The senior assistant manager rob displayed amazing customer service an was the life of the…read moredepartment.definitely will get my tires from here going forward

I recommend Discount Tire (even though I had a mixed experience that wasn't their fault) and I…read morewould go back for any tire service that my car needs at this location. Pro: -Austin had great customer service and took care of me both times that I interact with him. -The tires that I purchased on the website and had shipped to the store arrived on time and got installed. -They come out to your car to scan the tires/rims and check it over. -They did a great job installing them without damaging my brand new rims and they have good prices that are competitive with Sams and Costco. -What won me over was that they were able to get my tires a week earlier than Costco at roughly the same price. -Both times that I came in as a walk-in Customer, they were able to get me taken care of the same day Con: -The line to do anything is long. Once you accept this, going there is a lot better. -There is a little bit of salesmanship happening but it is minimal and not pushy in my opinion so not a big deal -The tire pressure monitoring system (TPMS) sensor system on my car was damaged, and none of the repairs they attempted could get one of the wheels to read. This was not something they could fix, and I'll have to have the dealership work on it, which is annoying.

Walked in during lunch and was still greeted within 5 minutes and tires installed within 20 mins of…read moretime. Prices were also very reasonable and customer service is always top notch.

This place is great. Hav been there a number of times and they get me right in and get things done…read morequickly and affordably.

Very professional and friendly service. -Wanted new rims and…read morethey were willing to bring some of the available options outside to prop up next to the vehicle, because thats the best way to select "the one". -They even have caliper paint available. I mean at that point we can just go all out. -Payment plans or pay all at once. -located in a plaza with enough parking spaces. -appointments available as soon as the next day in most cases. Received the vehicle when agreed with no delays.

Stole/Misplaced a hubcap of mine. (They said I didn't have one on to begin with which is total BS!)…read moreyou think I wasn't looking at my wheel this morning before I left?? Whatever your businesses excuse may be you guys are very dishonest and stole from a potential customer and that's not okay! Maybe because I didn't spend any money today at this establishment stealing my hub cap was their form of compensation Brought the wheel in looking perfect and RNR Tire Express left me with the photo below . Thanks for ruining the lug nuts too. (They also refused to show me the before photos?? Wonder why??) maybe cause my hub cap was right there??

got a bolt in my tire, was able to make it there early and they took really good care of me. had…read moreto be out of there fast for daycare pick up and was ready in the nick of time. usually people are complaining but they did a really great job for me.

I recently scheduled an appointment online for four new tires at your location for 8:00 AM. Within…read more15 minutes, I received a call asking if I could drop off the car instead. I explained that I would need to arrive at 9:00 AM, as I required a ride. I arrived at 8:50 AM and was pleasantly greeted by Bryce, the store manager. However, the experience quickly went downhill. At 2:30 PM, I called to check on the status of my car and was informed that it was next in line to go into the bay. When I arrived at 4:15 PM, the car had been moved but was sitting on the side of the building. The receptionist mentioned someone was working on it--though at that time, there were no cars in the service bay. Approximately 10 minutes later, my car was pulled into the bay. It was the only vehicle in there for about 15 minutes, followed by two others. At 5:15 PM, a technician came over and showed me a photo of a bent lug nut, stating that the tire couldn't be reinstalled until the issue was resolved. By this point, I was extremely frustrated. At 6:45 PM, I was informed that my car was finally ready. I was shown the damaged lug nut and told, "I've never seen that before." Frankly, I wasn't interested in explanations at that point. From my perspective, the damage occurred because the technician likely attempted to force the lug nut without first hand-tightening it. What's more disappointing is that, despite the delay and inconvenience, I was simply told my total and wished a good day--no apology, no acknowledgment of the 10-hour wait for what should have been a routine tire replacement. I had driven past three other tire shops to come here--despite colleagues warning me against it--because I've had good service from your location in the past. This experience, however, was among the most unprofessional and poorly managed I've encountered. I hope you'll take this feedback seriously.

I will only take my vehicle here!! I just can't believe it took me all these years to know this…read moreplace is Great Bridge's gem. Exceptional service. They are always able to take your vehicle in and give you an estimate right away. If for some reason you have to take it back right after getting it back from them, they will make it right. Great Bridge Service Center is honest, reliable, and priced reasonably.

