I've tried to give this place a chance multiple times and this was the last straw today. Every time I have a scheduled appointment I am left waiting for over an hour for my pet to be seen. [[HIGHLIGHT]]I scheduled a grooming for my dog and upon bringing her in I expressed very clearly I want to minimize her time spent there as she just had a traumatic experience after her spay and she's very anxious at the vets office.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wrote down on my release form to please be conscious of her belly area and the front desk girl told me I didn't need to write anything down.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I expressed that I wanted to make sure that was in writing to the groomer, as I don't exactly trust this office in conveying information.[[ENDHIGHLIGHT]] I asked how long this would take and when the groomer would be in since my appointment was at 9am and her answer was " he's usually in around 9am" Also not reassuring. " around 9" is not exactly a professional answer for a scheduled appointment. I requested they called me if she was too anxious. I leave my dog, an hour and a half goes by and I get a call that the groomer got a flat tire and it would be longer. AN HOUR AND A HALF LATER to tell me my already anxious dog I warned her about was stil sitting there and not being groomed. She was the only dog there and she was going to be there for now 4 hours?! I understand things happen but if you don't have a plan for staff emergencies it is unacceptable to wait an hour and a half to inform me of this after I repeatedly stressed I wanted to minimize her time there. Something very conveniently happens everytime I have an appointment there that ends in me and my pets waiting an absurd amount of time with a stressed animal. I immediately went to get my dog after knowing she was not going to get the service I booked for her for another 3 hours. Disappointed. read more

3rd update UPDATE: I want to clarify a few points in response to your reply. First, this is not about the $45 visit fee. The cost itself is not the issue--this is about being put on record regarding the pattern of care and billing practices. Second, you stated that you do not pre-charge for services. However, on our first visit, we were charged for a second visit in advance, meaning that follow-up was already paid for. That directly contradicts what is being stated here. [[HIGHLIGHT]]Third, you mentioned this is based on "medical judgment and standard of care." That may be the case, but we have formally requested a written explanation outlining the specific medical necessity, and we still have not received a direct response addressing those questions. That lack of transparency is a major concern.[[ENDHIGHLIGHT]] Also, across each visit, we were consistently presented with additional products and services, including items that were not brought up previously. From a client perspective, it feels less like a clear treatment plan and more like separate billable visits. For additional context, we sought a second opinion, and another veterinarian prescribed the same medication without requiring repeated visits for the same condition. That further raises questions about the necessity of the approach taken here. [[HIGHLIGHT]]At this point, I am simply asking for a clear, written medical justification for requiring another exam for the same condition despite prior visits.[[ENDHIGHLIGHT]] This matter has been escalated, and I will continue to follow through until it is properly addressed. read more

Rainbow Veterinary Hospital - Complaint filed on CVMB BBB next Will contact attorney on Monday to take this to the full extent. - Veterinarians Near Me - Burbank, California

This was my first visit. [[HIGHLIGHT]]Everyone was so nice.[[ENDHIGHLIGHT]] Dr. Stanman was very knowledgeable, thorough and professional. I was able to have my dog Panzer helped the same day. I felt safe in the area of the Rainbow Vet Hospital. Good parking in the back. I am fortunate to have found RVH and I will only go to them in the future. read more

[[HIGHLIGHT]]I generally don't write one-star reviews but in this case I think I should because people need to know what's going on and this business needs to take corrective action.[[ENDHIGHLIGHT]] I selected one star because it's for "not good" even though the service I received on Monday could have been rated at 4 stars except for one thing. I'll explain. My cat had emergency surgery last weekend at TrueCare Studio City for an abscess infection of one of her anal sacs. She went in Saturday at 2AM and I picked her up at 6 AM. I had to take her back again Saturday afternoon because they wanted to see her after I called to let them know she was not urinating even though she was straining in the litter box. She finally produced her first urination at 6 AM on Monday morning, so she had not urinated for 48 hours plus. I was quite concerned for her. [[HIGHLIGHT]]To Rainbow's credit, they gave me an early appointment on Monday and I was glad to have it.[[ENDHIGHLIGHT]] And during the appointment they gave my cat an antibiotic shot that has proven to be very helpful. However, my cat needs further treatment of her anal sacs. But, the doctor told me that he would not treat my cat unless she gets a Rabies vaccine. [[HIGHLIGHT]]I tried to explain to the doctor that my cat has not done well after previous vaccinations and that I did not want her to be vaccinated but he would hear none of it. No Rabies vaccination, no treatment[[ENDHIGHLIGHT]]. I tentatively agreed to the vaccination (thankfully, they were not able to give it concurrently with the antibiotic) and set up my next appointment for Wednesday. In the meanwhile, I called the Burbank Animal Shelter to get the lowdown on Rabies vaccines for cats and was told that they are not required by law in Burbank. [[HIGHLIGHT]]So on Wednesday morning early, I called Rainbow to inform them of this and they said they could transfer me to another doctor who was 'less strict' for an appointment on Thursday or Friday.[[ENDHIGHLIGHT]] At the point, I cancelled my appointment and will be taking my cat elsewhere. Bottom line: if the Rabies vaccine is not required by law in the City of Burbank, it is the customer's choice, not the doctor's dictate, to get this vaccine for your cat. I hope this review helps someone and causes Rainbow to change their policy. read more

