Ivy answered the phone with a friendly voice. She listened to what I was looking for and shared…read moregood information for my next steps. Thank you, Ivy!!

The estimate was given and estimated time to finish the job…read more Also for them working with the insurance.

I loved how easy it is to schedule an appointment online and make a claim through my insurance. I…read moreneeded my windshield replaced and recalibration. I was able to get an estimation of the cost for everything the day I made the appointment. I'm so glad I was able to make a claim through my insurance which saved me a lot of money. The shop is located near the airport. The waiting room was clean and a decent size. Their is free wifi, water dispenser, and coffee machine. The woman's restroom was clean which is big plus for me. I got to my appointment an hour early but I was still able to check in. I received text updates while I waited which it took about 2 hours. My technician did a great job! Also, the receptionist Brandy gave awesome service. I highly recommend checking this place out!

The bad...0 stars I…read moremade an appointment online for the mobile service to come to my place to replace the cracked windshield on my SUV. The mobile service is only available for Mondays, Wednesdays and Fridays. I made the appointment for Monday 7/27. They tell you that they'll be there between 8am-5pm, which means you have to wait the entire day. Monday came and no call no show. I called customer service on Tuesday. They apologized and said that they would come on Wednesday 7/29 and give me priority. Wednesday came and no call no show. My husband and I were ready to look for another company to do the job. On Thursday 7/30, they sent a text saying that they would come on Wednesday 8/5. On Wednesday 8/5 they finally showed up at 2pm. The good...5 stars The tech they sent to replace the windshield did a really good job. You can't even tell that it was replaced. It looks exactly like the original. The job took him about two hours. He told us to leave the windows down for half an hour and to not remove the tape until the next day. We're really happy with the job he did. The total came out to $918 with tax and recycling fee. We had called another company and they wanted over $1200 to do the same job.

I'm very, VERY disappointed and upset with the results of taking my car to this auto body shop…read more Initially I took my car there to fix the front and the side. I had gotten into a minor fender bender which damaged the front and then later backed along side a pole and damaged the side, all cosmetic stuff. One the incidents I reported to insurance, the other I didn't. Like I mentioned it was just cosmetic stuff that needed to be fixed yet when I got the estimate, they said way more stuff needed to be fixed than I thought but I just went along with it because I'd used them before and everything had gone ok. Also, it seemed very strange that they said it was you going to take over a week to fix when like I've said it was just cosmetic stuff because no lights ever went off in car indicating anything was wrong, but I just went along with everything because I assumed they were being honest and I don't know a whole lot about cars myself. So I got a rental and they fixed my car. When it was ready they called and said I could pick it up which I believe was on a Friday but then they called back and said they needed to fix something else and it wasn't ready yet. So Monday came along and they called and said my car was ready however I had to work the next two days and wasn't able to pick it up until Wednesday. You'd think that they would just say ok, see you Wednesday since really they're the ones that delayed me picking up the car in the first place but instead they insisted and told me I HAD TO pick up the car Monday. I told them that there was no way I could do that and again they insisted that I had to so I had to have my boyfriend go and pick up the car and I had to wait till Wednesday to drop off the rental which they assured me they would pay for the extra days. However when I went and dropped off the rental, Enterprise had received no call from them stating that they were going to pay for the extra days, so I explained to them the whole situation and they felt bad and so they comped me the two days. Not only that the day after my boyfriend Picked up the car from the shop I was walking around the passenger side by the mirror which they were supposed to have fixed and noticed a giant crack and scratch still on the back of the mirror. I called them actually I even went down there and showed them and they said oh we only fixed part of it if you want the scratch and crack fixed you're gonna have to pay for it. I think that's absolutely ridiculous. If you tell somebody you're gonna fix something you fix the entire thing not part of it and I don't see why I should have to pay for it. I think that's terrible customer service. I think they overcharged me and I think they fix things that did not need to be fixed just so they could charge me more. When my boyfriend went to pick up the car they told him only the bunper and mirror had been fixed but then when we looked at the bill every sensor in front of the car had been changed out. I believe if it's not fraud they're at least changing out their old inventory so they can get new stuff. I would not recommend this place at all and if I ever need my car fixed again, I will never ever go there. Also, at one point when I was trying to get a hold of them, their phone wasn't working And kept looping me back to the same message so I literally had to go down there in person just to ask Them something. So ridiculous and unprofessional. Oh and lastly they didn't put one of the emblems from the car back on. Baaaaaad service!!!!! DO NOT USE GERBER COLLISION IN KAKAAKO!!!!!!

