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    Fontana Motors Direct

    2.7 (409 reviews)
    Closed 7:30 am - 9:00 pm
    Updated 3 months ago

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    Kirstie F.

    I've personally had a good experience at the Santa Ana location-- even purchased my Honda civic from them back in 2019. I referred my friend who was looking for a new car. I didnt even know they had a Fontana location so we came here since it was closer to her. We were helped by Omar who was very knowledgeable and quickly responded with any follow up questions thru texts. They had a wide selection of vehicles available here so don't hesitate to stop by in person-- they have something for everyone!

    Toni R.

    I had a fantastic experience at Fontana Motors Direct! Adrian was my salesperson and he was amazing from start to finish. George also helped with all the paperwork and made everything easy and stress-free. Kenny, the finance manager, was great to work with, and Omar the general manager was very friendly and helpful. Honestly, I have no complaints at all. The whole process went smoothly and I had everything I needed. If you're planning to buy a car, make sure you come prepared with your insurance card, down payment, bank statement, and ID so everything moves quickly and smoothly. The team is very experienced, professional, and friendly. They really work with you to make sure you leave happy. They also have a huge selection of cars and great employees ready to help. My car was cleaned, full of gas, and completely ready to go when I picked it up. That extra care meant a lot. I would definitely come back and highly recommend Fontana Motors Direct to anyone looking for a great car-buying experience!

    My review 1/3
    Jasmine G.

    I purchased a Kia Telluride on 04/13/26. I worked with Austin who is the sales manager, Dylan helped with the paperwork, & Kenny the finance manager was supposed to help resolve my issue. Long story short, this dealership is flaky, shady & I would not do business with them again. I had to get a tire replaced the day after purchasing & pay for a Kia Dealership to give me peace of mind that my vehicle is safe to drive because of the faulty work this dealership did. Also, I was told I could get reimbursed for the inspection done at Kia & then I received no response from Fontana Motors. If you want the full story, keep reading. After test driving the vehicle, before purchasing, I noticed it needed an alignment done because it was pulling to the left, the leather seats were stained (the previous owner probably had children) & inside the car in general was dirty & dusty (which is odd they didn't detail the car before posting it for sale) & there was a little piece missing to hold up the glove box. Austin agreed to work on all those issues & I just needed to take the vehicle back another day. I knew I wanted the car, I thought they were pretty simple issues so I didn't mind taking it back. When completing the paperwork with Dylan, the Carfax showed that there was a minor accident to the back left side of the vehicle but that the accident didn't cause the airbags to deploy so I purchased the vehicle thinking it was repaired to factory specs & an alignment & car detailing would be a simple fix. After purchasing the car & taking it home, I realized front, left tire was different than the rest & it was bald, so I went ahead & had the tire replaced. About 4 days after purchasing the car, I called Austin about scheduling an alignment & detailing appointment. I called twice & he did not answer either time then he responded via text to tell me he was busy with three other customers and to give him a second, but I did not receive a response after that. I texted Austin to tell him to call me & I believe I called & left him a voicemail also. Austin eventually got back to me via text to bring in the vehicle on Monday morning. On 4/20/25 my partner took my car back in for alignment. It was discovered that vehicle needed lower control arm replaced so he was told they were going to order the part & get back to us when the part was in so I could take my car back. 10 days go by so I text Austin about dropping off my car to replace the lower control arm. No response. I called & left a voicemail. About another 4 days go by & I hadn't heard from Austin so I contact him to ask if I could drop off the vehicle for service. He answered this time and said to bring the vehicle in- this was on a Monday. My vehicle was taken in to replace the lower control arm, replace the missing part for the glove box, and upholstery detail the leather seats. On Thursday afternoon I call Austin to ask if my vehicle was ready for pick up no response but I believe I left a voicemail. I call the dealership directly to ask if my vehicle was ready for pick up- this was around 8pm. Madyson answered the phone and said she would check with the mechanics and give me a call back. No call back. The next morning I call the dealership again to ask if my vehicle was ready for pick up. George answered the phone and said he would check and give me a call back. No call back. On Friday evening, my vehicle is finally ready for pick up & I spoke with (Adrian, Adele/Odell 1 person gave me 2 names). He had me test drive the car around the dealership parking lot & he asked how the vehicle felt since the mechanics worked on the lower control arm. I told him it felt fine but I wouldn't really know until I actually drove the car so he said to text him if I was having any issues, however, he didn't give me his contact information. I asked for a copy of the receipt for the lower control arm part & a copy of the work order of the mechanics who worked on my vehicle. I was told that I would not be able to receive a receipt because the dealership purchases parts wholesale and that any receipt they could provide me would not look like a receipt from "AutoZone" (his words exactly). I told him that any receipt they could provide would be sufficient. Adrian said he would ask the mechanics manager for the work order and see what document they could send to me. I asked Adrian, how would they be able to purchase a lower control arm wholesale? If this part is specific to my vehicle and I was told the part would be specially ordered. He said he would contact the mechanics manager to see what document they could send me. Later this evening, I noticed rattling when driving my vehicle. I mentioned it to my partner & over the weekend, he also noticed the rattling & the car was still pulling to the left. So I don't believe they did an alignment (which was the original issue) after replacing the control arm.

