OK, so the food here is good. Not mind blowing like some folks try to make you believe, but you can tell they are pushing a quality product. The menu has nice variety, and seemingly healthier options than your standard Big Mac or Whopper. The customer service here is nice, but (and this may sound weird) but it's actually too nice. Like I come here to facilitate the placing of an order. Now because you were so over-the-top nice I feel like I should, I dunno, invite you to my family Thanksgiving or something. It's probably just me but it happens every time and it makes me almost feel uncomfortable. Plus they are closed on Sundays. I get its a religious thing and all that, but it just throws me for a loop that they would be closed all day on Sunday. What church sermon goes all day? And I know that it's a corporate thing, not branch specific. It just confuses me to no end. Maybe i am just the wrong kind of person to appreciate the niceness and Sunday thing. If it doesn't bother you then go for it if you are in the neighborhood and they are open. You won't leave hungry and you may have new friends for Thanksgiving... read more

I had heard about how amazing this 'fast food' restaurant was for a while now, but I didn't fully appreciate it until one moved in a few blocks away from where I work. My co-worker basically forced us to go around the opening and he seemed to be a seasoned pro, knowing what specialty sauces to order and all. I kept it simple and ordered a cheeseburger (psych!), I had a chicken sandwich (they only serve chicken related products). I have since returned and will admit that I am shamefully addicted to their Chick-fil-A sauce! Seriously, why do you have it coveted behind the counter, just expect that I will want it and don't just give me two. I want more of that stuff. As it goes for customer service, they get it. At first when they had someone come to our table to check on us I was a little put off... but then she refilled my beverage and started to enjoy my experience that much more! Even down to the small detail of asking for my name in the drive-thru menu and then when I pull around to the window greeting me by my name (and sometimes being impressed before I realize that I gave them my name). Oh yes, I am a fan and the hype is all true! read more

2nd visit ever to a Chick-fil-A. This place is so well run, it blows me away. The staff is friendly and well trained and I was served within 3 minutes of walking in the door, despite the fact that it was in the middle of the lunch hour. Extraordinary. read more

Chick-fil-A - Fast Food Near Me - Madison, Wisconsin

My first time at Chick-Fil-A and it was a great experience. I ordered the grilled chicken sandwich with a lemonade and some fries. The chicken sandwich was very juicy and tasty with a great bun and lettuce. The fries were crispy and I loved the fact they were waffle fries. The lemonade was also wonderfully refreshing because it was slightly sweet but also sour as well which was a nice combo. The staff working there were friendly and happy to assist me with anything I needed. I will definitely be going back to this location. I'm hooked on Chick-Fil-A now. read more

Wyatt was so rude, he commented on my physical appearance and blamed me for him not speaking clear enough. Food was great though!

Awesome as always !!! Just opened today and it's packed. With the large crowd, they are moving us quickly. read more

Chick-fil-A - Just opened today!!!! - Fast Food Near Me - Madison, Wisconsin

For a fast food restaurant - this place is amazing. Their food always tastes fresh and their waffle fries dipped in their cheese sauce are amazing. This place also has incredible staff. Twice while sitting at my table, someone came around to ask if I needed a drink refill or to see if I needed anything else. The staff is really friendly and actually seem to care about the appearance of their restaurant. The restaurant is also squeaky clean and well laid out. My only complaint is that the drink fountain is behind the counter so you need to ask for a refill on your drink but that's not a huge issue as there is always staff out in the dining room offering to fill your drink for you. Definitely recommend this place over a lot of other fast food restaurants - even despite their backwards politics. read more

Excellent customer service during the pandemic. I placed a car side pickup and it went very smoothly. I was very impressed and thankful. My order was correct and nothing was missing. Employees are the best! They are kind, grateful and appreciative! These employees go above and beyond to ensure your safety and theirs and actually care about your health. They take many additional measures to keep everyone safe. Thank you for that! Definitely will continue to support this business and order continuously during the pandemic. What a wonderful restaurant and employees you have! read more

