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    Pet Rush Inn

    4.8 (279 reviews)
    Closed 8:00 am - 4:00 pm
    Updated 2 months ago

    Request an appointment

    Response time

    6 hours

    Response rate

    100%

    Services - Pet Rush Inn

    Dog boarding and training

    Dog daycare

    Bath and groom only

    5 More Services

    Pet boarding

    Full grooming

    Pet haircut

    Pet sitting

    Private dog training

    Pet Rush Inn Photos

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    Recommended Reviews - Pet Rush Inn

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    C H.

    Hands down the BEST boarding/day care experience I've ever had. Like all dog parents I worried my dog might be lost in the fray and not get any love or attention while I'm away, but somehow Pet Rush Inn always find a way to make every doggy feel special. I also love that they have live cameras so I can check in myself on how he's doing! I can't recommend them enough!!!

    Claire H.

    So glad to have found Pet Rush Inn--they're right down the street from us, and have always been a fantastic option for boarding our little senior dog. She's full of energy but VERY blind, bless her, and the staff have always been so dang sweet and accommodating while she's there. She's always excited when we pull in, reluctant to leave, and I'm sure she'd love if we just brought her in every day. Again the staff are amazing, clearly know all of their dogs, and I can't recommend them enough.

    Before... so scraggly
    Amanda L.

    Penny always loves her time at Pet Rush Inn!! Staff is always so kind and the shop is clean, and welcoming. 5 stars every visit!

    Pooped after a whole day of play
    Ariel V.

    I'm so so happy this place exists- my dog Pudge loves daycare and I can see why! He always comes back home so happy, and watching how he's being taken care of through the daycare cam shows how much he's loved there. Everyone has been so great to interact with, and it's obvious they love taking care of these dogs! I also get my dog groomed here, and he always comes back clean and without any trouble. I also work at one of the local animation studios, and I'm so happy they offer packages and discounts for animation workers! To everyone on the team, thank you so so much for taking such good care of Pudge. We really appreciate you!

    Instagram story from Pet Rush Inn
    Robyn H.

    My dog loves Pet Rush Inn and I'm so glad that he does. He has separation anxiety and I wouldn't be able to work if I didn't have somewhere safe to take him that I knew he enjoyed going too. As soon as we get out of the car, he's pulling me in the door and up to the first staff member he sees. Most days, I get to see him on the doggy cam live feed, but if he's not in that room, there's almost always an Instagram story with updates from the day. I see him snuggling with the staff and paling around with the other pups at daycare. I just know that when I drop him off for daycare that he's going to have fun and be treated well. He loves going back. I don't know what I'd do without them.

    Sidney
    Pat D.

    Took Sidney there today for a summer cut. Sidney looks great! Groomer did a great job! We have boarded Sidney there and it was a wonderful experience. Also bring Sidney there for a daycare experience and that went well also. Highly recommend ! You can tell they really care that the dogs are happy and cared for.

    Mandee and Cooper love PetRush Inn!!!

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    4 months ago

    Business owner information

    Photo of Rene K.

    Rene K.

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    4 months ago

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    Rene K.

    Thank you very much for your support and kind words Daniel

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    5 days ago

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    Rene K.

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    Photo of C H.
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    24 days ago

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    Kevin C.

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    15 days ago

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    Rene K.

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    14 days ago

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    8 months ago

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    Rene K.

    Helpful 2
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    8 months ago

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    Rene K.

    Thank you for your support of our business and your amazing review

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    7 months ago

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    Rene K.

    Thank you very much for your amazing review

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    8 months ago

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    Rene K.

    Thank you for your support and your kind words

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    8 months ago

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    Rene K.

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    Photo of Fiona D.
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    1 year ago

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    Rene K.

    Thank you for your support over the years and your incredible review

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    7 months ago

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    Rene K.

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    8 months ago

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    Rene K.

    Thank you very much for your support and kind words

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    2 years ago

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    Rene K.

    Thank you for your kind words Robyn

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    1 year ago

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    Rene K.

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    4 months ago

    They are amazing! I trust them with Sputnik. Thank you guys! I know that I will continue to use them.

    Business owner information

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    Rene K.

    Thank you for your review and trust in us

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    5 months ago

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    1 year ago

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    Rene K.

    Thank you Sofia for your wonderful review of Pet rush Inn.

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    8 months ago

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    Rene K.

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    10 months ago

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    Rene K.

    Thank you for your support and kind words

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    Photo of Pat D.
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    2 years ago

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    Rene K.

    Thank you very much for your kind words, hope to see you back soon

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    1 year ago

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    Rene K.

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    11 months ago

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    Rene K.

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    3 years ago

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    Rene K.

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    5 years ago

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    Rene K.

    Helpful 1
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    2 years ago

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    Rene K.

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    8 months ago

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    Rene K.

    Thank you so much for your amazing review of our Pet Rush Inn.

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    2 years ago

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    Rene K.

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    2 years ago

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    Rene K.

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    Photo of AJ F.
    647
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    3 years ago

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    Rene K.

    Thank you very much for your kind words AJ.

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    2 years ago

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    Rene K.

