[[HIGHLIGHT]]We had an exceptional experience working with Jose Ybarra while purchasing a conversion car for our daughter.[[ENDHIGHLIGHT]] After visiting several different dealerships and speaking with multiple salespeople, it became very clear that no one compared to Jose in terms of professionalism, knowledge, and genuine care. Other places left us feeling rushed or uncertain, but [[HIGHLIGHT]]Jose took the time to truly listen to our needs and understand what we were looking for.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]From start to finish, he made the entire process smooth, stress-free, and easy to understand.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was extremely helpful, patient, and thorough in answering all of our questions, and he never made us feel pressured.[[ENDHIGHLIGHT]] Buying a conversion vehicle can feel overwhelming, but [[HIGHLIGHT]]Jose guided us through every step with confidence and compassion, making sure we felt comfortable and well-informed throughout the process.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We are incredibly grateful for Jose's dedication, honesty, and outstanding customer service.[[ENDHIGHLIGHT]] Thanks to him, we felt confident that we were making the right decision for our daughter. We highly recommend Jose Ybarra to anyone looking for a trustworthy, professional, and truly supportive car-buying experience. read more

United Access - Medical Supplies Near Me - Stanton, California

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From quote to install to drive out, the whole experience was professional and service driven. [[HIGHLIGHT]]A shout out to Deanna and Ricardo.[[ENDHIGHLIGHT]] read more

My life wouldn't work. [[HIGHLIGHT]]I called and spoke to Deanna. She walked me thru trouble shooting the problem.[[ENDHIGHLIGHT]] It was a blown fuse. I want at a place where I could get it changed so after the holiday I went to their place. Deanna came out and changed the fuse for me. She is very pleasant and professional. read more

[[HIGHLIGHT]]I can't say enough good things about Jose Ybarra at United Access. He is truly a lifesaver for special needs families like mine.[[ENDHIGHLIGHT]] Not only does he assist you in finding the best wheelchair-accessible vehicle for your family, but he also knows every detail about how they operate and how to keep them running safely. [[HIGHLIGHT]]Every time I've come in for maintenance or repairs, Ricardo Garcia has always been friendly, patient, and understanding.[[ENDHIGHLIGHT]] He always has my vehicle done in a timely manner. [[HIGHLIGHT]]Jose consistently goes above and beyond to make sure we're taken care of.[[ENDHIGHLIGHT]] What really sets him apart is that he understands how essential these vehicles are to our daily lives. He knows we simply can't be without transportation for long, and the team always works quickly and efficiently to get us back on the road. [[HIGHLIGHT]]It's rare to find someone like Jose, who combines expertise in all areas of his job, compassion, and genuine dedication the way he does.[[ENDHIGHLIGHT]] I'm extremely grateful for the support he provides, and highly recommend him to anyone needing a wheelchair-accessible vehicle or service. read more

[[HIGHLIGHT]]I had a very unpleasant experience with this company.[[ENDHIGHLIGHT]] I spent $14,000 for hand controls, power transfer seat, push button ebrake and turn signal redirect to be installed in my sprinter, and a few weeks after picking it up, the driver side seat airbag deployed, caused by a short circuit in the wiring in the power transfer seat. They refused to admit fault, even after I took it to Mercedes dealer to have everything looked at and it was confirmed that the wiring was totally botched. Luckily I was not driving when the airbag deployed, it could have been so much worse. [[HIGHLIGHT]]After numerous phone calls, visits back and forth from Mercedes to their shop in Stanton, they maintained they were not at fault, and still do apparently.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They never apologized, treated my wife and I like we did not matter, and finally after contacting their parent company BraunAbility, they paid to have the airbag replaced and wiring to be replaced by Mercedes, but still never heard from them, no apology.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Terrible customer service.[[ENDHIGHLIGHT]] Terrible workmanship. Do not have them work on your vehicle. There's a lot more to this story but this is the meat of it. read more

United Access - Rats nest of wiring connections from the transfer seat, harnesses and wires melted - Medical Supplies Near Me - Stanton, California

