Decent spot, although I was expecting way more considering the hotel's vibe. The so-called lounge…read moreis pretty small and the locker room even smaller, so overall pretty underwhelming. If you're looking for that elevated and relaxing feel, then this is not it, although the pricing would suggest otherwise. The one standout was my esthetician Timaia. If I return, it'll be only because of her.

I am extremely disappointed with the customer service and professionalism at the Spa by JW Marriott…read moreCharlotte. More than a week in advance, I booked two separate massage appointments in two separate rooms for my adult son and myself. On the day of our appointment, I received a call informing me that the spa had overbooked and now wanted to place us in the couples massage room together because we share the same last name. My 23-year-old son understandably did not want to receive a massage in the same room as his mother. I explained this clearly. The spa's "solution" was to move one appointment to 4:30 p.m. and offer a 20% discount on only that massage. Unfortunately, this created another problem because we already had dinner reservations at 5:00 p.m. as part of our vacation plans. After several phone calls, the only additional compensation they offered was two glasses of champagne. I even asked whether they could at least add hot stones to my massage for the inconvenience, but the receptionist said she would need manager approval. Multiple times, I requested to speak directly with a manager or supervisor, and each time I was told no one was available. What made this experience especially frustrating was that the manager never bothered to personally get on the phone despite the situation escalating over six separate calls. The receptionist was polite and apologetic, but she was unfairly left to act as the middle person while management remained completely absent. Ultimately, I canceled both appointments and requested that the cancellation fees be waived since this entire issue was caused by the spa's own overbooking mistake. This was supposed to be the relaxing start of our vacation. Instead it became stressful and frustrating. Had they contacted me earlier or handled the situation professionally, I would have had time to book services at another hotel spa. What disappointed me most was not simply the overbooking -- mistakes happen -- but the complete lack of accountability and customer care afterward. We spent part of the first day of our vacation dealing with six phone calls, repeated explanations, and no direct communication from management despite multiple requests. For a luxury hotel spa associated with the JW Marriott brand, I expected significantly better professionalism, problem-solving, and customer service. A manager should have personally addressed the issue and worked to make things right rather than leaving the receptionist to repeatedly relay messages. Unfortunately, this experience fell far below expectations, and I would not recommend this spa based on how this situation was handled.

Wow. Rooftop sitting area, mimosa while you wait (if you wait), and great relaxing services. My…read moremassage was awesome! You need to have someone take you up the elevator if you're not a guest (in case you're local and only want to go to their spa). I recommend it. I hate those massage places in strip malls. They are not relaxing and rush you in/out. This spa is luxurious! There is a rooftop bar with another view as well. Awesome hotel.

This was the worst spa experience I think I have ever had and especially for the price point at a…read more4-5 star hotel. I only gave two stars because the staff was super sweet. I called to make a reservation and everything seemed ok but I should've known that it wasn't going to be what I expected when I got a call back shortly after making the appointment asking if I could change the time I had already chosen. Upon arrival, my husband and I filled out the appropriate paperwork but it would've been nice to have completed that process online prior too like I have been able to do with most "upscale" spas. I put upscale in quotes because one would think based on the prices that you would have certain luxuries like a men's and women's area where you can put up your personal items and clothes and lock them, be given a robe and slippers to put on and then be moved to a relaxation room of some sorts to enjoy before and post massage. This spa has NONE of that. Nor did they have a steam room or sauna for you to enjoy and not even a shower for those that might want to freshen up. The only area they have is outside and due to rain, there was no way to enjoy that. When I booked our 2 hour couples massage, I asked for Deep tissue and we basically got a rub down that lasted 80 minutes. Massage Envy has done a better job. I will say the foot scrub was nice but we were there for deep tissue which was an additional charge and we were also told because it was their V-Day special we would get a free spa gift and complementary champagne/mimosa. Never got the gift upon leaving and the champagne and mimosa weren't served in champagne flutes of any sort. This was a huge disappointment and especially for the price! I will not go back to this spa nor would I recommend it!

I have a membership at this location and I enjoy the experience that I have whenever I go. The…read morecustomer service has been excellent lately with the front desk. The current employees working there are friendly and pleasant to interact with. I've had a few different therapists throughout the year or so that I have been a member but that's how it goes with spa chains. One of my favorite therapists left a few months ago but I was able to get paired up with someone new that I like. For an ultra-relaxing experience, upgrade to a hot stone or salt stone massage. It really takes the massage experience to a whole new level. The facial services are great also. I always leave here feeling less stressed and well-pampered. Getting regular massages and facials are a big part of my self-care regimen. Great for mind, body and soul!

