My review was removed. The company lied to have it removed. I reposted it here. Horrible experience. Three reasons not to use their services if you live in downtown Chicago and moving to the east coast (specifically Philadelphia). 1. Hidden costs / fees I specifically asked about charges for certain size trucks and vehicles but was not told the truth. 2. Terrible customer service and communication I attempted to discuss a complaint regarding the hidden or deceitful fees and the customer service rep did not listen, was quite rude and immature, acted as if she hung up and then proceeded to huff / sigh on the phone and literally yelled "what's wrong with you people." The phone has been hung up in my face multiple times. Requested to speak to the manager but was on an extended hold. The manager actually informed me she heard the representative being rude to me and apologized on her behalf. But sadly as a manager if you hear an employee being unprofessional then you should have stepped in earlier. 3. Still did not receive my things Well it's almost two weeks and not only have I not received my things but I have not received an update on them. Every time I call after I'm placed on an extended hold I am then told that my paperwork was never updated which should have ovcurrrd by 24-48 hours after the move. Well it's now 7 days and nothing. They have received well over 1 grand and not a peep about my belongings. Additionally one of the day of the move I am pretty sure one of the movers was high based off his behavior and what I saw him smoking on the truck. I'm working to formally complain to the BBB. Oh and if you call to get an ETA about your things you get a recording which practically stated it may take 21 days for them to contact you or for them to deliver your things. For all the money we spend to move please get a more reputable company who is honest and cares about the customer. This review is to spare others my pain so you can make an informed decision. I don't even write many reviews but due to the amount of money spent and such poor communication and service (esp when moving is already stressful) it was worth helping others so they won't end up like me. The positive reviews are likely fake and posted by their bad contracted movers/drivers. Update - my things arrived a month late and destroyed. I paid double my initial contract. My things were held hostage for payment! read more

CCC Movers made my move from Chicago to Los Angeles so darn smooth! I would highly recommend this company. If it were possible to give them ten stars I would. I contacted Chicago Cross Country Movers and was scheduled for the very next day. The person I spoke with during the reservation was Shelly, and she was very attentive and detailed. The three man crew [Josh was the crew foreman :-)] worked nonstop on a very, very hot day. They were courteous, efficient, and completed the job under the estimated time quoted. The price was on par with all of the other companies if not cheaper in the end. All of my furniture and household goods survived the move with nothing being left behind or broken. The movers assembled my bed and removed a flat screen TV and large glass table top from wood crating. I will add here that they also moved my storage unit where all of my furniture, household goods, and clothing were and packaged ALL my goods. Based on their professionalism and my experience with them during the move, there's no doubt in my mind that I would have hire them again. If you ever need moving services in the future, definitely use Chicago Cross Country Movers. read more

I called these guys, after years of do it yourself and trying to save money. I found this to be well worth the investment! HASSLE FREE!! I LOVE it!! I'm tired of U-haul, IT always turns out to be more than the $19.99 u expected to pay. Plus the unreliable friends or people with last minute changes leaving you stuck with a truck and no movers! on one of my moves I actually had friends of mine ROLL my round cherry wood table top for about 20 yards on the cement sidewalk from the truck all the way into my new apt. Now at every meal I sit and look at the damage along the edges of what was a beautiful table. Wondering how I might fix and more over how did they think that was good idea. So for my 3rd move in 3 years - I wanted hassle free and that is exactly what I got when I decided to go with a moving co. no arguments , no you OWE ME.. no damages and better yet MY FAV, IT WASN'T VERY EXPENSIVE!! YAY ME! GOING FORWARD as far as me and my back are concerned Chicago Cross Movers is the only way to go!! THANKS!!!! read more

I was waiting for the perfect day to finally clean out my storage unit get rid of some things and move things back into my place. Today was the day. Great weather a little rainy but had the day off. unfortunately the movers were 2 hours late which set my whole schedule behind. The driver Mikey was very apologetic but I was still annoyed since I had to reschedule my dentist appointment cause of the delay. The move went pretty smooth I would say although they did drop my dresser and put a nice long scratch along side it. Fortunately though it was along the side that is covered by the wall so you can't see it. Overall we got the job done. They offered a discount which I accepted But I might shop around and do more research next time I want to move items. read more

This was my first time hiring movers and I would definitely hire Chicago Cross Country Movers again. From the beginning, CCC Movers were prompt to call me back (Thanks Natalie) and gave me the best price (compared to 3 other moving companies in Chicago). On the day of the move, I received a courtesy call to inform me they would be a few minutes late (which was great because I was running late). The movers actually showed up on time and were very professional and easy to deal with. Jack and Mark were super nice and respectful. I will be recommending this company to my friends and I will be sure to call them first for my next long distance move. Thanks to Chicago Cross Country Movers for making my move from UT to my new home in Chicago! read more

I decided to use Chicago Cross Country movers for my move from Texas up to Chicago after a friend recommended their services. I was more than impressed with the quality of service they provided and was highly satisfied with the time it took them and the professional care they gave my personal belongings. I would recommend this company to anyone, with fair prices and a speedy move there is nothing negative that I experienced when working with this company, they gave me a professional courtesy and were very honest about the time it would take to move my things. Truly an amazing moving company, the best moving company I have ever worked with and will not hesitate to use again wherever my next job takes me. read more

