This place isn't getting nearly enough credit.
As someone who plans on having Giordano's be his last meal (IYKYK), I've been trying to find places that are remotely close to the Chicago Deep Dish (call it "casserole" if you want, I don't care) pizza that I know and love. Gino's East is all well and good, but the Northwest Highway location was subpar and the location west of Six Flags is just far too inconvenient, when there's something just as good (if not better) much closer.
I live in the Medical District, but work in McKinney, and so I'll call in an order for carryout before I leave the office, always letting them know that I'm subject to Dallas North Tollway traffic, and while I am leaving as soon as I've hung up the phone, it might take longer than the 30-45 minute drive to get there.
Today, I placed an order and it took me about 50 minutes or so to get there to pick it up, and as soon as I walked in to pick up my order, I was greeted with some apologies, as the kitchen staff felt it'd been overcooked. They showed me my pie, and it looked perfectly fine! The crust wasn't blackened (and far from it!), but they wanted to make sure that I was completely satisfied, offering to make a replacement pizza at no cost.
I told them that it looked more than acceptable and declined their (very gracious) offer for a new one. Regardless, I received a discount for their perceived error (which I will maintain was non-existent), and I hope I made up for that in my tip. I feel like I've probably dealt with the same 3-4 people in all my dealings, but to my detriment and shame, I've never remembered their names, but they've all been nothing but amazing!
I know the Chicago vs New York pizza discussion is a never-ending debate (but yes, it's more than fine to eat pizza with a fork and knife), and I will say that within the past few months, this quickly became my fix for a deep dish pizza. The ingredients are high quality, and if I had one suggestion, it'd be to have chunkier sausage, but that's picking nits at this point. I've ordered a few replications of some of my favorite pizzas from other Chicago-style places (Pizzeria Uno's, Lou Malnati's, Giordano's, etc.) and they are spot-on! (For reference, I've ordered "extra cheese, sausage and pepperoni [my personal baseline]," "garlic, sausage, and tomatoes," "spinach, mushroom and extra cheese," and "pepperoni, extra cheese, and mushroom."
The staff truly cares about their customers' satisfaction and every visit I've had has been more than purely transactional. They welcome feedback and are very personable.
With Taste of Chicago in Addison having closed, I highly recommend anyone who is trying to get their "fix" and trying to find a replacement, check this place out. It's worth going south of the border (LBJ). If you're in Uptown or anywhere in Dallas-proper, why have you not been here yet?!?! read more