after 20 years of on time payments to centurylink my bank account was hacked and my bill pay was unavailable for a while so i missed a payment for century link. I was charged $18. All other payees did not charge as they understood circumstances and i am very reliable. century link was adament i missed a payment so i had to be charged! stinky stinky read more

Terrible internet. Unable to use WiFi on phone, computer or tv. Intermittent service. Technicians never correct issues and appointments are in windows of all day. Go T-Mobile. read more

DO NOT USE CENURY STINK FOR ANYTHING!!!!! I spend hours online with repair every month.....THEY SUCK!!!!!! Ask anyone that has them!!!! They came out, looked at my lines today....left and now internet doesn't work. I called back after he left and I have to fill out another repair ticket....again....to get them out sometime this week to fix what they screwed up again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

This is probably my first or second one star review of anything on yelp. I only picked them because I dislike Comcast. Comcast is amazing by comparison. If I could give them negative stars I would. I setup an appointment to get internet service in my new apartment. They give me this 12-5 pm windows in which they'll show up. And not only do they not show up, I have to waste another 30 min of my life contacting customer service only to find out I am nowhere in their system. They gave a half hearted apology. It would not surprise me if they started charging my credit card some time down the line. I get better customer service at the dmv. A monkey playing darts could probably make better business decisions than them. Some chick gave then 5 stars by mistake which is why they average a 1.5. Stay away. read more

By far the worst customer service I hVe ever experienced. Paid for 40 Mbps and only could get 1.7 at the house. They run speed test from office and it says 38 but hard wired in to modem I get 1.7 nothing works in home. After 3 hour phone calls still nothing. Try to cancel after a month and being charged a $200 fee for early termination. DO NOT USE CENTURYLINK FOR INTERNET SERVICE. I WILL BE FIGHTING THIS read more

False service claims! Representatives are not professional and just try and blame someone else for the mistakes they make. I had switched to Teleplex because it was going to be WAAAY cheaper than Century Link. After switching I received a call from Corey Malfine(not sure if that is spelled right) who is a Century Link representative, asking me if I wanted to switch back to Century link because they(Century Link) had a fraud investigation pending against Teleplex. I decided to switch back and asked about adding internet to my bill. was assured by Corey that I could add it and also that Corey would take care of transferring my service from Teleplex back to Century Link and to expect a call in 7 days when a technician can come to my home to hook up the internet. I waited 2 weeks without receiving a call and contacted Corey back. After leaving messages he finally picked up his phone. Corey informed me that internet wasn't provided in my area, and asked if I still wanted to switch back to Century Link. So a service they promised I would have was not available and they didn't even contact me to let me know! Corey didn't even switch my service back either like he promised me up and down he would take care of! Corey also promised me a rate decrease after speaking with his manager, Amanda, and they agreed that they did not deliver on what they promised and they were going to take care of it by giving me the rate decrease. Again, Corey said he would get everything handled that I wouldn't have to worry. I contacted Century Link, after not hearing back from Corey, again, and they didn't have me as an account holder anymore! Yet, I received an order confirmation on August 28th by mail! The representative, Corey, completely failed at his job duties and will no longer pick up his phone. I contacted Customer Service and the only thing they were willing to help me with was to bring me back as a customer. After speaking with a supervisor, Jim, who argued with me and talked over me our whole 30 minute conversation (I was on the phone over 1 hour with Century Link and over 45 minutes was spent holding waiting for the manager, Jim, to pick up)said there was nothing they could do but charge me more than I was paying before all this happened! I even asked to have Corey contact me back to explain himself and the situation and Jim told me he had nothing to do with that and that he couldn't help me. After all this I can only come to the conclusion that Teleplex and Century Link are working together to scam customers out of their money. If you are thinking about switching to Century Link, I urge you to think twice and go with a provider that has real professional representatives throughout their company. Century Link is highly lacking courtesy, professionalism, knowledge of product and is highly lacking customer service training. They will be able to help you out until you have a dispute then all of a sudden no one knows what's going on and just wants to blame the problem on someone else. If they owe you money, don't expect to get it back either. After my multiple conversations with Century Link not one Century Link representative has followed through on any business promises made. Save your time and money and take your business elsewhere. read more

This is the far WORST internet service I have ever encountered. My 1st bill was suppose to be $134 and it was $237. No rep was able to assist me accurately because they refuse to inform me that they wrongly charge me to purchase the modern instead of leasing it from the second call made. Then the 2nd bill was $297. I was furious. I called and that's when I found out they charged me 99.99 to purchase the modern, an extra 25.00 was added for service fees, 10+ in taxes that weren't suppose to go over 1 buck. I paid 240 of that bill. I called again to ask when my monthly bill going to go to the amount I signed up for at 34.59 and they stated the 3rd bill will be that amount. And oh I will receive a credit of 100 due to the modern suppose to be lease and another of 42.83 for over paying. The 3rd bill came around the bill was 146. I was hot! They disconnected my service without notice stating my service was pass due and the due date 4 days ago. After calling and speaking to a rep that hung up in my face I was transferred to a manager, Myra who then transferred me to an account specialist, Larry so to speak. He notice all these errors: 42.83 over payment was never credited, 100 purchase modern was not credited, since I wasn't enrolled in the auto pay and paperless I wasn't getting the promo discount. Wth!!! I screamed mentally. Fed up with Century Link at this moment. However, after all the calculations my final monthly bill still wasn't the promo rate at 34.59 but the 49.83. This is too much. The adjusted promo was 44.95+ 9.99 lease modern+ 3.99 service fee+ 1.00 in taxes, which the adjusted total was 49.83. If you ask me the math was off. So the total credits received totaled to 150.59 with a credit of -4.55 from the 146.04 bill owed and my service was still disconnected for entire day and half after credits received. I called to get a credit was wrongfully turning my service off and they stated they don't do that. So I cancelled my service. I'm tired of paying all this money and for Internet service I been having issues with since day one of service. I get charged a $250 termination fee for early termination and only been able to use my service for one entire month and a half out of 3 months using the service. I WOULDNT RECOMMEND FOR ANY RESIDENT TO USE THIS SERVICE JUST GO TO DIRECT TV DIRECTLY. It's not worth the headed, time and effort. It's a waste of time and hard earn money to be wasted on such an ungrateful Internet company. NEVER AGAIN!!! I put that an everything. Hope this helps. Oh and by the way I'm use to giving the good and bad about my services. So I gave the entire story instead. The one star is for Larry NOT century link. read more