[[HIGHLIGHT]]I want to give special recognition to Jose Ybarra at the United Access Stanton location for his incredible customer service.[[ENDHIGHLIGHT]] We were having issues with our van over Sunday and decided to call him because we still had his business card from a time he visited our home. [[HIGHLIGHT]]To our surprise, Jose picked up! Even though we didn't purchase the van from him, he was familiar with our model and walked me through the manual override step by step.[[ENDHIGHLIGHT]] Thanks to his guidance, we were able to troubleshoot and get the van working again. He also recommended servicing the system, and we're scheduling an appointment for next week at his location. [[HIGHLIGHT]]Jose is truly an asset to the company--thank you so much for your help![[ENDHIGHLIGHT]] read more

It would have been helpful to know parts were on back order forever. The process took way longer than anticipated. The end result was great. It is really making life easier for us with the lift for my husband's scooter. read more

I went in to check out the Smart Lifter scooter lift. Jose was nice and showed me the model they have and how it works. He also checked to see if there were any other lifts that were compatible with my vehicle but there weren't any. For the smart lifter, he gave me a quote of $5500 plus $500 off for a deal they were running at the time. However, I was able to find the same lift including installation elsewhere for $1100 less than United Access quoted me. Do your research and shop around before purchasing anything here. read more

Let me start by saying I have been in the customer service industry for over 20 yrs. This office has an amazing staff that listens to your needs and truly cares about their clients. Robert and Jose was so knowledgeable and respectful they have earned this review in spades! Robert taught me a lot about mobility vans (my first one). I held out on telling him I was really only shopping until late in our meeting. His demeanor never changed and he even gave advice for when I was ready on what type of financing I might expect. I told him how my Vietnamese family dynamic was one that everyone was very opinionated involving major purchases and he brought a vehicle to my house so they all could experience a demonstration -- keep in mind I made no promise of a sale to him. He really left an impression on me. MONTHS later, I went straight back to Ability Center to see what was in stock. Jose made the whole experience so easy for me, even driving the vehicle (from San Diego!) to my house and work so both my family and I could examine it. He was in communication with me during the whole process to ensure everything went without a hitch. My availability is very limited and I was able to finish everything through e-mail and one final visit. I waited almost 2 months to post this review just in case any problems came up after we got the minivan so I feel very confident with my purchase and decision to give Robert and Jose my 5-Star review. I am so confident that Ability Center gives this level of service every time. So whether this is your first mobility product or you are looking for another vendor make this location a priority to visit. They will do everything in their ability to give you peace of mind and value to your purchase. Kenny H. read more

United Access - Medical Supplies Near Me - Stanton, California

[[HIGHLIGHT]]United Access was very helpful and explained everything very clearly.[[ENDHIGHLIGHT]] The van was clean, well equipped, and easy to use and drive. read more

Having to admit you actually need an assisted driving device is already hard. Ability Center does not make this process any easier. I purchased hand controls months ago and now bought a new car. I wanted to have the controls added to my new car, but was thrown hurdles left and right by Jose. Instead of helping me to be excited about my car, I was given the feeling that they are doing me a favor by working on my car. There is no sense of urgency or follow through. Business must be so good that they would let a paying customer walk away. In the end, I took my business elsewhere and to a place where they make me feel my business is appreciated. read more

Very helpful when my Silverado conversation truck done by AT Conversation. It's hard to find a place that can work on these marvelous trucks. read more

Had a great experience with no issues. They were available for us in a short notice when others were booked. We used a nice 2018 van that was clean and worked well. The customer service was very friendly and professional and they gave me a good deal. I would definitely use them again... and they sell new and used van as well. read more

This use to be called ability center new name is United access and they are horrible!!! I had to take our lift AGAIN for service and was told it's the metal platform again and the company that makes it only has a 90 day warranty!! When I took it in we had honestly used it under 30 times but that didn't matter. I asked Oscar to call Harmar, the company that makes it, to see if they would cover at least part of the $1,800 and he said he'd call me back but after 2 weeks he hadn't called so I called him and he said he'd checked with Harmar and they said no!! Asked why he didn't let me know and that's crappy what could his company do and he said he'd talk to his boss and call me back, you got it he never did so after two weeks again I call him to be told they wouldn't do anything either (not sure if he thinks I'd forget or what) !! I explained to him that THEY recommended Harmar after meeting with their salesman in the office for over 2 hours and calling Harmar getting their recommendation for my exact car! We had a Bruno before that I loved but they recommended this piece of crap. I left a message for their manager to call me so we can discuss this but nothing so far! I will be looking for a new company and am warning everyone we know about both companies!!! read more

