This review is long over due .... Mindy is hands the the sweetest lady you'll ever talk to. I've used her company twice and both times on time, great service & convo. during the entire process. I've been in property management for 10 plus years (4 buildings) and seen my share of cleaners. Mindys entire staff is top notch and would only recommend them through experience. In short call you'll be happy with the price & cleaning job. Tell them Justin sent you - read more

I just had my carpets cleaned yesterday, and I am thoroughly so happy they did a great job on my carpets ,and he was very very reasonable And professional, I love steam clean because the carpets don't get wet at all, I would definitely use this company again, I actually posted it on my Facebook that's how happy I am, I hope everyone checks this company out, you won't be sorry read more

I've debated updating this or not; I will tentatively do so. For the most part, everything I've written is true. However, there is one area of my carpet where Charles had Donnie go over it very thoroughly to get a spot out. Apparently (this came from conversations later), Donnie didn't go over it thoroughly to remove the water from the area. Also, apparently, it would have been good for us to put a fan on the area to dry it completely. We weren't told that. Upon being called and told that there was a mildewy/musty smell in the room, Charles came out right away to remedy it and hypothesized the above info. He brought a chemical to put on the carpet that would both kill the bacteria/mold that could be creating the smell and deodorize the area. It seemed very successful for a few days, but not entirely so. Before leaving, Charles mentioned that if this didn't work (but he was sure it would), he would have to rip up the carpet to get down to the pad beneath it. Knowing that this is what we'll have to do, I'm not calling again. It is markedly better and, with a store-bought powder meant to kill mildew in carpets, it is manageable. I can't help but realize though that, without Donnie's mistake, this wouldn't have happened. Technically, our carpet is worse off than before they were cleaned. In addition, although the speed and availability of the service is great, the gruffness of the interactions, both on the phone and in person, aren't so great. I realize that some people are just gruff and don't mean anything personal by it, but if I'm paying you for a service, I don't need to be spoken to so gruffly. My teenage students don't get to talk to me that way, why should you? I think we're just gonna get rid of all our carpet! Then we won't need to find anyone to clean it. read more

I really was impressed by the crew from Charles's carpet cleaning they came the same day and did an amazing job on my house and my sofa I totally recommend them. read more

Charles and Moses did a great job. Our carpet is 14 years old and looks pretty much shot. A competitive "dry" style carpet cleaner came by to give us an estimate (and went from $79 for 5 rooms to over $200). He basically said that he could not do anything for us. Charles did a great job at a reasonable price. We will definitely have them back next year. read more

I've been seriously contemplating writing this review for a week. I wish that I could have written a more favorable review (Charles is quick and friendly) but I cannot because the price and end results were disappointing. First, let's talk about price. He did warn me, but I was desperate because my dog got sick on my 1-month old carpet the night before. Charles charged me $100 for 400 square feet. Crazy talk, but I was willing to pay for a miracle. No miracles. The smell isn't there, but my entire carpet feels crunchy (probably due to the strong chemicals) and the stained portions look old. I read some of the other reviews and realized that Charles also gave me the line about stains in the padding as well. This could be true, but I'm just sad about the cost and carpet results. read more

He was quick and efficient, and got rid of all my dogs "pee" stains in less than 15 minutes. The carpet looks brand new! read more

My dog has a bit of a 'welcome home' pee problem so our new apartment's entry way had some unfortunate staining. We try to clean up as much as we can, but there's only so much home solutions can manage. We finally caved and decided to call an expert. Charles and his team were available for next-day service (outrageous!) and were very professional. The price was very affordable for our 700 square foot loft apartment and his team handled the entire upstairs, switch-back stairwell and the living room / entry way. The carpets look brand new and we'll definitely be returning to Charles for our 6-month follow-up cleaning. Thanks Charles! read more

This is the third time I've used Charles to clean my carpets. He and his team are amazing! Obviously since this is my third time using Charles, you know I think he does a great job! This last time is what really got me though. After having my sick dog vomit and poop seriously all over my apartment, I though my carpets would be ruined forever.. I called Charles and he was able to make an appointment for me right away. He showed up and was able to make the brown stains and the awful smells in my carpet go away! And he was incredibly fast!! He is definitely and always will be my go to for carpet cleaning!! read more

