It's a busy place, but they're friendly, knowledgeable, and do quality work…read more The appointment function, on the main company's website, is a little confusing, but it's not this location's fault. I've always been able to rectify any issue, plus, if the time I set up conflicts with the local business, they are quick to call and adjust.

Always great service, honest and reliable! My husband and I both come here for the maintenance on…read moreour vehicles. I even used the Goodyear in Albany for my daughter in college at Ualbany and they were just as trustworthy!

They have absolutely ruined my car. I first took my car to…read moreget it looked at because I had just bought it from a private dealer and wanted to make sure everything was good. Midas gave me a whole list of things that needed to be fixed which was a total of $2k in repairs. I believed them even tho the car was showing no signs of having problems. I took my car in a second time to have the brakes changed since they said they needed to be replaced which was a cost of $540, when I got my car back I started noticing a weird sound coming from my tires. I then brought my car in again to get the thermostat and cam shaft sensors fixed since they said it needed fixing, I told them about the sound I had been hearing in my tires ever since they changed my brakes and they said they will take a look at it. I took the car in at 1130 and waited all day, it wasn't until 5pm when I went back and asked for an update and they then told me that they broke something in the car so the car had to stay overnight because it was going to take a while to get the piece they got stuck in there out. They gave me a loan car at no cost and was told I can pick my car up the next day. The next day I went and paid $909 for those repairs, they told me nothing was wrong with the brakes so I took my car home but I noticed the sound on the tires got way worse. When I turned on my car the next time after taking it home, my car was having trouble turning on. I took the car back to Midas to get it looked at because that sound in the tired was horrible and my car kept sputtering trying to turn on. They told me they took the car apart and nothing was wrong with the brakes again but that they found a new issue with the car that was going to be a $1k repair. The day after they checked the car, I am driving down the freeway and my car starts beeping and a light turned on in the dash so I immediately pulled over and noticed smoke coming out of the front of my car. We were ready to get the car towed when luckily a police officer pulled behind us and took a look at the car and noticed the tube that connects the coolant to the engine was not plugged in which caused all of my coolant to leak out. My car was not perfect when I took it to Midas but ever since they touched my car, my car has been worse off. I genuinely feel like they have been ripping me and my husband off, and rather than fixing things they told me was wrong, they have broken my car.

Terrible service. 13+ hours on what was promised to be 3-4 total. Watched the mechanics dance…read morearound the bay more than work on my vehicle

Fair price. Straight forward assessment of vehicle. Stuck with to the indicated appointment time as…read morediscussed without being over booked.

Locally owned and operated. Friendly and curteous employees. Very reasonable rates, especially when…read morecompared to other shops in the vicinity. This was my first experience with Denners, but it will not be my last.

Toooo Slow wait times are not very accurate they have no idea about appointment timesread more

Efficient and knowledgeable. Great customer service. Will return when I need new tires.read more

I found this place on yelp went to check it out and the owner was very nice , had an electric issue…read morethat kept frying my battery , owner told me to leave my car for a couple hours I came back and he fixed the wiring had the car running great in time for us to head back to philly the next day , awesome service if your ever in the area and need something done don't hesitate .

From the owner: Automotive Repair, Honest home town pricing and service, from oil changes, brakes, diagnostics and…read moremore!

UPDATE Why is "the…read moreowner" asking me to call him instead of writing here at Yelp? What is he afraid of? If I did call, I would record the call as I have every legal right to do in New York State. I do that all of the time with fraudulent companies. When Mavis fraudulently repaired my front brakes, I spoke with the Regional Manager by phone. He denied any culpability. Then, I filed a complaint with the DMV. They did nothing because I had asked that Mavis be closed down. Since the DMV could not close them down without numerous complaints, they dropped it. So, everyone who reads this and has been defrauded by Mavis, file a complaint with the DMV. If enough people file complaints, New York State will take action against Mavis' huge fraud. Let's band together to stand up for our rights and stop Mavis from hurting people. As I said, people's lives could be at risk. --------------------------------------------------------------------------------------------------------------- I had brought my car because I heard a small noise. So, when they got around to it, they pulled the front wheels and showed me my brakes. As I said, they were fine. About a year later, I was still hearing a noise. I finally found out what the noise was that I originally went to Mavis for. It turns out that it was the rear brakes. Mavis never even checked them. I have been riding on the original rear brakes since I bought my car. My car is a 2012 Toyota Yaris. When I told the new service center about the noise, they figured out over the phone what was wrong and then told me to drive very carefully because this could be dangerous. When they took the wheels off and opened the drums of my rear brakes, I asked to take pictures. They let me do so. Everything was rusted down to nothing. So, Mavis let me drive on these and instead repaired what did not need to be repaired. This is outrageous! I warn you DO NOT GO TO MAVIS DISCOUNT TIRE for your own safety. They are a very poor excuse for a repair shop. Going to Mavis can risk your safety or even your life. Check out my pictures of my rear brakes. Mavis never even looked at them. They were too busy trying to find an excuse to charge me lots of money for something that didn't need to be done.

