I love Chik-Fil-A but the employees are rude. I tell them thank you! & have a good day, be safe! And they don't say anything.. she walks away. And one of the guys there, I was asking him for 2 additional sauces and I told him one of each and which ones.. and he completely had his back turned towards me & didn't make eye contact or say anything. He was just rude. You should look at someone when their talking to you. The chick-Fil-A in Moreno Valley had the BEST employees ever! They were so friendly, funny, and kind! I think these employees need training on hospitality. read more

This was my first time trying chick-fil-A breakfast I was still CHARGED for adding egg to my breakfast sandwich and didn't receive the added egg. I ordered the egg white grill English muffin with an added egg and only received the egg white. This was very unprofessional and I was very disappointed. read more

The pick up area is ridiculous and inconvenient. You park then walk across the drive thru exit where there's a bunch of cars jammed trying to get out and come in the parking area , also in&out burger traffic. It's not safe. Meanwhile the actual front of the store is a giant empty parking lot. They should be smart and utilize the safer space. read more

Chick-fil-A - See the people waiting at the corner. Walking across street and getting ran over smh - Fast Food Near Me - Ontario, California

We love Chick-fil-A. Quality, delicious food and super friendly staff. They are known for the fried chicken sandwich but I usually get the grilled sandwich. My daughter absolutely loves the Mac n cheese. This was a game changer for us. I dare you to find anything to dislike. It's impossible! Everything is so good! Highly recommend! read more

I work near this location so I've been coming here more often than usual. My experiences were always great, never had a problem, and then I started doing mobile carry outs.. worst mistake. I'm giving 2 stars, minus 1 star for every time they messed up my order. I understand it gets busy trust me I've worked food service, and I hate to be those people (Karen's) that complain over little shit, but when they fuck up your order not once, not twice, BUT 3 TIMES. I'm over it bro. And I know damn well if they are messing up this bad on my orders, there are more orders they are messing up on. Just go to the Chick-fil-A on foothill. I never have a problem over there. read more

This is the only chick fil a Ive been to where the staff has been rude and not helpful. We informed the cashier how long we'd been waiting and she just yelled to keep waiting. They dropped of the bag when it was ready didn't say anything and left. We had to wait a long time again to ask for some sauces. Most staff members ignored us the whole time we were there. read more

There's nothing worse than waiting forever in a drive through just for your order to be messed up. I ordered a breakfast bowl NO HASHBROWNS. And a 4 piece nugget. The price was different ok which should have been my first sign cuz I go here with work friends often. It looked right on but then I open up my bowl and have to pick out potatoes . Eating on the go with my busy work on the road sucks having to do for someone's mistake. Nothing worse than picking through your food to pull out things you didn't want. So sad I'm giving them 1 star but finally did a review after this. Everytime we go and take it back to the parking lot where we eat and wait for our next shift we are missing stuff. Usually they never give us forks for our bowls and fruit cups. Man guys do your job better please, I'm so disappointed read more

Chick-fil-A - Thanks for the no hash browns I asked for - Fast Food Near Me - Ontario, California

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My cousin and I came here on a Friday during lunch time. Between 12pm-1:30. I figured it would be busy since it was lunch time but not as busy as it was. This Chick-Fil-A is right next to an In N Out so parking was crazy and there was people everywhere. We walked in and there was no place to sit. As we were waiting in line tables started to clear out then we found a table a real quick after we ordered. We ordered our food to dine in, we waited about 10 min before we started realizing that the people who were in line behind us started getting their food before us. I called over a waiter who took my receipt to check on our order. He came back and said that our order had been over looked and was never sent out. ‍ Since we waited a lil over 10 min. he offered us a complementary cookie or ice cream. My cousin and I pick the cookie. We were expecting a small lil snack size cookie, instead he came back with our order plus two big chocolate chip cookies and three complimentary Chick-Fil-A Be Our Guest sandwich gift cards. My cousin and I got excited. As always our food was delicious of course, just a lil bothered it took a while to get our order since we were really hungry. Overall the employees here are friendly and very attentive to us and other guest. read more

