Nice staff. Fast service and great food. My family and I love earing here. Juat wish that it had a little more room, it can be pretty crowded. read more

Always great service, always great food. They have a wonderful play area for younger kids. They are actively involved in the community and are always looking for ways to give back. They are seriously the best! read more

One of the workers named Eryn was so sweet!! She was so patient with me and my friends and just a lovely ray of sunshine. She was so so helpful and would definitely return :) read more

Just went there today. It's only been open a week or so. The traffic control was great, very organized, the staff was super friendly, and service was quick. Will visit again. Nice to have a business with good values in the neighborhood. read more

I will never order or step foot in this establishment ever again. Let's start out by saying this.. I know we're in a pandemic and we are trying to be creative.. but make sure the creativity works! When you pull up, the order taker walks up to your window and then will ask what you want to order. Which I felt was chaotic.. I don't eat here often so I wanted to see the menu. He had me pull up to the loud speaker to see the large menu all while he has one in his hands. I stayed there for a few second before I gave him my first item of my order. Then he asked me to pull up because they were moving the line along..however my order was not taken correctly.. but here's the kicker! I called to let them know I was coming back to get my fries because I asked for a meal but didn't get it.. and for some reason I was charged for a drink! The man taking my order asked me what kind of drink I wanted with my meal! I don't know what meal you order that just has a drink attached so it was clear I wanted a meal! And to be honest he was focused on moving me up to keep the line moving.. Anyways... I called and rude ass Phyllis- the manager answered the phone. Seemed already bothered when she said hello. I told her I was coming back and my issue. She then told me well you are gonna have to pay for it! Uhhh yah.. that was originally apart of my budget when I first asked for the meal! I took offense to this because she was rude and insinuated that apparently I wanted a free meal when I just wanted the original meal I asked for to feed my kids for lunch or maybe she thought I was broke? I don't know! Either way she then proceeded to threaten me with a no trespassing order because I cussed at her! The crazy part is Phyllis's employee that was standing next to her heard the convo and actual took the call like he had real customer service skills and offered to make things better. I told him no thank you I will pass because honestly Phyllis should have made it right from the start. read more

Always been a fan of chick-fil-a. SUPERB customer service! Keep it up kids!! Seriously these kids keep up the respect and teamwork they will go far, pretty soon those who are yelping will be working for these kids one day. The only reason I didn't give 5 stars is because I think the mayo packets changed ingredients, I ruined a sandwich because I put a packet of mayo on one. My son said the same thing. Next time no mayo on my sandwich I guess, who needs it anyways? I do, I DO!!! read more

I have never written a review on yelp or anything ever so this should say something. Don't take your chances with this location. I have been eating at this Chick-fil-A for about one and a half years now and honestly have such a bad experience with this Chick-fil-A. The food I have gotten has been cold the last 10 times I have eaten here and they are absolutely SO stingy with sauces! Even after asking for 2 sauces for my burger and 2 for my fries (as permitted by the app as the max per item) and leaving the instructions "4 sauces pretty please" on my mobile order, I proceeded to only get 2! This isn't the first time. No matter how much food I get, I never get the amount of sauces I ask for. It is like the sauces are some sort of precious currency they are losing. Whenever I came here it is really a gamble whether or not the food will come out hot and fresh or absolutely soggy and cold. Many times I'll even get the wrong size for my fries ‍ Additionally, many of the workers (not all, Julia is amazing ) seem to be so judgmental and negative. Even when you ask relatively normal questions such as for more sauces, expect to get a glare. Such a negative and strange environment. If you're going to Chick-fil-A, go to federal way! I love them! They have never failed me and their workers are amazing! I work in Covington just 2 blocks away from the Covington Chick-fil-A but lately when I decide to get Chick-fil-A I usually go the extra mile just for Federal way service. When I have decided to go to Covington CFA, I'm left disappointed and I'm absolutely fed up now. Covington Chick-fil-A needs some work. So disappointed! I love Chick-fil-A with all my heart but this location disappoints me so much. I pray for revival in this Chick-fil-A! read more

Not very happy with my visit today, I had to stand in line for over 20 minutes to order, the lady in front of me had already been through the drive through and there credit card machine was not working, they had 13 people standing in line and only one cashier, when we asked if someone else could help with taking orders they said they were short staffed, we counted 15 workers, I asked for the manager twice to see if she could solve the problem and each time she refused to do so, on the 3rd request she came about 10 feet away from us and looked annoyed that she had to leave her post in the back, Julia team leader said there was no one else to help and she had to get back to making milk shakes. I went to sit down and there where no clean tables available, so i cleaned mine off sat down and my sandwich came out quickly but was not what I ordered so back to another line to get it corrected. I asked who I could call to voice my experience and she said to call the 800 #. read more

I went there last night at 9:45 ordered two 4 piece tenders and a large waffle fry . Service was prompt but it was my first time there and had to ask for sauce not a problem it seemed everyone was in a hurry to close. As I went out to my truck I noticed a girl blocking the drive through with there traffic sticks. I then looked at my phone it was 9:55 and she was pretending not to see the cars pull in and then leave. I felt bad for the people who went out of there way to eat there and be turned away when the got there before close . Really they need to change there close time to 9:55 . Well on way home I started eating my waffle fries two thirds through box there was no fries and it was dark so I waited tell I got home. When I looked and realised they filled the bottom third of my box with crumbs. I have been a fast food manager and realise some crumbs get in but really if you don't have a large waffle fry and you don't want to cook more don't sell them . Please be a little more honest . Wow cheated on food and lied about close time. I have never been cheated at any other fast food place in Covington. read more

Checking in but wondering why we chose this place in Covington? They Left items off the order and a helpful woman then charged me for missing items she admitted to messing up! 69 bucks later half of our group got food and ate, the other half still waiting for food AND everyone waiting for drinks. Apparently more important to get someone a doggy bag before completing an order! This system is the WORST ive ever seen at any restaurant. How do they stay in business hiring 30 people and still not getting order right?!? read more

Great food except pickles come on their chicken burgers. I'd highly recommend you put that junk on the side next time. AMAZING SERVICE

Hello, the parfait was delicious, as were the waffle fries, and of course, the large frosted coffee. The service was awesome, the staff, attentive. Special wishes to Meems, a future Top Chef winner! I don't eat chicken so cannot wait for fish on the menu - may I suggest Fish-fil-A?! read more

Excellent food and exceptional service. The Covington,WA location has been great with special requests such as Gluten Free buns, lettuce wraps, or adding/removing things on my sandwich. This is our favorite place to eat out as a family. We are constantly blown away by the courteous, friendly, and cheerful employees. During one of our most recent visits the weather went from sunny and beautiful to a complete downpour while eating dinner. We were clearly not dressed for the rain and had to secure two young kids into carseats. One of the employees grabbed umbrellas for us and even held it over me while I was getting my child secured. We were also there a different time when the entire block lost power. The employees started handing out the food that was prepared before the outage to those in line and free entree cards to all others who were unable to order/receive food. Just a couple examples as to why this is the best place EVER! We will be back... and back... and back some more. :-) read more