Chik Fil A rocks! So yummy. Chicken: crispy and perfectly spiced Mac 'n cheese: made with real cheese, melty and gooey Waffle fries: crispy and succulent Try the peppermint chip shake in December for the holidays! Great service. Kelton is the best! A true representative of Chik Fil A! read more

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Service here is hit or miss, today was a miss! It's always busy even in the mornings and some of the workers are just not friendly. Came at 10:17am to try and get a couple of chicken sandwiches. The girl helping me said it was only breakfast but then asked her manager and he said they were serving lunch. I had two free sandwiches from the app, she didn't redeem anything and charged me full price. Her manager came and refunded me the money, she wasn't apologetic or seemed to care. Very bad customer service here! read more

We have been to this particular location about three times with our last trip during the first week of October. We wanted to try out luck on snagging the Chick-fil-A Chick-n-Minis since we missed out on them last time due to them being sold out. We were lucky they still had them when we stopped by and I got a Greek Yogurt Parfait as well. We were able to enjoy our meal at one of the tables outside. The sandwiches were pretty good because you can never go wrong with the chicken from there and I liked how soft the biscuits were as well as the honey butter spread on the sandwiches. The parfait wasn't too sweet with the Oreo cookie crumbs and was a nice end to my meal. read more

Chick-fil-A - Greek Yogurt Parfait and Chick-fil-A Chick-n-Minis - Fast Food Near Me - Burbank, California

The bad is that they are homaphobic and not a business l likely will patronize ever again. The food and service and ambiance were ok. Nothing special. read more

I've been a loyal customer to this chick fil a location ever since they opened, but I'm not coming back for a while after this experience. Just got the flattest sandwich I've ever gotten and like 70% of the chicken doesn't even have breading on it. I tried to make a complaint in the app and it won't complete my complaint. It says that I have to go to the store to remedy the situation. I've only ever complained one other time on the app a few months ago and it immediately gave me a free item to fix the problem. Not sure why I have to go back to the shop with the worst parking lot in the history of the world to fix the issue this time...no thanks. The service and food have been slipping at this location for months and now I'm just over it. Disappointing. read more

Chick-fil-A - Flattest sandwich I've ever seen - Fast Food Near Me - Burbank, California

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I've never had a bad experience with Chick-fil-a until now. I did a take out order and first , they forgot my chicken strips and sauces. Reported it and got a reward for it. Fine, ok. Second, when I get home and take a bite of my sandwich I taste something nasty and immediately open the sandwich. The bottom bread is burnt. So disappointing. read more

Chick-fil-A - Chick-fil-A Deluxe Sandwich - Fast Food Near Me - Burbank, California

Chick Fil-A is amazing. This location is always busy no matter what time you drop in. Luckily, the staff here are nice and friendly. My go to is the Spicy Chicken Deluxe meal. For the first timer, make sure you get your Chick-Fil-A sauce. The sauce is a must. Would recommend getting your cravings for this place accordingly cause they aren't opened on Sundays. read more

I don't normally give bad reviews but this chic filet has to be the worst I've ever been to. The girl behind the counter giving people their carry out orders couldn't provide me with few napkins. Mind you I had paid for my food but made a stop at the bathroom and paper towels were out. Poor service and not an ounce of concern to Gina at least one napkin to dry my hands until the bathroom paper towels were replenished read more

This Chik Fil A location is super efficient. They are always slammed when I go in and yet they still get everyone in and out quickly and efficiently. The location is located in Burbank and it can be confusing to get in/out of the location. Inside there is a fairly large area for seating (which is closed right now) and I fairly large patio area (which I assume is for outdoor seating, but is also closed right now. The food is good, and exactly what you would expect from Chik Fil A. During COVID they are open for carry out, to go, and curbside pick up. The staff is wearing masks and their are latex dividers at the registers. The one constructive criticism I would have is that there are three registers, but I've only ever seen two of them open. Even when there is a SUPER long line. They're still efficient, so I can't exactly complain, but why did they build three if they're only ever going to use one? Why four stars and not five? No drive through and the parking lot is TERRIBLE. read more

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Passed by to get my birthday treat with ice coffee and ended up ordering a Cobb salad with nuggets. :D My husband loves chick-fil-a, I'm indifferent about it, but today it hit different. My iced coffee and chocolate brownie really did the trick. The Cobb salad is my usual go to. It's large enough to fill you up. First time trying the ice coffee: husband swears it's the best, I concur. xD I got the plain flavor because I don't like sweet coffee but bet the vanilla flavor is bomb.com I was waiting in line to order but figured it'd be faster through the app, which it was! Don't forget to download the app and pencil in your birthday. :) Parking lot gets pretty packed but there's ample street parking, just make sure to read the signs!! read more

