This was our first time ever boarding our cats, and I was very nervous, but they were so well cared for and truly spoiled. Her place is spotless! My cats are very vocal, and even more so in unfamiliar environments, but they seemed comfortable and cared for. She was so amazing at keeping me updated and sending videos. I really hope they'll be welcome to come back if we ever need a home away from home again. Her place truly feels like an in-home daycare for cats. Kitties are lucky to have a stay here. Thank you!!! read more

I've boarded with Charlie twice. The first time was in January 2025 and there was no issue. Charlie was super helpful as the sitter I had originally scheduled cancelled rather close to my trip. However upon boarding with Charlie a second time, there were some red flags. I remembered from my previous experience with Charlie that they preferred being paid in cash so when they sent me the invoice I asked if paying in cash was okay and they said that was fine. They also had stated I would be getting a slight discount ($36 a night instead of the normal $40 a night).Then at 5 am the morning of drop off I get a long paragraph stating that there was a convenience fee being added on as I didn't prepay. As it was literally the day before I had to leave, I felt no choice but to pay as I didn't have many options. The convenience fee was basically the same difference the discount Charlie gave was (I think it made my new total 3 or 4 dollars less than the original $40 a night would have added up to be).Then when I paid Charlie in person they didn't have any change and said they would give me the difference upon pickup. They also had stated that pickup was after 7 pm and when I texted them that I was on my way at around 7 pm that would be would get there at 7:15 ish. I did not get response until I had pulled up that Charlie needed to get dressed and that I needed to wait. After leaving for my trip, I texted to check in two days in a row before I got a response. Charlie said that they had sent photos and videos but I had not received anything and that things were fine. As I was traveling and only able to be on WiFi, I just passed it off as an error on my end even though all our messages were I-message and should have had any issues with sending photos. Then the next day I get text from Charlie asking if I can come after three for pickup. The stay was booked for two more and I reminded them of that. It was stated in my first submission through their website's online form as well as the invoice they had sent me in the same message thread. I will commend Charlie on being super flexible when I told them with issues with my flights being delayed as well as customs issues. I made sure to tip more heavily as they did me a huge favor. However pickup happened without them being present even when I offered to come by later when they would be around. It was not until the next day (after some much needed sleep) that I noticed some wounds/scratches on my cat that I was never informed about. If Charlie would have reached out and let me know beforehand, I would have been understanding as I know my cat was not the only one in residence upon drop off. There is a scratch on my cat's nose, a bulky scab on the interior of one of my cat's ears, and what feels like more scratches on the back of her head and neck. read more

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We hired Charlie's Pet Services to watch our two cats in our home. She was responsive (at first) and seems to care greatly about cats. However, she only visited our home once. (She was supposed to visit every two days, and we were out of town for a long time.) it left us scrambling to call friends (as we were out of state) to help us care for our cats. Our cats were completely freaked out, as they had gone way too long without anyone checking on them. I called her, no response. Text message, no response. I typically give people the benefit of the doubt, some type of personal emergency or such; however, at this point, it has been weeks since she ghosted us. I think it's an example of she was paid for the service, and she didn't care to finish the job. read more

WARNING ABOUT BOOKING WITH CHARLIE I don't typically post reviews but I felt that it was important to post this one. This interaction happened a couple months ago in April. We met in person at their place and everything looked great. We were really excited to have our cats with Charlie, so we gave them our deposit. They requested 50% up front, we respected their request and gave them $321.75 out of $643.50 for 11 days for 2 cats. A couple days later, I had received a panicked message from Charlie asking for $100 more on top of that due to an emergency they were having, stating that it was urgent. This was very concerning behavior. We know nothing about Charlie and asking us for more money seemed very suspicious. It makes no sense to ask your clients to help with personal, financial struggles, especially when we had just given them $321.75! We felt uneasy about this, so we asked for our money back and they refused to return it. Be careful. We were not expecting this kind of behavior and request from someone with a 5 star review on yelp. This is very concerning behavior and we were worried there may be more requests for more money once our cats were in their possession. We attempted to settle this in our messages, but unfortunately Charlie did not see their request and behavior as a problem, and refused to give us our money, leaving us with the only option to write this review. We still have not received our money and considering this a lesson learned. UPDATE: Note for Charlie's response, this is not at all what happened in our exchanges. I'm not sure if they are recalling a conversation with a different customer, but there was no mention of a request for donation at all. Since Charlie sees no issues with this behavior, it's fair that they stand behind it here. I've attached screenshots as proof of their error. read more

Charlie’s Pet Services - Pet Boarding Near Me - Burbank , California

Charlie is the best there is! They have taken care of our cats every time we are out of town for the last few years. The prices are great for the amount of time the cats are with them, and they are always respectful when requesting payment! read more

