The best location in so cal hands down! From customer service to quality of food. Always constant!!! Love the new items. Chefs kiss

While visiting this Chick-fil-A location, I placed a mobile order that ultimately took approximately 30-45 minutes before I received any update. Under normal circumstances, employees either call your name, bring your order to your table if you're dining in and have made yourself visible, or place the completed order on the designated mobile pickup rack. None of those standard procedures occurred during my visit. Instead of avoiding the line, which was the primary reason I used the mobile ordering system, I eventually had to stand in line to ask what had happened to my order. At that point, I discovered that my meal had not yet been prepared, despite the order having already been confirmed through both the Chick-fil-A mobile app and by an employee in person. Although this situation presented a clear opportunity to demonstrate strong customer service, there was no meaningful acknowledgment of the delay, no accountability for the oversight, and no effort to remedy the inconvenience. Once I finally received my order, I discovered that several items were either missing or the quantities were incorrect. This required another interaction with staff and resulted in additional waiting time, bringing the total delay to well over an hour. Overall, my experience was average at best and, at times, fell below the standard of service I have historically associated with the Chick-fil-A brand. The efficiency, attention to detail, and customer care that once distinguished the company were noticeably absent during this visit. The bathroom and dining area although enjoyable with its handmade table, minimal appeal and simple design it was in dire need of cleaning that kept up with the volume of clientele. In recent years, Chick-fil-A's consistency in customer service, hiring standards, and overall food quality appears to have declined, and this location did little to challenge that perception. read more

Chick-fil-A - Outdoor Dining Area - Fast Food Near Me - Long Beach, California

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You know. . .I have been coming to this location for years because it's close to home and the bank. I make both stops in one go and it's just convenient. If you go to a location enough I guess there's more room for errors to happen, but this past year I've had more bad experiences than the five-ish years combined in total I've frequented this location. It's a shame because I used to hold CFA to a much higher standard than regular fast food; the prices certainly reflect so. My latest experience was just the latest, but the catalyst for my review. I was the only car in the drive thru and ordered a fairly simple thing: cool wrap with extra side of cheese. For some reason that was too complicated. I drove up and the manager Kevin greeted me and asked if I wanted the cheese on the side. Although certainly not what I had said I didn't mind correcting the mistake before it happened. I said very clearly and calmly "No I want an extra small side of the cheese". He then let me know there would be a charge for it. I had never been charged before for it, but rules are rules and nothing is ever certain. I asked how much it would be and he said "thirty-five cents". I said it was okay and then proceeded to sit at the window for about five minutes, possibly longer. I repeat: I was the only car up until that moment so no other car was in front of me. Three different staff members asked me what my name was to check what I was waiting for. I was starting to get a bit annoyed because apparently for some reason three different members had no idea what was going on with me. Finally I got asked to park and my order would be brought to me. I was getting more annoyed, but said it was okay and parked where I was told. My order was brought and I drove off finally. While on the road I pulled over because I wanted to check my wrap, I just had a feeling. Sure enough, no cheese in it. Kevin made sure I paid thirty-five cents for a tiny amount of cheese, but he couldn't make sure my order was correct despite asking me directly and informing me of extra charges. I would have also hope that waiting that long and being asked that many times who I was that one person would have made sure the order was correct, but that wasn't the case. I had to had to drive back upset immediately after. I know this all sounds minimal, but this is one of many issues I've had here. I went inside and asked for my money back, but apparently I needed my phone to get a refund. I had left my phone in my truck and in order to avoid another trip to my car and back again I just had them make my order again. I honestly didn't wanna have them do it over because I would rather support a location that is consistent with their service. I wish the Seal Beach location was open a bit later and I would love to go there, but their hours are shorter and it is what it is. The TLDR: I was made to wait a long time, charged for a tiny amount of cheese, nobody knew what I was doing there for some reason, after waiting a long time got asked to park, finally given my order, started driving home, realized I had missing ingredients I paid EXTRA for, and I finally had to drive back angry. From now on I'm definitely gonna think twice before coming here. The consistency I once enjoyed is certainly not there anymore. I'm definitely going to avoid this location. read more

Chicken strips are tasty by themselves without any dipping sauce. The bread is good and flavor. I don't have an issue with them. I got a four piece. read more

I always love coming to Chick Fil A. They have my favorite chicken sandwiches! The ranch jalapeño bacon one is honestly one of my favorites now! Service is always great and the ambiance, usually is very packed. read more

