Customer service not that good They don't know how to scan coupons and manager was not of help either the one that was on duty twice I came They threw a piece of bread with meat in a bag No cheese no tomato no nothing ! read more

I ordered dinner tonight for my family. When I arrived home I noticed that the complete order was wrong. I had to drive all the way back to the location. The manager he refused to provide his name. He was super nasty to me. Did not want to remake my food the correct way, refuse to give me a refund do not do business with this location. I would never spend my money at Chick-fil-A ever again in life. The manager at this location should be fired ! read more

We are from Texas and moved to the Big Island 3 years ago. We traveled to Oahu last week so my husband could get some medical tests done and decided to get some chick fil a since it's been awhile since we have had it. This place isn't using the same recipe or something because their sandwiches don't taste like the chick fil a we get in Texas! I thought that they would be using the same recipes since they are a franchise. Sorry but we will not be back - will have to wait until we go to the mainland again!!! read more

I was excited when I heard a chick-fil-a was opening nearby... but this location is not like Ala Moana.... Recently all of the toppings have been old and not really chewable and the chicken REALLLY salty... I am really surprised. I think quality management just need to be a little harder since I've had an issue the last 3 times read more

Chick-fil-A - Chick-fil-A- Chicken Sandwich - Chicken Shop Near Me - Honolulu, Hawaii

The best tip I can give is to make a dedicated Chick-Fil-A playlist because the car lines are long. The mainland branches top off the French fries, so I wish the Hawaii branches would too! read more

Chick-fil-A - Spicy Chicken Sandwich Deluxe Meal - Chicken Shop Near Me - Honolulu, Hawaii

Always busy here, but it's worth the wait, and actually the anticipation of the juicy spicy chicken sandwich just builds the longer you wait . It would be nice if there was parking and a place to dine in, but I'm just glad they came to Hawaii! They always have service with a smile read more

CODY visited the Beretania location CODY lucked out. There were very few cars. CODY impressed by the friendly, well organized staff. CODY ordered the basic chicken sandwich meal with iced tea. CODY like the ease of ordering, and speedy drive thru CODY food was tasty and ample. CODY will return again when there are few cars. read more

How is it possible to get every single order I have placed wrong? I even switched to the app thinking maybe it would resolve the issue. Nope. Just got home, opened the salad in anticipation only to find once again the order was wrong. Why?????????????? Each order for our family is over $50 at this price there is an expectation of service. Love the food, fix the problem Chick-Fil-A!!! read more

This was my first experience at Chick-Fil-A ever, and while I was impressed with the time that it took to go through the drive-thru line, I was not as impressed with the food. To keep the line moving along, staff members were standing outside to take your order, and would continually tell you to inch forward while they're taking your order. That was a bit awkward, but hey, it got the line moving. They had runners bringing the bags of food out to the drive-thru line, and we got our order before we actually reached the window, and were directed to exit before reaching the window. They accidentally gave us more than we ordered, but I'd rather have additional items versus missing items. But that probably means they had to re-make someone else's order. My guess is that they were pumping out all menu items versus making things as they are ordered, which means the food (most notably the fries) were not hot. Regarding the food itself, I really don't get what the hype is. Nothing really stood out to me. The best thing we got was the milkshake. Maybe fried chicken was not meant to be served in between pieces of bread. In any event, if you like Chick-Fil-A, then more power to you since Oahu now has two locations! read more

I ordered using the mobile app and drove to the location at 1pm on a Tuesday. There are two drive thru lanes and tons of staff to take orders. read more

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It was my first time doing a drive thru here and I was so impressed with how quick and friendly the process was. Service was really great everyone I spoke to was extremely nice. I got the nugget meal with fries & a lemonade, it was delicious as usual. read more

They f*ck you at the drive-thru, okay? They f*ck you at the drive-thru! They know you're gonna be miles away before you find out you got f*cked! They know you're not gonna turn around and go back, they don't care. So who gets f*cked? Ol' Leo Getz! Okay, sure! I don't give a f*ck! I'm not eating this tuna, okay?" They forgot two of our sandwiches. We realized it and drove back. The manager said he wouldn't do anything for me without the receipt. I wasn't handed a receipt when I paid. The receipt is actually buried in one of bags they had previously given us with our partial order- who knew? We were made whole in the end. It just reminded me that they f*ck you in the drive through. read more