Charlie's Pet Services is an absolute gem! They were very delightful to communicate with and extremely responsive. Their prices were very competitive and reasonable for what they provided me. They were very accommodating to my requests and they started the work immediately. The level of professionalism and what they offered were unmatched. It is very apparent they care about their reputation and their brand. They offered me top notch work and sent me pictures after the job was completed. I am completely satisfied with this outstanding business. I have tried other businesses previously but Charlie's has them all beat in every aspect by miles. I highly recommend you contact them for all your pet needs! read more

I checked out every single other company in this area to help me with pet services and it all felt cold, corporate, and untrustworthy. I care about my pet like my son so when I found this place I realized how lucky I got. Came on very short notice and was super attentive and even gave me great tips after the job that were super useful for me and my little guy. Writing this because charlie REALLY REALLY deserves this 5 stars right here I wish every company could actually act like this. Best customer service, best communication, AMAZING work, on time, and seriously one of the most pleasant people to have around. Trustworthy! Really really important to me for letting someone in my and my fur babies personal space. This is the sign you were looking for, this is . Honest, straight up and a hard worker, no fluff, and always a great outcome. Book now you really wont regret it!!! read more

We were in a bind this year with no one to care for our four kitties over the holiday. Charlie came to the rescue! She shared that her schedule was a busy one, but that we could feel confident that the cats would receive her full attention & care. She is SO organized & detail oriented. We received texts with her ETA, and then with videos of the babies and their environment. She also brought in the mail and removed the trash before we returned so the house wouldn't smell. And she is so affectionate with the fur babies. You can tell her whole heart goes into her business. It's a real passion, and it shows in every aspect of her care. We recommend her wholeheartedly. Your animals will receive the absolute best care so you can rest easy & enjoy your time away without worry. read more

Charlie is the best cat sitter there is! We sometimes leave out of town last minute and she is always able to help us out, the value of this stay the cats have has been amazing. She has taken them to the vet for us while we are out of town. She's able to pick up and/or drop off. And the best part is knowing that your cats are loved and you'll receive pictures and videos while you are away. read more

I took my 13-year-old cat, Batman, to Charlie's Pet Services. My cat has never been boarded, and it took a lot of research and time trying to find someone to meet his needs. He enjoys cuddles and, as a senior cat, can be very picky with food. I came across Charlie's Pet Services online, and from the reviews from others who have taken their cats there, I knew I made the right decision. Charlie is very caring, and she made the entire process from beginning to end seamless, and it gave me peace of mind while I was away on a family trip that my cat was going to be in good hands. She updated me throughout my trip and was very responsive. My cat did so well under her care, and I will be a returning customer for my future trips, knowing that my cat will be looked out for and given the care that he needs while I'm away. read more

I found Charlie's Feline Boarding in mid April on line. I was going through a really rough time & an unexpected life change at this time & desperate to figure out what to do with my cat at the time. I found her & explained my situation to her & she was empathetic & went above & beyond of what anyone would do. She REALLY was my Angel & took such good care of my cat. I highly recommend hiring her. Your fur babies will be in fantastic hands. She's worth every penny & more in my opinion. The universe was really on my side when I google searched & found her! Most importantly she does a great job in sending videos & updating you. Charlie we absolutely love you & miss you read more

Charlie’s Pet Services - Cat - Pet Boarding Near Me - Burbank , California

I can't thank Charlie enough. I was so worried about sending my cat, Stella, to boarding. Charlie made the process simple and provided Stella with a loving and clean environment for my 10 day trip. Stella already can't wait to see Charlie again! Amazing experience. 100000 stars/10 read more

You don't have to think twice when it comes to Charlie. My husband and I reached out to her last minute - the day before needing her services - and she came by our apartment in an instant to meet my cat and get any care instructions she may need while we were gone. We did both AM/PM visits and she was great w communicating. We strongly recommend Charlie & we will continue to use her in the future. read more

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This was my first time leaving my cat with someone and I am so happy to have found Charlie! Charlie did an amazing job caring for Josie and giving me updates throughout my vacation. I definitely recommend Charlie's services and will utilize this service again! read more

Best cat sitter I ever had! My older cat needed a 7 day stay during a move, Charlie provided video updates, personalized care, love, play, snuggles, window naps, treats... so thankful for Charlie! read more

Charlie does I'm home visits for our cats and has always been super reliable. Pricing is competitive with market value. We loved that we got multiple text updates with photo and video. We can tell that Charlie spent a lot of time with our cats during the visits read more

I just picked up my cat from Charlie's after she stayed with her for 20 days, and I am very happy with Charlie. This was the first time we had left our cat boarding, and we were nervous. Charlie sent daily videos of our cat, and responded to all of my text messages in a promptly manner. The apartment has plenty of light, many shelves and places for the cats to rest, and many toys. We are very satisfied. Thank you Charlie for taking care of our cat. read more

I had a great experience with Charlie, it was my first time leaving my two cats with someone I had never met, but i immediately felt like Charlie was a friend who cared about my cats as much as I did. I got daily updates and photos the whole time I was gone, and when I returned my cats were happy and relaxed and I could tell they had been well cared for I would highly recommend Charlie as a pet sitter and will definitely be using her again in the future! read more