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Great food. Took the kids out they wanted chicken. Good service will come back again. In and out service read more

This Chick-Fil-A locations is one of many that I frequent in the greater Los Angeles area. I've stopped by this particular location when visiting friends in the area. This location is a rarity in that it does not have a drive thru. However, they do have a sizable parking lot, in which I never had issues finding a spot. They also have a large indoor dining area, which is always kept clean. At times, this place can get very busy. But the staff here gets the line going very fast, and they process orders efficiently. The surrounding area is safe. I've haven't encountered any shady characters around. As far as the food, I do have to add some criticism. They removed the egg, chicken, and bagel sandwich from their breakfast menu. Their egg-white breakfast sandwich is way too small. Their yogurt, which is supposedly a "healthy alternative" to fries, is way too sugared. Their coffee is way too weak, having less than half of the caffeine of a regular cup of black coffee. As for the rest of their menu, it is still great. I just hope they don't go the way of other fast-food chains. This place is a decent stop for lunch in the Burbank area. And it is conveniently located near the Ventura (134) freeway. read more

Foods good.. service is horrible!! My order was placed ahead of time. I arrived at the location, and my mobile order shows it's complete and the screen at chic-fil-A shows complete. But my food was not ready. Missed my whole lunch and won't be back. Thanks chic-fil-A read more

I rarely come to the Burbank Chick-fil-A because of the parking situation. They do not have a drive-through so you are forced to either go into the establishment or park at one of the 20-30 slots (i think that's how many I counted) that is allocated for mobile orders. Since the parking spaces for mobile orders are usually always filled you are forced to then park somewhere in the back lot if there is a spot otherwise you may have to circle around for a while. Besides the parking situation what makes up for it is the quickness in getting your food. No more than 10 mins if I go inside. I usually opt for going inside just in case there is an issue with order I can address it right then and there instead of flagging someone down. I stan Chick fil a so I rarely have anything bad to say about the food. read more

Chick-fil-A - Inside - Fast Food Near Me - Burbank, California

Nick was awesome tonight! Thanks so much for the wonderful service and amazing food! This location was one of the coolest locations I've seen. read more

Friendly CSR Sam greeted me with a smile, I could see the smile on her eyes. I ordered the Spicy Deluxe Chicken, asked for an Arnold Palmer and Sam asked the ratio of tea to lemonade and ice. In all my years of ordering Arnold Palmer's, I had never been asked ratios. That simple ask made me happy. The place was bustling from lunch time traffic but the mobile order/pick-up station was fast and efficient. The entire restaurant was clean and felt brand new. My sandwich was hit with the perfect amount of spice has the cold lettuce and tomato took away the heat. I feel my waffle fries could've been more full. But, overall a wonderful and quick experience. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Burbank, California

So glad they have this location in Burbank! There is a free parking lot, free WiFi, and tons of seating! Well kept and friendly service as usual! Love their chicken sandwiches! read more

If you want a cold sandwich and about 10 total waffle fries (large) this is the place for you. The only thing ok on the order was the soda. Even better was trying to speak to someone & having to leave a message. They are expensive as it is so the least they could do is give you what you pay for. **update** for anyone wondering....no. Chick-fil-A doesn't call you back or even pick up the phone if there is an issue. Order at your own risk. read more

Chick-fil-A - Large waffle fries. Golly thanks. - Fast Food Near Me - Burbank, California

It's a Chick-Fil-A so you probably already know what you're gonna get (tasty chicken), but! I had to drop in to leave the.. TIP: Heads up, there's No Drive-Thru at this location! And parking is almost always very difficult to find. I recommend a mobile order to get in and get out as quickly as possible, especially if you've got someone else in the car who can run in. The app is a great tool as well and this location gives out rewards often. If you do wanna stay, there's plenty of both inside and patio seating with a nice view of the Verdugo Mountains. read more

Chick fil a corporate: You need to send corporate trainers to this location asap for consistent on site quality management, or ensure the operator you selected is personally present regularly to oversee. There are consistent operational challenges at this location which are doing potentially irreparable brand damage early on in a market you are not well established in yet. Seriously. read more