Chick-fil-A - Fast Food Near Me - Ontario, California

Probably one of the best chick-fil-a I been to I come here for lunch often. I've never taken my own tray to the trash and I don't even get my own refills they always come to me and ask. Great service and clean environment. Recognize Heather and Ruben. For great customer service. read more

First time Chick-fil-A eater over here! This review is really more like 3.5 stars, so I rounded up. My friend went through the drive thru, and it sat in the car with her for about 10-15 minutes before I could eat... so take this review with that in mind. *Spicy Deluxe sandwich - this was really good. The chicken was spicy, but not excessive. I picked off the pickles, as chicken and pickles is not to my liking. The bun was soft and buttery. Lettuce and tomatoes seemed fresh, and not the butt end of the veggies. The chicken was moist, but not very crunchy. Maybe I'm too use to Wendy's spicy chicken sandwiches. I asked for mayo on the side, but ended up not using it. Just dipped it into the yummy Chick-fil-A sauce. 4/5 Stars *Chick-fil-A Nuggets - not bad... but not great. A bit too salty for my taste. And again, not crispy. Was this because they sat in the car steaming in their box? Probably... so I won't use that factor against the rating. I used these nuggets to try out all the awesome sauces. These were the perfect delivery system. And you can clearly tell these are ACTUAL CHICKEN PIECES. Not some fake chicken patty that you get at other fast food places. Dipped in sauce, these were good. On their own, not so much. 3/5 Stars *Waffle Potato Fries - lacked flavor. These were cooked just to the point of the potatoes to be fully cooked... but they were not crispy. I don't think this had anything to do with sitting too long... the color of the potato was still very pale. Not a fan. 1/5 Stars *Lemonade - bomb. 5/5 Stars If you've never been here... ask for one of each dipping sauce to try... my top three are Chick-fil-A sauce, Polynesian sauce, and the sweet and spicy Siracha. Will be back for the sandwich. Maybe I'll try a salad next time. read more

Chick-fil-A - Spicy deluxe chicken sandwich, Chick-fil-A nuggets, and waffle potato fries - Fast Food Near Me - Ontario, California

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I like coming to this location convenient and close to my house unfortunately every time I upgrade to a large meal half of my Chris cut fries are missing and the Dipping sauce is mixed in with my fries in the same container which is Ridiculous. read more

Chick-fil-A - Showing the quantity of fries in my large Box LMFAO Chick-fil-A must have lost my other half of fries lol - Fast Food Near Me - Ontario, California

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Nail in the lemonade! Missing fruit cup! Disgusting experience on May.5 visit. 1st I redeemed my points for a fruit cup, they scanned my barcode and deduct the points. Then when CFA brought food to me, they told me fruit cup inside the bag. I did not double check and just drove back to company. ce I open the bag, no fruit cup, even no ketchup. I thought this is a mistake, and did not plan to complain. At 2:30 pm I finish up the lemonade, the disgust thing happen, I feel somehing in my month. It is a nail! OMG a nail in lemonade! Called customer service and they insisted this is from lemonade seed. I know what lemon seed looks like, the lemon seed peel is thin and soft, and this thing is just same as our human nail (even after 2+ hour in the lemonade it is still hard). If you can bring me a lemon with such hard peel, I will delete this review. I am not going to this place again, horrible experience. read more

Chick-fil-A - A nail from lemonade, customer service said it is seed! But not, this is fkin nail! - Fast Food Near Me - Ontario, California

Chick fil a was great as always. Love the mac and cheese and grilled nuggets. My service however was not the best. The young lady taking my order in the drive thru didn't seem to be in the best mood. And I like to come to chick fil a because I expect good service. However, the gentleman handing me my food was great. Drive thru was so fast at prime lunch time. read more

Chicken Nuggets Al your food are ready you guys are really really nice and have a great sense of humor

Unfortunately, this restaurant has a limited breakfast menu and you wouldn't know it until you got in the drive-through and had a row of cars behind you and now you're stuck. Maybe try putting a sign outside showing you have a limited menu at the time so people don't get stuck in the drive-through having to order something they don't want but they're going to spend 15 minutes or so in the driveway either way read more