Chick-fil-A - Yay!!! Valentines is here! - Fast Food Near Me - Long Beach, California

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This was an amazing experience they got my food out in less than 5 minutes after I ordered it. I ordered a lot of food and they were still very accommodating and helpful. Specifically Christian and Dez were great. read more

Awesome place and solid chick fil a. However again why is fast food so expensive. They had some cool items on the menu and it always smells fresh around and inside the restaurant. But $16 for chicken fries and a frosted soda. Kind of a turn off that it has to be so expensive. I would go more often if it was decently priced. Anyways great service as always!! read more

Chick-fil-A - Fast Food Near Me - Long Beach, California

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I had a coupon for a free chicken sammich or 8-piece nugg. I got both and a medium fry, which was great. The sandwich and fries were good, but the nuggs were very salty. The service was friendly and very efficient. The drive-thru is like In-n-Out with 2 lanes that merge into 1 at the window where you pay. Emily was pleasant during my visit. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich|Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Long Beach, California

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Wow! I have had an offer on my app for a free breakfast sandwich every morning this week (M, T, and W). I always make sure to buy something when I get a free offer. Let me start with service; I have had nothing but the most polite and kind employees help me at this location. My order has always been correct, always! I saw a few posts where others had been disappointed. I always check my food order anywhere I go to make sure it is correct before I eat or leave. Ok, onto the food. Monday I had the sausage, egg, and cheese biscuit. First time ordering and I'm picky about my sausage. It did not disappoint. It had good flavor and the sandwich held up well. The egg was also cooked perfectly. I hate when they overcook eggs. This one was light and fluffy. I also ordered hash brown. They are ok but I prefer their waffle fries. Yesterday, I opted for the grilled chicken, egg white, and cheese English muffin. I was pleasantly surprised by this sandwich. It may be my go to in the future. Again, fluffy and perfectly cooked egg whites and the combination of it all was tastefully satisfying. I ordered an oj and have decided that will be my go to for my extra breakfast item. Today, I opted for the bacon, cheese, and egg biscuit. I added a tomato slice. This was my least favorite. The sandwich was still good but the bacon wasn't my favorite. Had oj as my added on item again. Here's a kicker! They sent me a survey yesterday and after filling it out, they sent me an offer for a free chicken sandwich! read more

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Five-star experience at Chick-fil-A in the Long Beach Traffic Circle! The drive-thru service is always fast and super friendly. I absolutely love their breakfast burritos and the mini hash browns -- so yummy! Everything tastes even better with their sauces, plus honey and syrup. They have spicy sauces for the burritos. Consistently great food and service every time. Highly recommend! read more

Chick-fil-A - To go goodies - Fast Food Near Me - Long Beach, California

This is strictly for the Jalapeño Ranch Chicken Sandwich. They were debuting a new sandwich and aside from not liking Ranch too much, I gave it a shot. It came on a standard chik fil a filet with Jalapeño Ranch, bacon, lettuce and tomato with pepper jack cheese. All the flavors were there and the ranch didn't overpower anything else. It completely worked together. I was very pleased with the decision and will get it again if it becomes a regular item. read more

No more jalapeno ranch sauce for awhile, however, this establishment is still trying to sell customers jalapeno ranch chicken sandwiches...shaking my head (smh). read more

Of course Chick fi A is great quick chicken , the nuggets are a mainstay of the menu for many decades . I can recall my 1st at a location they used to inside Cerritos mall , many decades back. This location is always prompt with service , and very clean inside . read more

For $38 n change none of our order was right! 2 deluxe chicken sandwich supreme turned into reg sandwiches. The nuggets weren't cooked well. The strawberry shake we ordered no whip cream or cherry and it had both! read more

The employees are always super helpful and patient! The food was amazing and the ambiance was clean with fresh flowers on every table. It was a little crowded due to it being lunch time but there was still plenty of seating. The grilled chicken sandwich with the honey bbq sauce was great and the banana milkshake was a little sweet but still worth it to try once. read more

Chick-fil-A - Grilled Chicken Sandwich and Banana Pudding Milkshake - Fast Food Near Me - Long Beach, California

don't come here unless you want the wrong order. Happened MULTIPLE TIMES where I pick up my order and the order is completely wrong. They put the wrong order in my bag and I am left paying for overpriced chicken and it's not even the correct order idc how fast a restaurant is, makes up for nothing if it's always WRONG read more

Chick-fil-A - wrong order - Fast Food Near Me - Long Beach, California

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This Chick-Fil-A off of PCH never fails me. The staff are always really nice to me (and my dog) when I go through the drive-thru. They even give my dog a treat. It's very nice. My order has been spot on every time and I appreciate their hard work to be efficient. Just want to give thanks to my local Chick-Fil-A. read more

Great food and great service. Thank you, Katherine, for making my day at the drive thru.