I have had Charles Mandel clean my carpets 3 times already so I feel it is time to give my two cents about him on Yelp. I actually found Charles Mandel Carpet Cleaning while searching for carpet cleaning on Yahoo. He had the most positive ratings there so I decided to give him a try. First great thing about Charles, he always answers his phone. There's no order taker or customer service. Just Charles, which is fantastic because when you tell him your problems or what you need to have done, he knows exactly what you are talking about and can you a quote right then and there. That's efficiency. He's very affordable and quick. Although he may not always come out and do the work himself, he is there to supervise and make sure everything come out right. His worker, Donnie is amazing at cleaning and I trust him with cleaning my carpets and sofas. I highly recommend these guys. Save yourself some money and any future headaches by hiring them. read more

I returned from a two week trip and discovered our two cats had rage vomited about seven times in my studio. I called Charles Mandel and he said he could be here in 30 minutes. We've been in this house for 11 years, and this carpet has never looked this good. I would never hesitate to call him again! read more

Charles and his worker did a great job getting two pet stains out of my brand new carpet. I called him on a Monday and they came out the next day. They did my entire bedroom for a reasonable price. We were very happy with the results. About a week later it looked as if the stain was coming back. This was no fault of theirs, but because of how we originally tried to treat the stains ourselves. Charles came back a second time at no charge to treat the stains again and make sure I was a satisfied customer. He cares more about keeping you as a customer for the long term, than making a few bucks in the moment and I really appreciate that. I will definitely be calling him again next year when we get all our carpets cleaned. read more

Let me tell you about Charles Mandel. I had to leave town and needed my carpet's cleaned, there was odor from my last few pets which never were properly removed with other companies. Charles came in and for a mere $20 extra, he used some solution that is made espeically to remove pet odors. He removed stains and all the dark spots that I thought could never be cleaned again AND, when I told him I had to board my dog as my pet sitter wasn't available....... HE WATCHED MY DOG FOR FREE FOR the ENTIRE weekend!! Dog is happy! I am happy! Carpet is hhappy and feeling, smelling Fresh! Thanks Charles! read more

I first spoke with Charles over the phone for a good 20 minutes as he explained what could be done regarding some stains and overall dirtyness that my two dogs had left on the carpet. I lived in a 1 bedroom apartment and needed everything spotless before I left. He came by with his helper and did an excellent job! He was very outgoing and extremely willing. It was great experience and I highly recommend him. The price is absolutely reasonable. He came by on a Saturday and was done within the hour. read more

Re:Great Service Charles Mandel GREAT JOB!! thanks for arriving early i need to get to my mechanics at a noon hour...charles showed up fifteen minutes early..his readiness brought great credit upon his his company, his eagerness to help with the certain areas of my house that i would'nt think about otherwise...this guy gets 5 stars from me read more

Let's me start this review by letting you know that Charles straight to my face called me a bitch! This man is incredible unprofessional and rude. He walks in and right away starts yelling and criticizing at his worker, Kevin. As Kevin started the job, Charles began to to give us some information on how to take care of the carpet after he leaves. The whole time he would sprinkle in rude comments and disrespectful jabs, all the time saying "I hope you don't take offense to that". As we tried to get away from him, he followed us into our bedroom, which we had not invited him into. On the phone, we agreed to $100 for the 400 sq ft of carpet we needed cleaned. When he arrived he tried to state that that was way too little for the job. He said he would only honor the deal if we were to right a FAKE good review on his web page. When he went to bring up his web page on his tablet, he opens the webpage to show us his recent search for PORNOGRAPHY! We were greeted with a large pair of breast. I was SHOCKED! At this point, I had to let this man know how uncomfortable he was making both myself and my boyfriend. He became upset and tried to rush the job to a close. Kevin alerted me that he was trying to do so from the other room. In an attempt to stop me from coming out and asking what was going on, Charles slams my hallway door and pretends like he is showing Kevin how to do it himself. I walk out to confront Charles and he begins to yell at me, saying that I am wrong and eventually calling me a bitch. She tried to throw other insults at me, but he's not a very smart or creative man, so the insults were more hilarious then offensive. The final straw was when he gets in a karate like pose in front of my boyfriend. Like this sad old man, in his gold chains and bedazzled top, is going to fight my muscular boyfriend. HA DO NOT HIRE THIS MAN! read more