    If I could go lower for a rating, I would. AVOID THIS PLACE AT ALL COSTS. To start, I went in with my mom with the intention of both of us leaving with a car. You'd think the employees weren't getting commission the way that Dylan was unbearably rude as soon as he was put to help. While Isaiah was super kind and helpful, Dylan comes up and starts questioning me about the car I chose without even reading or knowing the specs on what I chose. Along with that, as soon as my mom was upset enough with them to walk out, suddenly Dylan disappeared without any word and left me waiting for my paperwork (that he never ended up handing me) for 45 minutes and avoided eye contact the whole time he was walking around and talking to other customers. As if that wasn't enough, I left my car with them for two weeks allegedly to get detailed and repaired. When it came time where I was concerned because I didn't have paperwork, hadn't been contacted, and was getting worried that they just took my deposit and ran, every one who answered the phone hung up on me or pretended to transfer me. When it FINALLY came time for me to get my car, the only things repaired was the torn wheel cover and windshield. It was NOT detailed like they promised, there was gum stuck to the side of the drivers side carpet, the headlights were still dingy yellow (despite Dylan guaranteeing it would be handled), there was trash under the seats, stains not addressed, an old air filter so dirty that the car stunk horribly. I don't even know if they did change the break pads like Dylan guaranteed. Either way, the car shakes despite both of us signing a "we're not selling you a lemon" agreement. This is my first car and I am unbelievably disappointed with this whole ordeal. My mom suggested I reach out to the BBB to get them investigated for their poor business practices and lying about the services they promised were going to do to the car. Enjoy the pic of the air filter they left me with (that I dusted out of leaves) next to the new one I had to buy a week after having the car.

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    Page 1 of 11

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    Review Highlights - Fontana Motors Direct

    Raymond was the perfect car salesman explaining every feature and answering our questions in a knowledgeable way.

    Mentioned in 15 reviews

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    Over the past couple of days, my husband and I have been helping my daughter find a replacement…read morevehicle, and today we found an amazing deal at Pacific Auto in Fontana. The entire experience was smooth and stress-free. The customer service was exceptional, and Dominic went above and beyond to ensure every step of the purchase was handled with care. He was knowledgeable, patient, and incredibly helpful in completing the purchase of our daughters new vehicle. We truly appreciate the great service and highly recommend Pacific Auto in Fontana.

    Do not buy from Pacific Auto Center. They are operating a blatant bait-and-switch scheme to lure…read morebuyers onto their lot. I drove 2 hours with cash to this dealership specifically for a vehicle they advertised online for $15,995. Right when I got there Victors (sales guy) walked up to me I showed him what truck I wanted and we started walking to it, as we're walking he said "you know the truck is going to be around $24,000 after taxes and everything) and said that doesn't sound right. We got to the truck and I started checking it out while he went to get the keys, there was a sticker on the windshield showing multiple "add-ons". While we were on the test drive I asked him if the add-ons were the reason he quoted me $24,000 for a truck they have listed at $15,995 and he said yeah that they have between $5,000-$6,000 of add ons in the truck. I told him I don't want any of that and he said unfortunately they are already on there and can't remove them. I asked if all their cars have the add-ons and he said yes. This is not just a deceptive business practice; it is a direct violation of California Vehicle Code § 11713.1(e), which legally requires dealerships to sell a vehicle at the advertised total price, free of forced undisclosed add-ons. If you go to Yelp you can see their real reviews, Yelp is a lot harder to fake reviews. Companies post fake reviews on Google all the time. They do this to everyone just read the reviews. Don't buy from these scum bags.