Ordered ahead for pick up inside. Plenty of parking, huge interior with tons of seating, clean bathrooms (need the code) and food was accurate, on time and tasty. The star here is the staff. We ended up dining in instead of taking to go and we actually had a staff member stop by our table to check in and see if we needed anything. When I needed the code to the bathroom the employee I asked didn't know it but went out of her way to find out for me. It doesn't take much, but the service here was fantastic and appreciated read more

Chick-fil-A - Details matter - Fast Food Near Me - Long Beach, California

I was charged to substitute fries for kale crunch. I thought you can substitute for kale crunch no extra cost? My meal cost $20+ for a wrap and Diet Coke + kale crunch. I don't think it was worth it. Probably cheaper to get the wrap and drive across the street to get a Diet Coke at 7-11. Probably cheaper to just buy the ingredients at Ralph's down the street and buy the wrap, salad bag, and chicken and make 5 of them yourself. Chik Fil A is just too expensive and quality is not worth it. read more

We brought today our elementary students from our Christian school for a year-end class party, and we had a wonderful experience! The staff was incredibly kind, patient, and welcoming to our students. They went above and beyond by giving our students plushies, which absolutely made their day! read more

I've ordered from this Chick-fil-A location multiple times, but there seems to be an ongoing issue with drinks not being sealed for delivery. During my most recent Uber Eats order 2/12/2026 08:17am I called the restaurant after placing the order to ask if they could please make sure a safety sticker was placed on the drink lid. I was told the order had already gone out. There was no apology from the woman I spoke with she brushed it off like she didn't care, even though ensuring order safety should be part of the job. I then asked the driver through the app if the drink had a safety sticker, and he confirmed that it did not. Because of the safety concern, I refused to accept the order and ended up with no food. I am now struggling to get my money back from Uber Eats, even though the driver returned the food to the restaurant because I refused to accept an unsealed drink. I ended up having to place another order, but I had to call the restaurant again and basically beg them to put a safety sticker on the lid. I also had to spend more money on food because something that should be a simple safety step was not done the first time. Sealing drinks for delivery is a basic health and safety expectation. I hope this location takes this more seriously moving forward. read more

I was in the area for training, and my training partner wanted this for lunch. Being the agreeable sort, well I agreed. We arrived at the height of lunch rush, cuz we are cool like that. We opted for inside dinning. I was expecting crazy chaos. That was not what I got. The line moved super quick!! The tables were clean, and there were enough tables!! I am trying to have a more "plant based" or at least "less processed" diet, I wrote this meal off as a cheat. But, as I looked at the menu, behold, I saw salads. Then. I saw the Southwest Salad. Which could work. I ordered that. I took the chicken. Off of it. And it was a fan salad!!! This is something I'd order again, but, I'd ask for it without the chicken. But, if you're not being ultra picky like me, and just want to be more healthy, this salad is good. Maybe just don't put all the extras on :) As we stood in line read more

Gave me the right dressings but the wrong order . I didn't realize until I looked for the berries and touched a bean read more

Chick-fil-A - Fast Food Near Me - Long Beach, California

Tayler was very unprofessional and didn't seem happy to take my order. I asked if I needed to tell her my drink because I asked for a meal and she said I get it later. Turns out she didn't even get my order right and I didn't get the meal. I ended up having to pay for fries and drink separately which came out to more $. Genuinely disappointed in the employee and not listening. ): read more

Seriously the worst chik fik a in the area. The food is cold and ice cream melts because they hand your food and you sit in a line for 10-15 mins. Make it make sense! They are always unorganized it's annoying. read more

Chick-fil-A - Fast Food Near Me - Long Beach, California

Ordered a Grilled Chicken Club Sandwich. It was pretty expensive, but tasted so good. Service was quick and friendly. Ambience was big with plenty of seats. read more

