wasn't being treated transparently. Being deaf does not mean I won't read every document or ask questions. I decided to walk away without buying the car. My advice to anyone buying a used car: * Always communicate by email or text whenever possible so you have written records of everything. * Ask the dealership to send you the VIN and a CARFAX report before you visit. * Ask if the vehicle has been inspected. If they say yes, ask for the inspection report and any issues they found. * Ask if the car has any damage, scratches, dents, or repaired areas. If they say yes, ask them to send you photos before you visit. * Ask for the complete out-the-door cash price with an itemized breakdown of every fee and add-on. Review everything first, then discuss financing only if you're interested. * Question every dealer add-on and fee. Don't assume they're required. * Don't rush to buy a car. Compare different vehicles, prices, mileage, condition, and warranty before making your decision. Taking your time will give you peace of mind and help you find the best value. I'm sharing my experience because I want other buyers to have a good experience. I don't want anyone to end up with a lemon or become stuck with a car loan they later regret. Do your research, ask questions, and make sure you're completely comfortable before signing any paperwork. read more

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Two weeks ago, their "Customer Happiness" department contacted me to offer $200 in exchange for removing my review. Kevin, no thanks. Your company doesn't get to overcharge me for $2500 and face no repercussions. To anyone who will read these reviews before going in: they are now paying people to have bad reviews removed. They are not fixing their problem. No one has been fired for every single negative interaction with a client (all done by the same three guys). They want to sweep everything under the rug so that they can continue to scam people. Do not be fooled. Check out the recent positive reviews. It's all gibberish or from accounts that have not reviewed any other business. No details about what happened, no photos about the vehicle they bought. It's very obvious these reviews are friends of the employees. Good luck, Fontana Motors Direct. Keep offering pennies to buy off the scams your associates committed. It won't work. read more

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I had a wonderful experience here. I don't know a lot about cars so it was pretty intimidating to come in, but Jeff melted away all my worries. He was extremely helpful, knowledgeable and patient throughout the entire process. I never felt rushed or pressured and he went above and beyond to make sure I got what I wanted. I would highly recommend Fontana if you are looking for a stress free car buying experience. read more

Fontana Motors Direct - Lobby - Used Car Dealers Near Me - Fontana, California

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I've personally had a good experience at the Santa Ana location-- even purchased my Honda civic from them back in 2019. I referred my friend who was looking for a new car. I didnt even know they had a Fontana location so we came here since it was closer to her. We were helped by Omar who was very knowledgeable and quickly responded with any follow up questions thru texts. They had a wide selection of vehicles available here so don't hesitate to stop by in person-- they have something for everyone! read more

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I had a fantastic experience at Fontana Motors Direct! Adrian was my salesperson and he was amazing from start to finish. George also helped with all the paperwork and made everything easy and stress-free. Kenny, the finance manager, was great to work with, and Omar the general manager was very friendly and helpful. Honestly, I have no complaints at all. The whole process went smoothly and I had everything I needed. If you're planning to buy a car, make sure you come prepared with your insurance card, down payment, bank statement, and ID so everything moves quickly and smoothly. The team is very experienced, professional, and friendly. They really work with you to make sure you leave happy. They also have a huge selection of cars and great employees ready to help. My car was cleaned, full of gas, and completely ready to go when I picked it up. That extra care meant a lot. I would definitely come back and highly recommend Fontana Motors Direct to anyone looking for a great car-buying experience! read more

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Austin was super helpful and professional. The process was smoothly and he made it work for us to get the car we wanted! I'm very grateful for Austin. I highly recommend this dealership and to ask for Austin! read more