Been a member here for years. Love the Waverly and Ballantyne locations. Great facials and massages!read more

10/10! This is a gem tucked away in Pineville. Close to 485 with ease of access and for a quick…read morejaunt to relaxation and restoration. You know I'm your SPA enthusiast! I was pleasantly surprised because this isn't a traditional SPA. It's a unique SPA that offers additional amenities that any Splendid SPA Diva would dive into. There's a traditional massage if you're inclined. I always am untill I heard they foot soak with herbal infusions, Zero Gravity Mani/Pedis', Blow-outs, Skin evaluation, Scalp Consultations and 4-6 HEAD SPA stations with ADA accessibility. Ohhh what's that? It's a luxury scalp massage that tickles your senses because each product is selected with your hair type in mind. Even us 4 A-B-C girls (No braids, synthetic hair or tape-ins). They even specialize in curls! I just shaved my hair for no reason! However, it was an indulgent luxurious experience. Yes, it's just a wash! YouTube it; set your expectations. It's still luxury... I saw that they had weekday specials. I got the last 7pm appointment as they stay booked during the evenings. I came early to try a foot soak. Now, I know what you're thinking but let me set the stage. You're in a lush robe, zen music, tucked away in a room that is vivacious yet calm and you're holding a mimosa or tea. Then they give you one of 12 different soaks that have fresh fruit, herbs, and various oils in a tub covered by a blanket on a chair that engulfs you. The steam is allowing the herbs and fruit to radiate throughout the room creating a serene oasis. Lela did an impeccable job explaining my service and checking on me. I love hot-hot water and she came back and added more even although my next service was starting in 10 mins. That's great customer service. Next was with Desi. She got me situated in the Head Spa chair. I was worried about my comfort but she elevated my legs to allow a perfect alignment. She then gave me a choice of cooling vs heated mask. Raised the music, dimmed the lights and let the water flow. She was gentle and asked about my comfort. I'm not tender headed so I said go for it. Honestly, she could have went to town but she was methodical and gentle throughout the process. I was shown around but my phone died. The Zero gravity room looked so inviting. The blow out room was gigantic and the decore was so cute. I would definitely come back again. Maybe a massage and lashes next time. It's definitely worth booking. I usually head to larger metropolis to go to a day spa but now I can save the gas and time.

As a natural hair girlie, I must admit, I was slightly nervous about booking an appointment. UNTIL…read moreI saw one of the service providers is black AND natural - booked an appointment with her (Jayla Brown) expeditiously. Since this was my first time at a Head Spa, I booked: - Rejuvenation 100 minute Head Spa ($275.00) - Blow Dry for Natural & Curly Hair ($60.00) FYI, the blow dry service is not automatically included. If not booked, you will leave with wet hair. My total came to: $335.00 The space was absolutely gorgeous! After checking-in, the hostess provided me a wrap, robe, fuzzy socks and slippers. The wrap/robe is plus size friendly - I was given a 5XL. Cubbies (with and without locks) are provided to store your personal items. After changing, Jayla was at the hostess stand waiting for me. She started with the scalp consultation - utilizing 4 different light to check for blood flow, oil build up, clogged pores etc. It was a strange thing to see a microscopic view of my scalp. We discussed hair products I am currently using as well. Was great being able to speak to her and she was familiar with the black owned brands I was naming. You will return for another analysis to compare before service vs. after service. From there, we went into a separate room for THE SERVICE. The bed was heated, pillow placed under my legs for lower back support and I selected a cooling/weighted mask for my eyes. I truly can not remember the last time I was that relaxed! Jayla was gentle with my hair and her pressure was great for the scalp massage. 10/10 service from her! A quick massage of the shoulder/upper arm is given. My only recommendation is for this to last a little longer. Also, adding a weighted blanket!! The drying/styling station is upstairs (~ 20 steps). Again, Jayla was gentle with my hair. She sectioned my hair for detangling, used a heat protectant and shine serum when complete. It's a hefty price tag. I wanted the experience, so I payed up. I can see myself visiting again. For a second visit, I do not feel another scalp consultation would be necessary and to save money will bypass the blow dry.