I desperate!!!! After repairs and construction from fire damage my carpets where thrashed and stinky. I trying to clear the carpet myself. Renting a machine and buying several chemicals. I worked really hard cleaning for two hours in just one room. And the carpet still looked terrible. By the way this was Saturday before Easter. Easter morning I found Charles Mandel. Mr. Mandel came to my home on Easter Sunday and made my carpet new again. He extremely knowledgeable, very through. I am soooooooooo happy. Everyone should what a wonderful service he provides. I definitely recommend to all my friends and family, and plan to use his services regularly to keep my carpets looking and smelling so nice....Thanks Charles read more

After dealing with two other companies that were incompetent, I called Charles. He was helpful and came up with alternatives to my upholstery conundrum. I called him a few weeks later to clean a dingy white Crate and Barrel sofa. He brought a strapping young black man to do all the heavy lifting and ordered him around and criticized him constantly as he sat back pointing. it hurt to watch but I gave the worker a hefty tip because I felt for him. read more

Charles has a very big personality but if you can handle it, he's got very good prices and is a pro at what he does. He also goes above and beyond. read more

Just had Charles out to do my condo as I was preparing it for new tenants and was amazed at the quality of the carpet after his cleaning. He was upfront, honest, and informative from the first phone call through the entire process. He walked up and gave me an honest assessment before he even began working. It was refreshing having someone who could explain the process and give me good tips for future carpet care. My carpets look great and I could not have been happier supporting a small business. read more

Rude and arrogant owner, Charles, kept repeating "I'm not a magician" when I called to request that he return to correct the sub-standard job that he personally did for my former tenant. Apparently, he believes that stained, stiff carpet that is less soiled is all a client is entitled to receive when they pay for CLEANING. Stiff carpet is caused by leaving soap residue in the carpet, and he nastily told me I was wrong. He used racial slurs to identify my former tenant that had hired him. He refused to return to extract his soap residue and the myriad spots. I will hire someone else that knows what they are doing and will update this rating to confirm that another company managed to do it right and clean up after his sub-par work. Worst job I have seen in more than 20 years of landlording!!!!!!!!!!! 2016 UPDATE: The next company did, in fact, clean the carpet without leaving it stiff or spotted. Sorry I forgot to update earlier. read more

Wonderful owner. Quick service. Came out on Saturday after my dog butt peed all over. Great results and friendly service. What more can you ask for? read more

charles did a good job....he saw me the day of and got rid of the bird poop stains allover my carpeting....thanks charles ! Noel. Ps. Not a perfect job as later i noticed some stains but if you keep watch and assist them they do a better job. Id give 3.5 stars of 5 read more

Unbelievable service. Set up an appointment the night needle and they showed up on time the next day. Moved in to a new place and we thought the carpets would have to be replaced, but they cleaned it like new. read more

These guys are absolute studs!! They came out on a weekend with little to no notice and did an through job of cleaning my carpets that were stained with two years worth of dirt and grime. Will definitely use these guys again and recommend them to all that I know. read more

Our couch is still drying as I write this review. I called Charles at about 1pm today, we were moving into our new place and needed a couch that we bought with the home cleaned. I explained everything to Charles on the phone and he was very clear with what he thought needed to be done, and how much he would charge. He called me back at about 3:00 and was able to be at our place by 3:30 the same day! Everything was so easy and convenient. Charles and Kenny came and had the couch cleaned within an hour. Charles gave us a great price and though the couch is still wet at the moment, it looks great! I am so glad I chose to call today and had everything done so quickly. Couldn't have asked for a better experience. read more

Very pleased with Charles and his customer service. He's a straight forward man and tells you exactly what to expect. I highly recommend him for his good work, professionalism and fast turnaround. read more

This guy is the best! My carpets look beautiful! And his prices are unbeatable! I won't ever use anybody else. He is quick and reliable and honest! Thanks Charles Mandel! I love my carpets! read more