Part of me wanted to compare this visit to a restaurant. Then I stepped back and remembered this is fast food. Price: similar to other fast food restaurants. 6-7 dollars for a meal of (can you guess?) chicken. The chicken is actually very good. You can get grilled or breaded and kids meals have a fresh fruit option that is not just an applesauce cup, but a mix of blueberries, pineapple, strawberries, melon-had I known that I may have ordered a second one so I could trade my fries for my daughter's fruit. We had some issues ordering. Our cashier may just have been new or the colleagues over-chatty as we needed to ask three times for the fourth drink in our order while the employee next to her asked my husband if we had weekend plans and took the pen out of his hand post-receipt signing. Regardless, we got our food delivered very shortly, very good quality for fast food and a service that is above and beyond was Deb who was wiping down tables, overheard my 6 year old disappointed she didn't get a fruit cup and immediately asked what we needed. She returned promptly with a fruit cup and made 2 grateful parents and one little girl feel much better. If I had a hat I'd tip it towards her, but I said thank you instead. We did have a trip to the restroom thanks to that same 6 year old. They were clean, automatic flush, soap, water and paper towel so ideally you touch nothing but the doors (and there's hand sanitizer as well). The only issue was the sink water was hot enough that I pulled my hand back. Overall this was a good visit. I could see why the line wrapped around the ropes like it was a theme park rather than a chicken restaurant. read more

Very delicious. Promptly after ordering in the drive through portion of the restaurant, my friend and I were given the very best chicken sandwich we had ever tasted. The fries were crispy. 10/10. My friend, a hater of ice, asked for no ice with her sprite. To our surprise, the amazing customer service of Chick-fil-A served her sprite ice-less. Personally, I would come back even though they only put two pickles on my sandwich. :) read more

Chick-fil-A - Fast Food Near Me - Madison, Wisconsin

I never bought the food because I have morals but a coworker did get everybody food from there once because they had a discount or something (I can't remember the story) and the chicken was just soggy and gross. read more

Coming from Atlanta I am a huge chick-fil-a fan and was so excited to find one Madison. I've given this location multiple tries only to be CONSTANTLY DISAPPOINTED. This location is the most poorly organized franchise I have ever seen. My order is incorrect 2 out of 3 times. I have been keeping track due the regularity of incompetence. And if you ever go through the drive-thru at lunch chances are you will be asked to park and wait for your order in the inconvenient lot next door. Why the hell did I go through the drive through when you just make me park and wait anyway?!?! This chick-fil-a flat out sucks compared to others across the country. The key takeaway from any dining experience here is: FRUSTRATION and DISAPPOINTMENT. read more

Fantastic food, speed, and service--as expected by Chick-Fil-A. They gave us a Spicy sandwich instead of a regular, though. They should chill on the speed in order to make sure orders are 100% accurate. read more

What an outstanding business Chick-fil-A does! Every time I visit I leave satisfied. I dined in last week, all of the stuff is very friendly and they get you in and out quick. It was crazy busy so it was hard to find a place to sit, that was the only down side. read more

Stellar service. It really sticks out at this location. I enjoy the food at Chick-fil-A, the food is consistent from location to location. Customer service here is awesome. read more

You may be surprised to learn that they sell mostly chicken based sandwiches. Also, it's not "you're welcome" it's "my pleasure" when you are at the Fil-A. read more

Had the bbq bacon cheese. The bbq sauce is supposed to be sweet. Was spicy. Large vein of gristle running thru my filet. Had to throw away about a third of the sandwich. Not as good as they used to be. Won't be going back. read more

So I ordered my food to be delivered to my job which is 5 mins away from Chick-fil-A, but I have a shorter lunch and wouldn't have time to pick it up myself. I placed my order and had it delivered to my salon, which is like 3 mins from Chick-fil-A, not my job which is still in close distance. Yes, I took ownership and claimed my mistake as my own. I called and spoke to 1 manager to explain that I made the mistake on the delivery address and that I could pick up the order from Chick-fil-A. This manager began to argue with me that it was not their fault for the mix up (which I am clearly aware and admitted to the mistake). This manager literally stated she would have the delivery person go to my salon at Phenix Salon Suites, to pick up an order that could have been touched by anyone (during Covid) and is now COLD to deliver it to my job at Milan Laser. So I disconnected the call because we weren't getting anywhere with talking at the same time. I called back to speak with another manager, explained the situation, and even apologized for making the mistake. I relayed that I would come pick up the order if they could remake it for me. It was literally a free shake and free medium fry from the app, a large fry and a small fry. I paid for the last two items including the tip. The whole order came up to $6 before the tip. So it was inexpensive, nor would it cost much at all to remake the order. The second manager literally hung up on me after I explaining that this happens all the time. I've never had any issues nor have been talked to like this before. I'm a loyal customer and only go to this location. I've worked in fast food for 4 years and 10+ years in customer service. I would never treat an customer like that. read more