Chick-fil-A - Fast Food Near Me - Long Beach, California

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This place deserves ZERO stars!!! They made a mistake with my friend's order, and instead of fixing it, Manager Samantha directed us to corporate. Terrible leadership!!! read more

They made a mistake with my order, and instead of fixing it, Manager Samantha directed me to corporate. What a waste of time and money. I could have simply come back to this location later and had it resolved. The quality control at this location has gone downhill. read more

Went to this location last week, ordered a market sale and almost half of my salad was black, I called to let them know and I was transferred to Chick-fil-A cares, all they needed to know was the location, time and number of my order, told me the store was going to contact me, they did but told me I had to send them pictures of the greens in the salad that were black. I don't understand why they couldn't just give me a refund?? I try using the email they gave me and it did not work. Definitely going to in n out instead, their customer service is SOO MUCH BETTER!! read more

Chick-fil-A - Market salad - Fast Food Near Me - Long Beach, California

Very disappointed at this location. Every single time we have come here they have giving us a Veterans discount. But today, 10-14-2025 at 4:37 pm, the guy manager on the clock refused. He said it was not in their policy to give veterans discounts. I should've brought my receipts in to show him that I have gotten it each time we have come. Not that that would have made a difference since he said out right that even if we had gotten it in the past he was not going to give it to us. Worst manager ever and again very disappointed at this location. Do better. read more

I got the Sausage biscuit egg combo meal. Wow everything was spot on awesome. Coffee was smooth, the hash browns were tasty. And the biscuit sausage and egg was cooked perfect. Staff friendly . Everyone needs to try their breakfast meals . Do t know how McDonalds or jack n the box can compete. read more

Terrible experience! I was there around 4:15 pm on Monday, 1/6 for dinner. There was a group of 3 teenagers sitting across from me cursing up a storm. Every other word was the N and F word!!! They were talking to each other that way, but very loud and boisterous. Several employees walked by and not one person said anything, they just looked over at them and walked by. I thought this was supposed to be a family establishment! read more

This location just has really lost its luster! If it's NOT them giving a wrong order, NOT putting a certain item in your bag...it's always something. This review is way PAST overdue and I've held back from doing it for a LONG WHILE NOW but this had to be documented. Dylan is a HIGHLY condescending, negative, rude, difficult and a poorly trained individual. To keep repeating the same thing to a customer more than twice as if I didn't hear the first (2) times and in the same way with the same nonchalant tone. Dylan appears to be an individual that gets a small portion of authority or power and abuses/over does things. Dylan truly needs to humble himself, quick fast and in a hurry or else things will not go well for him... Whoever trained Dylan they need to go back to the drawing board. It's a shame this location is so close to where I frequent yet I will NOT come here EVER AGAIN! I will drive to any other location BEFORE COMING HERE! I DO NOT RECOMMEND THIS LOCATION AND WILL TELL EVERYONE I KNOW AND CAN THINK OF NOT TO COME HERE!!! read more

Chick-fil-A - Spicy Southwest Salad - my fav - too BOMB! - Fast Food Near Me - Long Beach, California

Chick Fil A is a consistently amazing go-to spot for me. I am a huge fan of their Grilled Nuggets and Mac n Cheese combination. Their workers are always friendly, attentive, and eager to help. My sister really loved their place area. read more

Kayla took my order in drive-thru. Even though there was a line of cars building up, she took the time to explain a few menu items to me in detail. She was patient, warm & knowledgeable. . In general, all of my visits here are great. The staff members are always nice. I truly appreciate the interactions...not the transactions. Cheers to an awesome staff Chic-fil-A! read more

This is by far my favorite Chik-fil-A location! They always seem to get it right- my order is correct, the food is hot and fresh, and I've never NOT heard them say "'my pleasure." Recently they added the chicken tortilla soup to the menu--scrumptious! I've been on a soup kick lately and I'm glad I was able to get a hearty filling bowl of goodness from them after a long day yesterday. Also got the Mac and cheese on the side because who can resist, right? Boyfriend got a sando and the peppermint shake, but I drank half so I have the scoop! Lol it's soo frosty, sweet, and crunchy with peppermint pieces. Also love about this location that the operator drops sweet surprises into my account periodically just because I order there.. kind of a lot. (I did just get Red status which is equal parts embarrassing and cool.) Anywho, in the battle of the Chik Fil A's, this location gets my vote! read more

