BEWARE !!! Cherry towing picked up my vehicle, and caused significant damage. They refuse to pay for the damages, and no longer answer!

2 years ago they picked a corvette from my client in Oakbrook caused $10,000 of damage which thier calir paid for except for the 1000 deductible. they have refused to pay and now i will also contact the state on my client's behalf. Joe Snyder Snyder Insurance read more

ATTN: United Airline Employees! I ended my work day and realized that I did not have my keys on myself. I was distracted when got out of my car to begin the day and felt that I may have locked my keys in car. I did a quick walk around the car with no luck locating keys. I attempted to contact a locksmith company to have them come to employee parking lot to help but no exact address so it was hard to communicate my exact location and describe procedure to get into secured lot. (they wanted 150.00) I located Cherry's number inside the bus stop and called them figuring they knew how to get in. I informed them of situation of what was going on. They immediately said they could help and were there in about 45 minutes and they were a fraction of cost as they like to help out United employees! PJ arrived and was getting ready to do work, and of course he found the keys on top of the car, whoops! Thanks for coming out in the cold PJ and finding my keys. well worth the money! PS Hope not to see you again, but I know who to call in case of car trouble even if I am not on the secured United Employee lot! Sincerely, Highly Satisfied Customer! read more

Scam alert: I gave $40 in cash to the driver named Peter after they fixed my flat tire but the driver say he didn't received the cash from me. The driver is a liar and charged my credit card, they double charged me! read more

I encountered a flat on my way to dinner on Friday night. I, fortunately, got it home before it completely deflated. After a pretty 'non-assisty' roadside assistance call, I was not feeling very peopley, if you catch my drift. Anyway, when Cherry's called to arrange a tow - the moment I started speaking with her - she was an absolute delight. Finally, I was speaking to a human, that listened to me AND made me laugh. When PJ arrived with the truck, he was just lovely - and let me tell you - it was COLD. I will definitely rely on them again when I find myself in a less than fortunate situation. read more

Absolutely ridiculous DO NOT RECOMMEND, I called my insurance company for roadside assistance 3 hours ago so I can have the towing outside here ready by the time I leave work and I even put an extra 30 mins for them where I'd be waiting in the freezing 15F, surely when I left work I called to ask about ETA and they said oh sorry we just picked up another call so we're going to make that delivery first and then be with you in about 90 mins ‍ absolutely not, you're conducting some bad business how do you prioritize someone that just called over a reservation you've had 3hours prior, do not recommend, idk how these guys are still in business with all these bad reviews and shitty service they provide, I was actually surprised to find out I'm not the first to make this exact complain which's ridiculous considering you guys should've fixed your rep by now after all the negativity people have to say about this business read more

insurance company dispatched this company to tow vehicle 2 miles I was told 15 mins actually took a hr I called company direct and spoke with dispatch about eta was told I'll be next and hung up when tow driver arrived car was towed to shop unfortunately shop was not able to service vehicle when tow arrived called dispatch or manager spoke with Nuala who was very unprofessional not only did she have attitude but was extremely rude as we inquired about change of location (car still on flatbed) she huffed and puffed and blew the phone out after calling her out on her unprofessionalism she refused service 3.4miles away but after hearing she was wrong agreed to take vehicle to new location for extra money which was no problem until she was called oit on her BS as a consumer I don't pay for poor service driver told me one price paid and tipped and she then sent me text after 2 calls saying I owed money and to zelle her or she would charge insurance company more which again is sketchy overall service was rendered and paid for but u will never deal with them again read more

Needed help with my stranded SUV in a parking garage. Car wouldn't start so I called Cherry Towing. They did a great job and were there quick enough given it was after work hours. The car needed a jump versus a tow and Miguel had a jump pack on board and saved the day. The price was reasonable compared to other towing services I called. Plus they took my card over the phone, so easy to pay. Very professional towing company that I can easily recommend. read more

Cherry's Towing contracted through State Farm to tow my car from Bartlett to Schaumburg. Almost two hours have passed and Cherry's won't even answer the phone. Maybe their "24-hour towing service" actually means it takes them 24 hours to get to your car. What a joke. read more

My insurance assigned this company to tow my car. It was a non-emergency situation so I was okay waiting longer than originally estimated. After two hours of sitting in a car with no heat, I had to go back to work and leave my car which was parked in a safe location. I communicated this with towing company and gave them the location of my key. Later that afternoon I received an alert from my insurance that the job had been completed. This morning when I went past the street it had been parked on, however, it was still there. The company had poor communication throughout this process and then did not even tell me or my insurance that they had failed to actually tow my car. I don't know if they even showed up. read more

Assigned them through insurance for a simple battery jump. 0 communication, would not answer the phone. When they did answer their update would give a random time & then no response. Called to schedule an appointment for the next day first thing in the morning & truck shows up at 8 hours later.Awful service. DO NOT USE read more

