Well I tried to give this location another chance because of my last experience I have not spent money with this place. But I say maybe they have changed. Boy was I wrong same manger same results. I buy 2 Cobb salads 1 with a spicy Fil-A and 1 with the nuggets it regularly come with. These idiots cut up the chicken Nuggets which are in pieces already then give me a salad with a whole breast on top. I'm like for real you cut up nuggets that's already in small pieces but give me a whole breast , you don't think that need to be cut down in order to eat it with the Salad?? Who does that? I will NEVER be back to this location read more

Chick-fil-A - Cobb Salads 1 with nuggets cut up and ready too consume. The other with a whole breast on it. Why is that not ready too eat?? - Fast Food Near Me - Pittsburg, California

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Ordered food, waited for over 30 minutes just to see people before me get their food, I asked about my order and I was told it was somewhere in the line. Just a simple order, ended up getting a refund. So far it has been the most disappointing experience at this place. read more

I am giving the review a 0 stars even though it's not allowing me to. Worst & most unprofessional chick Fil a to ever come to. Come here all the time sometimes even 3x a week because I love the food but the management is horrible and not to mention they all have no manners . The workers in the drive thru always make it seem like it's too much to even ask for our meal . They only ever acknowledge the person in the driver seat even if they are not the ones taking the order. This is their job and what they signed up to do yet they never do their job and are no where near competent workers . Will be going to chick fil a Walnut Creek now even if it's 30 min longer and takes up more of of time and gas , at least I will be going somewhere where I'm acknowledged and appreciated . read more

Chick-fil-A - Fast Food Near Me - Pittsburg, California

I've been to a few different chick-fil-a's but this has got to be the MOST ghetto and unprofessional by FAR. Besides the food itself, I wouldn't know I'm at a Chick-fil-A because of how UNORGANIZED the lines are. How rude and unprofessional the workers are. I understand we needed a location out here in the Far East Bay but you guys should've put it in Oakley or Brentwood. This is literally in the WORST part of Antioch possible. This store if allowed to keep running like this will be closed down with the rest of Antioch in no time. Something needs to be changed with management and whoever is doing the hiring. read more

This is hands down the worst Chick-fil-A I've ever been, and that's no exaggeration. Trust me, I've worked in customer service (including 2 years at Chick-fil-A) and understand things can happen and little mistakes are made. But every time? I've come to this location numerous times and there's always something. If it's not missing items, it's a completely wrong order, or not having pushed my order through, or encounters with lazy workers. Today there were 4 drive-thru workers out and though cars were still lining up, only one guy took initiative to actually do his job. The others were still on the side laughing & talking together while we all were STILL waiting for service. And it pissed me off that whoever finally came to help me had an attitude as if it were inconvenient to take our order. Today's my last day visiting this CFA location. It'll be my pleasure to find better service at any Jack in the Box at 1am. read more

As a regular at chick-fil-a, I would have expected better, this is the second time ordering through door dash and my order has been messed up. I asked for no pickles when instead I received no tomatoes with pickles all throughout my sandwich. Maybe just recheck orders before completing ? ? Because I was utterly disappointed. read more

(Katelyn was very rude and nasty) I've always heard Chick- fil-a had exceptional customer service top-tier customer service but for some reason this location in Pittsburg shows doesn't have that. Today I went for breakfast and Katelyn "Katie" was at the window I am a very happy person I said "Hi good morning! :) " she responded so dry and rude "what's the name on your order" I said again "hi good morning and it's for Janette" the lady didn't say ANYTHING!! And she messed up my order!! I hate bad customer service !! Please train your reps this was horrid and so rude. Don't be rude be respectful! Don't work here if you can't abide by the morals and ethics of the company. read more

Well I went here and asked for grilled chicken nuggets and no sauce and I asked for sauce. Wow totally uncalled for.

My husband and I come here often & we accidentally drove off without taking our change. Maya was kind enough to come to our car and advise us our change was a lot more than we thought. Super honest & very sweet! Thank you, Maya!!! read more

This spot has been hit or miss. I've been here probably 5 times since they opened about two years ago. 2 times the food was great and accurate. 3 times the food was missing something, incorrect order or food was cold. Some staff are very nice but others are just here for the money. They just want their shift to be over. Chick-Fil-A is all about enthusiasm and great customer service. This restaurant is not so much. read more