Charles literarlly left my house 20min ago, i couldnt help but run on here and gush about his services. i called him in the first place because of the reviews i saw on yelp, so i decided to give him a try and i am as satisfied as it gets. He is a very generous business man. always answers his phone and doesnt bullshit around. he means what he says, he said he can get out the stains and he did he is the stain master! i am absoutely over the moon with the results i got, he did two rooms already and will be coming back soon for a third and hopefully my sofa as well. i HIGHLY recommend this man. do your self a favor and get ur carpets cleaned with charles! read more

Good Job, Good Price! He's not like other carpet cleaner that they give you a good price on the phone. But when they arrived in your house they complain a lot ( Like too DIRTY and needs a different kind of chemical ) and add more charges! not like Charles. CHARLE'S IN CHARGE! read more

Charles was on time, professional and did a superior job. I am always a bit nervous when I use a new professional but I was extremely impressed with his knowledge and the exceptional result. Very fair pricing. Will definitely use him again. read more

I had some major puppy stains all over my carpet and Charles was able to remove most of the stains and make my carpet look new again. Prices are good and you can tell Charles is passionate about his work! read more

I called Charles the day before Easter, we had just finished watching our neighbor's dog for the last 10 days. The dog had peed all over our apartment. We were desperate to have the carpets cleaned and the odor removed. Charles called us back promptly, and agreed to coming over on Easter to help us out. He was very friendly, and did a great job. The carpets smell great and their are no more stains. We will definitely use Charles again! read more

I had a great first experience with this carpet cleaning company today. My carpet was moderately stained and I had no way of knowing how it would clean. I am very happy with the results. It looks beautiful. The work was done in a very professional manner and Charles charged me very fairly. He arrived when he said he would and called in advance to let me know he was en route. I will definitely use this company again and will refer them to anyone who asks me for a recommendation. read more

I had a very small job on carpet we're not keeping more than another few months, and Charles was able to come to my home the morning after I called (which was close to the end of the day before). He got the worst spots up with no problem, and cleaned the rest of the carpet to my satisfaction. To his credit, he noted he could have done better if I wanted him to spend the time to apply stronger chemicals. But since neither his extra time or the extra chemicals were in my budget, I declined, noting he had done exactly as I expected. Charles was also very friendly and conscientious about his timing, calling me as soon as he realized he'd be a bit later than his original time window. I would definitely recommend Charles, and if we were keeping carpets in our home, I would use him again. read more

Charles answered the phone when I called him on a Friday afternoon and was able to fit me in the next day. Very friendly, prompt, and effective. My old apartment carpet looks great! read more

This is the 2nd time using Charles and his worker. The 1st time I found that his high powered cleaning system installed in his van had plenty of suction and hose to finish the job throughout my 2nd floor unit and does 10 times better than one of those store rented machines. He surprised me by being able to get out some stains that were old and dark. His pricing was fair and despite the fact he has some kind of disability, he and his worker were able to move some furniture and didn't charge me extra. His personality towards his worker was very straight and maybe a little rough around the edges (I'm guessing due to some physical pain he's in) I'm surprised he still comes out in person instead of just sending the worker alone, but this is what makes the difference. His experience, thoroughness and caring to do the best job possible is something you can only get from a business Owner. He earned my repeat business! read more

I hired Charles Mandel's company to clean our carpets based on my neighbor's recommendation and I honestly could not be any happier with the work. His crewman did a fantastic job at a VERY reasonable rate. Charles was there personally for the entirety of the work and oversaw everything. He is a man of honesty and integrity which in this day and age is a true rarity. The caliber of the work was at its highest. I will hire him again and again for all of our future needs without hesitation and I highly recommend Charles to anyone needing carpet and upholstery cleaning. 1000 out of 10 really! read more

I've never had such a quality job done in the last 20 years of having my carpets cleaned. My carpets are light beige, lots of dog pee spots, odor, and my sloppy husband and children. Charles made my carpets look like new, i'll never use anyone else!!!! P.S. My dinning room chairs also look like new, which I thought they would have to replaced or recovered. Now I don't have to. very, very happy customer:) read more

My wife and I on a whim contacted Charles to clean the carpet in 3 rooms of a house we were moving out of. We thought it was a lost cause. We had very bad cat stains and other stains. Anyways we called at noon and Charles was there 3 hours later as planned. To our amaze they were were able to remove all stains and the carpet looks amazing!! Also completed cleaning very quickly. The on the phone quote was very close to final price, which is great. Would highly recommend them. read more