Based on Yelp reviews I tried GBSC for the first time on 5/18/26. I had an Oil & Filter Change,…read moretire rotation and State Auto Inspection. They were wonderful. All the staff was professional and personable. The work was done in 1 1/4 hours and they were busy. Maybe my first time but certainly not my last. Thank you

I purchased new tires and had an alignment in Jan 2026 by NTB. In mid-February 2026, someone drove…read moreinto my vacant car, in a parking lot, damaging my passenger side/front bumper and shattering the headlight assembly; causing my steering wheel to be turned (while my wheels were straight). The other driver's insurance company refused to do an internal check of my suspension, alignment, etc. and only fixed the bumper and headlight. After I got my car back from repairs, I took my vehicle back to NTB on Debaun Loop and they took care of me with no problem. Chris and his team were very friendly, got me in and out, communicated to me every step of the way, and eased all of my concerns. I truly recommend NTB on Debaun Loop for your automobile services.

I constantly get nails in my tires in the VA beach and Chesapeake area. This location has always…read morebeen fast to repair or patch and has given fair prices every time.

This was my first experience purchasing used tires. Unfortunately we got a nail in the shoulder of…read moreone of our good tires and it was not repairable. We called around and this location had the size we needed with some decent tread. We asked a lot of questions and Cee was patient and knowledgeable in answering all of them! She was so friendly and easy to work with! I was pleasantly surprised at the level of Customer Service at this location. I would absolutely come here again. Jason was the tech who replaced our tires. He was also friendly and informative. He definitely knew what he was doing. I'd recommend this location to any friends/family who may need tires. I'm still curious where used tires come from. I'm thankful these locations exist, especially with the economy the way it is right now. I especially appreciated their understanding, patience, information, respect and friendliness. I was so nervous going into this new experience and they really made it easy.

I didn't know that this place existed, and I'm so glad I found it on Google! I was greeted by a…read morewonderful young lady that looked at my tires and recommended my next course of action. The mechanic installed two used tires and rotated my tires for a good price. This place is close to both my house and my job so this is now my go-to place for used tires. Highly recommended!

I love this place i go here for every little thing, they are great priced very friendly very…read moreunderstanding very cheap priced super fast I gone here for multiple alignments tire changes oil changes transmission fluid changes never once had even a small problem

Service work was good and was explained to me in a way I could understand. Comfortable seating and…read morerelaxed environment to wait in.

I go to Sam's Club about once every other month or so and this location is pretty solid! The…read moreparking lot may be a bit small but the inside feels much more spacious than a Costco IMO. We go here mainly for snacks, fruits, and household needs for the kitchen and bathroom. We are typically in and out pretty quickly and it never feels too busy here when we go. The employees are friendly and the food court food is affordable. They recently implemented a scan and go system so you scan your items through the APP and pay as well and don't have to wait it line! Saves so much time! If you're looking for some good deals and a good selection of items from food to household things, this is the place!

Came here for water since I arrived tonight to Chesapeake. Guess what they had none of? Regular…read morebottled water. They had tiny bottles which were completely overpriced and high end water that was 4 times the price. Since I needed water, I bought a case of the overpriced ones cause there was a sale on the brand. I also got a case of coke which was also quite overpriced in my opinion. Since I am a loyal Costco shopper from Hawaii, I couldn't believe the prices here in VA were the same price or twice as much as Hawaii. I still looked around but couldn't find anything I needed so I got my drinks and left. When I had more time, I went to Costco and guess what? The prices were much cheaper than Sam's club and they had tons of stock of bottled water which I filled my cart with. If you have the time and membership at both, go to Costco for better deals and stock.

I took my car there to get a broken part removed, and the part was removed in 30 minutes. I was…read morecharged two labor misc. fees for $70 each and my final bill was over $200. I understand the shop is in business to make money, but when a shop adds extra charges to make a bill double of would in should cost. Then that shop will lose customers and get a review such as this one.

DO NOT GO TO THIS SHOP. They took advantage of my mother who went there alone to get work done…read more Charged her over 2X more than what other shops are charging and tried to get her to get more work done and again quoted over 2X what shops in the area charge. She was in a time crunch and her phone died and they completely took advantage. They should be ashamed of themselves