I purchased a Kia Telluride on 04/13/26. I worked with Austin who is the sales manager, Dylan helped with the paperwork, & Kenny the finance manager was supposed to help resolve my issue. Long story short, this dealership is flaky, shady & I would not do business with them again. I had to get a tire replaced the day after purchasing & pay for a Kia Dealership to give me peace of mind that my vehicle is safe to drive because of the faulty work this dealership did. Also, I was told I could get reimbursed for the inspection done at Kia & then I received no response from Fontana Motors. If you want the full story, keep reading. After test driving the vehicle, before purchasing, I noticed it needed an alignment done because it was pulling to the left, the leather seats were stained (the previous owner probably had children) & inside the car in general was dirty & dusty (which is odd they didn't detail the car before posting it for sale) & there was a little piece missing to hold up the glove box. Austin agreed to work on all those issues & I just needed to take the vehicle back another day. I knew I wanted the car, I thought they were pretty simple issues so I didn't mind taking it back. When completing the paperwork with Dylan, the Carfax showed that there was a minor accident to the back left side of the vehicle but that the accident didn't cause the airbags to deploy so I purchased the vehicle thinking it was repaired to factory specs & an alignment & car detailing would be a simple fix. After purchasing the car & taking it home, I realized front, left tire was different than the rest & it was bald, so I went ahead & had the tire replaced. About 4 days after purchasing the car, I called Austin about scheduling an alignment & detailing appointment. I called twice & he did not answer either time then he responded via text to tell me he was busy with three other customers and to give him a second, but I did not receive a response after that. I texted Austin to tell him to call me & I believe I called & left him a voicemail also. Austin eventually got back to me via text to bring in the vehicle on Monday morning. On 4/20/25 my partner took my car back in for alignment. It was discovered that vehicle needed lower control arm replaced so he was told they were going to order the part & get back to us when the part was in so I could take my car back. 10 days go by so I text Austin about dropping off my car to replace the lower control arm. No response. I called & left a voicemail. About another 4 days go by & I hadn't heard from Austin so I contact him to ask if I could drop off the vehicle for service. He answered this time and said to bring the vehicle in- this was on a Monday. My vehicle was taken in to replace the lower control arm, replace the missing part for the glove box, and upholstery detail the leather seats. On Thursday afternoon I call Austin to ask if my vehicle was ready for pick up no response but I believe I left a voicemail. I call the dealership directly to ask if my vehicle was ready for pick up- this was around 8pm. Madyson answered the phone and said she would check with the mechanics and give me a call back. No call back. The next morning I call the dealership again to ask if my vehicle was ready for pick up. George answered the phone and said he would check and give me a call back. No call back. On Friday evening, my vehicle is finally ready for pick up & I spoke with (Adrian, Adele/Odell 1 person gave me 2 names). He had me test drive the car around the dealership parking lot & he asked how the vehicle felt since the mechanics worked on the lower control arm. I told him it felt fine but I wouldn't really know until I actually drove the car so he said to text him if I was having any issues, however, he didn't give me his contact information. I asked for a copy of the receipt for the lower control arm part & a copy of the work order of the mechanics who worked on my vehicle. I was told that I would not be able to receive a receipt because the dealership purchases parts wholesale and that any receipt they could provide me would not look like a receipt from "AutoZone" (his words exactly). I told him that any receipt they could provide would be sufficient. Adrian said he would ask the mechanics manager for the work order and see what document they could send to me. I asked Adrian, how would they be able to purchase a lower control arm wholesale? If this part is specific to my vehicle and I was told the part would be specially ordered. He said he would contact the mechanics manager to see what document they could send me. Later this evening, I noticed rattling when driving my vehicle. I mentioned it to my partner & over the weekend, he also noticed the rattling & the car was still pulling to the left. So I don't believe they did an alignment (which was the original issue) after replacing the control arm. read more

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Absolutely terrible service. My car came back after a mechanic looked at it and the seatbelt was all messed up.