It is the opening of chick-fil-a so I was shocked how many people were working! However after speaking with one of the associates, she told me that all the ones with a blue shirt go back because they are from corporate helping with a smooth opening. Moving on with the food. We didn't wait in the drive through but we're walking and decided to stop and grab some food for others too. We had a spicy chicken sandwich deluxe (only way to get it) and a chicken Cobb salad for another person. The lady behind the counter was all smiles and kind and energetic. I love that!! Looks exciting and fresh like their store and I hope it continues. We didn't have to wait that long but I have to say that waiting for the food was hot. I wish they made a longer awning so the Hawaiian sun wouldn't turn us to a crisp! However, the food came out and we went back to the office to enjoy the loot. The sandwich was fresh and looked very good. The salad was the same (but we went again a few days later and today it wasn't so fresh tasting and looking). Everyone was pleasantly surprised so hopefully they will do well. There is no sit down area inside but the drive through looked orderly and nice. Since everything is brand new it all looks great. I do appreciate the cheerfulness of all workers. That's a definite plus to tasty take out. read more

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Drove through Chick-fil-a on Beretania Street (old Burger King location) today... had to try out the newest addition to the Chick-fil-a family and support Zane and Jenna! I have to say it was a really nice experience. Police are still monitoring the traffic. Card were lined up past Piikoi but it was very orderly. The staff waved me in and directed me to a spot. Menu is nice and clean, laminated and the order takers are very friendly. I had the basic, Original with honey mustard dressing, waffle fries and a chocolate shake (with whipped cream and a cherry) I didn't want my sandwich to get soggy so I parked and ate it... good! Nice crispy, fries yummy and the chocolate shake hit the spot. I really wanted to get a cow for my newest grandson but they aren't giving them away anymore... they said only the first 2 days. Here's wishing all the best to the Dydasco Family on this new adventure! May all the success be yours. If you haven't been, go! read more

I really hate leaving negative reviews, but this is the second time i had a problem with my order. I ordered a Market Salad and received a Cobb without chicken. I checked my bags before leaving the drive-thru line to ensure I received all my items but didn't think to open the salad box. My last visit, they gave me an 8pc nuggets when I ordered a 12pc and my daughter realized it when we got home. I won't state the obvious but it would really help and could even be avoided if the staff double check their work with accuracy before completing an order. I've never worked fast food but understand a fast pace work environment- there's still a goal that needs to be achieved & in this case, it's fulfilling patrons food orders accurately and in a timely & professional manner. It's extremely frustrating to be let down on multiple occasions, especially when someone is put out of their meal or remains hungry due to an unfulfilled order. I highly recommend you check your food throughly- count your nuggets and remove the salad lid at this point, I guess. 2 stars for 2 positive things about this establishment: - good tasting fast food (when you actually receive your complete order) - quick drive-thru lines I can't stress this enough, thoroughly check your order before you leave. read more

Chick-fil-A - Ordered a Market Salad and received a Cobb Salad without chicken. - Chicken Shop Near Me - Honolulu, Hawaii

The service sucks here. They make you feel guilty if you ask for extra condiments or tableware. They're very stingy people at this location.

I normally never have to check my bag of food at chick-fil-a because I always trust them to get it right. This is the only location I've been to where they continue to mess your order up. (No silverware, no straws, no napkins,wrong meal). Normally I would just go back around and ask but this location is a complete traffic jam. read more

Check your order before you go. I ordered two kids meals for my two toddlers who waited patiently for fries the whole ride there. We spent maybe 10 minutes in line which moved quite quickly for how busy it was onto the Main Street. I regret not checking because they forgot both fries in both kids meals and no sauces for either Nugget meals. I also asked for two sauces for my own meal and only got one. Highly recommend to CHECK your order before you go. I usually do but the kids started crying so I figured I just go and park to give them their food. Two kids meals, 1 regular meal and one sandwich came out to almost $40. Crazy. Didn't even get everything which was a huge disappointment. read more

Chick-fil-A - No kids fries in either meal, and no Poly sauce... yet $37. Crazy. - Chicken Shop Near Me - Honolulu, Hawaii

The Makiki location does not have dine-in, and has two drive-through lanes, manned by staff with handheld ordering devices. They have laminated picture menus, and can take your order and payments. (Yes, I finally used my free breakfast coupon which they gave us at their grand opening, it expires tomorrow;), and they scanned that, too.). Lanes merge, and around the corner is your last window, where they step to your car with your order and verify the name you gave to the drive-through staff member. Must try: SunJoy mix of lemonade and iced tea! Reminder: as you exit, it's a right turn only onto Beretania Street! read more