    Divine Auto Mall

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    Bought a car here recently, only let you test drive on the streets so you cant get on the freeway…read moreto see if the car has any real issues, anyways bought the car, get on the freeway and car does nothing but shake all the way home, get the car to my house and take the wheels off and nothing but rust underneath and everything on the suspension is seized, ended up paying 4k to have the whole front end replaced, everysingle peice of it, i take partial blame for not crawling underneth to look at the underside and even trusting one of these hole in the wall dealerships, but i cant bellieve they sell vehicles in this condition and wont even budge on the price, im just happy a family that is barely getting by didnt buy this car cause they would have been screwed like the other people on these reviews, i would not buy a vehicle here unless you have a mechanic look at it first!!

    DO NOT PURCHASE A VEHICLE HERE! You're better off going anywhere else. Purchased a truck here about…read more11 months ago less than a year and we've already had multiple issues with the vehicle. Within the first 3 months the issues began even with proper maintenance. Finally recently the fuel pump to the vehicle is now needing replacing which costs thousands of dollars. I called the dealership to see if there was anything they could do since they had sold us a failing truck and they said no, not even trying to help us what so ever. Now we are stuck with a 30k loan and a non operating vehicle. All they care about is getting a sale. They don't care weather or not the vehicle works just working enough to sell it. DO NOT GO HERE.

    Johnnys Motors

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    2.8
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    I'm going to preface this review by saying that I have never bought a car before today. I went in…read morehere knowing zero about what to expect, where the day may take me, nor even if I'd be able to afford a single vehicle on the lot. Today was a brand new experience in my life, and it was one for the history books. From the time I stepped onto the lot until I drove off of it, every second was a second well spent. The staff were personable and welcoming, the environment felt safe and clean, and most of all I didn't feel like someone was trying to sell me something. I daresay that I felt more comfortable here knowing nothing about what I was getting into than I would walking into a big-name dealership. From beginning to end my car-buying experience was as smooth as it was delightful, and I'm so happy with the outcome. The vehicle, despite its age and mileage, is clean and drives like a hot knife through butter. After a thorough inspection, everything seems to have been maintained with the utmost attention to care and quality. Come here, give them your patronage, and drive home with a fat smile on your face!

    So after a year and 4 months with my car that I bought from this scam dealer I paid 6k to get a new…read moreengine for my Prius that I paid 9k for I'm also just adding on another 2k for more work I've done recently totaling to 17k worth of work I would say again do NOT BUY A CAR FROM HERE. I'm gonna be petty and right in Spanish now. Así que, después de un año y cuatro meses con el coche que le compré a este concesionario estafador, tuve que pagar 6.000 dólares para ponerle un motor nuevo a mi Prius --vehículo por el que ya había pagado 9.000 dólares--. Además, acabo de desembolsar otros 2.000 dólares por trabajos adicionales que le hice recientemente, lo que suma un total de 17.000 dólares en reparaciones. Lo repito una vez más: NO compren un coche aquí. Also be aware of self selling practices I went to go look at a car with my girlfriend that she saw saw on road saying for sale when we got there I noticed the guy walking back to his car and letting his wife or potential worker of his do all the talking only for me to recognize him as the dealer who sold me my car recognized him instantly from his big back and small P so I told my girlfriend there was no way we're buying this car plus when I went in there website I noticed that the car was also listed there these guys are a joke and a bunch of scammers if you do go here I'd say go just to make a metal note of the staff stay safe out there folks

    A & A Auto Sales

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    At first I gave them a good review, but after having the car for less then a week it had nothing…read morebut problems. My 18 year old had to keep fixing all kinds of things on it were still waiting on shocks and yes I understand they're on back order but it's been 4 months. They have a few people that work their and I don't remember the guys name, he was so nice and said we could take the car and they'd fix all the lights that were coming on and check why she had to connect the battery and disconnect everyone she comes and goes. The car wasn't drivable for 2 months. We fixed a few things and went down there to the car place. The guy I had talked to on the phone (can't remember his name) was so nice and kind said he'd make sure everything is taken care of. We get down there and the rude guy said we're not doing any kind of work on this car til you pay the 250 that's owed. Ok that being said , she put over 2000 down and she has paid over 3000 to fix it here and there. I told him to wait til Jan 20 he said no I'm not waiting it's going to collections. I wouldn't recommend this place to anyone we got a bad car and the rude guy told me to tell the financial company that the car was perfect running ( it was for a min) so they'd finance it. The car is beautiful but it wouldn't pass smog if it needed to.

    Fontana Motors Direct - usedcardealers - Updated August 2026

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