I had a dry tasteless sandwich that seems to have been sitting around to long. Fries were cold and stale.service was not good. I won't be back. read more

Even with the SUPER long looking lines on opening day, I got my food within' minutes of ordering! I went on the inside and only took me minutes to order as well! I actually did the First 100 opening promotion too! They made it a blast! The food is definitely soops tasty! Waffle fries! Mmmmmm! All around polite service! They have dedicated employees to come by tables asking if you need anything! Soda refill, napkins, even throwing out any trash you may have! EAT MORE CHICKEN! The owner guy seems nice, calm, and down to Earth! Believe It! I'm Gonna Be King of the Chicken Eaters! read more

Typical CFA with top-notch service, delicious food, clean interiors, and free WiFi. CFA continues to impress me in every instance with outstanding customer service, food, and clean interiors. I really appreciate them adding healthier items to their menu such as the kale superfood side that we are seeing in California at least. This location is right next to the mall and has its own parking lot and drive-thru. Everyone was very kind and personable. The table service here is better than most sit-down restaurants. For that, CFA continues to be in the elite tier of fast food. read more

Let me begin by saying Chick-fil-A is a fast food restaurant, so don't come here expecting something more than that. That being said, Chick-fil-A does a decent job at providing a consistent product, which I appreciate from a fast food chain. The food is pretty good for a fast food option, and I would choose it over most other fast food joints any day. The spicy chicken sandwich is pretty well seasoned and actually has a bit of a kick. The most impressive thing here, though, is the quality of service. We stopped here the weekend it opened, after making a quick trip to the mall and finding ourselves hungry and not in the mood for anything longer than a drive through trip. I expected there to be a long line, so when we rolled up to the drive through to a fast moving, relatively short line, I was very surprised. The Chick-fil-A staff was extremely prepared to handle the crowds they anticipated on opening weekend, as there were people handling multiple lines of cars at several points in the drive through. Someone handed us menus as we entered, another person took our orders a bit further down, and yet another person collected our payment and gave us sauce and napkins. We arrived at the window very quickly, where we were handed our food, and that was it! Every single person we interacted with was very polite and addressed us by name, which we were very impressed with. I'm interested to see if Chick-fil-A maintains this quality of service at this location, because that alone is reason enough for me to choose Chick-fil-A over other fast food options. read more

Damn Homie. This chicken is good. I had Chick-fil-A for the first time a few years ago in Kansas City. My wife kept telling me it was the greatest thing since sliced bread, so I had to give it a shot. It was pretty good, not the most amazing chicken ever but very good, and the service at that location was fantastic. The manager personally took us under his wing and made us feel like we were both appreciated and at a real restaurant. Needless to say, for a fast food chain I was more than impressed. Well, now Madison has a Chick-fil-A. I went on opening day to give it another shot, and they had both the service and crowd under control. They had brought in employees from some of their southern stores and were actually assisting people with traffic, the drive through, you name it. I've never seen something like this for a fast food chain, they realized how popular it would be and planned appropriately. That's not to say there weren't a million people trying to get there, but the lines flowed smoothly and soon enough I had my delicious chicken strips, sandwhich and waffle fries. If there's anything to knock, it's that the menu is pretty limited. The food I mentioned above is just about all there is to it. They have shakes as well, they're pretty solid. But that chicken. Oh man is it good. Fresh taste, not some KFC "what did I just eat" mess. It's uber tasty. Sadly, as much as I planned to just "give them a chance", I found myself there the next 3 days straight. Ruh Roh. #TastyHeartAttack P.S. For what's it worth, I'm reviewing their restaurant not their politics, so don't shoot me! :) read more