We just purchased our van from the Ability Center & WOW!! First of all, Victor made our whole experience so pleasant & found me exactly what I wanted. He was so professional & informative every step of the way. Thank you Victor Malaiba & The Ability Center, our whole family loves our new van & traveling has just become a whole lot easer now that my son can be transported comfortably. The Franco Family read more

United Access - My boys & I cruising in our new van, having a great time!!! - Medical Supplies Near Me - Stanton, California

They are listed dealers on the Roll a Ramp website. Both for sales and rentals. The first time I called I was transferred to 3 different people, one of them could tell me if they carried the product. I was told I would get a call back from the person who could help me. 3 days later no call so I called again. I was told I needed to talk to Jose but he was out of the store. I told the woman he hadn't called me back since my first call. I asked her if she could tell me if they carried the product.... They don't. read more

Dear Yesenia, Oscar, and the entire team of Ability Center, Orange County, Thank you for being able to service my vehicle on the same day I showed up and for providing expedited processes so I could be provided efficient and immediate service for my vehicle. Your kindness, positive energy and thorough explanation of services, is and was, greatly appreciated. I appreciate you working on my vehicle in a prompt and professional manner. I was so excited to be able to come home with my vehicle, knowing that the main problems with the ramp, had been addressed. Thank you for making my day. Warmly, CM read more

I would like to thank "Robert Gerace", the General Manager of the ABILITY CENTER, for "waving" the service charge on the repair on our Bruno wheelchair lift. We've been dealing with a "comedy of errors" with our Bruno Wheelchair Lift since our first maintenance service on July 2 of this year. Today was our fifth time in the shop, for an issue that was missed the first time. This lead us to a break down which left us stranded and my wife without a lift for her power wheelchair. Today, the ABILITY CENTER'S mechanic, it's Shop Coordinator "Lupe Rodriquez" & GM "Robert Gerace" treated us with respect, let us speak candidly about our frustration and did "right by us." We'll be back next January 2020 for our preventative maintenance. read more

I highly recommend going to the Ability Center for any hand-control installations. I had a great experience and I would definitely return in the future. I would particularly recommend working with Jose Ybaarra. He is awesome! From the initial scheduling through the actual installation, Jose was extremely easy-going and went above and beyond to make sure I was pleased with the installation of my handcontrols. Not only was he kind he was also very respectful and trustworthy. After looking around, he is the only one that did not try to upsale or require the purchase of a brand new set. Gabriel in the service department was also a pleasure to work with. Just like Jose, he was just as friendly and helpful. Perfect team = great experience! read more

Can't say enough about the service! Friendly and professional. Ordered parts and installed hand controls within 72 hours of calling for a quote. They installed my existing hand controls on a new vehicle--- another local installation center would not. Ordered additional parts needed to safely install in the new vehicle. Saved me about $1000! Squeezed me in at 2:30pm to accommodate my schedule. I would not go anywhere else! read more

I went there to have my lift taken off even though I had a bad experience at another location under the same name I would give it a try and to my surprise it was a good experience they came under the quote that they gave me which was great I was treated very nice from the receptionist Jessica to the Manager Jose Ybarra sorry I don't remember the other person that I dealt with but they were both great so I highly recommend it read more