Sadly this particular Chick-fil-A is NOT TYPICAL of the other Chick-fil-A franchise restaurants. I've been to many Chick-Fil-A's including the restaurants in Fremont, Pleasanton & Walnut Creek each when they first opened. This restaurant is not to standard and it's only been open 2 weeks!!! The overall service levels and quality controls are NOT to the Chick- Fil-A standard I'm used to! Today was my second visit and I likely won't be returning, I'll wait till Livermore opens up!! I ordered the classic sandwich meal with a large waffle fry and only received 8 waffle fries!!! Additionally, the fries seemed undercooked and somewhat raw. The food was lukewarm, the drive- thru wait staff wasn't as respondent and friendly as I'm used to at other Chick-Fil-A restaurants. I also asked for a bbq sauce and ketchup and received 4 packets of chick-fil-a sauce???'!!! I asked for a coke soda and it tasted like I received a Dr. Pepper ???? The service staff didn't seem particularly friendly. Again NOT the level of service I've experienced at the other franchise restaurants. Too bad! I live in Brentwood and will to travel to Walnut Creek or the new restaurant in Livermore for decent service! The new owners need to be on top of this. If what I experienced today is going to be the ongoing service level.... Very disappointing! I'll be reaching out to the Corporate Office. read more

Chick-fil-A - ows three packets of chicken broth - Fast Food Near Me - Pittsburg, California

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I'm sorry Chik-fil-A, I love you but this is needs to change. I've never had a problem with chik-fil-a until I went to this location. Today, even though there were only a few customers, it still took 20 minutes for our order of 3 regular biscuit sandwiches, and 3 spicy biscuit sandwiches. When we finally got our biscuit sandwiches they instead gave us 6 spicy biscuits. And one of the CHICKEN sandwiches had no CHICKEN. I'll be returning with my 2 pieces of bread in wrapping paper to see if they'll rectify this mistake, if not then this review unfortunately will have to stay. :( read more

Chick-fil-A - Chick-fil-A- Chicken Biscuit - Fast Food Near Me - Pittsburg, California

I'm disappointed with this location. I been to Walnut Creek so many times and service is so great. Even when I'm in Walnut Creek drive thru they ask you what you want on your sandwich and ask you the sauce but. When I go to Pittsburg they don't have a menu to go off by. Not to mention they don't mention the options or what sauce you want like at other locations. It can be because they want to go by fast but they don't get my order right .... They have forgotten a sandwich or the large fries is a small and my drinks and order are wrong. It's disappointing honestly and they need to do better read more

I had an issue with my fries and the interaction I had with one of the "managers" was horrific! I never want to go back! my fries were cold so I assumed they weren't made fresh and naely came to assist and completely went crazy the way she was acting was so distasteful! She wouldn't replace my fries & then She made me uncomfortable and yelled at me. Oh and The whole time she was yelling she was staring at my breasts. BEWARE TO ANYONE WHO COMES TO THIS ESTABLISHMENT! I would rather make a 30 minute trip to walnut creek for better service. Oh and I will be contacting corporate about this incident. I am disgusted with this woman's behavior to say the least.. I'm in utter disbelief she is a "manager" read more

Came for an early lunch with the family. Good food and great service all around. Special thanks to NJ for the exceptional service!

I'm very upset with this place I waited 45 mins in the drive through which is fine that was my choice to wait but when I got to the window they started reading my order and I said I didn't order the side salad. So the girl walks away from the window and goes to get the manager to "take it off". Well I got my correct order but on my receipt I was still charged for something I didn't even order. So why did the manager come over to the POS? To pretend to take something off??? I will not be back, it's not cool to steal peoples money. read more

Best costumer service!!! I want to give a big shout out to someone who works there. His name is Favor and he has the best customer service !! Never disappoints!!! read more

Chick-fil-A - Fast Food Near Me - Pittsburg, California

Horrible service! I'd rather drive to Walnut Creek than visit this location again. First off. They make you stop in the drive thru like where there is no menu and do not provide one for you. Second. While placing my order, another employee was standing at the employee entrance by the drive thru eating food and then licking her fingers. Didn't bother to clean them off and proceeded to start suing her tablet to take orders from customers. Third. At window employee didn't even bother greeting or looking at us. Just handed us out food with his back still facing us. Was too busy taking selfies with other employee inside window. All while manager was standing around with no care. Very disappointed and unfortunately not surprised by the service. read more

Well, line moved quickly and everyone was courteous as expected. Here is the problem: ordered 3 chicken deluxe sandwiches. Only 2 of them had chicken. yes, 1 of them was a cheese sandwich. read more

I have eaten here, many times, since they opened, and not once have I had a problem with my service, or the order. The food always has been ready, fairly quickly, and has always tasted great. I have had my food brought to my table. A kindly lady even came around and asked if I needed anything, such as a refill. This things happen every time I go to Chick-Fil-A. Why do I get such good service? Because I pass the always long line of cars, park my car, and go inside, and eat. Always good service and food, inside. We all know that Chick-Fil-A is one of the most popular fast food restaurants, around. We also all know that the drive-thru is always super busy, because of it's popularity. So if you know this, and you still go to that long assed drive-thru line, you have no right to complain and blame it on Chick-Fil-A. If you don't like waiting so long, skip the long line of cars, go inside and order your food, pick it up, and go, in a quarter of the time. If you go through the drive-thru, just because you are too lazy to get out of your car, then, we'll....go back to the beginning of this paragraph, and remember, while you're still waiting to order, I've already ordered, and am enjoying a great meal. read more

Great customer service. Food is very tasty for fast food. Would definitely patronize other locations in their chain.