We drove about 40 miles to get there and we had what we wanted the salesman Jessie J do a very good job and the manager Armando was great very clear and very honest I'll highly recommended Fontana Motors this's my second purchase with them read more

**** BUYER BEWARE*** We recently went to purchase a vehicle from Fontana Motors Direct and had an absolute horrible experience. We quickly learned they try to confuse their customers by sending multiple salesmen impersonating management to negotiate the vehicles price. Our fourth salesmen, Austin were very unprofessional, condescending and disrespectful. Austin became hostile and attempted to be intimidating when confronted about his attitude. We immediately ended the conversation and left the dealership. To make thing worse Austin had the audacity to call me the next day and act like nothing happened. It's very unfortunate the management allows this kind of behavior to occur. It truly shows the morrow values of the dealership as a whole. Please take a few minutes to read their reviews on Google, Dealerrater.com, cars.com and Carfax.com and will see this is not the first time these issues have been addressed. To top it off, they are not even Better Business Bureau accredited and have had 24 complaints in the last 3 years. I highly advise you not to waste your time or money. Instead, I would purchase from a reputable dealership. read more

Horrible purchase. Entertainment system has never worked since day one, and got transmission issues. They won't take care of the transmission because as it was 2 months since purchase. The entertainment system still hasn't been fixed which they promised. I get things happen, but calls go unanswered and no responsibility. Vet friends please take note. read more

I just got my honda civic hatchback 2024 very beautiful car michael contreras help me with all the process he was very kind help me with all my questions and give me a good price on my car look for michael contreras help will help you. read more

I already emailed [Happiness@lamotorsdirect.com] after Mr. Alex publicly asked me to contact their management team, and I also sent another follow-up email with the relevant documentation. I still have not received any response. To be clear, this is not just "feedback" anymore. I am asking for a specific resolution regarding the $3,000 in add-ons that were hidden/added into my financed amount, represented to me as compulsory when I questioned them, and then later treated as "uncancellable." I contacted the add-on companies directly, and they directed me back to the dealership. I also requested signed contracts and proof of installation/activation, but Fontana Motors Direct has not responded. It is disappointing that they are willing to respond publicly on Yelp, but not respond to the actual emails where the issue can be resolved. Since I have already tried to resolve this directly and in writing, I will proceed with formal complaints to the appropriate authorities. read more

If I could go lower for a rating, I would. AVOID THIS PLACE AT ALL COSTS. To start, I went in with my mom with the intention of both of us leaving with a car. You'd think the employees weren't getting commission the way that Dylan was unbearably rude as soon as he was put to help. While Isaiah was super kind and helpful, Dylan comes up and starts questioning me about the car I chose without even reading or knowing the specs on what I chose. Along with that, as soon as my mom was upset enough with them to walk out, suddenly Dylan disappeared without any word and left me waiting for my paperwork (that he never ended up handing me) for 45 minutes and avoided eye contact the whole time he was walking around and talking to other customers. As if that wasn't enough, I left my car with them for two weeks allegedly to get detailed and repaired. When it came time where I was concerned because I didn't have paperwork, hadn't been contacted, and was getting worried that they just took my deposit and ran, every one who answered the phone hung up on me or pretended to transfer me. When it FINALLY came time for me to get my car, the only things repaired was the torn wheel cover and windshield. It was NOT detailed like they promised, there was gum stuck to the side of the drivers side carpet, the headlights were still dingy yellow (despite Dylan guaranteeing it would be handled), there was trash under the seats, stains not addressed, an old air filter so dirty that the car stunk horribly. I don't even know if they did change the break pads like Dylan guaranteed. Either way, the car shakes despite both of us signing a "we're not selling you a lemon" agreement. This is my first car and I am unbelievably disappointed with this whole ordeal. My mom suggested I reach out to the BBB to get them investigated for their poor business practices and lying about the services they promised were going to do to the car. Enjoy the pic of the air filter they left me with (that I dusted out of leaves) next to the new one I had to buy a week after having the car. read more

