Hey guys, Here's how you can make your customers experience better. Label orders when and if there are modifications. Invest in to-go boxes that actually close and not pop open every 2 seconds on the drive home. Also label differences between coke and Dr. Pepper. If a drink is ordered lite ice, guess what you can do? I'll let you answer that for yourselves. Sheesh. read more

When you opened in Burbank , I decided to check u out and see what all the hoopla was about . I was very impressed with the concept , the product , the value and the portions . I became a loyal and frequent customer . Recently , my experience has changed dramatically . Your prices are up and your portions are smaller . I was very disappointed and you've lost my loyalty . I get it . Costs are up and margins matter . I was the franchisee owner for outback in Cali . Since I sold the company , food cost are up and labor is hitting $20 . It was your portions and value not to mention the quality and consistency of your concept that won me over . Raise your prices but don't cut back on portions . That will bring the lines back ( specifically Burbank ) Thanks for listening. read more

Brand new to the Universal City walk right across from Starbucks. Of course, after long day at Universal Studios, we stopped by.....its pretty busy actually slammed but service was pretty quick.. my son loves canes.... Sorry not sorry I'm not really a fan, but it actually hit the spot. The only negative is the cleanliness tables are really dirty. Seems like there's not a lot of employees to go around and clean.. Other than that, my big kid and I enjoyed it . read more

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The food is exceptional The service is exceptional The ambience is exceptional This is this is truly I feel good story. The owner is a billionaire. Make great food read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

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I don't know why this branch has such a low rating, I had nothing to complain about this place. Parking is a bit tight to get in and out because they have a long drive thru. The place is nice and clean, service is friendly, fast and professional and the food was good and filling and reasonably priced. What more can you ask for? read more

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Worst canes location ever! The amount of times I've pulled up and there is nobody waiting to take my order, so I sit for awhile and then eventually pull up to the order box and then nobody answers me so I sit there for 5 minutes until there's a line behind me and then I have to pull up to the window and tell them nobody took my order.. I swear it's been AT LEAST 8 times now! Not even exaggerating. There is NEVER an apology and then they give me attitude as if I did something wrong. WELL WHAT DO YOU EXPECT WHEN THERE IS NOBODY TAKING ORDERS!!! What the hell is going on at this location?! read more

What We Ordered: -Kids Meal $8.29 This is not my go-to Cane's. There's some positives and minuses about this location. I like how this a decent amount of space in the dining room for eating in. Most folks take Cane's to go from what I witnessed, but there's a fair share amount of people who stay and eat in. My normal location is basically a shack with a few outdoor tables which are always occupied. We usually eat it at home. I like how this location had plenty of open tables to eat at. The downside is the narrow parking lot. Granted our normal location has a pretty narrow parking lot, but this location is next level with how narrow the parking lot. The Chicken Tenders weren't as crispy as we use to and it was a bit under battered in my opinion. The fries were pretty solid as always! I chose a lemonade for a drink. The only downside is that they charge for refills of the lemonade, but you can get a refill of sweet tea for free. I would go back if we were ever in that area again. read more

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We decided to go through the drive thru because we were on borrowed time. I usually don't like to order drive thru but rather go into the store. The food was good and the service on point. The ambiance was crowded and parking is very tight. read more

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I first tried this place in Arizona and was immediately hooked. It's now one of my go to spots for chicken fingers. The chicken is incredibly juicy and flavorful, and the lemonade tastes exactly like a homemade recipe from the South. read more

I like this chicken! It's quick easy and convenient and I'm glad it's in the neighborhood. Gives everyone an excuse to go to a place less hateful than that other chicken spot. One Love! Canes! I'll be back! read more

Raising Cane's Chicken Fingers - Lunch - Chicken Shop Near Me - Burbank, California

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Warning - everything is fried in peanut oil. Sorry I have to knock things down to one star, but this is serious stuff. There are increasing food allergies out there, including peanut / tree nut. Peanut is an life-threatening anaphylaxis situation (you could die), and the fact that I had to ask if things are fried in peanut oil instead of it being very obvious is very troublesome. There is a reason why other fast food places avoid common allergens - it leaves way too much to chance. (For bonus idiotic points, the layout of the restaurant pad is so bad that the traffic cones close off the parking, so you are basically required to use the drive thru.) read more