Went to this location and ordered a grilled chicken sandwich for a late lunch. When I got home, I started eating the sandwich but it seemed as though the meat wasn't affixed correctly on the bun.. no biggie, it happens! What I didn't expect was to find that there was only meat the size of a nugget at the very end of the bun! I would have taken it back but I was tied up working. I took a different route. I called to speak to the manager. I ended up leaving a message, still no return call. I'd expect better service from Chick-Fila. The person that put the sandwich together had to have known that the fillet was faulty but used it anyways. Manager also dropped the ball by not returning my call. I'd be very reluctant to patronize this location again. $5.64 for a bun and a nugget is a "clucking" joke! read more

I'm always happy coming here....never had a bad experience. Love Love Love The chicken samich...and the frosted lemonade OmG the best ever read more

Location has drive thru only open how am I supposed to fit a 18 wheeler huh curvaide temporarily closed?????

Chick-fil-a is one of the few fast food places my husband can eat breakfast with his wheat allergy. So we gotten into the drive-thru line at this location between 10:15 and 10:20 am on a Saturday. We pulled up to the menu board at exactly 10:30, having waited nearly 15 minutes. When we ordered our breakfast we were informed that they were now serving lunch. So we did our due diligence, got there on time, sat and waited, only to be denied. We didn't order, sat a while longer since it was the only way to get out of line, and left. This bothered me for a couple days. I decided to address my concerns to the manager because you shouldn't be rewarded for patience with denial. They had some PR or marketing person call me. She offered me little cards that would get us specific breakfast items but unfortunately none of them were things we could eat (he needed no wheat, I needed low carb). So she said she'd put my name in a book that they keep behind the counter. She told me I could come in anytime I wanted and we could each get one breakfast that was on our respective diets. Flash forward several months and we popped in one Saturday morning. We ordered our breakfasts and gave the salesgirl my name, explaining that she would find it in the book behind the counter. She didn't find anything. A manager, happening to overhear, commented that we should have come in within 30 days. After that names are removed from the book. Really???!!! Funny how this PR person never mentioned it. The manager and the counter girl were really surprised when we cancelled our order. This place is a customer service fail. Spend your money somewhere else. read more

Waited in the lovely long line for 10 minutes for someone to come out and tell us that "their systems are down and are only taking cash". Then had to wait another 10 minutes to get out of this entire line. No breakfast before work now. A very unhappy customer. One of the 5-7 in the line that were in the same boat as me. read more

Chick-fil-A - Fast Food Near Me - Ontario, California

They did great within the first few days with training! The food was delicious I got nice n hot! But pulled up tonight kinda of uncomfortable a guy was sitting in front (when you walk up) of door smoking something...there were other people in a car waiting on him. They were all parked right in front of entry..two guys started to fight/wrestle don't know if they were messing around or really fighting. they had each other in wrestling positions rolling around in front of restaurant on concrete interlocked with each other. Pretty scary when you're trying to go eat there. Employees that were ending their shifts were walking out with that guy sitting their in front of the door smoking something. Just loitering.. read more

This Chick-fil-a is trash. Always on limited menu. Always closing early. They closed drive thru 15 minutes early. Why?

Worst Chick-fil-A experience EVER! Line took awhile but it was near lunch time so I get it. But nobody ever came up to take our order. Literally just skipped over our car so we ended up ordering at the window. They had us pull up because the food obviously wasn't ready since we had just ordered. After 10 minutes they finally bring the food but no drinks! So we then had to go inside and get them but all except 1 were incorrect. On top of that, they ask how many sauces you want but then proceed to not even give you the amount you asked for. After 45 minutes we finally had our order of incorrect items, cold food, and old fries. These employees obviously need more training or something because this is not how my experience is at any other location! read more

If you don't want to wait more than 30mins in the drive through line, don't come to this location. Takes them 5-10 mins to give food out per car!! And I'm not even exaggerating. This morning I got to the speaker to order my food right away, there were maybe 5-6 cars ahead of me and took me 28mins to get my food and out of there!! My kids loves Chick fil a so I have to suffer once a week l but they are terrible. I know Chick fil a is known for long line but this is just extremely unorganized. Gonna start go to the location on Milliken instead, a little further but they are extremely efficient and most importantly fast!! read more