They will NOT work on your car if it's already had a damage estimate and been looked at with…read moreanother body shop - so don't even bother with appointment. Very minor fender bender - bumper and headlight needs replaced. Told me that because the at fault drivers insurance sent my car to another body shop for their estimate and I said that I *thought* they had removed bumper to see hidden damage. Gerber stated that I HAD to use that body shop - specially that I am "not allowed" to go to another body shop, even though I'm paying cash myself. They refused to even look at car for estimate and immediately cancelled my appointment. Other guys Insurance company gave me full payout since their estimate was more than the other guys policy limit. That means - I'm paying cash so not sure why a Tesla approved shop won't touch the car because another shop already looked at it. That's wild because they weren't even going to be working with insurance. (Btw I called other body shop again and they actually did not remove the bumper to look for hidden damage after all). ‍ I was just trying to find recommended body shop for my Tesla since I'm paying for repairs myself. Guess Gerber is not it.

So happy to find a locally owned small business to do a rock chip repair on Yelp. I texted Ryan…read morewith a picture of my windshield and he quicky responded with a quote for the repair which was comparable to a quote I received from Safelite. When he arrived at my house, he explained what he needed to do for the repair and what to expect it would look like afterwards. Payment can be made by cash or credit card (small service fee if using card). Would highly recommend My Glass Guy Mobile Windshield Repair.

Ryan was great! Friendly, honest ,upfront and reliable. We got lucky to get same day service due to…read morehis schedule that day. He communicated well about our car windshield. Thank you again Ryan for your help and fixing our windshield due to a rock hitting it. The value of his work when fixing was great. He took his time and made sure he filled it in to make sure it won't spread later.

Friendly and professional! Easy access and close to other businesses in Kailua town! Job required…read morewas fast . Business owners were prompt and very timely. Worth the effort and close to home too!

I have a 2008 Mercedes E350 original Black paint with black leather interior pretty much dull…read moreinside and out. He tinted the windows a while ago and I was very impressed with the professional attitude and customer service. Mike said bring it in, I didn't even ask what he does or what's included, the price seemed right and I wash and wax my own cars over the last 30 years, I thought I know how to detail a car. So I take my car in the morning, tell him I want it detailed. I figured I know what to expect, but when I come back in the afternoon the car is next level shiney and new. I was looking around to see if there is another car like mine in the shop because this was not the same car. He does so much more than expected, all the little things that I assumed can't be included because not enough time he some how gets it done. Chips and scratches that I assumed were perminant were gone and the paint was flawless. The interior which I thought was in good shape is now spectacular I thought faded was a natural color and is beyond repair but it now looks new again. The dash is now a deep rich color and the doors are slick but not greasy. My car went from nothing special to I love my car again and want to keep it. It feels good to drive around in and even my friends can't believe it's the same car. Don't know how he does it but so much attention to detail and he didn't miss a thing. Very impressive, I'll be back with my work truck to test his magic. All around excellent and didn't miss a thing. I'll be happy to take pictures and repost this. It's night time and raining right now. I want it sunny and bright to show it off. Thanks Mike !

Usually you don't get the Holy Trinity of service. Cheap, Fast, and Good…read more But Al's sure does it right. Don't waste your time anywhere else. Bingo Bango, Pickled Mango.

Recommended by a family member and so glad we went with them! Lisa answered in a timely manner. I…read morecould have scheduled a same day appointment, but got one for the next day instead. They come directly to you as they are MOBILE. The tech did give a courtesy call that he was on the way and sent pictures after the completion of the job. The tech worked hard to perfect the installation of our windshield. Prices are reasonable and again, THEY ARE MOBILE - you don't have to drive or tow that broken glass of yours to a dealership. HIGHLY RECOMMEND!

John and his staff were excellent. We purchased a used truck which had its old tinting in epic…read morefailure. From removal of old to new tinting was completed and the vehicle looks new! Mahalo for the great work! Pricing was very good!

Fast - clean-efficient. A true well oiled machine. They craftsmanship is also top notch!read more

Product came out excellent for a very good and reasonable price! Alan, the owner, is very friendly…read moreand I recommend

i found Hawaii Glass Tint on Yelp and read the reviews. I booked an appointment and showed up on…read moretime. He quoted me $80 for tint removal which I had an illegal tint, which did not pass inspection. He took approximately 2 hrs to remove it. But then I decided since I was there, I better tint the whole car with legal tint. He was going charge me $300 bucks for everything, but then up the price cause I used credit card, to $320, plus tax... came out $335.18...at first I gave him rave reviews. But the next day, I found out my car antenna got ripped apart, mind you, it was storming that day, and I just went home afterwards and parked in my garage. It's a new car, and was never broken to begin with.... I would not recommend him to anyone... sorry Alan.