My mother recently went here for a car inspection. She was told she had a broken strut and it…read moreneeded to be replaced for at least 500 dollars. A mechanic even had her look up at the car. My mother said she didn't believe the person, took it elsewhere, and the vehicle and inspection went just fine.

I called around to several tire shops looking for tires for my car. Mr. Tire was the only place…read morethat had them in stock, so I chose them because I needed the issue fixed quickly since one of my tires was leaking air. After checking in, it took an extremely long time for my tires to be done. At one point, I saw the mechanic bring the manager over to look at my car. When I went to check out, the manager showed me my valve stem bent and broken and claimed it was already like that, saying they didn't even know how it had been holding air. That didn't make sense because the valve core was hanging out, and it looked like it had clearly been hit or damaged. The put some universal valve stem in it and said it should work but hey told me if i get a new one he will give me a small discount to replace it lol The next morning, the tire was completely flat. I called and they told me to bring it back in. While I was there, the manager asked if my driver's door had trouble closing that morning. I told him no, and that their mechanic had no issue when taking my car. He then said there was a large dent and the door was tweaked. When I asked what happened, they tried blaming me and then refused to explain what actually happened. I ended up with about $4,000 in damage to my car. After leaving again, the tire leaked down once more. I took the car to Walmart, and within two minutes they told me my rim was cracked. I'm not saying Mr. Tire cracked the rim, but how do you install new tires twice and not catch a badly cracked rim? The second time they had told me the bead wasn't seated correctly and that it was fixed. This means the tire was not properly checked either time. A basic soap test would have immediately shown there was a leak. In the end, I paid $1,400 for four new tires, still had the same issue I came in with, and ended up with thousands of dollars in damage to my vehicle. This place is dishonest, careless, and clearly does not properly check the work they do. I paid more here for the convenience of having tires in stock, but I will never return to Mr. Tire. So they will mess up your car then try and blame you for it all

Horrible service cancelled appt day of with in 30 mins we arrived and said they overbooked. I would…read morenever use them or even attempt to.

Great selection but the lines are chaotic! Am I in cashier line? Am I doing scan and go? Am I in…read morethe food court? Sheesh. Bathrooms were clean when I went. They didn't have vanilla glucerna, though, so I settled for choccy flavored. People also are unable to see and/or read the arrows in the parking lot so we almost got hit by a truck that was going the wrong way!

Abysmal customer service. An associate will tell you one thing and the manager will contradict…read morethem and not support their own employee. When you have no competition, I guess a company feels emboldened to screw over their customers.

Took my car in to check if my alternator needed replacing because battery was not holding charge…read more Turns out alternator did need to be replaced Greg the mgr had to call many places to find one suitable for my 26 y.o. Toyota. He was kind enough to drive me home while he fixed it. And picked me up at 6 p.m. the same day, when job was complete. I'm so glad I found a great Auto place like this Monro in Watertown. NY.

They broke my sons car lug bolt lock which is hardened steel, probably with a pneumatic wrench in…read moreApril 2026. Now it's June 20. They say they have tried to remove the bolt and have given up. The car still has its snow tires on and Monro are washing their hands of fixing the problem they caused. No compensation nor interest in getting the wheel off.now have started to get paperwork going for a small claims court proceeding. Terrible, mechanics, and customer service. By the way, I always check and use a torque wrench on my son's wheels at 110 ft/ lbs. never overtightened, and as per manufacturer spec. 0/10 stars. Avoid this tires shop. Monro on Arsenal Street, Watertown.

There are not enough words that can even describe how thankful I am for Service Plus Automotive!…read moreThey are a very trustworthy buisness that you can depend on and rely on for all of your automotive needs, they treat you like family! They do anything in their power to make you happy and ensure that you will always be safe behind the wheel. Thank you Service Plus Automotive!

Beware... they will try to sell you things that you dont need / aren't necessary. GET A SECOND…read moreOPINION! I just saved 2 grand by going elsewhere.. Also it took them over 90 minutes to do a state inspection which is ridiculous..