This is one of the newest Chick-Fil-A locations that opened up just a few months ago. It is very busy location but the lines tend to move fast. By the time I finished paying for my food, my order was already ready for pickup on the other end. That's fast service! One thing I don't like about this location is there is no drive thru which very rare for a Chick-fil-A location. You have to go inside to place an order which creates a parking nightmare since parking spaces are very limited. read more

Chick-fil-A - Fast Food Near Me - Burbank, California

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On Dec 8th 2023 at 6:55AM, I received my usual order, a parfait with Cookie Crumbs and a burrito. The parfait came with less cookie crumbs than usual. There was only a small sprinkle of cookie crumbs on the parfait. I asked the representative Andrew and he tried to charge me more. He was rude and unprofessional and refused to help. The service in this place has to be one of the worst Chic Fil A's I've been to. Updated with previous orders. I definitely do not recommend this Chick Fil A. Go to another one. read more

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I have the advantage of hindsight, eating here literally the week this location opened in 2019. It was my first Chick-fil-A experience, and I was pleased with the results: the chicken sandwich was tasty, the waffle fries, solid, the team, friendly and optimistic about the future............ Holy smokes, a lot has changed since my initial experience! Over the past five years, the quality has steadily degraded to what will be my final experience yesterday when I ordered the chicken strips, only to find them pinkish in the middle, the fries bland and no better than the fries from the Del Taco on Hollywood Way near the airport, which is to say, dog$hit. Here's the brutal truth: Popeye's has a better chicken sandwich, and just tastier chicken in general, so just skip Chick-fil-A and go to Popeye's. Hell, KFC has better chicken, and it might not even be chicken you're eating at KFC, but deep-fried squirrel, and it's still better than Chick-fil-A. Jack in the Box has better fries, so go there if you want fries. Obviously McDonalds has better fries, too. The lines are crazy long at the Raising Cane's that just opened, which explains why Chick is so dead on a Friday night when it used to be popping--I'm going to go check out Cane's, and most likely it's going to be better, basically nullifying any chance of Chick ever regaining lost ground in the chicken business in Burbank. What a shame this keeps happening: restaurants from the east coast come over here, they start off great, and as soon as they get their foot in the door, the A-team books it, and the F-team comes in and turns the place into Kitchen Nightmares--I'm looking at you Jersey Mikes on Hollywood Way with mediocre food and attitude, and Five Guys on Magnolia that gave me explosive diarrhea. I'm giving you a two star and not one star because my toddler enjoyed his meal--he eats Cheerios off the floor, too, so don't even get uppity with me and think a two is something to be proud of. read more

I have to say that this location missed the mark. I am a HUGE fan of the brand and usually love the food but this experience was 2 thumbs down This was my first experience at this location. First this place is REALLY hard to access and park. The building is beautiful and clean on the inside. I sat outside as inside seating is not available due to the pandemic. Outside smelled like i was sitting next to the dumpster! Strong and very unpleasant. Staff were working hard but most were not pleasant and friendly like all the other locations. The chicken sandwich suffered from anemia. The breast was Very thin in the center and did not fill the bun. Kind of like a pressed and flattened patty. There was a corner missing like someone had taken a portion off after frying. It was tasty but not up to the usual standards. Overall a C- or D+ effort. read more

Chick-fil-A - Sandwich size - Fast Food Near Me - Burbank, California

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I enjoy eating here with kids. Large dining area, no waiting line. Reasonable prices. read more

Chick-fil-A - Inside - Fast Food Near Me - Burbank, California

Chik fil a is always been my favorite for fast food I've tried mostly everything on the menu and I can vouch for it being good, I've never had their breakfast need to try it soon Favorite sauce is Polynesian and sweet siraracha the new honey jalapeño pimento sandwich is amazing a must try with a nice cold lemonade or Arnold palmer on the side read more

Having had food from here previously, on every occasion until now it was picked up or delivered. So, I thought it was my turn to repay the favor. This is the place that started all the copy cat chicken sammies. It's very good. And they only do waffle fries. They're okay. For me what stands out and is above all, are the nuggets. Not tenders. They come in 3 available sizes with a multitude of sauces for dipping. They're moist and juicy and not too overly breaded. This place is an impressively well run machine. Which it has to be due to the sheer volume of customers. Kudos to the staff. Which brings us to the parking situation. Tiny lot, full spaces and no stop to cars coming in. A nightmare scenario. My advice is to park a block or so away. Just don't take my space. read more

After driving home, Hayley at the register got the order wrong. The Manager on duty ,Sam, gave a refund but did not extend to offer more besides drinks. Customer service is terrible. Lost customers. read more