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Chick-fil-A is always a go to. Never fails to be fresh, the lines are long but fast, the staff is always friendly, and the Polynesian and Chick-fil-A sauce love them. This is a go to for just about anyone kids absolutely love Chick-fil-A as dual adults. Their son joy is tasty. I love this restaurant and probably go at least once every week. The ambience is just comfortable. read more

I went through the drive thru to order some food and the guy taking my order was so rude. He interrupted me everytime I tried to order. He had glasses and looked Latino. Then I went inside to see if I can use the restroom and asked for the code to use it and the white girl with the long bling hair was so rude to me. She got mad at me for asking for the code. This was all today around 6:00-6:25pm. I like this place because I love the food here but the service sucks. read more

*Hot tip!* If you are reading this on or before April 27, 2023, check your Chick-Fil-A ONE app to see if a reward for 8-count chicken nuggets was loaded onto your account. If you don't see that reward, it may be because you are not located in LA County. Now that I got that out of the way, I can finally start by saying I redeemed said reward at this Chick-fil-A located on the east side of the Long Beach Traffic Circle. I was thinking about going through the drive-thru until I came to the sudden realization of how lengthy Chick-fil-A's drive-thru line is, even when split into two, regardless of location. Once I saw how long the drive-thru line was, I immediately noticed a handful of open parking spots right in front of the front door. I never understood the reason why customers would rather wait in a long drive-thru line than stop their car to go inside and wait in a much shorter line, as was the case for me. When I entered through the front door, I was the next customer in line, and there were a couple of employees at an open register. However, neither of them acknowledged me, which made me a little unhappy, until I realized it was probably a training opportunity for a new Chick-fil-A team member. If that's the case, why not use me as a test subject instead? I would have been happy to serve as one. I had to wait a couple minutes more before a cashier whose name ends in "esenia" came to the register to ring me up. I showed her my reward for an 8-count chicken nuggets, and I had to scan the QR code that popped up after tapping "Scan at the Restaurant" on my mobile device. At first, I didn't see where the scanner was until "esenia" pointed it out to me. The scanner was positioned in such a way that it was difficult to maneuver my mobile device at precisely the right angle and position for the scanner to scan my QR code. I even had "esenia" help with that, and luckily, we got the QR code to scan. A $5.95 discount later, I was good to go, but not before she asked which sauces I'd like to go with my order. Unsure if one packet of sauce would suffice for the complimentary nuggets, I went with Honey Mustard and Chick-fil-A sauce, the latter of which consists of the former plus Barbecue and Ranch, a concoction that might be considered too much of a good thing to some, but even for this customer who constantly and consistently stands by this statement, I can assure you this is the sauce that should come with every meal that involves chicken, whether it is in the form of nuggets, strips, or even their signature sando. I simply had Honey Mustard as my backup in the event that I didn't have enough of the Chick-fil-A sauce. I asked "esenia" how long I'd have to wait, and she really didn't have any idea. She played it conservative and said 5 to 10 minutes, but we met again after 2 to 3 when she handed me my order. Better than the other way around, at least! However, definitely a training opportunity so as to give each customer a better estimate of waiting time for each menu item. I also want to mention how I appreciate one of the employees at the pickup counter asking for my name so she could check on my order. When I opened the box, I saw the 8 pieces of nuggets in there, but they were pretty inconsistent in size. Some pieces were significantly larger than the others that I could "double-dip" on some nuggets, but not all. A few parts of a few pieces were kind of burnt, but the nuggets, cooked in 100% peanut oil, were prepared to almost perfection. While the chicken nuggets were tasty, I wouldn't call them moist and juicy by themselves, but they definitely were with the addition of the Chick-fil-A sauce. I was able to use the entire packet of Chick-fil-A sauce without opening the Honey Mustard, and I could have dropped the unopened Honey Mustard packet in the bin labeled S.O.S., which stands for Save Our Sauces, but I chose to take it home and repurpose it for something else, like a supplement to a future meal. Overall, not a bad Chick-fil-A to go to. It got the job done where I came in to claim my reward after only a few minutes of waiting. A lot faster than if I had used the drive-thru, which could have been a longer wait than if I were at In-N-Out, also by the Traffic Circle. The nuggets, while not five star great, are still a good solid choice if you have the craving for their chicken! :) read more

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