I had some car issues on 290 and managed to coast off the road and onto a shoulder on Rte 83. Called a dealership who in turn subcontracted Cherry's to tow my car to their location. They got out to me in s half an hour - all in all it was pretty quick. It was a relatively short tow; I was a little surprised at the $125 charge, but I think the dealer may have added a little on. If I had issues in the area again, I would definitely call them again. Tow driver was pretty cool too. read more

Hands down the best towing company around! My car shut down during the morning rush hour on Kingery Rd, I was very panicked and was trying to call a towing company. All the sudden a tow truck pulls up in front of me and a man (Anthony) jumps out and asked if I needed assistance. Anthony immediately proceeded mount my car onto the platform and calmed me down. Anthony was done with his shift and driving back to work to get his car. However, he went out of his way and work hours to help me. He was such an awesome and helpful person! Not to mention it was -14 Fahrenheit degrees that morning! This guy needs an award for being such an outstanding human! read more

I schedule a pick up time and 2 hours later I still didn't see the towing car and no one call me for any update. I have to reschedule the pick up time and it sounds like they are very happy to reschedule. It makes me feel like they didn't even send any driver. read more

Nuala is my savior. She saw my cousin and I in distress and she came to the rescue. Very kind and very professional, there aren't enough positive words in the dictionary to describe her. I highly recommend this business. read more

Don't use this company. Their driver got angry with us and left me and my family on the side of the highway. Two small kids in the car too. Unhelpful to say the least when we asked where we should have him tow the car locally. You would expect as local tow truck driver to know where the repair places are. Not be a jerk about it then walk away. Smiled as he left us there. Real class act. read more

Called roadside assistance with State Farm. After waiting over an hour for another towing company and not hearing back, they sent Cherry's. They came in less than 20 minutes after making the call to them. The driver, Dustin, was knowledgeable and polite. They saved the day! read more

Called an within the hour helped me get a jump. 85 dollars not cheap but not bad for within an hour service. Laurie was nice to talk too, very sweet. Would call again if I have other issues. read more

State Farm sent Cherry's Towing to rescue me (and my little dog) from a blown out tire on a busy highway in the dark. This entire situation could have been really stressful, as I was also about 30 miles from home, but Eddie arrived within 20 minutes of the confirmation text I received from State Farm. 20!! I was expecting to wait at least an hour. Not only was he super fast, but when I told him I was going to uber home from the tire place I was being towed to, he offered to just drop me off at home on the way. I don't even have words for how much I appreciate Eddie and Cherry's Towing for everything tonight. I really hope Eddie's boss sees this! (I have probably only written one other review in my life, so that proves how much I wanted to make sure Eddie gets the praise he deserves!) read more

They made us wait 4hrs and kept leading on they would be there within the hour each time I called. Terrible service

These guys are just out to take advantage of people. I had them move some lifts and the 2nd time they charged me twice as much as the first time because they claimed moving 2 lifts was twice as much work even though they loaded both lifts on the same truck and it took them the same amount of time as the first time. The driver was there for less than 30 min and they charged me $250. When I called to discuss the charge they told me it didn't matter how long it took they charge a flat rate per lift. I would never do business with a company like this again. read more

Bensenville police called this place for me because I had an accident. When I went to pick up my belongings, two pair of sunglasses and all the change from my ash tray was missing. The owner kept insisting the lot has cameras, she couldn't comprehend John the driver took the items before he got back to the lot. read more

My son called for emergency towing. He gave the mile marker and the expressway in Downers Grove, IL where he was stalled.... The towing company said they couldn't find him and never showed up...Temperature was 7 degrees. read more

Cherry's Towing was dispatched by State Farm to tow my disabled car. Johnny was the tow truck driver. He made an awful experience less stressful by showing genuine care not just doing his job but going above and beyond to help me. Very personable, helpful, the nicest guy ever. I will not hesitate to use Cherry's Towing in the future. read more

Very rude driver Angel Cruz calls me and gets mad that he cannot find my location after my insurance had my exact location after I clicked on the link to send my current location through phone. He called me said he couldn't find me so I sent him the address I sent my family member to pick me up. He still couldn't find me. He calls me to confirm the address the insurance sent him was street number wrong but everything correct, 11700 and my address I sent him was 11600, street, city and zip code are exactly the same for both addresses. Turns out it was just the building next door but he still could not find me. His company calls me an a Dominique or Denise is the one on the other line, she is very rude too telling me it's not their fault we do not send the correct address. It's ridiculous how they are telling me they do not know how to use a gps. Like who does not have a mobile phone nowadays to use gps. And we waited for almost 3 hours for them to arrive to get mad at us for not knowing how to use a phone or not follow a voice on the phone to tell you where to turn? Unreal. read more

This place got good people my tire feel off on irving park and wood dale rd and the tow truck driver was making jokes and making the situation better and fun read more

So slow I know there busy but waiting since 4 yesterday it is now almost 11 am still not here

We had a blow out on 355N. It was Monday after a lot of snow. The tow truck driver was wonderful. He was very helpful in getting us into the truck. My husband has difficulty walking and he was very patient. The driver's name was "Batman", because his co-workers named him because he is so helpful. Thank you. read more