Let me start by saying that I lived in Memphis for 3 years, right around the corner from a Chick-fil-A. So I LOVE me some Chick-fil-A, was super sad to move to a state without one, and was super excited to eat here while visiting my sister. Thus, I am not exactly unbiased when it comes to my beloved chicken. At 1:30pm on a Saturday, the place was mobbed. I opted for the drive-thru, since at least I could wait in the comfort of my car, and carefully navigated entering the lane from the mall frontage road -- let's just say, some folks are not too good at this kind of thing, and it gets a little tight in there. However, once the line split into two lanes, it was smooth sailing, and the order-taker was, if possible, even friendlier than I remember from Memphis. She even took my name for the order, which was then confirmed at the pick-up window where my food was ready and waiting. Most impressively, my order was exactly was I'd requested, down the sauce (they often forgot that in Memphis...), and my milkshake sans whipped cream and cherry (which I was asked when I ordered). And the food, of course, was fabulous. I'm embarrassed to admit how quickly I wolfed it down... I've yet to encounter a better milkshake, my chicken strips were amazingly tender on the inside and crunchy on the outside, and the fries were...well, they were fine. I dearly miss their short-lived sweet potato fries, and it would be the highlight of my year if they would bring them back, but alas, I think I'm out of luck on that one. Thus, I'm happy to report that this outpost of Chick-fil-A more than lives up to its name. Take it from a semi-Southerner, you've gotta try it! read more

This was probably the best experience I've ever had at a Chick-fil-A!! The young man helping me up front, named Simon was such a cutie pie and helped me in so many ways! When I was saying my name for my order they already had my order perfect and ready to go! That is what I call amazing, beautiful service! God bless this location!! read more

I don't typically review fast food chains as my expectations from them are average at best. But this place really blew that expectation away when i went in for a quick dinner/supper bite here last week. We ordered a Spicy and a Regular Chicken sandwiches. Both of chicken patties were freshly fried, extremely moist and flavorful and played beautifully with the bun and other accompaniments!! To make our trip even better was the exceptionally polite and professional customer service! We enjoyed our "fast food" experience so much here that this will now become our go to grub for a quick burger bite :)... read more

Love chick-Fil-a east side is better if you want to go to one in Madison but west is still really good. Never had a single bad experience

So I decided to give this place another try. Went through the drive-thru, placed my order and thought everything was going to be better than the last time. Wrong. I placed an order for a grilled chicken sandwich, no cheese. Asked to have them repeat the sandwich to me to make sure they got it right. Grilled chicken sandwich no cheese. Perfect Drive up, hand over my card, get me bag and soda and I'm off and on my way. Ate the fries, drank some soda, opened the box to a crispy chicken 2 slices of cheese. Clearly requirement #1 for a job at this place is to be dumb as humanly possible or 2 points of IQ higher than dirt, whichever comes first. The plus side, for my stuff fast and hot, but still a total waste of space on this planet. Go to Jason's Deli on the backside of the mall, way better sandwiches. read more

I've visited this location 4 times, 3 times were to replace either part or all of a food order. The 4th time I was about to order food but after waiting almost 7 mins without being noticed I walked out. I talked with the store manager and expressed my feelings and concerns. The store manager just wanted to send me on my way with some coupons and an apology. Sometimes, "sorry" isn't enough. I work in management doing food service and the service I got at this location was absolutely pathetic. There was a shift supervisor working in the drive thru area that never turned around the notice the front counter if anyone was standing there, which I were. There was an employee that was ringing up another employees order,....neither noticed me. I felt like a ghost.. I'll never go back to this place again, ever. read more

The customer service is fantastic! From the sweet lady that opened the door for us, to Tom taking my order. He was such a pleasant young man. So polite and cheerful, as well as the man that brought our food. Deb stopped by to greet us and ask if we needed anything. Every single person we came in contact with, was wonderful. The restaurant was clean and tidy. And our food was hot and fresh. Completely exceeded my expectations. A++ read more

Great people. Great food. Speedy drive through. Clean restaurant. Love that they have gluten free options.

