Came in today (8/25/2023) to pickup a mobile breakfast order but when I came in, the order didn't show up in their end despite showing on my app still. Hailey was working the drive thru and promptly asked to compensate me since they couldn't make the order anymore since it was past breakfast time. Her and the manager quickly solved the problem by offering a sandwich and fry. Professional customer service. read more

Upset that the worker decided to lie to us instead of saying they're backed up (busy) and if it's okay we take fries with salt on them or wait a bit for unsalted fries. The order on the app says it's ready but yet we waited quite a bit longer for the order. She comes up and says: "unfortunately we can't do no salt on fries, we haven't been able to since we opened" Mind me we got chik fil a at this same location about a week ago and the fries didn't have salt on them. Why blatantly lie? We would have been fine waiting for the fries with no salt because honestly all chik fil a locations put way too much salt on their fries and I have had my fair share of chik fil a fries. No alternative and no apology? Also, anyone who knows the restaurant / how food is cooked, knows that the fries are cooked then salted, even McD does this... LOL HOW DUMB DID SHE THINK WE ARE? Especially since I called her out on it saying I got fries with no salt when I was there last time. She said "let me go check, and then came back a minute later (probably a lie that she checked) and said the same thing line for line" we just walked out since we needed to be somewhere. Please be honest!!! I love chik fil a but this experience really was quite disappointing!!! read more

I'm not of a fast food person anymore due to the fact that the customer service is so bad now a day's. But the other day I was in the Chick-fil-A drive-through and this young man was so so happy and out going and seemed to be happy to be doing what he was doing. His customer service was amazing and made me want to go back again. Unfortunately I didn't get his name, but once in the pick up window I made sure to ask for a manager and needed to know his name. His name is Ethan!! I told his manager how we need more people like him working because Ethan was so kind and so happy made me day. Thank you Ethan keep up that smile. read more

Chick-fil-A is awesome and this location meets and exceeds the over the top service that this company has set as its standard. The whole staff is nice and friendly. The drive thru line is long but the staff handles their business so well that it always moves really fast. I really like how they will give you as much sauce as you want with out any issues. I got the regular Chick-fil-A chicken sandwich and the spicy one. I really like that spicy one.... They were hot and fresh and tasted great. Can't wait to come back. read more

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Ordered delivery online via chik fil a website. only thing that happened was i got charged instantly and waited another hour and a half before calling again(16 times before with no answer) and being told my food was delivered. driver must've kept tip and food and had zero intentions to update me on anything because I never received my $50 order. love chik fil a but damn what a bunch of clowns working at the imperial location incompetent workers need training or a good smack to the head. read more

Chick-fil-A - all that is shows for update for the past hour - Fast Food Near Me - Brea, California

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Food good but the service sucks so bad! Drive through nightmare... have go park with hazards on and 20 minutes later food comes out. But cheer up... get coupon for free dessert. Later chick fil A ! read more

Wow! Just Wow! Fresh flowers on the table. Amazing service. Wesley was an awesome team member. Checked on us several times to make sure everything was great. The peach shake was delicious. read more

We are always pleased with the delicious food and wonderful service at the Brea, Chick-Fil-A! Shout out to Christian Colby for making sure his staff is well trained and things are running smoothly. We also appreciate the attention to detail with the freshly planted flowers and plants. It looks so beautiful! read more

Mean people should be sent to Chick-fil-A for positivity training. I've never met one of their employees that wasn't eligible for sainthood and I don't blame them for being so happy after working around such a delicious sandwich and the best sweet tea in the game. This location is in the heart of Brea in a busy shopping center but I never fret over the long lines as they have their operations down to a science. You never have to wait long for your meal and it's always served to you piping hot. read more

What's not to love about Chick-fil-A? Their sandwiches are delicious, they're a healthy option to a greasy hamburger, their ordering process is fast and efficient, their food are a great value, AND they have the friendliest and most courteous employees ever! Today was the first time I've tried them, and now I am hooked! I love their choices of savory sauces too! read more

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This chick fil a just reopened after their remodel (no dine in but taking drive thru and carry out orders. This place is super busy especially during lunch hour. I don't think many people know it's reopened yet because it's less busy than usual. read more

Friies were TERRIBLE. Covered in salt and the box wasn't even filled to the lower edge of the box. Workers didn't say "my pleasure" worst location ever read more

Our family loves chick-fil-a, but not this location. Always misses item(s) and we have to make u turns to pick up missing food. The parking structure wastes our time navigating through busy/multiple traffic. I strongly would NOT recommend this location. Not sure if this is fixable? Horrible experience at this location. read more

Get your act together!! Insufficient amount of fries given and sandwich was SMALL!!! If I wanted a crappy chicken sandwich I'd go to McDonald's... YALL SUCK! *See attached photos for proof. read more