CCCM is one of a kind in the world of Long Distance Movers. Their prices are competitive and their service is top notch. They do not use any agents or sub carriers, and provide an A to Z service - all the way from packing to unpacking with complete assembly and positioning of furniture. Delightful. Long distance delivery schedule is guaranteed and the company is offering HIGH quality work During the move from UT to IL, I received daily emails convey relevant transit information and the company is flexible with special pick-up and delivery requests. This is by far the best moving experience available. Highly recommended Chicago Cross Country Movers for any long distance move. read more

I've lived in Chicago my whole life but i recently moved out of town. Wanted to try something new you know? so it's been about a week and were just now getting settled in here in Peoria,IL and i really need to thank Chicago Cross Country Movers. They did a wonderful job protecting my things throughout the entire moving process. You know how they say "you're not moving until somethings broken"? Well, I guess I never left because there wasn't a scratch on anything. they were fast, affordable, reliable, and overall delightful. wonderful job ladies and gentlemen. two thumbs up! i look forward to recommending your services for as long as you do business. Thank you! read more

My brother got a job that requires us to transfer and we had to move from IL to NY. The problem was to find the right movers for this job. After taking advice from an office colleague and reading some of the reviews, we decided to hire Cross Country Movers for this hectic moving job. Despite the commitment from their crew, we had doubts about the quality of service they would provide. But, their moving service relieved us when the entire job was smoothly done. Their moving service cost is efficient, time saving and truly professional. All our stuff arrived with no scratches or dents and the bill has no hidden charges. A big thanks for my family! read more

I love this company! Very smooth & efficient process, very easy to work with & really helped with all of my questions.The movers on the day were very polite, professional & made me feel relaxed straight away - I just knew they would look after my belongings & the storage which was offered free of charge really helped me out - all the packing, wrapping of all my furniture was included at no extra cost - even TV crates, picture boxes were all included! The delivery from storage was on time & the team at Cross Country movers did exactly what I wanted for my move. I am very happy & going forward I will not even consider any other company read more

We had an amazing experience with Cross Country. The guys that packed our stuff were so professional and efficient. There was a lot of sensitive art pieces that required a special packing and they arrived as good as new. Even though the movers were great our special thanks goes to Dylan. He was so helpful during the whole time. Since this is our first long distance move he made it stress free for us. The level of service we had is worth every penny and if we decide to move again Cross Country will definitely be our choice. Top rating for you guys! read more

To start things off right I have to give these guys big kudos.not only was their help very courteous professional and right to the point they gave me a great moving plan and allowed me to execute it with so many things going on. being a mother of two and single and making such a big move from here Chicago to Florida was not easy.but with their great help and professionalism and attention to all my needs it was nothing but a cinch. Thank you from the bottom of my heart I hope that you guys keep doing great work and that other companies follow suit. read more

I used these guys for our move to California. The one thing I was worried about was our furniture arriving in one piece due to our collections of highly valuable & fragile items. They ensured us they would take great care in packing and assisted with getting full coverage on the entire shipment. To be honest I've never seen a comparable moving service. They fully protected every one of our glass tops and put them all into wood crates! Everything arrived without damages and I really felt it would do them justice to write this review! read more

In the winter of 2010 I had to move from Boston To Chicago suddenly do to a wonderful new job opportunity and considering the fact it was the winter time I truly thought the moving process would be quite difficult and costly and I didn't know who to call but a friend suggested Chicago Cross Country Movers and not only did Chicago Cross Country Movers make the process easy they also took wonderful care of my furniture and other items for a great cost. Thank you Chicago Cross Country Movers for everything. read more

I want to thank Mina, the saleswoman that helped me form a perfect inventory list, for the best price ever, she was very friendly and polite with me, also ! As for the crew, the guys were sensational, they managed to pack my stuff in a jiffy, and took care of it properly, nothing was damaged in the moving process, which is just amazing, moving from Los Angeles to Chicago can be really frustrating, it's a pretty long way! Cross Country Movers is strictly professional, I can tell you that... Five stars! read more

Cross Country team completed a pick up yesterday - could not have been an easier process to date. The team is incredibly responsive and helps establish and fair / competitive quote. The moving team showed up exactly on time, they were not only nice and easy-going, but they were incredibly efficient. They go the extra mile to secure belongings. To this point, I can't imagine a better experience. This is my third long distance move and these guys have been the best thus far. Will update after delivery. read more

I used Chicago Cross Country movers to move my things down to Florida. I would recommend using them to anyone. They were polite and professional. Additionally, they were very understanding of time. The moving crew were very cautious with my belongings. At no point did I ever feel concerned for my things being damaged. Chicago Cross Country Movers is a great moving company. They are reliable and the prices are competitive, yet fair. I would definitely use them again! read more

I recently moved into a new home and let me tell you moving isn't easy when it's just you and a your kid it was hard to find a good company to help! But I found this company and they assisted me and they were absolutely amazing! they were so friendly and helpful and has great prices. I thought it would be so so hard with all the things I had to move and the distance from one place to the next but these guys made it work! I would highly recommend them ! read more

My grandma who lives in Texas had a large dresser and 2 refrigerators that needed to be moved. I had done a little research on moving companies and the gentleman Sammy sounded very professional and gave a great price to move it to chicago. When they arrived they were very careful with the items and even stored them in the basement for me since I live alone. I have to say I was a bit hesistan but I'm happy with my decision now. Thank you again! read more