I've been here several times and I've never had a problem. You'd think with all these low ratings that it would be less busy. But, no, lines have been long each and every time I've been. Chicken is fine, sometimes it's better than other times. For the most part, chicken tenders have been good and not dry. Sauce is flavorful. Bread is nice and buttery since I usually ask for both sides to be buttered. I'm not a fan of their Cole slaw. Drinks are delicious. Staff members are great! The only thing I don't like is their drive thru. Drive thru is kind of weird and you can only enter one way. read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

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Came in and had the best experience! I talked to multiple different staff members and they all were so sweet! The food as always was fantastic!! Toast and chicken was perfectly crispy just like I like it! The only thing that was terrible was the parking. I've been to this location a couple times now and everytime I keep saying I won't go back because the parking lot gives me that much anxiety! Which is crazy I'm not a very anxious person. The parking lot is so narrow it is crazy!! That is the only reason I did 4 stars is because the parking is that bad!! Food and service are fantastic tho!! read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

I hope it's not like this again but I just have had too many bad experiences when ordering here Since the website was down I asked if I could order over the phone and that was fina according to someone there. When I got to the restaurant my order wasn't ready, it wasn't even in the system and they kept getting and guessing on what I order. Between placing the order over the phone and then placing it again at their restaurant and only after talking to four different workers about it I got my order 70 mins later Should have just gone through the drive through read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

Went in for my first dine in experience. There was a line, but it went really quickly thanks to an attentive and kind staff. I ordered The 3 Finger Combo which included: 3 Chicken Fingers, 1 Cane's Sauce, Crinkle Cut Fries, Texas Toast and a 22 oz fountain drink. The tenders were very moist and the breading wasn't overly crispy which I like. The fries were nicely salted and I love that the drinks come with crushed ice. It was busy since it was during the lunch rush, but the restaurant was very clean. read more

Raising Cane's Chicken Fingers - Fountain drink filled with crush ice. - Chicken Shop Near Me - Burbank, California

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Worst drive-through I've ever experienced. How can you get all the way through the drive-through, to the speakerbox (where no one answers), and to the window without having ordered? When your customer gets to the window, you should be willing to help, too, not telling them they need to drive around the block to get back in the drive-through they already waited in. read more

The food at Raising Cane's is very good The service is on! Great place for lunch very trendy! read more

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the service here is very nice. Nick helped us and gave us great service. The food came very quickly and ready. overall the food was good. this was probably the best location i have been to because the service is very friendly and understanding. lastly, the place is very clean and cool. i love the elvis everywhere. overall i'd give this place raising canes a 4.8 read more

As a first timer at this establishment I'd say it's pretty good. The prices are decent however the food itself is a bit of a miss. The fries were extremely salty and the chicken needs to be more crispy. They do however have good customer service and their signature sauce and coleslaw are solid. I'd be back for chicken and coleslaw. 3.75 overall read more

Raising Cane's Chicken Fingers - Salty fries but good coleslaw and chicken. - Chicken Shop Near Me - Burbank, California

First of all, I don't usually complain this much about any restaurant, period If there's option to give half star or zero star, I would do that. I had a worst experience from this location. Their food is still good and always consistent but the service was pretty terrible. In terms of the service, they are below average and yes I understand that they were busy. But still, they were not attentive at all to their customer. I ordered the food and got the table outdoor and went to the restroom to wash my hands. I was waiting for my order to be served around 20~25 minitutes or so. And I realized that someone who came later than me got the order earlier than me. I had to ask the employee about my order, if they are still coming. They found out my food right behind the counter and they were sitting there whole time while I was waitng. The guys they called my name for 20 minutes but I was there whole time and did not hear my name at all. They did not appologize and lied to me Instead of admit their mystake and own what they did, just simply lied and said that "here's your food" That was all. In my opinion, the coperate people or the management should step up and train them how to treat their customer from the beginning Pretty upsetting and I don't think I will come back this location any time soon. read more

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Earlier I had spoken to Samuel about an issue concerning my order, without hesitation, HE was MORE than happy to help even offered to remake my order! . HE customer service was so professional and TOP-TIER! Also to add VERY FRIENDLY The whole ambience of the place was VERY CLEAN and the rest of the crew that worked inside was also very nice! thank you so much!!!! if anyone is ever on the location and they want friendly customer service with a sense of urgency, come here they got you're back!!! Thank you Samuel , Customer service was TOP TIER and the RAISING CAINES TEAM! read more

Excellent food and service! But when I get my hands on the architect (if he can even call himself that) that designed, and made this lot... even more so, the people who approved it. It's genuinely so disheartening. Shame read more