Location is on the same block as me but I'll support the Ala Moana store - location lacks "Aloha" and the principles that the Chic fil a supposedly has. read more

EMPLOYEES PLEASE DOUBLE CHECK ORDER!! Unfortunately, we did not check our order until we got home. Ordered a chick-fil-a deluxe but got a regular chicken sandwich. Disappointing. Next time be sure to double check your order read more

Zane Dydasco is the best!!! This place has the best customer service and the food is so yummy, too! read more

Chick-fil-A - Honey Pimento Spicy Chicken sandwich - Chicken Shop Near Me - Honolulu, Hawaii

Chick-fil-A Honolulu is always a solid choice! I love their chicken sandwich, and the Chick-fil-A sauce just takes it to the next level. I've also tried their Cobb Salad and Market Salad, and both were fresh and really tasty. Of course, you can't go wrong with their waffle fries, especially with Chick-fil-A or Polynesian sauce. For drinks, the frosted lemonade is super refreshing, and their milkshakes are really good--I still need to come back and try the peach shake! The service is quick, friendly, and efficient, but the no inside dining is a bit of a bummer. They only offer drive-thru service, but I'm still glad Oahu has a Chick-fil-A--it's definitely worth the stop for the food! read more

Do I love this place because its a novelty? Since this place has opened I have visited enough to learn that I truly do enjoy their food and customer service. Full discloser, I have never eaten at a mainland location, so I'm not sure if thats good, or bad. Yes...this location is drive through or walk up only, but I've seen the workers bust their butts to make sure cars are helped as quick as possible, and they all manage to be so nice. My favs...chicken nuggets, waffle fries, that crazy good chick-fil-a sauce, the market salad, and a sun joy. We showed up on a Friday at noon, the line of cars was long, but it only took us 8 minutes (from Beretania Street to ordering to receiving our food and zipping away). Sorry, no pic, we are always too hungry/happy to even care about snapping a picture read more

They never once this morning said my pleasure. They were very rude. This morning 8 ordered 10 chick fil a biscuits for work then I ordered a chicken mini meal for my daughter. They packed the hash browns under 6 biscuits so they were smooshed. When I inquired where the hash browns were and needed verification they were in the bag before driving away, they were rolling their eyes and making faces at each other. I'm unsure if I ordered a meal why the hash browns weren't packed with the minis. Bottom line they are not up to par with mainland chick fila. The line is slow and they have VERY poor customer service. They should consider hiring nicer people with patience. read more

I've tried this place three times now! I don't understand the hype. The lemonade was great. My chicken sandwich was completely boring and cold. read more

Five all day on the play. First time at this Chick-fil-A. Last time I've been in one was when I was in Raleigh for a conference over 10 years ago. I had the deluxe spicy combo and my wife had the regular combo. Asked for original and Polynesian sauce and they gave us two of each. Chicken was crispy on the outside, tender and moist on the inside. Waffle fries were good. We also had the seasonal peach shake. OMG: That took things over the top! Excellent drive-through service! They have it down to a science. We noticed the congratulatory signs to the graduates. Nice tribute to their team members. read more

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Staff is very friendly, and although the line can be long depending on the time of day, it moves quickly very good Shakes here as well. I'm pleased with the experience overall read more

Tyson chicken nuggets are juicier and crispier better than chick-fil-a. Not worth the wait. read more

Chick-fil-A - Tyson chicken nuggets taste better than Chick-fil-a - Chicken Shop Near Me - Honolulu, Hawaii

Went to Chick-fil-A and got their Market Salad I gotta admit that for a fast food joint their salads are pretty good and fresh. the line does sometimes get pretty long but I was lucky and there were no cars in front of me that day. They have people out front to take your order and so it goes pretty quickly. Picking up your order would usually be quick too but this time they couldn't for some reason find our order so it took a bit. would i go again yup probably if the line is short. read more

The trick to the chicken is the sauce! I personally like the original flavor! They also gave me a Polynesian, not my style. Ordering is easy but then again, I only go at off peak hours! read more

I liked my sandwich. The milkshake was a little too sweet, but nice and thick. Excellent service. They come out to the car to take the order and bring it to you instead of pushing it at you through the drive-through window. Well-trained employees with good eye contact and communication skills, not like fast food minimum wage employees at all. read more

Good, fast drive-thru service but unfortunately over compensates and neglects walk-up orders. They did not consider the lunch hour sun would hit straight on the restaurant front so there being absolutely no shade makes the wait feel even longer. They recently put in mist fans but they're not always up and running. read more

