Worst customer service experience I've had in a long time. The staff at the Bethesda location were…read moreunhelpful and dismissive. Their business practices clearly aren't customer-oriented. Very glad I didn't commit to buying any packages--won't be coming back.

I had a terrible experience with the one in Rockville, Maryland. I have gray brows and went to have…read morethem tinted. The girl did a terrible job and one side was just as gray as it was when I went in. I complained about it and the manager told me that I could come back and pay 50% of the price I had paid initially for them to do it again. I complained within a week of them doing the service, but they said I was beyond the period for them to do it for no charge. I get my brows done at Ulta and other places and never had this problem. They always cover the gray to my satisfaction. I initially agreed to go and decided not to. Why should I pay them a second time for something that they did not get right the first? I won't be going back.

She's actually inside of this salon. Go in and ask for her. She's located in a corner by the…read morewindow. Best experience getting my eyebrows done ever! I was amazed by how painless the whole experience was. She was so attentive and gentle. I like my eyebrows to have a natural look that is clean. She totally delivered! I highly recommend her :)

Friendly and very good service. The threading really perks up my face. I highly recommend.read more

There's something really special about this team -- it never feels like just an appointment, it…read morefeels like coming home to family. From the moment you walk in, the atmosphere is warm, welcoming, and full of genuine care. You're not just another client; you're known, remembered, and looked after. What truly sets them apart is the creativity and knowledge that runs through the entire team. There's a real sense that they're constantly learning, evolving, and sharing ideas with one another -- you can feel that collaborative energy in the way they work. It's not just about doing hair, it's about understanding people, style, and what actually works in real life. Maria, my hairdresser, is a perfect example of that expertise. She really understands my hair type -- especially having thick hair -- and knows exactly how to shape and manage it so it looks great but is also easy for me to handle day-to-day. That balance between style and practicality is rare, and she gets it every time. It's the combination of talent, creativity, and genuine connection that makes this team stand out. You leave not just looking better, but feeling better too.

I have been a long time customer of BlueBell. Samira always does a very professional job with…read morewaxing, tinting and facials. And she is very easy to work with.

I had the best massage. Marissa used solid technique and the perfect level of pressure. Her massage…read morerevealed a knowledge and understanding of the treatment, and she was intentional and patient throughout. The setting was calm and clean, and Marissa and the other staff were professional and personable.

I've left voicemails...tried booking online...even showed up at the facility and got 'tude from the…read moreemployee. Do not go here for anything!!!

I followed Raji from where she used to work to her having her own studio. The fact that I followed…read moreher should tell everyone what they need to know. She keeps her space very clean and is always timely. She always asks if you're okay with the temperature of the wax and I'm always satisfied with the results. I'll continue to see Raji for all of my waxing needs and you should too!

Raji is the ultimate professional. In fact, I followed her from another chain establishment because…read moreI trust her threading skills. She's gentle and pricing is below other competitors. I've also gotten waxing services and her hands are the most gentle I've ever experienced in 15+ years. The salon is private despite it being a shared space with other cosmetic professionals. Refreshments are available for waiting guests (although I've never had to wait). Parking is free for first 30 minutes at the lot next door. Centrally located in downtown Bethesda. Highly recommend.

My nails came out so cute, but my builder gel mani started to lift after about a week and a half…read more Connie did such a good job with my pedicure and the shaping of my nails. She was so sweet! I came in for my wedding nails and was told we didn't have appointments, though I had made them a couple weeks prior. My friend was complained to multiple times by her stylist about us not having appointments which made the experience more stressful. Overall I think there was a miscommunication that stressed folks on both sides, but my pedicure is still looking brand new over a month later so I can't complain!

Connie worked fast and did a great job on my gel manicure. The manicures here are a better value…read morethan some of the suburban salons and the staff are warm and friendly. I will be coming back as soon as this manicures stops looking good!

Sima is still my go-to person when I want my hydrafacial done. I actually have an appointment with…read moreher today since my skin has been feeling so dry lately. She recently transitioned locations so she's at Salon Nader on certain days. In any case, I'm happy to be caring for my skin. She uses excellent products as well for her clients. Happily will continue returning.

Pampering at its best; never thought a facial could be so soothing, so beneficial, not just for the…read moreskin but for the morale; I'm hooked

The reception was professional, clean, and the packets they give you to "freshen up" are so nice! I…read morelove that they ask for your music preferences and then actually put the music on for you. Great attention to detail! I also really like that you actually have the option to wax or sugar. I'm not picky, so my technician actually did both and I though the service was professional, quick, but thorough. I'm not a frequent hair removal gal but I\d come back! Street parking was hard to find so I ended up in a garage across the street which had a strange phone in/out system that I didn't love, but I didn't have to pay so I can't complain that much about that one little parking quirk.

I got my lower legs waxed for the first time EVER on Saturday. When I entered the shop, there was…read moreno one in the lobby to check in with so I hung around for about five minutes (I'd arrived about 10 minutes early, as the website says to do). There are Fiji water bottles in the lobby but no sign by them. I wasn't sure if they were included in the cost of the appointment or cost extra so I didn't take one. Maybe if I was bolder, I wouldve inquired. They sell a number of sugar scrubs and other products that you can use after your sugaring/waxing appointment at home. At 2:30pm, a technician came out with another customer who'd just finished and greeted me after closing out her appointment. I was definitely nervous but my technician put me at ease with light conversation and music (they let you choose what music you want when you schedule your appointment). I had initially made my appointment for sugaring but I was told that my hairs were too short and that wax would work better. I was a bit disappointed because I'd read about sugaring, but happy that my technician was able to provide good advice. It didn't hurt nearly as much as I expected it to. I was in and out in about 45 minutes with silky smooth legs.