Since moving to the new location, the store is cleaner and more organized, making it easier to…read moreshop. The prices are reasonable and there are frequent sales. I can order online, and they accept phone calls, emails, Kakao talk, and walk-ins, so it's always convenient.

I bought a set of cups from AcuDepot a while back; they are poorly-constructed pieces of plastic…read moregarbage. They crack easily, fall off even with oil to help them stick, certain cups need 10 pumps to achieve full suction, and often the mechanism that connects the cup to the pump either doesn't work or just falls apart (I just posted a picture of that under "photos," but I don't know if AcuDepot has the power to remove that or not). Nevertheless, I already had the pump to fit their product, so I placed yet another order for replacement cups, and encountered some of the most shockingly egregious and underhanded customer service I've ever seen, which is mostly what led me to write this review. Confusingly, AcuDepot labels cups on their website by number (1-5) instead of by actual size. But a chart is available to convert from number to measurement. So I placed an order for multiple replacement plastic cups in #1, #4 and #5 sizes. When they arrived, however, it turned out I had ordered the *wrong* #1, #4, and #5 plastic cupping cups. Apparently there are two different types, even though I could not tell from the website which replacement was correct, that there was even a wrong one at all, and that the wrong one would not fit AcuDepot's pump for the other type. I contacted customer service, expecting that they would acknowledge the confusion on their website and send me the correct product, and charge or refund the difference accordingly. But instead of checking the order themselves to see why the cups I ordered weren't working, they instead insisted that I open one of the bags and take a picture. They would later charge me for that bag being opened, because it "was not resalable condition." In other words, they tricked me out of my full refund for the product. But I get ahead of myself. They told me that I would have to ship the cups back for a refund. That's fine, it's standard operating procedure. But when I asked them to pay for return shipping, they refused, insisting that this was my responsibility. Because the customer is always wrong. It was very expensive to ship the items back, but I figured it would still be worth it since the refund I'd get for the cups and initial shipping fees would exceed that amount. Only they didn't refund the initial shipping fees, either (never once mentioning that as we haggled over return-shipping fees by email). And as mentioned, they charged me for opening the bag that they forced me to open. So at the end of the day, I spent twice as much on shipping alone than I got in my entire refund. Meanwhile they got back many unopened bags of cups that they now get to sell again to some other poor consumer. Congratulations, AcuDepot - you pulled off a very impressive con. Your actions were extraordinarily greedy and unethical (to anyone, let alone a return customer). I will be taking my business elsewhere in the future, and I hope this review prevents you from doing this to anyone else.

Got to town and realized I had left my cpap mask at home. Luckily…read more I called and the friendly staff confirmed they had it. I drove over and was able to sleep great!

Shola gave us the BEST customer service we've ever experienced! We found exactly what we needed…read morethanks to her

This company is the best!! They are fast and their manager was so kind and patient. Their…read morewheelchairs are the best. Thank you for your great customer service. Highly recommend this company.

Great service and lots of products. Staff very helpful and convenient location with plenty of…read moreparking

They don't answer their phone when you call you leave a message. We went down there in person and…read moreit said would be back in two hours. So tell me that's not a way to run a business you need to be open so thank you. I'll go somewhere else.

I needed an emergency wheel chair for a family member with a broken ankle and the lady here was…read moreAMAZING!! I explained the situation and she guided me to the perfect chair. Not only was it exactly what we needed, but she took the time to explain how the chair works, folds, and even told me one area to be careful of that's a bit of a design flaw in most chairs. I felt the prices were very reasonable considering I needed it yesterday and didn't have time to shop around. She was super pleasant, very nice, and I never felt rushed. She also gets credit for being open on a Saturday morning as it looks like the majority of medical supply stores are closed on the weekends. Not that I ever hope to go back, but if needed, this would be first go to.

Great medical supply store!…read more Pros: nice selection of medical supplies. I visited for medical grade compression socks to help with my varicose veins and left a happy consumer. This store had 4 options for me which the average store had only 1 or 2. The prices started at 49.99 and went up to 94.99 in comparison to 69.99 and 109.99 at other store. More importantly the story owner Sunny has 20 years of experience and was very helpful. This store also had a large selection of ortho related products. Cons: not any come to mind. Would recommend checking them out as. Fair pricing with great selection and friendly owners ~

My family had gone here since the business opened, changing from a chain pharmacy, and it's the…read morebest choice I ever made. My son is on quite a few medications and a couple are not common and yet they always have them for us or make sure they get them before he needs them. I recently was hospitalized and needed new medications on a Saturday just before they were closing and they made sure I had them!!! Yera has assembled a great staff and will go above and beyond to be sure all her customers are taken care of. Nice to not be a number at the chain pharmacies and be treated like a valued customer here

Yera, Ramses, Paolo and the rest of the fine New Vista staff are kind and helpful! They go out of…read moretheir way to help you! They are serious about getting you your medication fast and if needed, they call the doctors office till your medication is right. They know you by name, care about you and you are not just a number. It's hard not to develop a friendship with them. I just love this pharmacy!! When my mom was going through cancer, Yera made sure her meds were on time!! When you call, you can actually speak to someone and get help!! The pharmacy is in a busy strip mall with lots of parking. They also deliver.

Great experience, easy to find location. Large , bright store that is well laid out. I needed…read moresome compression socks but wasn't happy with Amazon. Naomi, understood what I needed and had it on hand. I also decided to get a second commode chair for upstairs. So much nicer than the one I presently have. The customer ahead of me was making an exchange and seemed happy with their service I am very happy with their products , service and price

I have received a full refund for the medical lift chair which was never delivered. The situation…read morewith them is resolved.

I bought a ankle brace for my daughter . She never used it . It's brand new , never worn. And still…read morehas the oaperwork inside, price sticker etc. The woman at the register just said no to returns , exchanges etc . I would think I could at least exchange it for something else but she said no. Be careful about what you buy from here

Staff was patient and helpful. Excellent experience! They helped me find the perfect lightweight…read morewheelchair for my mom.