Fontana Motors Direct - Used Car Dealers Near Me - Fontana, California

My 32k car ended up costing 43k! Added warranties, signature discrepancies, undisclosed frame damage... I've been able to connect with other Yelpers who have also become victims to this "dealership". Our problems started with the very first deal handled by Brandon. We later discovered the vehicle we were initially sold had frame damage that was never disclosed to us before purchase. Had that been disclosed upfront, we would have never agreed to move forward with the vehicle. Brandon was also the employee who withheld all of our paperwork when we left the dealership. He told us he was taking everything to the car while changing the plates, but once we got home, we realized we had not been given copies of any signed documents. At the time we thought it was an oversight. Looking back now, it feels very intentional. Thankfully, when we confronted the dealership, we were told the first sale had not yet been funded, so they were able to unwind the deal. We then looked at different vehicle options there instead. What we did not realize at the time was that many of the same add-ons from the first contract had simply been transferred into the second deal. Fast forward months later while attempting to refinance the vehicle, a dealer friend of ours was shocked at how much we still owed. That immediately prompted us to sit down and thoroughly review our paperwork line by line. That is when everything started unraveling. We discovered approximately $8,350 in warranties and add-ons included in our financing contract that we never knowingly agreed to purchase. Throughout the sales process, these products were presented to us as complimentary perks from the dealership. Statements like "this deal comes with X, Y, and Z" were repeatedly used, giving the impression these were included benefits -- not financed products being added into our loan balance. When I started calling the dealership for answers, I spoke with Fernando, who repeatedly referred back to the first deal and openly acknowledged that the same products from the first contract had been carried into the second one. The signatures on the warranty forms are NOT my husband's signatures. When I questioned this, I was told my husband supposedly signed the documents electronically through email. That explanation immediately fell apart because: My husband never signed anything electronically through email. The email address listed on the paperwork is incorrect, meaning he would not have even received the documents they claimed he signed. So how exactly were these forms signed? I repeatedly asked to speak with the General Manager and eventually ended up speaking with Jose (Jose Gonzalez, Sales Manager), who instead of addressing the concerns, asked me: "Why all of a sudden are you pursuing this issue after 5 months?" My response was simple: Because we only discovered these discrepancies after attempting to refinance and realizing something was seriously wrong with the numbers. We eventually went to the dealership in person to confront Omar G (General Manager), and the experience was unbelievably disrespectful. We were laughed at during the conversation while Omar repeatedly insisted: "Nothing we do is illegal." I asked him whether he was aware there are multiple Yelp reviews describing situations almost identical to ours involving undisclosed add-ons and warranty issues. He dismissed them and claimed they were probably made up. I asked for copies of the first deal, and he claimed they were "destroyed" when the deal was cancelled. LIES!!! If that were true, then Jose wouldn't have been able to look at them 2 days prior!!! No customer should: Discover undisclosed frame damage after purchase Leave a dealership without copies of signed paperwork Find thousands of dollars in warranties added without clear consent Question signatures on financing documents Be ignored, laughed at, or dismissed when asking legitimate questions about their contract Please protect yourself: Read every line. Question every add-on. Do not rely on verbal explanations. And do NOT leave the dealership without physical copies of every signed document in your possession. read more

My experience was amazing. The process was quick. I submitted an application online, got a call right away. I shopped around and got approved. Shout out and Biggups to my guy Tray . He'll take care of you. Ask for him. Tell him "Jayce sent me" He goes above and beyond for you. He makes sure his customers are happy. He won't just settle for any outcome. This guy actually helps out. Did my test drive and instantly fell in love with my new ride. Thank you Tray. Can't say that enough, I hope you see this, you made the experience easy. Happy holidays bro. FMD is lucky to have him. read more