Rainbow Veterinary Hospital - Midnight - Veterinarians Near Me - Burbank, California

Rainbow cares about our animals and is also the most affordable pet care I've found anywhere near me. I'm especially grateful for that in these hard financial times. [[HIGHLIGHT]]The staff has always been kind, and I'll definitely be going back![[ENDHIGHLIGHT]] read more

I love Rainbow Vet. [[HIGHLIGHT]]The ladies at the front desk are always so nice and welcoming.[[ENDHIGHLIGHT]] My puppy Gracie Lynn was spade there and the Doctor did a fantastic job. I highly recommend this place. read more

[[HIGHLIGHT]]The doctors and staff at Rainbow Veterinary Hospital are very professional and friendly.[[ENDHIGHLIGHT]] They are very gentle and kind with my pet. Highly recommend. read more

Our dog was already treated for a simple infection, but we were still told to come back and pay for another visit just to continue medication. After multiple visits for the same issue, it feels unnecessary. This doesn't seem like a one-time situation, which is concerning. I've filed a complaint with the Better Business Bureau and hope this gets addressed. read more

We recently switched over to Rainbow Vet to take care of my senior dog. We chose Rainbow Vet particularly because they offer grooming services, and our longtime groomer recommended that he be groomed in a controlled environment at the vet. They also offer boarding, which is helpful with an aging dog that takes meds. I can trust that he is getting the care he needs while we're away. The issue, however, is even with appointments, you can wait quite a while. We've waited over an hour to be seen twice recently for a 20-30min appointment. It's really inconvenient and I wish they would call to just postpone your appointment instead of making you wait without being seen. It seems like this is a recurring issue at Rainbow Vet, so it feels like they could do a better job in their scheduling system. read more

I have been going to Rainbow Vet Hospital since I got my dog in 2024. They are patient, friendly, compassionate and provides great service with my dog. I love them and will not take my dog anywhere else Monise read more

[[HIGHLIGHT]]everyone is very friendly and knowledgeable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are genuinely concerned.[[ENDHIGHLIGHT]] We have also boarded our dog here as well. They make sure she is well taken care of and she gets lots of attention. read more

A senior kitty that I inherited from a friend had an ingrown nail that I had not detected and had to have it removed and the wound from it treated - [[HIGHLIGHT]]they were lovely and caring to her[[ENDHIGHLIGHT]] - and now she is on the mend! read more

Good communications. Easy process! Highly recommended. I would use these guys again for sure. read more

Very positive experience! Assistant helped me to my car with my dog and that was a great help since i walk with a cane! Thanks! Birgitte read more

I have been a client of rainbow for over 20 years through multiple doctors, ownership and policies. The excessive wait time before you are even seen by the doctor has always been a problem whether it's busy or completely empty but [[HIGHLIGHT]]I liked the staff (Francisco)[[ENDHIGHLIGHT]] I think I have finally had enough. read more

They love animals, but seem to love $$$ more. they have a used car salesman style closer for the $1000 they want to charge you.

I took my dog here because he was having potty problems for about 3 days and they were super helpful. They gave him a good exam and were really nice to him which made me feel better. It was also reasonably priced compared to other vets I have been to. Super happy with them, I will definitely bring my dog here in case something happens in the future! read more

They were very busy but very kind and helpful! They communicated very well and were thorough with their services. read more

Rainbow Veterinary Hospital - Friday- Spayed - Veterinarians Near Me - Burbank, California

[[HIGHLIGHT]]Everyone was extremely kind and professional.[[ENDHIGHLIGHT]] The only thing for me was that [[HIGHLIGHT]]when I had called to make an appointment for my 2 older cats to get health certificates so that they could fly, no one asked when I expected to travel with them.[[ENDHIGHLIGHT]] I didn't know it had to be done within 30 days of travel and not one person in the office mentioned it to me until I had already gotten there. My cats got their required vaccinations, but now I have to go back to comply with the 30 day window. If that question was initially asked, it would have saved me a huge hassle. I'm hoping they don't charge me another office visit on top of their certificates. I just feel like a very important ball was dropped. read more

that is excellent. [[HIGHLIGHT]]The staff is always friendly, welcoming and efficient.[[ENDHIGHLIGHT]] Wait times are short and the veterinarians are very good. read more