I LOVE canes! This location is my favorite because of the service they provide. I love the food so much and very well decorated. read more

Raising Cane's Chicken Fingers - Box Combo - Chicken Shop Near Me - Burbank, California

Surprisingly, ever since Burbank got its own Cane's, I've steered clear most in due part because of the crazy looking amount of people that were in the drive thru when they first opened. Fast forward to a few years later, I finally decided to give it a try. I had a car full of kids and one of them asked if we could go to Cane's. I hesitated but then decided why not. First and foremost, the parking lot is that of nightmares. I don't see how any cars will be able to leave the parking lot with the amount of cars that go through the drive thru. Also, the drive thru is a nightmare in itself where you must go through it not once but twice it seems, although they are different lanes. Luckily when we went the line wasn't insane. There was a large truck that ordered at the part of the drive thru that takes tour order, but he ended up parking in the most open parking space he could find because the drive thru is very narrow laned in some spots. The employees that I encountered were very kind, helpful, and quick. My drive thru experience wasn't very long luckily. The food was actually pretty okay, but I don't have any other Cane's locations to compare it to. The chicken was very good and I was surprised at how good the Cane's sauce was. The toast was also really good, the coleslaw and fries were standard and nothing special. Needless to say, I tried it and it was alright. read more

Worst Canes I've ever been to! First, this parking lot is an accident waiting to happen, use caution. 2nd, Canes is known for reliably good fast food. Always freshly made. But the chicken was like rubber. And only ONE side of the Texas toast was buttered & crispy. The saving grace of the whole meal was the delicious salty fries. 3rd, the lemonade tasted like lemon water. Like this location is trying to save money by altering the recipe by adding more water. Was gross! read more

Busy as expected for many Cane's locations...be prepared to wait a bit. Efficient service (at least for inside orders) given the inside crowd and outside traffic. (The drive through line was long...) Space was clean and well-maintained. Staff was friendly and efficient. read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

Went thru the drive thru. Purchased two box combos. The service is very friendly . Sometimes the drive thru gets a little crowded but it goes quick. In my opinion the price of the tenders almost 30$ and the size don't match at all. Sometimes the tenders are extremely small. Very disappointing. read more

Raising Cane's Chicken Fingers - Box combo - Chicken Shop Near Me - Burbank, California

Decided to finally try this place and was severely disappointed. When you walk in the music is deafening!!! Can't even order without screaming at the clerk. Ordered fries well done and they came out pale and limp and when I pointed it out I was told they are only allowed to cook them 30 seconds more. And the order size on the fries wouldn't satisfy a bird. Awful. The best thing was the toast, crispy and tasty. The chicken was sad. I think they use pigeon they're strips are so small. They are clearly FINGERS!! Their special sauce is good. Overall, Cane's is worth a pass by. $15+ for this and a stop off at In & Out Burger for some fries. read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

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This location was booked, busy, and blessed. The staff were very friendly. The food was great. I almost went to heaven after drinking the lemonade. However, the best part of my meal was my gigantic fry. Absolutely 10/10 experience and WILL be back. read more

Raising Cane's Chicken Fingers - Gigantic fry - Chicken Shop Near Me - Burbank, California

To the CEO or manager aka Todd G. of this facility: I strongly urge you and your entire staff to take a field trip to the In-N-Out on Victory Place in Burbank. Yes, bring everyone--ride together on a bus if you must--and observe how a business is run with efficiency, respect, and care for its customers. Pay close attention to the following: * Their parking lot is even busier than yours, yet their operation is smoother and safer--no cars swerving or near-accidents from confusion. * The employees waiting outside don't just stand around glaring at customers or gossiping--they greet people warmly and keep things moving. * Customers aren't left waiting for hours despite the long lines. The system is fast, organized, and customer-centered. * The quality of their product is consistent and superior--far better than Raising Cane's, despite serving at a rapid pace. If you truly want to improve this clinic and give people the respect and care they deserve, start by learning from businesses that actually understand service. A field trip to In-N-Out might be the best training your team could get. This place is one star away from just go ahead and shut it down type of place. read more

This is my first time at this Cane's. The first thing that stood out to me was the drive thru. There are multiple lanes that you can go through. In one you just order then you make another looptie loop around to pick up your food. Me and my kids got a kick out of it. It has what you would expect from Cane's. But the chicken fingers were small. Everything was fresh as least which was cool. I may go check them out again just for the fun drive through! read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

Don't get me wrong on this one, beautiful and hard-working employees, but I think hairnet should be necessary since you're dealing with food, Food is great as usual!! read more

