Ooh my goodness, I never left a review! Homer is the best salesman. When it comes to flooring, I am…read moreall over the place. Still am. We were recommended by another company to come here and I can see why. Homer was really patient with me and spent a lot of time with my husband and I in trying to find the right flooring. On top of that, Homer answered my concerns and questions via email too. He is just wonderful! My only advice is to not ever get Mohawk tecwood, natural linen oak. It's my fault. I tried to research and I picked it. Homer tried to steer us to better quality to hold up for everyday use, but I was dead set on this. I should have listened. I will be back and listen to Homer next time. Just love this place!

Mixed experience with FMD Distributor…read more On the positive side, We worked with Homer for our flooring project and had a fantastic experience. He was courteous, knowledgeable, patient, and always willing to help. He made the entire process smooth and enjoyable. Unfortunately, our experience with Shawn on the windows and doors side was the complete opposite. He often came across as condescending, seemed distracted and in a rush, and follow-up was poor. Customer service and communication were disappointing, and we were left wondering why someone with that attitude is in a customer-facing role. Based on my experience, I would happily recommend Homer for flooring, but I cannot say the same for the windows and doors department.

There was an amazing selection of high quality tile. The customer service was great. We had Adam as…read moreour associate and he was phenomenal. Incredibly patient and provided 5-star customer service. We highly recommend him! I should also add that the associates at this store demonstrate poise and grace, even when getting screamed at. Unfortunately when we were in the store today, we witnessed a customer yelling at and berating an employee, a customer, and the store manager. She stated that she was part of a group of investors who flip houses and that she has spent so much money at the store, so she was entitled to certain things and bypassing rules other customers follow. I have never seen such poor customer behavior and yet Adam (our associate) and Andrew (the manager) reacted calmly and tried to de-escalate the situation despite this entitled customer's tantrum. I, along with other customers, were complimentary of the ability of the associates to keep their cool in spite of the behavior exhibited towards them.

This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

Great quality and friendly service…read more Our re-flooring was part of our house remodeling project to replace carpet floor with hardwood though out the house, footage was about 2,500sf including two stories and stairs. Hesam and his team was very professional. Hesam promptly came in our house with measurement and estimate of materials and labor, low priced and honest. Hesam helped us to select solid hardwood floor that matched up with small part of our existing hardwood floors. The hardwood floor materials (floorings, reducer and stair nose) are high quality made in USA. The service team lead by Leo were very talented, friendly and hard working. They were very efficient from hauling the old carpets, well preparing the floor (fixing weak and squeaking spots) before installation, I really appreciate the craftmanship of installation, specifically the stairs and seamless flushing of all the transitions between the hard wood and existing floor bases (entrance marble, existing hardwood floors, three ceramic bathroom floors and the exit to our sunroom) which made the whole floor looked so beautiful through out the house.

Sam is a thorough professional! Very knowledgeable about translating customer needs to a perfect…read morerecommendation. Sam installed new flooring at my house. His installation team does a great job. Highly recommended.

White Lies I called…read moreWhitecap a few days ago looking for a part, and spoke with one of their salespeople Reynario (Rey) and after some research he was able to locate it and he proceeded to email me the link to the part. After a little haggling, I was able to talk him down in price, and he sent me a cost estimate, which I approved. He then stated the part wasn't in stock at their warehouse but was in stock at their SF warehouse--however, I'd have to pay for the part ahead of time before he can transfer it. I'm a busy guy and really don't feel like making two trips to their North SJ location (one to pay and one to pickup) so I asked if I could call him and pay for it over the phone, and he agreed. After multiple attempts to call him, I was finally able to reach him and proceeded to give him the cc number, and he stated that he'd ring it up and email me the receipt. Well, the receipt never showed up, but I figured it was the end of the day when I reached him, and he'd do it in the a.m. Well, I woke up this morning with a phone call from my CC stating my card had been blocked, and I needed to call them. It turns out there were several attempts of fraudulent purchases (one for several hundred dollars to Angelo Minetti and another for $12 for some other nonsense) that they had blocked. Fortunately, they caught the purchases, and they never went through. Luckily, this is my company CC and not my personal card, so it doesn't affect me too much. But is it a coincidence that the very same day I give this guy my cc that all of a sudden I'm getting fraud on my card? You be the judge, but I'm going with my gut on this. TLDR: Avoid these crooks.