Rainbow Veterinary Hospital - My cats, Levi, and Mulan, who are patients at Rainbow. From very ill rescue kitties to beautiful cats. - Veterinarians Near Me - Burbank, California

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My rabbit died after seeing this vet. She was only four years old. She did go over the rainbow bridge. Maybe that's why they named it Rainbow Veterinary Hospital beware. When I took her in to get her nails cut, they said they had to shave her butt because it was matted. Well that was obviously the thing that killed her cause she died. read more

After the Altadena Pasadena fires, my veterinary Hospital was shut down. I had to find a new place for my dog., and I'm so happy that I found rainbow vet, they help my dogs figure out what was going on with her. They follow up with medication that was prescribed and the staff there are all professional and are very pleasant each visit. read more

The entire staff was attentive, patient & kind. As a new client and an owner of 2 fearful dogs (a black mouth cur female & a cane corso male), their calm temperament made my (and my dogs') whole visit a lot smoother than I had anticipated. From the online forms that I was able to fill out prior to arriving, to the vet that was direct and took the time to fully explain everything to me without being condescending, I believe that I have finally found a hospital for my dogs that I trust. Phew! read more

Rainbow Veterinary Hospital - My 5yo waiting to have her annual exam so that she can go home and take a nap amongst her 153883614618393764250 toys. - Veterinarians Near Me - Burbank, California

[[HIGHLIGHT]]I had an appointment time and an hour into my appointment I had just barely been put into a room .. waited forever for the vet tech to come then she left again and was supposed to come back.. but..I left.[[ENDHIGHLIGHT]] I can wait 15-20 mins over my appointment time as sometimes everyone runs late but one hour and still we haven't seen the vet, that's absurd. [[HIGHLIGHT]]A couple came after me and was taken in quickly.. was it a race thing? Playing favorites? Was my dog not their fav breed?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Anyways..the girls at the front weren't very nice either.[[ENDHIGHLIGHT]] I won't be going back. What kind of place is names rainbow anyways? Sounds like a dogs last day on earth.. read more

Stardust had surgery and is being treated for her skin allergies. We are impressed at her improvement. She is back to being playful and happy. I can thank Dr Mathew and Francisco for their wonderful care. read more

Rainbow Veterinary Hospital - This Stardust a full breed boxer she had surgery at Rainbow veterinary. And is being treated for her skin allergies. - Veterinarians Near Me - Burbank, California

Sign could be bigger or brighter, hard to see. [[HIGHLIGHT]]Staff was nice and efficient.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Did have a newbie on the desk, but she was willing to find out when she wasn't sure or didn't know something (always a good sign to me).[[ENDHIGHLIGHT]] Didn't care for doc's manner. Called my dog fat before putting a hand on him. Lectured me about his dog food even though he wasn't familiar about the brands. Scheduled an anal without asking me (he gets one every time he is groomed) every 6 to 8 weeks by professionals. Office nice and calm, even with a complaining hound dog from the back, unhappy he was having an extended stay. read more

I don't know why they have bad reviews this place was great. [[HIGHLIGHT]]Patient accommodating because I didn't have a carry and didn't(couldn't) spread more money atm[[ENDHIGHLIGHT]] are they stern ? Yes doesnt mean anything tho thanks for taking care of of our kitten we'll be BACK! read more

They went above and beyond to make sure my Frenchie got a same day appointment, because he needed the help and everyone else, including his doctor didn't take the time to research and see if I could take him in. That was amazing ! Once I got there, the staff was so friendly and helpful. I think I'm going to make them my dog's regular doctor moving forward. Highly recommended read more

[[HIGHLIGHT]]We think you guys are wonderful very thorough and we're going to go in today and get our medication for Archie[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He's doing great, he said he loves you very much thank you for taking care of him[[ENDHIGHLIGHT]] read more

My dog got spayed and umbilical surgery here. She had a good outcome. Parking available in back. Staff was pleasant and lobby area is nice with a beverage station. I would definitely come here again. read more

Amazing everything went well! Took Mickey for check-up and is doing so much better already thanks to the support and treatment! Will keep coming back! read more

Best place to bring and trust your dog whom is your family member, your best friend. Our blessings go to rainbow veterinary hospital whom staff never lest us down. Thank you all at rainbow veterinary hospital keep on the good work and keeping our family member and best friend safe and care for. Merry Christmas and stay safe. read more

