I hired this A/V installer to set up outdoor speakers around my backyard, and the whole experience…read morewas great. Gaston was very knowledgeable and helped me think through the overall layout, wiring plan, and speaker placement in a way that actually made sense for the space. He clearly knew the products, the acoustics, and how to get the most out of the system. The installation itself was smooth, efficient, and clean. He double-checked every zone to make sure the levels were balanced and the coverage felt even across the yard. Pricing was fair, communication was straightforward, and the final result feels like a major upgrade to the backyard.

Had them hang a TV on the wall for us. Gaston was professional, on-time, friendly, knowledgeable,…read moreand the job was done as described for a fair price. Excellent work!

Great workmanship. On time, clean and efficient. Highly recommend. I will definitely use them again.read more

Saro was kind enough to help us mount our TV on New Year's Eve. He was quick & thorough, and…read moreprovided advice on proper height placement. He was also able to provide covers for concealing all the cables.

Brian of Circuit Genius is a true perfectionist. He is honest and detail oriented. His word is…read morehis bond and we were fortunate enough to have crossed paths with him. We live in the South Bay in house that was built in 1921 with lath and plaster so getting good WiFi is not easy. Brian spent a few hours assessing our entire house, Sonos system and TV's. He provided a thorough, detailed proposal that addressed our needs. He did not try to nickel and dime us or oversell as others tried to do. Brian goes above and beyond (went to Home Depot to buy mat black paint to hide marks behind the media room TV). The 4 people who work for him are impeccable and care about the job being done beautifully. We are so appreciative of his work and follow through. Brian came back twice to troubleshoot a technical challenge from old equipment, at no charge because he insisted the entire system work perfectly. Read the many 5 star reviews of Circuit Genius over the past 7 years, which are spot on- so very happy that we did.

UPDATE: THIS CONTRACTOR'S LICENSE IS NOW SUSPENDED DUE TO REFUSAL TO PAY A COURT ORDERED…read moreJUDGEMENT. My initial review stated that I was forced to file a lawsuit against Brian Staller / Circuit Genius (legally known as: Performance Telecomm) for breach of contract. The matter is now permanently settled by the court. After the vendor filed an appeal, the Los Angeles Superior Court ruled in my favor and found Circuit Genius / Performance Telecomm liable for breach of contract. Owner Brian Staller calls this a "frivolous lawsuit" in his response to my initial review, but the facts prove otherwise. In his response to my first post, Brian called the lawsuit "bananas-level false" and "frivolous." The fact that I won a judgment against this company not once, but twice--once at trial and again on appeal--means that two judges ruled in my favor, finding Circuit Genius / Performance Telecomm in breach of contract. The court's decision validated the vendor's refusal to honor two key contractual agreements: 1. The Refund Scam: The vendor refused to process an agreed-upon refund for a Yamaha receiver (which the contract stated had "No restock fee if not wanted"). Instead, he attempted to coerce me into a "settlement" that required me to sign a document agreeing to no online reviews, legal proceedings, chargeback attempts or warranty support for work done. 2. Deceptive Practices: After agreeing in writing to return to my home and install a network rack at "no extra charge," he later refused to do so unless I paid a new 2-hour service minimum. He then withheld equipment that I had already paid for and refused to refund the cost of that equipment. **This Contractor is now a Regulatory Liability** More than six months after the final judgment, Brian Staller / Circuit Genius / Performance Telecomm has refused to pay the court-ordered debt. His failure to comply with the judgment has resulted in severe disciplinary action: 1. License Suspension: The Contractors State License Board (CSLB), has suspended his license for failure to comply with an outstanding civil judgment. (See CSLB Record for Performance Telecomm; License 117708). 2. Business Lien: I have filed a lien against this business to attempt to enforce the judgement owed (See State of California Notice of Judgement Lien; File No: U250127585224). This business employs deceptive practices and does not honor contractual agreements. Brian is desperate to get 5-star reviews and refuses to accept anything less even if it means bullying and using intimidation tactics with his customers. A business that ignores its legal obligations, has a lien against it, and has its state license suspended should be a major red flag to anyone reading this. Do not put yourself through a lengthy legal ordeal with this vendor. Proceed with extreme caution.

Glad I picked K&S for my TV project. Steve was terrific - on time, professional and great on…read morehaving to improvise when the mount didn't fit. And totally set up system so we literally have to do anything but turn on TV and go. And fully cleaned up and took old TV, packaging etc!! Highly recommend......

We just have our garage redone and the workers somehow disconnected some wire/cable in the attic, I…read morecalled Steve and he showed up and helped to resolve the problems. Now everything back to work, the this is 10 months AFTER Steve completed our project! How can I not to recommend his company? He is super nice and friendly!!! Thank you!!!