    Helpful 1
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    4 years ago

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    2 years ago

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    Rene K.

    Thank you for your kind words Luisa and hope to see you back soon.

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    2 years ago

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    2 years ago

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    3 years ago

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    Rene K.

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    5 years ago

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    Kevin C.

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    4 years ago

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    2 years ago

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    Page 1 of 7

    Ask the Community - Pet Rush Inn

    Do you offer overnight boarding?

    Yes we do! Please check out our website for pricing and requirements!

    Our puppy, 4 months old, recently broke her elbow and needs boarding but also needs to be restricted from running and playing with other dogs. Are you able to accommodate her?

    Unfortunately with an injury of that caliber we would not be able to board your puppy for safety reasons as socializing is a huge part of our facility. We do wish your puppy a speedy recovery!!

    Does the training include house breaking?

    Can my two dogs sleep together during boarding?

    Yes they can

    Can you guys give my cat a bath? She's too fat to groom herself and loves unloading on her own butt in the cat box. I used to be able to bathe a cat, but now I'm disabled and can't manage it on my own.

    Unfortunately, we do not do cat grooming. We are sorry for any inconvenience.

    IS PET RUSH IN CLOSED??? Just tried calling. It says the number has been changed or disconnected. They have my deposit. Can ANYONE help?

    Hi - I called (818) 471-4298 and spoke with someone this morning. They're definitely still open ?

    View All 8 Questions

    Review Highlights - Pet Rush Inn

    We can't thank Rene, Kevin and the entire staff at Pet Rush Inn enough for the work they put into training our dog.

    Mentioned in 52 reviews

    Read more highlights

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    I rarely leave negative reviews, but this experience has honestly been one of the most…read moredisappointing customer service experiences I've had in a long time. To start on a positive note: the instructors at Zoom Room Sherman Oaks are wonderful. They were kind, patient, knowledgeable, and great with my puppy. I truly have nothing negative to say about the training staff themselves. Unfortunately, management completely changed my perception of this business. When I first reached out about enrolling my puppy at just 3 months old, Diego was extremely responsive, accessible, and accommodating. At the time, it felt like he genuinely cared about helping me get started early and setting my puppy up for success. Looking back now, it feels more like the priority was simply making the sale. I purchased a 20-class package and completed about 10 sessions before I was involved in an accident that medically took me out for several months. Once I recovered enough to return, I was excited to continue training and finish the remaining sessions I had already paid for -- only to suddenly be told that my classes had "expired." Here's the issue: nowhere during the sales process do I remember this being clearly explained, nor is it something that stood out on their website when I enrolled. Had someone transparently told me, "These classes must be completed within X amount of time or you lose them," I would have understood the terms upfront. Instead, I was left feeling blindsided after dealing with a serious medical situation that was completely outside my control. What made this experience especially frustrating was how differently I was treated once I needed help instead of making a purchase. Diego suggested I contact the Culver City location because they are corporate-owned and might be able to approve an exception. Their staff was incredibly kind, empathetic, and accommodating. They even told me they personally did not understand why Sherman Oaks would not work with me given the circumstances surrounding my accident. Unfortunately, because Sherman Oaks is independently owned, Culver City could not override their decision. At that point, it became increasingly clear that Diego simply did not want to accommodate me. Communication suddenly became difficult. Calls to the office repeatedly went straight to voicemail for days. Messages went unanswered. The number Diego originally provided me to text him through stopped working entirely. Eventually, I called from my office phone instead of my personal number -- and magically the call finally rang through and Diego answered immediately. That moment honestly confirmed what I had already suspected: it truly felt like my number had been blocked to avoid speaking with me. That is beyond unprofessional. When I finally spoke to him, he initially pretended not to know who I was before quickly changing course and stating that "they" would not approve an exception. When I politely asked who "they" referred to, he avoided giving a direct answer. I asked for justification as to why a customer recovering from an accident could not simply finish sessions that were already paid for, especially when another Zoom Room location agreed the request was reasonable. His response was essentially: "Then go there instead." I have been nothing but polite throughout this entire process. I have supported this business from day one. Every class visit included additional purchases for my dog. Yet the moment I needed basic understanding and compassion, I was treated like an inconvenience. Eventually Diego admitted that he had made previous exceptions for me related to cancellations that were also outside my control. Somehow, instead of those accommodations demonstrating reasonable customer service, he used them as justification for why he would no longer help me. That mentality says everything. A good manager understands that life happens. Accidents happen. Medical emergencies happen. Especially in a business centered around pets, people, and community, you would hope kindness and empathy would matter more than rigid policies selectively enforced after payment has already been collected. This entire experience has completely changed my perception of Zoom Room Sherman Oaks. Again, the trainers are fantastic -- but management can absolutely ruin an otherwise great business. He told me that I could speak with Jillian (which I imagine is another manager), but he ended with, "but she won't be approving you either." I would genuinely appreciate the opportunity to speak directly with the owner of this location because this experience was handled terribly from start to finish. Until then, I would strongly encourage potential customers to think carefully before investing large amounts of money here. Based on my experience, the customer care disappears the moment flexibility, compassion, or accountability are needed.

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