They were fantastic! Finally after months of being sent all over the place from dealership trying to try fixing my van ( A conversion van) and putting out thousands of dollars Ability Center not only found the problem with my van in one visit and finally I got insurance through them so that from here on in anything I need done on the van that breaks down will be covered and I will not have the runaround that the dealerships gave me while Supposedly trying to find the problem. They were trying to find out what was wrong since January! at this time as you could see it's June 1. I am so happy with ability Center on Western in Stanton anytime you need your conversion van repaired or you need a Conversion van they rent Conversion vans they sell vans they fix conversion vans take it to Ability Center on Western in Stanton and they are fantastic. Since they have new people running this place this year they are great! I got so tired of dealerships charging me an arm and leg and at the end they will say it's because of the ramp or it has to be a conversion van problem always after getting all the $$$$ out of me they finally say I'll have to take my 2017 Chrysler Pacifica conversion van to a place that works on conversion vans!!! Finally I found this place (ability Center on Western Avenue in Stanton) who will check my van out before I go through any dealership and money and they will let me know if it's a conversion van problem or something that needs to be taken care of by a dealership or mechanic. Finally!!! Jose was fantastic helping me!!! I would Recommend Ability Center in Stanton on Western Avenue! They are great! I finally feel so good and relieved! Now I can enjoy my van and drive my son around anywhere we want to go without all that worry! Judi Blount read more

We had a great experience at this ability center. We want to especially Thank Jose YBARRA for his patient assistance in finding us OUR handicap van- We are in love with Our van and we thank you for your intelligent and quiet demeanor. You made this stres-sful situation much easier! and thankyou Jose for making the beautiful console a reality for me! all ofthe workers there including the office personnel are very patient and efficient! Thanks again! read more

one word: excellent two words: superb & Honest Three wordS. : Call for Jose read more

Monday (725/2011) I came here to fix my chair left which I bought at here five years ago. The mechanic told me that I need to replace two motors, but the manufacture company doesn't carry this type of the motors anymore. I have to fine it myself, and then he will replace for me. It takes one hour to diagnose the system and 4 hours labor to replace the motor, $90.00 per hour. The total labor charge would be $450.00. The mechanic did not even know the model and part serial number. There was no way for me to find the part myself. Next day I googled and found Mac's Left Gate in Long Beach. Guess what happened? They found the motor I need, also told me that I only need to replace ONE MOTOR. They only charged me one and half hour on labor ($80.00 per hour, it was $10.00 cheaper than this place, Ability Center). The motor was $160.00 plus one and half hour labor was $120.00 which included diagnose system. The total I paid was $280.00. It was much much cheaper than Ability Center. read more

I had been a longtime customer of the Ability Center. But when I went there for service about three years ago, the service manager treated me unethically by charging me for service I did not need and that I told him I did not want before they serviced my vehicle. I paid them anyway simply because I did not want to get caught up in disputing it since they at least fixed what I did need serviced and it was late in the day, so I just wanted to get out of there with my van. Because they had lost my trust in them, I did not return again after that 'til yesterday. But I had to return to Ability Center yesterday because there was no other dealer nearby that is certified to perform the service I needed. They now have a new service manager and they performed only the service I requested yesterday. I didn't mention my previous experience that caused me to stop patronizing them and I was prepared to pay them for the service they performed yesterday. I don't know why but they did not charge me a penny for the service they performed yesterday (and the technician did a good job). That redeemed Ability Center in my eyes. In the interest of full disclosure, I want to be clear that the technicians are quite good and always have been. Even when they treated me unfairly previously, I had no complaints about the quality of their service. My dissatisfaction was with their management, not with the technicians. I will begin patronizing Ability Center again and will recommend them as long as they continue to treat me ethically and fairly. They won me back as a customer. read more

My dad has been getting work done here for years. I gave him one of my cars a while back and had hand controls installed. The staff has always been professional and can't really speak negatively about the place. The only thing I don't like is that in my book their prices are a bit too high for my liking. read more

Thank you so much for being highly professional! I really appreciate the quality work and the solid products chosen for my vehicle. I've been using the left foot accelerator for a few months now and still think of you guys. Thanks again. read more

I want to thank Robert, Jose and the awesome people who work here. They went above and beyond to make sure everything was right for my car. The adjustment's that I need were done right then and there at the shop, I didn't have to wait or come back again. When I couldn't take my car to have a backup camera installed and Robert and Jose made sure it got done. I will always have my car hand control serviced here. Zoom Zoom my friends. read more

Professional, courteous and stand behind their word. I made a mistake and Robert G. still kept his promise even though it cost his location money. Thanks Robert, and Simone from Orange County and Mark E from Las Vegas. read more

