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    Chenault Custom Tile

    5.0 (1 review)

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    10 years ago

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    I&E Tile Services

    I&E Tile Services

    3.0
    (2 reviews)

    I will be recommending I & E tile Services to all my friends! I wanted to find a great tiler…read morebecause I had a lot of tile work that needed to be done on our remodel and some of the tile had uneven edges and the kitchen tile had different shapes, so I needed someone who knew how to tile more than just basic tile. I asked an employee of the tile store if she knew of a great tile person and she immediately recommended Ivan. In fact, she told me that he was about to start a project on her house, so she really meant it. I called Ivan and he responded quickly. I immediately sensed that he knew what he was talking about and took great pride in his work which was important to me. Ivan and Sergei, who is also absolutely experienced and incredible, could not have done a better job! The tile was layed out perfectly, the grout lines are perfect and they cut the tiles so the pattern looks amazing throughout. Check out the photo I attached of the corner wall in my kitchen. The large fireplace really needed people with extensive expertise because it turned out that unbeknownst to me, those tiles also were not exactly even. Before this project, I hadn't realized that a lot of tiles aren't the same exact size even if you think they are, so you need someone who really knows how to handle that. Ivan and Sergei spent a lot of time with a laser light pointer to make sure everything lined up perfectly and the end result is fantastic! The fireplace with the little tiles was also challenging because the little tiles kept coming off the mesh backing they came on. Ivan figured out how to make them stick on their backing prior to applying them and the end result is perfect. They also did our bathroom for us including a glass shower nook and that too, came out perfect. In addition to all that, everyone at I & E is extremely professional, timely, great at communicating and friendly. They take great pride in their work and it shows. I'm very grateful for the amazing job they did. You won't be sorry if you hire them!

    Hired I&E as a subcontractor to tile a shower. After 1 year the shower pan leaked through the…read morefloor and into the basement through the light fixture. I called Ivan, and he said he only has a 1 year warranty. We removed the shower pan tile and found he did not do proper water proofing and it leaked through the corner of the shower. Now I cannot ahold of him. How can you trust this company when there is no store to find them at and they don't return your calls. I'm now stuck with a demolished, leaking shower. Stay away from this company!

    Granite and Marble Specialties

    Granite and Marble Specialties

    4.4
    (220 reviews)

    from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

    TASK: Remove existing backsplash and countertop and install a new backsplash and countertop…read more PROBLEM 1: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE COUNTERTOPS. Nothing was covered. All contents of the drawers were contaminated by demolition materials. In addition, during the demolition, the underlayment of the countertops was damaged. As stated in the contract, this was not to be addressed by Granite and Marble Specialists (GMS). Once the island countertop was removed, you could see that a heavy layer of glue remained on the underlay. The installers said that that was not their responsibility. They installed the countertop over the uneven underlayment of the residual glue. This meant that there were up to 1/2 inch gaps between the counter and the underlayment, stretching a span of 108.5 inches. Over time, this will lead to instability and breakage of the stone. The installers forged ahead and installed the new countertop independent of the gaps. The installers were adamant that they had installed the island countertop to level. RESULT: We had to remove the new countertop and have the surface sanded to level before having them reinstall the countertop. PROBLEM 2: NEITHER THE DEMOLITION CREW NOR THE INSTALLATION CREW WAS RESPONSIBLE FOR PREPPING THE BLACKSPLASH AFTER DEMOLITION. This meant that it was the homeowner's responsibility to install drywall and to make sure that the backsplash was level. The backsplash was 1.5 inches unlevel from one end of the backsplash to the other. Thus, in addition to the provision of drywall because the existing drywall was damaged during demolition, we had to shim the drywall to ensure the backsplash was level for the backsplash installation. RESULT: We had to go buy wood, cut it to the specific dimensions and install the new underlayment for the backsplash. IN SUM: GMS provided what the contract stated, an installed countertop and backsplash. It was not stated in the contract that it be level or that it be level to the degree that it was level prior to the new installation. The installers showed it to be level because the countertop was 108.5 inches long X 46 inches wide X 3cm deep. So, BEWARE. If this is the type of installation you are looking for, this is the organization for you.

    Chenault Custom Tile - contractors - Updated June 2026

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