My 1st appt. at Eden was over 1 year ago as I recall. She was recommended by a person who thought…read moreshe did a good facial, and she was local, and we always try to support local businesses. Upon my arrival and entering I was scolded for parking in the driveway! It was long, empty and the parking pad had enough room for my small car and the driveway remained empty during my entire visit! She finally said I must not had read about parking before my appt...I guess not but wow...this is how you greet a 1st time customer!!! After reprimanding me she finally greeted me. I have been getting facials and going to spas for several years and this was a first! We briefly discussed what my concerns were and began. I was already very familiar w/products she was using as I have been using them for quite a while as well as other French skin care lines. She is very good at massage but facial was comparable to others I've had in Charlotte area. I left w/my skin still feeling dry, but I purchased some product from her and of course tipped generously even after this experience. I even purchased a product online that she encouraged me to try, so I did make that purchased not from her directly but from vendor online that she instructed me to do! This happened to be a vendor that I have been getting my skin care products from for years. She didn't smile much and didn't seem to want to know me or like me! I decided that would be my one and only visit there for sure. I shared my experience w/a few others who have used her and they agreed she wasn't the warmest person but perhaps it takes some people time to relax and you never know what is going on in someone's life but it is unprofessional to take it out on clients. I know I have had numerous life challenges thru the years and still face some today. So recently she advertised a Mother's Day special which sounded like just what I needed having a very difficult year. She was kind of friendly when greeting me but again seemed stand offish and no smile??? Anyway, again she is great at massage which I did enjoy, and skin felt hydrated and look hydrated at that point. She recommended some very rich products which I did purchase from her directly spending quite a bit of money. Again, after a short time my skin felt dry once again and lost all hydration but the products I purchased relieved the dryness as I applied them thru out the day and I do like this line of skin care, but honestly, I think my skin looked better before the facial especially as the day went on. At the end she briefly used some hand scrub and spray. After I left and went home my daughter asked me what that fragrance was and it was the spray for hands which had a lovely scent. My daughter who is getting married thought it would be a nice gift for her bridesmaids and we also were going to get them all gift certificates for facials from her directly and of course they are younger all w/good skin and live local so we thought they would enjoy this and have a better experience than I... just don't know why she has this nasty attitude towards me...I never have had an experience like this w/any "Professional". I tried contacting Jane about this product to purchase w/no response until suddenly she replied and accused me of trying to pick her brain and taking away business from her and others in the same industry!!! Wow!! Beyond disappointing!!! We were going to purchase from her...I spent a lot of money there not once but twice and she just lost money by her inexcusable and unprofessional reaction toward me and future clients!!! We all work hard for our money, and we know what it is like to work in the service industry have always been generous no matter what the service is!! She is beyond rude and could not be more wrong about her accusations!!! Don't waste your time or money here when you can find great service w/lovely and pleasant professionals who are glad to have your business and give you an amazing experience in the Charlotte area!!! Unfriendly atmosphere · Rude service 0 comments

I was tempted by a Groupon deal for a facial and massage, and was very pleasantly surprised with my…read moreexperience. Sometimes you get differential treatment when you are going in for a deal and that absolutely was not the case. Jane was very sweet and easy to chat with. Her suite is cozy and her massage chair was incredibly comfortable. I visited her when I was pregnant, and she was very conscientious about what products she was using, their safety, and my comfort while lying down. She definitely took her time, and even went well over the time allotted for the appointment for some extra pampering. Definitely would highly recommend her services and she offers deals once you are subscribed to her email listserv.

Had my eyebrows done and they are amazing. My friend a health inspector told me this was the only…read moreperson I would let do any eyebrows. Very professional and done so nice. Would go back for sure

This space is precious and so comfortable and inviting! I've used sherri at Rejuvenate for years! I…read morefollowed them here (locally) when they opened a new location here. My skincare is top notch. Professional. Knowledgeable. Everything I need for my skincare! I recently discovered they also have massage!!!! Deeann is AMAZING!!! She listened to my trouble spots attentively and my therapeutic massage was just what I needed. She communicated throughout to check on my comfort and provided the most relaxing massage! I will definitely be back for another massage and will continue my skincare there as well! Rejuvenate is a gem in Cramerton! A must visit!

probably the best massage i've ever had in my life. I love that they give you the option to choose…read moreyour own scent and music for the room, allowing you to curate your own vibe of relaxation

I had such a great experience! Jamila did my massage and she was amazing -very attentive and made…read moresure the pressure was exactly how I wanted it. What I really loved is how customizable everything is. You can choose the scent in the room (I picked Rose and it smelled so calming), and even select the vibe/music you want , they have options like Island, Zen, and more. It really makes the experience feel personal instead of generic. I love their app Before your appointment, you can also choose your focus areas (where you need the most attention) and adjust the pressure preference directly in the app. I loved that everything is customizable. it makes such a difference. Overall, such a relaxing and smooth experience. Definitely worth trying at least once!

Annette and Michelle are both amazing. Such a great massage every time i go. Never disappointed.read more

The person that I had the displeasure to deal with was Annette Thompson. A very unprofessional and…read moreunpleasant person. There was a problem with my groupon and it had her contact information, not the correct business. She had everything explained to her and still called and texted continuously. She was unbelievably nasty. She should not be allowed to interact with people.