Do yourself a favor and don't take your pet here. Their scheduling is a complete mess. You will wait at least 15-30 minutes just to get called into a treatment room. The receptionists are actually really nice though they look like they have way too much on their plates. Now for the most Important part, the professionals... So my pet has had skin infections and issues for over two years now, and I've had multiple visits, over 10 at least to address her skin issues. The vet has been running me through the mud, blood, and in circles for the past two years and guess what?!? My dog still has skin issues. The professionals here aren't looking to address your dogs issues, they looking to make the most $$$ off of you. Dr. Steadman has been treating my dogs skin issues with ORAL antibiotics for the last two years. ORAL MEDICATION WHICH COSTS UP TO $100 for a month worth, for the PAST TWO years!!! WHY ARE WE TREATING SKIN ISSUES WITH ORAL MEDICATION?!?! Not once did he recommend antibiotic shampoo, which costs maybe $20-$30 and gets rid of the lesions in literally two days. Instead, I've had to have my dog take oral medication for almost an entire month, just to see her skin issues clear up and eventually flare up again. This place is a joke and I will never take my pets back here. I've had another experience with this specific veterinarian in which he took my dog to the back to do an assessment and then came back to the lobby and began to give his recommendations in the lobby in front of everyone else, because they were so busy that they didn't even have a treatment room for my dog, even though I made an appointment. To add, they tried to charge me for an actual visit when I never once even got to step into a treatment room. If you wanna get played around and continue to go back and pour your money into this business by all means, feel free to do so. A real veterinarian will educate give proper recommendations and address your dogs concerns accordingly. This place is FAR from that. read more

Great Service can get my dog appointments plus offer dog wash... while I shop at the Burbank village. Both Veterinarian doctors are good at explaining my dog health condition and behavioral issues. read more

Very disorganized and left me sitting in a room for over an hour. First two visits were decent and the last one I sat waiting for the DR to come in for over an hour and then I just got up and left. Won't be returning. read more

I've been bringing my dogs, Bobi and Tobi, to Rainbow Animal Hospital for over 10 years, and they've always received the best care. Francis is incredibly kind, caring, and dedicated. The whole team is wonderful, and their grooming services are always excellent. I wouldn't take my pets anywhere else! read more

horrible experience at rainbow vet. first time patient brought in my dog for an ear infection. I've been taking him to vca but they were not available. Rainbow Vet had me wait in their waiting room for an hour and a half. When I got to the back room and got to look at the doctor in the face. He was blatantly rude about what I was feeding the dog, but couldn't tell me what to feed the dog. I let him know he had a cist on his right leg as a puppy that I asked the last vet to address and wondered if he saw anything about his hips. He said he wanted to see the records from the Vet and laughed at me when I tried to advocate that I do believe there's a big problem with the dogs hips. OK, so he leaves they take the dog back. Saying going to check his gait. I sit in that room alone for 45 minutes.. Nurse man comes back not the doctor. With a clipboard and he starts listing all of the charges that the doctor wants. I stopped him and said hand me the clipboard and your pen. THIS DOC WAS TRYING TO CHARGE 1400 i crossed out OVER 12 ITEMS that were not mentioned. He didn't even bother putting anything about the hips. i left paying $340. For two ears being cleaned out with antibiotic drops. No aftercare. Remember where our scammers are people they're at the vet, they're at the dentist. Been there done that advocate for yourself. read more

Came to update my dog's vaccinations. My dog was seen promptly and the staff was friendly and knowledgeable. The only issue I had was with the scheduling app, which didn't seem to have set the appointment on Rainbow Vet's end. Fortunately, they were able to see my dog anyway. read more

I've been coming here for years and it's progressively declined in service and quality of vet care. The DOCTORS, cause it's multiple vets there, are inconsistent when it comes to their work. One tells me one thing and another doctor tells me another. Plus my dogs hate it here, and now I know why. I recently asked for my pets records cause I'm going to get a second opinion and just cause I won't pay their 8THOUSAND dollar surgery on my pet, they wanna make me wait to get the records. They NEVER did that before they've always given me copies of records there and now cause I said I'm getting a second opinion for my dogs' knee problem they wanna make me wait for the doctors' approval. I've given this Vet hospital multiple chances and now I'm constantly let down by them. I will not be returning here any longer. Do yourself a favor AND for your pets health, go somewhere else. read more

The clerical staff was very cordial and pleasant, I took my blue and gold Macaw only for nail trimming but at the end the bill was an extraordinary $300+, I expected an Avian Veterinary which I wasn't too convinced that Janet Meyerhoff, DVM, was. She was professional with my bird but my bird only. She wasn't pleasant at all I would say a bit rude. I believe being in business your client is your boss and should be treated with respect and politeness goes a long way. read more