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One of the best spicy chicken sandwiches in the world! You can't go wrong with a spicy chicken sandwich at Chick-fil-a.... Don't forget to add the Chick-fil-a sauce to add on top... YUM! It's like magic! Drive through moves pretty quickly...Worth the wait! Sometimes the Chicken Sandwich alone is not enough for me. So I like to add a 4 piece nuggets with the BBQ sauce! Crisscut fries! Add a Lemonade! Perfection!!!! Thank you to all the Chick-fil-a teammates that are out there working during these unprecedented times!! I salute you! And it's my turn to say "my pleasure" to thank you all!!! read more

Chick-fil-A - Spicy Chicken Sandwich and 4 piece chicken nuggets - Fast Food Near Me - Brea, California

I ordered a 4-piece strip from here, but they gave me and my husband nuggets instead. I didn't think much of it because it was busy, and the guy who took our order was in training. However, when we got home and started to eat, we noticed something oddly chewy about the food. Upon closer inspection, we found weird specs in our chicken. Normally, we like Chick-fil-A, but seeing this inside our food makes me wonder what else has been in it that went unnoticed. read more

Chick-fil-A - Chicken Chick-fil-A Nuggets with weird discoloration in the middle. - Fast Food Near Me - Brea, California

The flavor of chick fil is always great and I love that they offer 8oz sauce bottles now. With that being said I'm super disappointed with my most recent order through doordash. My order didn't take long and arrived in a timely manner so it was strange that all the food was cold. Then my LARGE fries showed up and weren't filled to the top. The portion was mediocre I've attached a picture for reference. Portion your fries correctly please. I'm laying for a large and would like that size... read more

Chick-fil-A - "Large" fries like ok they don't even reach the top of the container... - Fast Food Near Me - Brea, California

Below average customer service and wait times. I got the impression that workers inside do not care. I will be going back to Savy ranch! read more

There was a worker sweeping the entire visit we were there. We ate there And his customer service was the most inviting and greeted every customer who entered. unfortunately their kids zone is closed and used to store bread racks . That was a huge bummer . read more

asked to order a empty salad container manger said no , offer to pay bc i usually do at the other locations manger was rude and laughed.

I went to Chick-fil-a this morning and ended up waiting over an hour for my order. I got there in time for breakfast, but by the time we got our order they no longer had breakfast menu options, so I had to substitute my order for their lunch menu options. I wasn't updated on my order until I got out of my car in the waiting area and went inside and asked for an update. Everyone in the back did not know what happened to my order. They gave me two cookies for the inconvenience. I also wasn't the only one in their waiting area that had waited for over an hour for their food that had somehow been "lost." I've never had a bad experience at Chick-fil-a until today, I don't think I'd recommend the breakfast to anyone who is in a rush after mine and others experience today. read more

Okay, I'm not one to get on Yelp to bash. I do my best to praise companies. And pretty much all chil fil a's are better than most of your fast food. This chil fil a is no different in the aforementioned regard; my wife and I eat here regularly. However, I've called in multiple times over us ordering grilled nuggets and getting home to have received regular nuggets, or asked for no blue cheese on her market salad and they put it on, or the fries are half full. It sucks to get subpar dining like that when maybe our expectations are too high. But other chick fil a's don't seem to leave us disappointed, we just live farther from them. Tonight, the spark was my fries half full, yet again. Apparently kindly mentioning it to them over and over has gotten the individual occurrence corrected, but it's not fixing the carelessness with which they're packing food. And that's why the angry review here is a picture of my fries tonight half full. They're always kind, but that doesn't correct the problem. I'm sick of calling in for their mistakes read more

Chick-fil-A - Half full fries, I haven't pulled any out, none fell into the bag. C'mon...help me out and give me the fries I paid for! - Fast Food Near Me - Brea, California

Great food but... we want the indoor play-place to reopen!! Its currently served as a storage spot now.

This is by far, my to go location for Chick-fil-A. I always end up coming here between 7:45 and 8:15am and of course, it's always packed. The one thing I like about hit drive thru is that it has two lanes that merge into one. Once you order, cars move in a nice orderly fashion. It's easily 30 seconds to a minute and a half per car. This location also has the best employees in my opinion. Chick-fil-A in general seems to hire the best candidates for the job, unlike other fast food joints. Come here, you won't be disappointed. Get all the sauces you want! read more

Worst Chik Fil A. I'm a fool for ordering from here. Whether it's drive thru or delivery, they will get your order wrong at least 50% of the time. They will leave out something you ordered. If you like having money stolen, order from here. read more

Could have been better. For whatever reason, I habitually get my heart broken here. Happened more than 3x now, but they have messed up my order. They constantly forget the nuts to the kale salad, a straw, the extra pickles, etc. read more