Protect Victor at all costs. This guy *offered to come out to my house* to do a routine checkup on…read moremy turntable. He diligently checked everything, found it to be in perfectly fine working order that didn't require service, and didn't even charge me for his time. Super nice, non-judgmental gentleman -- unbelievably rare in the generally weird, snooty world of hi-fi audio. PS When I'm ready to make a component purchase, I'm going to Definition based solely on my interaction with this guy. This is why customer service matters!

Great customer service at a very fair prices. I inherited a Control4 system from the previous…read moreowner of my place. I hated that system. Not just because it is archaic but more importantly, every little thing I need fix (tune) required me to call my dealer who charges an arm and a leg. One day, all my speakers died, so I called my dealer, and they wanted my first born. So I decided to venture out and I found Definition AV. 1st, their service call price is very reasonable. They diagnosed the problem (the Amp died) surgically, but what's great about them is that they asked a lot of questions to truly understand my use cases. They recommended me to switch half of my system to SONOs and leave my living room TV's 5.1 audio system alone since it was still working. My previous dealer would had never recommended that because SONOs is more DIY and they would not be able to charge as much service money. Before they left, they even tuned up my 5.1 system just because they found some misconfigurations on they way. It sounded WAY better. I got the quote, the price is very reasonable and they came out quickly and upgraded my system. Now, my system works way better and I can use my voice control (my main method of controlling everything else in the house) to activate any speakers or speaker groups. I'll be a returning customer!

After calling around and getting quotes to install a new DoorBird Intercom/video system for our…read morecondo HOA, I went with MIR audio. I was quoted almost double the price for labor by a competitor, and I was told our project was too small by another! During the whole process they communicated well and were clear about everything. The day of installation went smoothly, and I was surprised at how quickly they finished the job. They help set everything up and made sure we understood how everything worked. I would not hesitate to use them again!

I contacted MIR for a consultation to upgrade a conference room. Had a budget of 50K and MIR was my…read morefirst choice of vendors for the job. Communication was great at first, but was very difficult just trying to get someone to visit onsite to evaluate my current setup and create a proposal. A technician visited the site, took about five minutes to look around my conference room, and told me they'd send me a quote. I never received a quote. Got a follow up call a couple of weeks after the onsite visit, was asked a question about my current setup, and never heard from them again. Everytime I would call to get an update, I felt like I was being rushed off the call. I ended up awarding the project to another vendor after giving up on call backs lack of communication. I'm sure these guys do great work, but for some reason weren't really interested in doing business with me.

The people at this store have no integrity. You think you're getting a great deal but they lie to…read moreyou and the customer service is the worst.

I wanted to buy small when the time came to replace my TV. This company came highly recommended and…read moreI was not disappointed. Tan helped me choose the right smart TV and the two techs who brought it to me a couple days later and installed it on the wall were first rate. They did an expert job, cleaned up after themselves and trained me on how to use my first-ever smart TV. I highly recommend Audio Video City!

Good service very professional…read more The TV looks great in the living room And it can also tilt

Wow incredible team. So responsive, quick to follow up, and came the next day. They were on time…read morefor the appointment and took off their shoes (without us asking) to set things up. They waited to make sure they did everything they could to not only set up the TV but make sure our able was working (even though that wasn't required) and were super clean with all their equipment. Thank you to the team and Bobby who came over to set up!!!!

Anthony deserves 5 star plus when it comes to patience, enthusiasm and making sure we understood…read moreour new system before leaving the job. A pleasure to deal with appreciate how he didn't make us feel stupid - he's understanding and very professional- overall great experience ‼‼‼‼ Wish more people cared about pleasing the customer as Anthony does - Beyond thankful

Thank you Anna, Jackie and Karina for helping me out with my Samsung 50" QLED TV, and I even got an…read moreupgrade from last year's model to a 2024 Samsung 50" QLED. I can see now how your company received an award as a #1 Custom Retailer in California. I highly recommend this retail store. Edmund Villapando

So I come on Yelp and I could have sworn that I saw positive reviews of AVE. Well, my flat screen…read morewent on the fritz and so I called them. They charged me $125 to take the tv away. No problem with that. But after a week of looking at it, they told me that my flat screen was beyond repair. I was mad, but it wasn't their fault. What I didn't like was that they immediately started trying to sell me their high end flat screens ($3000-$4000). That made me REALLY uncomfortable. Anyway, I decided to buy my next tv from another store, but called AVE about installing it. They quoted me $650 to install, and I have the mounting kit and wires already! That is Rip Off City. I'm going with someone else to install my new tv and I'm going to get my old tv in order to make sure I was ripped off. Would I recommend? Natch.

Recently I use AV experts to installed my home theater systems in my living room and they did a…read moregreat job on installation and good prices .they integrate the systems with a universal remote which I use to operate my TV,I phone music and my Blu ray .I just want to thank them for such a good job and recommend to any body want to do home theater systems in there house