Fontana Motors Direct - Used Car Dealers Near Me - Fontana, California

If they ask you to sign a vehicle disclosure agreement. DO NOT SIGN! This indicates severe structural damage to the vehicle and is not reported on Carfax. The worst part is they will convince you otherwise using words like, " It may have damage", "this is just to protect us". They will chase you down and try to charm you into the deal. Please be smarter, come with your own financing, do not get wowed by the service or how the car looks, and NEVER sign something that feels off. It's unfortunate that dealers like this pray on the desperation of those who need a car for work, school, etc and lure people with "great deals", meanwhile sleazing there way to pocketing $1000s and hurting you in the long run. read more

My husband and I purchased a 2023 Tesla Model S for our son from this dealership, and we had the pleasure of working with JD and Nick! They were both efficient, professional, and extremely knowledgeable about the vehicle we were purchasing. From start to finish, the entire process was smooth, quick, and made car buying so easy for us. We would 100% recommend this dealership to anyone looking to buy a car! read more

Ap is the man. Smooth honest personable fast! In and out and had my dream car in hand. Thank you ap!

i've never left a review without even visiting a place before but , here we go! Stay away ! no matter how bad you want a car from here , they won't do deals over the phone to lock in a price especially when you live 3 hours away. They say they don't have access to certain facts that you can clearly find on their website with carfax report attached so either lazy salesmen or they just wan to make an excuse for you to drive all the way over there and make it seem like you are getting a good deal. Constant text and phone calls from different phone numbers trying to get you to come over but yet no sales over the phone . read more

Update on "Bought a 2022 Tesla here November 16, 2024 for $24,999 specifically because it qualified for the $4,000 federal EV tax credit. The staff verbally assured me they would file the paperwork with the IRS, but they lied and never did, costing me $4,000. Buyers beware of deceptive sales tactics." Filing official complaint with California DMV Occupational Licensing For The Vehicle Industry. read more

A "manager" armando is a sleazy used car salesman as you'd expect from a used car lot like this. Don't even bother trying to negotiate as he will insist their small time car lot has the best prices within hundreds of miles and tell you if you want a "big boy car you have to pay big boy prices". Don't waste your time. read more

I had a very frustrating and disappointing experience with Fontana Motors. Before visiting, I made an appointment and provided the stock numbers for two vehicles I was interested in. I also confirmed the price of $23,499 for one of the cars and even wrote it down in my notes. They texted me listings for both vehicles to confirm everything ahead of time. I drove over an hour to make this appointment, specifically to avoid any issues. When I arrived, I was told one car was ready, but they couldn't locate the other and thought it might be on a different lot despite me scheduling in advance. The first car I saw had not been detailed and was quite dirty inside. I test drove it and was still considering it. When we returned, they said they had found the second car, but it was also very dirty inside and out. I didn't even test drive it because the vehicle history report showed structural damage and deployed airbags. The first car also had moderate damage reported on Carfax. After looking at a few other cars, I decided to try negotiating on the first one. That's when things got worse. The salesperson told me the price was $25,999. I pushed back and said the agreed and advertised price was $23,499. He told me to check the text they sent and sure enough, the listing had been updated to the higher price. I then showed them a saved screenshot from AutoTrader clearly showing the $23,499 price and asked to negotiate from that number. They refused, saying they couldn't honor or negotiate from that price. Between the disorganization, poorly prepared vehicles, questionable vehicle histories, and the pricing inconsistency, I left feeling like this dealership is not trustworthy. I would not recommend making the trip. read more

Such an amazing experience! Would definitely recommend them to family or friends. Ask for Adiel he's so great, he's so much help and makes you feel very comfortable there. read more

Extremely unprofessional experience. Communication was poor throughout the process, and were far more focused on finding the "right" buyer than seriously considering fair offers. This is a "bad credit, no credit, no problem" type of place. Recommend staying far away. read more