My sister went to this center to help her with her van since the van she drives was customized for disability and this shop was very close to our residence, the guy who work their was rude to her, the dude was angry for some reason, we expected a professional guidance, but unfortunately I'm looking for someone else to take care of my business now. read more

I have had to get my Braun Sienna van serviced at this location for regular maintenance, because I bought the van from them. Since I needed a rental in the meantime, i asked them for quotes. Over a period of 2 months, I was quoted 3 different prices, up to twice the original amount stated. I left my vehicle with them as scheduled, but they did not work on it until several days later, causing me to incur additional rental charges. When I needed the air conditioning system fixed, they never did a full research of a leak until i involved Braun headquarter directly. Lastly what broke the camel's back was the atrocious support when i got rear ended. Since they are an official dealer, i went to see them to help evaluate the cost of the damage. They simply stated that they did not know, did not even try to see if any of the ramp activation system was damage even though I pointed to them that the ramp was not unfolding correctly. Without fail each time I dealt with them, it was obvious that they never return calls within a couple days. If you want to get updates on progress, be ready to contact them. This place cares about making a sale, not making returning customers.They no longer are the sole distributors of many different conversion systems. read more

Outstanding customer service! Thank you sooo much Simone for meeting our expectation in providing us a rental van & services that best suits our needs for transporting my 89 year old Grandma to family events. I been using Ability Center in Stanton for the past 2 years for my Grandma and Simone has always been helpful and most importantly has always take the time to listen to our needs and recommendations for transporting my Grandma the most comfortable way possible. Thank you for your services we'll most definitely be seeing us again. Gina To'afa from Huntington Beach Ca. read more

The Ability Center and its wonderful, caring staff are simply amazing, and have truly been a God-send for my family and I as we tackle the challenges of transporting a disabled parent. While all of the Ability Center team has been friendly and helpful, my primary contact has been with Simone Nauretz. She is outstanding!! Always eager to help with a cheerful smile, Simone is professional, reliable and genuinely cares about helping others. At times when our personal situation has been a bit complicated, Simone has gone "above and beyond" to assist and accommodate our needs, yet has never made us feel as though we were a bother. Simone is truly an asset to the Ability Center, and it is blessing to know her. We would highly recommend Ability Center to anyone seeking quality transportation options and fantastic customer service. read more

Ability Center -Stanton, CA Robert Gerace and his team are outstanding! Their expertise and service exceeded every expectation I had in an industry I knew nothing about. Robert's excellent leadership with his team provided a sense of comfort and trust with every step of the process. They are knowledgable about the different products offered and guided me to the best option based on my personal needs. Technicians are professional and expert in all phases of installation. None better! Everyone was so courteous, kind and helpful throughout the process. There is an upbeat atmosphere from the moment I entered the building. Robert, Stephen, Simone, Natalie, Victor and the shop technicians created a wonderful experience for this very happy customer. I now have the capability to venture out and about. Scale of 1 to 10...........100+++. Thank you Robert and team for everything! read more

This place is great! My grandmother has rented vans from here a few times for my grandfather who is in a motarized wheel chair they normally use an access van but they are never as avalible as they make it seem. The workers at ability center make it easy and they are so helpful. Each time we have been there we delt with Samone at the front desk she is polite and patient and knows the in n outs of the vehicles. She makes sure you are able to use the straps properly before you leave and she also makes sure we are ok and comfortable to hit the road for for this, we will keep comming back. Thanks Ability Center of Stanton!! read more

I rented a van from Simone at Stanton's Ability Center. It was my first time. She was patient and thorough. She helped me with every step. She also took the time to explain how the van worked in detail. It was a pleasure doing business with her; I'm looking forward to the next time. read more

Ugh. Can someone return calls???? Apparently only Lupe can help you and she doesn't return calls.

Ability Center took my truck in and found the problems right away and fixed them. They do good work! I thought Lupe never called me to let me know my truck was finished but apparently she called and emailed me. My bad. Sorry for causing any trouble read more

I just got my van service at Ability Center. I only had to deal with Jose with a few email and one phone call. They got my ramp working again in a few days. I think if I had time during the day and didn't leave my van overnight on a Sunday, Jose would had got my van working again within the schedule appointment. read more