I'm very shy and don't want to be friends with the people behind the drive-thru speaker. They always ask for my name. I don't really like that. It's not a huge deal, but I don't want my name announced out there: Hey Scott! your greasy fast food fried chickens' here! I tell them "Elvis". And everyone totally loses it. they tell me they don't believe me and act like A. it's the funniest damn thing they've ever heard and want to chat me up and joke about it, or B. it's totally scandalous and want to spit in something. Not an isolated incident. What if that were my real name? I know of at least 3 Elvises: Presley, Costello, and one of the chicken hawks from Looney Tunes, so it's not inconceivable. Sandwiches are good and cheap. The bag that the sandwich comes in is more air-tight than most and if you don't open that up and eat quickly, your bun can get steamed soggy. So don't get it to drive home and eat 20 mins later. read more

I always this chain. This one always has quick service, great food and very friendly. This time someone even stopped by our table to see if we needed anything else. Now why the 4 stars.....there were people standing around with trays of food as there was no place to sit. The parking is always 95-100% full and Ive had to park over at the mall a few times. They need more of these in Madison. Update: when does the new Chick-fil-A open on East Washington St, near Toppers? read more

Chicken. Would you like that with a side of chicken? Oh wait, more chicken! Chick-fil-a certainly has a single minded purpose--your primary options are going to be chicken breast (breaded or grilled), on a bun or no bun, and waffle fries. The difference from most fast food places is that the chicken breast is actually a chicken breast rather than a "nugget" or re-formed patty. As a result of this obsessive focus, service is extremely speedy. As an example, I got a coupon for a free breakfast item. At the drive through, it took about 2 extra minutes at the window for my biscuit sliders so they gave me an extra slider. One bummer about the process is that the food is immediately put inside a bag or box; as a result, any sort of crispiness from either the chicken or waffles fries is lost due to the steam. I recommend the kids' meal as the most efficient meal; I honestly think the size is adequate, and apparently there's a secret deal where you can refuse the kids' toy and get a tiny ice cream serving instead. The cleanliness and customer service is A+. All of the employees are very polite and efficient. An employee is always circulating around the restaurant, ensuring that all tables are cleaned with a disposable wipe, taking trays, and helping with any requests like refills or extra sauces. Overall, Chik-fil-a good example on how to improve on drive-through joints. read more

Outstanding customer service. If you have a bad day and want good food and to be greeted by kind people, the west Towne chick fila is the place to go! read more

Really good service and friendly staff. Definitely better then other fast food places. Also a very clean building which is also a nice change from other fast food restaurants. We come here mostly for breakfast. I like the spicy biscuit sandwich and my husband likes the bagel one. We also enjoy the little hash brown bites. I get the iced coffee which isn't super sweet or milky. Had a different taste then McDonald's. I like it but can't put my finger on the taste. Their chicken nuggets are good, actually taste like chicken and has the texture of real chicken. I like the variety of sauces the have too. Been here for lunch a few times and the drive thru was super busy. I had a chicken sandwich with bacon. It was good but didn't blow me away. Overall, good food, better quality then other fast food places, and good service. read more

My husband and I had a movie date and decided to go to Chick-Gil-A for lunch before we went grocery shopping. We weren't thinking about the school noontime rush as we pulled in to the parking lot. There were several people ahead of us but the line moved quickly. As we were waiting for our food the rush started and the line was out the door and across the parking lot (we had our food in less than 5 minutes). Again, the line moved quickly and soon there wasn't a line. The entire rush staff was around the dining area chatting with customers and clearing tables. I was truly impressed at the friendliness of staff and the quality of food. We will definitely be back. Great job staff read more

Spicy chicken sandwich was really tasty. Southern style, so pickles and mayo. Still fast food, but tastes pretty fresh. If you have kids, they have a great play land. Staff were very friendly. If wait til after the holidays til the hype dies down though. read more

Chick-fil-A - The building - Fast Food Near Me - Madison, Wisconsin

I don't know how this place does NOT have an average of 5 stars... Coming from the South, I was ecstatic to hear that there was a Chick-Fil-A in Madison. It is by FAR my favorite fast food chain, and definitely the most delicious thing you can get for its price. While it isn't the cheapest fast food around, I do believe that you pay for the quality of food and service. This branch is located conveniently next to West Towne Mall, and it has EXCEPTIONAL service. The staff constantly came around asking if I needed refills, how my food was, and offered to take my tray away when I was done with my food. I've been to a lot of Chick-Fil-A's, and that's not something that they all do! Check this place out if you've never had Chick-Fil-A and learn what all the hype is about :) read more

All employees here awesome! Great attitude and very pleasant!!! I have been here 3 times this weekend and before I leave I go back home I will stop again! Place is clean. Food always great! read more