Went to their website and price a 2021 Nissan sentra. Got the payments to my liking on the website. They text me in the morning saying I have been approved for the car after I filled out the information with a picture of the car I was approved for. Just told me to check in with George. When me and my wife got to the dealership it was packed. We did arrive a little late because of traffic. But got to the office around 11:10am for a 11:00am appointment. When we got there we told the GM we were here for George and he was busy going to to get me another car because the car I asked for had issue(red flag). He then told me he had a 2024 Nissan Sentra for the same price. Payments wouldn't change that much and be around $305 a month still. Cool. Test drove the car and found the car in the website to make sure he wasn't lying. After the test drive, George tells me the price for the car was $525! I said wait I was approved for the $305 a month. He responded that the website was website was wrong. They need to fix it. I was like okay. Yall didn't tell me that when I talked to you over the phone. He said yeah we need to update it. At this point I my wife notices alot people are not leaving with cars! I even told him add my downpayment. And he went back into the office and they wanted me to test drive another car to match my price. I told them no thank-you and went home. So to summarize my visit, don't come to this place based off the website pricing even if you get approved. Make them call you first And ask them to make sure you are got the same rate at the website you got approved for. It will save you a trip once they tell you they don't have the car at the price your got approved for! Hope this helps people coming here. Also FYI don't text people you have a car and text them the picture of the car and all the information just to have to come down to your dealership and be told well the car has issues. That was a red flag for me and my wife also. Then tell them you have another car for the same price but then be told the website was off on all the prices for the car you got approved for? read more

Great and honest customer service. Made the car purchase as smooth as possible Johnathan was very helpful and courteous. He spoke in Spanish to my dad and made sure he understood the process. read more

My experience here was very bad. I don't write this to be vindictive but so that others don't experience what I did. And before I start, disregard any response to this post offering assistance. All negative responses get this message, this it's typically too late, as it is for me. I've bought and sold a lot of cars over the years and this was the worst, most unprofessional experience I've ever had. For starters, the car I wanted, upon my inspecting it, had quite a few aesthetic and mechanical items that needed fixing. It appeared the car had not been inspected by the dealership before offering it for sale. The sales guy said they would fix them all for me. Later, as we began to address the price, the sales manager stepped in and began pushing varioius warranties I did not need. As I held firm and declined each, he told me they would not make the fixes because they weren't making any money off the car now (due to my declining the "optional" warranties), and would not deliver it to my home. So they had backpedaled on the fixes and delivery they had agreed to simply because the sales manager now believed they weren't making enough money off the car, which is unprofessional to do, and even more unprofessional to say to the customer. It had already been several hours at the dealership, I was far from home, and wanted to wrap it up, so I agreed to follow through on the purchase. Upon driving the car home, I noticed the breaks chattering when I slowed driving fast, in addion to the alignment off. After I got home, I noticed both rear tires were losing air. I took the car to the manufacturer dealership for an inspection. They informed me the two rear tires had punctures, the front tires needed to be replaced, the brake rotors needed replacement, the alignment needed fixing, and then several other less significant issues need addressing. I immediately called the dealership, told them about my experience purchasing the car, and all the fixes the car needed. Because I live far from the dealership, I asked them to give me a credit and I'll get it fixed on my end. The original sales guy passed me to someone else, after telling me he had left some sort of tracking device in the car and asking me to return it (I'd owed some of the sales balance the next day, which I wired, but remains weird they putting a tracking device in the car). I was passed from person to person for about a week. Eventually, the dealership told me they would not credit me for the fixes but if I brought the car back they would fix most of it. An incredible inconvenience to me, but instead of getting it fixed myself for another $2000 (on top of the sale price), I agreed to bring it back in. At that point, I spent about 3 weeks getting bounced from person to person just trying to find out when the necessary parts were in so I don't drive all the way out and have to leave the car for who knows how long, and then drive back again to pick it up after. As of today, 1 month since I bought the car, I have not heard back from them. For no other reason than I wanted to get out of business with them as fast as I could, I decided eat the additional $2000 and have it fixed myself. I've since read a lot of reviews about their unprofessionalism and lack of response. I highly recommend stearing clear. read more