Basically chaos in the morning at this location..If you go to will call you will wait forever for a…read moresmall order..I recommend going to the SF location if you can because they have their sh** together there.. the Santa Clara location not so much. They have big flat bed trucks they are loading that are parked right in front of all the parking spots..they should have those trucks loaded either the day before or before customers start showing up..would make for less chaos. A lot of the workers are nice they just work for a place that could be ran better.

Denise Apfelbaum at Tileshop was extremely professional in suggesting tile shapes, colors and…read moredesigns. The showroom offers many possibilities. Denise has very deep experience, and Tileshop provided me with excellent communications as well as prompt and courteous service. In addition to her impressive expertise, I found Denise to be a most patient and caring individual - rare based on my visits to many other tile shops. Denise even recommended that I visit certain competitors before I finally returned to complete my puchase there. The prices are reasonable, and Tileshop promptly credited my account for an unused bag of grout and for unopened boxes of tile, the latter subject to a restocking charge of 25% which I think is reasonable.

Our experience with Denise at Tileshop was absolutely amazing. She knew the ins and outs of every…read moresingle tile product they had on the show floor. She was kind, easy to talk to and very creative in helping us find what we needed.

Very friendly and helpful staff. We appreciated all your help. We will go back for all our…read morelandscape and garden projects.

Jessica in the front desk is great. She help me with getting the right material for my project…read more She is amazing and polite. Way to go Jessica.

I worked with one of the folks that was my contractor's contact and found him to be disorganized…read more However, Kim and Ryan are the real deal and are super helpful. For the very same door that costs a whole lot more elsewhere, Lou's has the best prices. And they have great discounts on Emtek hardware as well.

Ordered an 18" hollow core door for a small closet. Not a size that is normally stocked (anywhere)…read moreso it was a special order. I worked with Ryan. He took the order, and the door arrived about a week later. All good so far. However, the "good" stopped there. When we tried to install the door, we found that they had left no space between the door and the frame in the top left corner. If you look at any installed door, it should have a 1/8-1/4" gap between door and frame so that it can open. With this door, no gap. The door was cut just a bit too wide. We couldn't open it. We contacted Ryan and he acted offended that we had this issue. He immediately blamed it on us and asked really condescending questions (perhaps because I'm middle aged female, though I worked for years as a carpenter and my contractor is an excellent carpenter and experienced door installer). He actually asked me (several times) if we had removed the shipment screws that secure the door to the frame for shipment. Wow! That is a truly condescending question. He said we were installing it wrong. He was sure there was nothing wrong with the door and was very defensive. We sent him pictures of the door showing the issue. (See photo) The door was completely level and plumb, and there was no gap. One of his sales guys even came by, looked at the door and saw the same problem. Since we didn't want to rebuild the whole door, we asked him for a slightly larger header piece (just 1/8-1/4" longer) so we could disassemble the frame and reassemble with a slightly longer header, and he grudgingly agreed. My contractor drove through rush hour traffic to their location to get the new header. Guess what, it was exactly the same length as the previous one. Exactly. Not a millimeter longer. He provide us with a stock header. Why did he waste 2.5 hours of my contractors time to come pick up a standard header? It feels vindictive and unprofessional on Ryan's part. He said that he would provide us with the item that would resolve the issue, but he didn't. And he was rude about it even though it was his error. We finally created a small shim to move out the side frame piece a bit, and the door worked fine. (see picture). This place might be OK for standard, premade doors, but don't use them for a custom door, and don't expect Ryan to treat you like you have a brain in your head if there are any issues.

We needed materials for our backyard, pool and walkway. We checked all the stores and got more…read moreconfused. Then decided to go work with Natural Stone US. They are friendly and helpful. They give clear informations. Also suggested couple of contractors. They have porcelain Pavers, travertine, marble and limestone Pavers. Also matching Poolcopings. We came and checked the products couple of times. Finally decided to go with King Blue Marble Pavers for backyard and pool. Also porcelain Pavers for the walkway. Delivery was on time. Products were exactly what we chose and always keep in mind there is variation with natural stone. So In General we definetely recommend this company.

We were extremely happy by the service provided by Harris and Leydi. They are the sweetest to work…read morewith, very fast to get back to you and their prices are the best. The quality of the travertine stone and legers is incredible, the result of our project is beyond our expectation. Thank you Natural Stone, this family own business really does the best for their customers, we highly recommend them!