Deserves one star, I got down to order but was told by an employee outside that they are only doing drive thru, I said I couldn't because I had a semi and won't fit, and she said that even if vehicles don't fit they still won't do exceptions. I've never had an issue with another fast food restaurant not being able to help out truck drivers but this Chick-fil-A in particular will not help. What a let down read more

The only reason that I'm not giving 5 stars is that it is a busy location so it makes getting a drink refill a challenge. The food was prepared correctly, and quickly while still being warm. Everything was well stocked and I felt like the employees were really working hard. I would definitely come back to this location in the future. If you do not have tthe Chick Fila app be sure to download it and start earning points! read more

Chick-fil-A - Fast Food Near Me - Ontario, California

"executive marketing director" wow what a title, rudely approached me while I was in the drive thru & said she contacted me. I never received any messages from her. I have never seen such a cultlike atmosphere as what is happening at this Ontario location. I DO NOT wish to be contacted by anyone at this location ever! It is extremely unfortunate this is allowed to continue. As a dedicated customer I hope this is taken seriously. Respectfully Submitted. Tim Wright, Sergeant United States Marine Corps read more

If I could give 0 stars I would but it won't let me!!! I've Been waiting for my food for probably 20 minutes in the mail delivery zone and my food was still not brought out to me. I called the number to Chick-fil-A and they tell me they forgot to put in my order. Terrible customer service I wouldn't recommend at all!! read more

Fun fact this Chick-fil-A is always out of multiple things... whoever does your guys' inventory needs to be replaced. They always blame a shortage but Upland and Rancho always has their stuff. Things this location has been out of when I've gone: chicken sandwiches, cheese, bags for ice, multiple sauces, chicken nuggets. I've not experienced this at other locations and it's been going on for months. read more

Drive thru is not the best here! Waited20 min, to get nuggets. Rancho on Foothill is soooo much together and quicker. Should have walked in. This is ridiculous!! read more

Chick-fil-A is known for the fast efficient service. This particular location is horrible. I ordered in the drive thru, which usually is never a problem. The person taking my order did not know the products then after taking my entire order told me they are out of Polynesian sauce. Ok I'll take bbq. I get to the window then it's pull over out of the drive thru your order is not ready. The 2 stars are for the order was right and everything was hot. read more

I absolutely love this chick fil a. Employee Natalie is the kindest most attentive worker i've ever encountered. My food was fresh and yummy. I do not know what these other reviews are talking about lol. 10/10 recommend. read more

Horrible customer service, food is disgusting. We love chick-Fil-a but this location is awful. Management is horrible. We will go out of our way to another location than to come here ever again. read more

For the first time in history...my fries from Chick-fil-A were so stale it made me sad. :(

Just skip this location. The dinning room is no longer open and they only do drive-thru. The drive-thru line goes out the parking lot and down the street blocking traffic and making it nearly impossible to even get in the line unless you go around the block multiple times. read more

Not a chicken sandwich lover but chick-fil-a had me hooked. Food was served warm and tasty. Staff were courteous. Exceeded my expectations! Way to go Chick-fil-a! read more

I love the way they have there set up. Stopped by for breakfast. There was a a bit of a line. Every thing went quickly and flowed very good. Everyone was super friendly. read more

Order Number 6968987. We were in the drive thru line and were completely skipped over. We attempted to get the attention of the female worker but turned away as if we were not speaking to her. The Second Gentleman had already walked to the next car to far for us to catch his attention, but the other agent taking the orders looked right at us and looked away. The agent at the window was very nice took our order and we stood to the side. We had our order walked over to us but we were also not given our full order. Thankfully the last part of our order had been cooked and we didn't have to get a refund. read more

Stopped by for breakfast last week. It wasn't very busy, so we received our food in record time. Even with a slightly modified order, everything came out perfectly and was delicious. CFA continues to dominate the fast food segment in the US. read more

Each location is always great. The only complaint was that the service wasn't as friendly but it was 20 mins before closing and everyone looked tired. The food was hot and the dining area was clean. Keep up the great work.... read more