As soon as I pulled in to Fontana Motors we were greeted by Kaleb and he was so amazing and understanding on what we were looking for. I appreciate the patience he gave us knowing I was being picky but he found us what I wanted.. Thank you sir, Ask for Kaleb!!! read more

Fontana Motors Direct - Toyota Camry Hybrid 2021 - Used Car Dealers Near Me - Fontana, California

Jesse, the General Manager, was incredibly helpful while I was looking into getting a new car. He was knowledgeable, patient, and took the time to answer all of my questions without making me feel pressured. You can tell he genuinely cares about making sure customers have a good experience. I really appreciated his help and would definitely recommend purchasing your next vehicle from Fontana Motors Direct. read more

I read the reviews after I arrived, so I was a bit hesitant to work with Fontana Motors Direct. However, I have realistic expectation and know a dealership takes forever and all the stuff that comes with it. I worked with Abraham and Austin, and yes they tried the hard sell, but Abraham especially was helpful and friendly. I felt like it was fairly straightforward, and even though I was there for 4 hours, and I'm happy with my new car and trade in deal. read more

Everything went amazing one of the dealers Ivan helped us with a car and was really nice and patient while we were checking out some of the cars they had there and he was very friendly and professional throughout our time being here everything went smoothly 10/10 read more

Nick helped me with my purchasing process. Nick made the experience so much better than the first time that I bought a car. Everyone was eager to help and give me information about any car i wanted to look at. Nick was very diligent and quick with helping us get going in our new car. He was very effiecient, communicative and entertaining to work with. His energy made the whole process much easier. read more

They were super nice at first until they realized they werent going to be able to pull their shady sales practices with us. If you're willing to go in there and just pay whatever price they tell you no questions asked then you'll be fine. They will have all kinds of "optional add ons" that are not really optional. They will refuse to take them off and make you pay for them if you want the car. From what I gather theor ideal client is someone with horrible credit who doesnt care what the out the door price is and just wants a low monthly payment. If you plan to buy the car in full dont waste your time here. We ended up getting a newer version of the car we looked at her for $3000 less elsewhere. read more

Came in with faith to leave with the car I really wanted and Adiel made it happen. Adiel was super nice very funny very professional I would definitely recommend this spot for anyone that wants to get a car they are amazing! read more

Austin and Raymond My favorite two new people. Honest good people! I drove 90 miles from the 818 to get the right car. 2019 qx50. Car was in great shape. I know these guys had by back with whatever issues! You want a great deal call these brothers. read more

Fontana Motors Direct - Me getting my final registration drive off stickers. Couldn't be happier. - Used Car Dealers Near Me - Fontana, California

I have to start by saying our salesman, Caleb, was amazing. Seriously the best cars salesman I have ever dealt with - personable, knowledgeable but not pushy and a great communicator. I can't compliment him enough! Our issue started once we met with the finance manager. We did not need financing and were highly motivated to go forward with 100% cash payment. This finance manager had incredibly poor communication, could not answer simple questions, was rude and quite frankly came off as a liar. Their website claims that you can purchase GPS tracking and some "windshield" assurance. I did not want these extras, and they absolutely refused to remove it from the invoice but literally could not explain why it stayed. This resulted in anywhere from an extra $2000-$3500! (Interesting how that price kept changing too ...) When we attempted to negotiate the rate, his only option was to "remove the jack and the bumper" OFF THE CAR I WAS TRYING TO BUY. You have be out of your mind! I have never had a jaw dropping moment due to the sheer stupidity of what came out of that man's mouth. Literally stood up and walked out - he didn't even have the decency to look anyone in the eye. read more

Talk to them, try them! They were so patient, and understanding! Go talk to Abraham, he pulled a deal out of nowhere and made it HAPPEN!!!! God is good and His mercy is unmatched!! Thank you Jesus for my new whip!!!!! read more