Not only did I have to look for parking for 7 minutes but after waiting for parking, ordering and waiting to receive my food. After all that, I got the wrong food. Now I'm sitting in my car and annoyed at the fact I have to resort to peeling off the yellow cheese off the chicken and eat something I didn't want bc I'm out of time to go back to reorder. They repeat what you are ordering at the register, then they repeat what you are picking up at the pick up side but not look inside the box to assure it is matching what they are reading on the receipt. Management, what's the point of repeating what's written on the receipt if that doesn't eliminate the wrong item being given out? Agitating, people are hungry when they get to your place, be sensitively that. read more

Chick-fil-A - Not spicy deluxe - Fast Food Near Me - Burbank, California

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I don't really like fast food as it gives me a tummy ache. The closest to fast food for me would be In N Out burger. So one day, we decided we would try this new joint. Every time lovey and I will pass by chick fil a , it was packed. We decided to go for one Friday night and I ordered the classic chicken combo and lovey got the tortilla soup and chicken nuggets. The Sandro was pretty good and big chicken piece. Pretty simple with pickles inside and you put your own sauce. Tortilla soup was good and chicken nuggets was good too. I guess I can have this as well for my second choice of fast food. I will be back soon. Trust!! read more

Chick-fil-A - Packed inside - Fast Food Near Me - Burbank, California

It was so good and the workers were not mean And the food was good a lot of parking.vary clean and read more

Unprofessional,Racist staff the woman at the front was very rude and it appeared that they were purposely calling orders before mine ,laughing whispering about it . I finally got The courage to say "hey is my order ready yet ?" and one man kindly went to the back to retrieve it The order was wrong and I had to wait longer :( read more

Chick-fil-A - Fast Food Near Me - Burbank, California

Yay! Here for the seasonal tortilla soup and the chicken of course. Tortilla soup is really great! So glad it's back.

I love thé chicken here I wouldn't say the best but it's perfect for hanging out with friends or you can't think of anywhere to eat it's really tasty.The service is great but that's something you expect in chick fil a so it's not that big of a deal.and the place has a calm modern vibe to it. read more

50% of the time I ask for a lettuce wrapped sandwich, I actually get one. I should've learned my lesson the last 2 times to check my food before I leave but attention to detail written on orders isn't this locations forte...and even read back to me when it was brought to my car. I used 800 points to get the dang sandwich too. Smh Food was still good overall. I mean, it's Chick-fil-A. read more

Chick-fil-A - Fast Food Near Me - Burbank, California

Fast service Bonkers parking lot Kind employees Thanks for wishing me a happy birthday read more

Came here on 6/12/2024 early afternoon and was met with an unexpected presence right upon entering. I'm guessing plumbing issues because the stench of feces dominated the entire restaurant. This might explain why it appeared rather empty than the usual long lines and packed dining crowd. Completely killed my appetite so I simply ordered a drink instead. I sat towards the back and hoping the smell wouldn't reach there but no such luck. This is the FIRST fast food restaurant EVER that I visited which smelled like unflushed toilets. And very unfortunately, overflowing with you know what. Was on the brink of barfing so my visit was limited to just minutes. Great to see a diverse group of employees though. A mixed-race staff that shows equal opportunity. Nice touch. But no presence of an older lead or real management may indicate why such incidents occurred and never resolved. Maybe it's wise to hire staff that can prevent or eliminate these issues so we can all peacefully enjoy our meal. I don't know who was in charge but hoping feces laced environment isn't normalized alongside food consumption. I would hate for your brand to be recognized as Sick fil A. read more

Prices are still super high for what you get. Tables so dirty at 1:00 pm this week. I've been back a few times but wish they'd keep this place cleaner. read more

One of the newest locations. Looks really nice. Lots of indoor and outdoor seating. Big parking lot. My kids love eating here so we come once in a while for a treat. But the healthiest food for them but we all make exceptions at times. Gotta say the chicken sandwiches and the waffle fries are really good here. read more

Chick-fil-A - Fast Food Near Me - Burbank, California

Unbelievable they've done it again! Every time I come here they forget to put something in my carry out bag. I always have to check my order and the one time I forget to I'm missing something! Chick fil A probably won't do anything about it! For a company that claims to care about their customers I can honestly say in all my experiences coming here, every time they mess up they never own up to it! This is ridiculous and I am finally done with them! I will never come back here! And i will always mention to friends and family to do the same! read more