Raising Cane's Chicken Fingers - Food - Chicken Shop Near Me - Burbank, California

Was craving Canes sauce so drove to the Burbank location for a Caniac Combo, Cup of Canes sauce, and Sweet Tea. The food is consistently the same quality (mid) no matter what location you go to. I would definitely prefer canes over a few other fast food places though. The line can fill up quickly if estimate a 5-10 minute wait time from order to receiving your food. Parking isn't too bad but not many spots for how busy it is. The vibe inside is pretty clean and the staff is nice. Not worth the drive from LA though in my opinion. read more

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I've always wanted to try Cane's so this is my first ever experience trying it! The drive thru looked a bit hectic so I recommend going in. I expected it to be busy as I went on a Friday night. The line inside went fairly quickly and got our food in about 10 mins. Overall, I love their chicken and toast but their sauce was the star of the show! The fries were a bit soggy but I ate it at home and (pro tip) popped them in the air fryer! Made such a difference!! There's also plenty of seating inside. The only downside was the parking lot. I didn't really know where to enter as the cars from the drive thru lane were blocking it. It was a super small lot and didn't want to deal with drive thru so I parked across the street in the other businesses lots and crossed the street. It wasn't a bad experience for me at all but not amazing. read more

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If you plan on ordering from here, make sure you pick it up yourself. They make delivery drivers fill drinks which is so incredibly unsanitary and unprofessional, not to mention lazy. Id be very concerned if Id received drinks from this location. read more

You need a map with a key and compass to find your way to the drive thru line at this Raising Cane's location. Seriously! We entered this location following the drive thru signs only to later find out that we were in the wrong line. The line we were in was an extension of the other drive thru line. Confused-yeah we were too. We were told to go back out of the main parking lot, make a left, then another left by the liquor store and come around the back near the blocked off neighborhood entry. Say what? Let's continue. So, we finally get in the correct drive thru line and we're greeted by an employee who took our order. We had to drive out of the parking lot on the opposite side to get back to the main road after receiving our food. We could've used Dora the Explorer and her map to maneuver around this place. The food was Raising Canes-chicken tenders and fries. I do wish that extra sauce was a guarantee, especially when ordering the Caniac Combo. . read more

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The drive thru was very efficient. My first time here and was able to get my food with not issues. The chicken tenders were hot and the fries weren't soggy, very good. read more

Raising Cane's Chicken Fingers - Chicken Shop Near Me - Burbank, California

All the 2 star Yelp reviews worried me, but I came here on a Sat. night at 6pm with no problems. I had a $25 gift card to spend. Hubby and I got the Caniac combo to share. The nice cashier helped us figure out how many extra tenders to order to make $25. Food was ready in no time, everything was tasty, but would have liked crisper fries. read more

Raising Cane's Chicken Fingers - Primo card for ice T(ea) June 2024 - Chicken Shop Near Me - Burbank, California

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4th time ordering at Raising Cane's and as much as I enjoy my chicken tenders, and Fruit Punch, I may have to search for other options to get my chicken fix because the quality just isn't there. -The value is not there when I compare Cane's to Wing Stop Chicken or Dave's Chicken. Don't get me wrong, Cane's is good taste-wise but in terms of the price, how much meat you get, and the hassle to order at Cane's, I am a bit put-off. (Cane's is always busy. The drive-thru is long, inside is packed, the parking lot is super dysfunctional). -The piece of toast and fries are good but again, it's not something to write about. - Ambiance is loud, crowded, and overwhelming Also had an unpleasant experience from two workers there. One worker gave us a gift card instead of a rewards card we wanted and it delayed us from ordering when we were at the very front because of the worker's mistake of not checking that he gave us the right cards. Then, the cashier was not helpful at all asking us what we wanted to do with rewards, telling us we have to sign up for the rewards online, (ok yes we know that already we are online trying to register,our issue is this gift card we were given didn't have the registration code to activate rewards from our phones!) then she goes on saying things like "You'll have to be a rewards member to get the rewards. Oh, here, this is the rewards card. Looks like you have some other card in your hand." Had to share my experience because the employees didn't have it together. read more

Raising Cane's Chicken Fingers - 3 Piece Combo - Chicken Shop Near Me - Burbank, California

Did not live to the hype. Nothing special. If anything have it fresh! Service was easy. We used the app. Long lines, but went pretty quick! I can list a few other fast drive-thru spots with better chicken. Not impressed so won't be coming back. read more