Worst customer service ever, I went in to get an order for door dash first I got ignore then once I got to counter I got a person with a horrible attitude and told me go stand in line. Is damn clear that is says I'm the instructions (do not stand in line) I went to the line now get back to the counter the order is not even process. Talked a manager and also got ignore. Sonia that the standard of customer service on this place? Now I also had to wait another 20 minutes to get my order ready it was 3 sandwiches and a fries. Mean while my customer is asking why is it taking so long. What should I have told him that the restaurant are taking their sweet time? read more

Chick-fil-A - Fast Food Near Me - Brea, California

We took a break from Chick-fil-A for a long time due to our last delivery and experience which a NOT a good one at all. I received a free delivery offer for today only and I decided to give Chick-fil-A another shot. I am upgrading my review and rating because of the excellent service we received this evening. Not only was our delivery guy friendly and on time, nothing was missing. Everything I ordered was there. Even special requests were made how we wanted them. Thank you, Chick-fil-A! read more

Just went to chick-fil-a right now and Nanette had mess up my order and when i told him my name he had put a girls name I didn't like that at all he had attitude the whole time he was taking my order I don't think he is a morning person he needs to smile more but honestly didn't like the service like I don't know Nanette you was werid for that read more

I needed a place to sit to occupy my time for about 2 hours, so I chose CFA since it was close and I find they are overall a clean fast food restaurant. I ordered my items and got them in a timely fashion. I like this CFA because it's so open and has plenty of seating. The staff constantly makes their rounds asking if you need any extra sauce or refill. It's not something you normally get in a fast food environment. It's definitely something more places should implement in to their SOP's. Oh yeah. My Icedream cone was a delicious snack! Pretty much as good as chain fast food gets. 4.5 stars rounded up. read more

Chick-fil-A - Large Icedream Cone - Fast Food Near Me - Brea, California

First time trying Chick Fil A ever. The place is clean, staff are friendly enough and the food tasted good, but why is this place so expensive??? Do they use organic chicken..? For almost $8 I got three fat finger sized chicken strips and 6 bites of grilled nuggets... Not even a appetizer for me. T_T The grilled nuggets flavor was actually pretty good. Fried strips flavor was whatever, not really crispy. Oh...I think I have to eat at least 24nuggets to feel full...(why do I eat so much..?!) read more

Chick-fil-A - Man's hand is too big or chicken strips are tiny??? - Fast Food Near Me - Brea, California

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Grilled Chicken Sandwich Live it, you need to wait 10 min in the early morning for the sandwich is for lunch time read more

Don't go during lunch time. Had to wait an hour and would've waited longer if I didnt check if they skipped my order.

Got my family's order wrong when we said twice we wanted the meals. Charged me 24 then 12 dollars. Instead acknowledging she was wrong manger was not helpful at or taking accountability. Then said we were holding up the line when it was her fault. Won't be back to this location terrible man. Food was half way warm. read more

I just don't understand how ordering a Hash Brown Scramble Burrito w/ Nuggets gets turned into the bowl version with the same ingredients. We were in a rush, trusted them 100% with the order, and yet the receipt says bowl. So, that's what we got! How bland and boring can you get with this breakfast item. They didn't even give any salsa with it. So, now it's my word against the what the receipt states. Thanks for ruining my breakfast. Which I never ate. Incompetence at its best! read more

I love this Chick-fil-A but I'm very disappointed it's been well over 2-3 years now and it's the only Chick-fil-A without the play area being opened....being turned into an office/storage space...staff are amazing and I know it's not their fault. However, management could do better about getting it opened.... read more

Alexander P. Is a delight. He took our order and was very personable and funny. Food was also good lol

Two years ago I loved this place , especially salads, but things changed sadly. The salads are not the same ie toppings they gave you before, to me I waited soooo long to come back and now that I've tried them several times- I just don't like them anymore. Long lines at drive thru don't help the problem, and that's pretty much all the time. Sorry heading over to the competition- farmer boys salads are better and no long line. Bye bye! read more

Online ordered a kids ice cream with chocolate syrup. Waited ten minutes oitside with employees trying their best not to interact with any guests waiting. And received a half melted ice cream that must have been sitting on their counter for the five minutes the app said my order was ready. Really? You guys couldn't remake a half melted cup?! On top of that the ice cream had a terrible flavor, not at all creamy it tasted like they had just cleaned the machine and left all the sanitizer inside. read more

Chick-fil-A - Fast Food Near Me - Brea, California

Can't go wrong with Chick fil a. I normally love the lemonade but today I opted for the cookies and cream milk shake and regular fries. The place was packed and many of us were waiting for our meal. Normally they are more efficient but today they were a little slow but I'd come back because it might have been an off day. Though you may want to train your staff about how to use the chick app. I was fumbling with it and asked a question and my order taker had no idea. read more