I visited Chic-Fila after visiting a friend in the hospital. I haven't been to the Beretania street location. This was the 1st time. As you pull in, there is a bit of a wait. They have 2 lanes open with several crews waiting to take your order. They even have paper menus for you to order from as they walk the line. Hubby got the Chicken Deluxe meal. I ordered the 8 pc chicken nuggets. Large Sweet Tea and Lemonade. While waiting in line for a moment, we made the turn towards the present window. They have a table outside the window. Three crews were walking the line giving out the orders. The chicken nuggets were tender strips of chicken breast. All white meat. Man, they were delicious. The seasoning was perfect. I didn't even need sauce. I ate each one before I could get in the freeway. Hubby is eating his sandwich. He tears me off a piece of his chicken. It didn't taste like my nuggets. I could actually taste the difference. He enjoyed his sandwich and waffle fries. By the way, the sweet tea is da bomb. Will definitely be back for some CHICKEN read more

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I knew that I was going to try Chick-Fil-A someday ever since I saw my first one on the mainland and it was packed at 3:00 in the afternoon. When Chick-Fil_A opened in Hawaii I wasn't going to wait in long lines just to have a chicken sandwich. So, while in town mob wife and I decided to try Chick-Fil-A if the line was short. Since it was our first time I parked in front and let my wife walk to the counter so she could ask questions on how or what to order. We had waffle fries, chicken nuggets and a spicy crispy chicken sandwich. The nuggets were OK and my wife enjoyed the sauces that they included. The waffle fries weren't very crispy, even right out of the bag as soon as we got them. My spicy crispy chicken sandwich was a disappointment. Bun, chicken, thin pickles, and a little piece of lettuce. Nothing else, I even had to add mayo to it because my first bite was so dry. I cannot see why people would wait in long lines for this. To be fair I will try breakfast next time, as long as the lines are short. read more

Chick-fil-A - Nuggets meal. - Chicken Shop Near Me - Honolulu, Hawaii

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Food: Chick-Fil-A never fails. It is what it is. I only tried the one out in town so in comparison the fries here were not crispy. Still tasty but just soft compared to what Chick-Fil-A normally produces. Service: Service was quick and similar to a drive in, they have some employees set up with iPads on tables before the counter. Ambiance: It's an indoor mall food court. read more

This is the worst designed fast food location I have ever seen 1. Drive through (0 stars). This drive through is nonsensical. It's a single lane channeling directly off of a busy street (4+ lanes). It blocks 4-5 exits to other businesses, and the entrance itself crosses a sidewalk (which also can't be blocked). Once inside the parking lot, they funnel cars into two separate lanes to order, which merge back into the same lane to a single pickup window. If you've ever been to a Chick-fil-A, you'll understand how ridiculous this is. If they're waiting on a single car's order, there's nowhere to direct the car to wait, so the delay cascades to all the other orders. On a busy day, it may take you 20+ minutes to even get into the drive through, much less get your food If you've heard all this and still want to go, be sure to turn right onto Beretania from Pensacola. If you try to go straight through on a busy day, all of the cars turning right will just block the intersection so it's impossible to go straight 2. Seating (0 stars. there is none). Yep no picnic tables, no nothing. Heck, they don't even have a parking lot. Why have a walk-up window if there's nowhere to eat? I guess they expect people to walk across the street to McDonalds How this location was ever approved is beyond me. The city should start fining them for blocking an entire lane of traffic, an intersection, the sidewalk, and entrances to all of the other businesses on the block until they figure it out 3. Food (3 stars). It's Chick-fil-A, what do you expect? read more

My first time ordering chick-fil-a. I heard it's delicious so I went to get take out. A server will be by the drive through and will take your order and payment. Unlike other drive through or restaurants on the island, they are all friendly and nice. They are also helpful if you're not sure what you want to order. Very fast service even during rush hour. It's not on the menu they show you but try the 20ct nuggets or grilled chicken with chick-fil-a sauce. The sauce is delicious!! read more

3 stars is for the Milkshakes and Frosty it was very watery 8/28/23 ,12:15pm I order this at Ala Moana all the time and I know how the frosty and milk shake should be. read more

Love chick fil a but just a heads up for those trying to come before work they open at 630 and not 6. (Yelp and sign up front). I came at 555 and then saw others try and come while waiting so was wondering how often this happens. read more