Went today around 8pm they completely messed up my order couldn't even check my order with how stuffed they made the bag ugh thanks chic fila read more

Ive been to this location twice and haven't had an entirely terrible experience yet (fries were cold. An experience I have NEVER had with any other Chick-Fil-A). I'm just hoping that Antioch/Pittsburg doesn't continue their storied reputation of poor hiring/training and turning a perfectly successful and popular franchise into trash (ie. See Sonics). Don't Eff this up guys. read more

Delicious food! Drive thru line moves quickly. The restaurant looks really clean inside and the staff of always friendly!

Not very good at all. Got the deluxe chicken sandwich and the chicken had barely any flavor and the 5 PC nuggets I got were absolutely pathetic. As far as chicken sandwiches go just stick to McDonald's, Popeyes and KFC. This place is trash. The 2 stars are for the Chik-fil-a sauce and the Mac n cheese which were pretty good. read more

Yes to this!! Very efficient. Went on a late night trip with my mom and they had everything organized and seamless! Thank you for coming to our neighborhood! read more

Food tasted just as good as other Chic-Fil-A's. The wait time at 11am was about 25 minutes (long lines as usual for Chic-Fil-A) but hey still faster than Sonic's in Pittsburg. read more

Order over 40$ and ask for ALOT of sauce. So mad I didn't check before I left but in the bag was 1 package of sauce. Talk about a disappointment. Should of went to in and out across the street. read more

The food had a burnt oil smell and taste. The chicken sandwich was dark brown not golden brown as seen on TV. The taste was much worse. It definitely tasted old. The fries were wimpy and limp and had no crunch. The soda was flat This store needs some help This store would need to pay me to keep my mouth shut and not rave about some boring, tasting food. I only wish I had thought to take pictures to post. they get a 1 from me because I can't go lower. read more

They didn't get my order right and one of them is hella rude. And the worker that took my order wasn't really paying attention

Second time they got my order wrong. I was on the phone while my step dad ordered me a kale crunch salad because I had to tell him what I wanted. When he got here they gave me a regular side salad. So disappointing especially since he's gone straight to work and I can't go up there. More frustrating than anything since this is not what I want to eat. Smh read more

This specific location is a headache. The lines are always super long. Im not sure why the never have the people outside along the line taking orders. I sat in the line for over 15 mins to order from the breakfast menu and missed it. read more

This chick fil a is beyond ghetto and really represents this area wrong. the employees are not happy and they're just unexplainably rude. i've been to chick fil a in so cal, other places around the bay and even montana and i've always gotten nice service but here it's so bad. people are obviously not happy and they always get my name wrong even when i've said it a good 3x. should hire some people who are actually loving their job and not just working for the money which is beyond obvious here. read more

Horribly disappointed. Although it was very busy, the service was fast. ordered 2 spicy chicken sandwich combos with the waffle fries and and a soft drink. The chicken has NO flavor and honestly, VERY SIMILAR to a McDonalds $1.49, McChicken sandwich. The waffle fries were just warm and not hot, at all and had ZERO flavor. The chic fil a sauce was rather, nasty. I thought it's truly sad that people actually think, this is good food. I know they are popular and a wealthy company but,WTH? The best part was the diet coke which, I haven't had one in quite awhile. read more

This review is for the older lady with white hair. I come to this Chick-fil-A often it is the closest location to me and I never have any problems with any staff but when I order my food online and pick it up in the restaurant, this lady is always so rude. She will call my name and I will say I am right here and she will walk away and not hand me my food today is the second time that she has done this. And she will not put the right sauces in my bag again I've never had any problems with any other associate working there. It's just this one lady I'm not sure what her problem is but I've seen her be very rude to other customers too telling them that their order is not ready in a very rude tone and rolls her eyes at them. I don't think she should be working there Lol read more

This place never disappoints. The service is the best. Girls taking my order always so nice. They always get my large order right. Mac.n.ch.is great. They are so fast. So glad I don't have to drive to Walnut Creek anymore. read more

Pretty decent Chick Fil A. Definitely recommend coming here right when they open before the crowds of morning commuters roll through. Purchased a Frosted Lemonade, Frosted Coffee, 2 Chicken Breakfast Bowls, and a large order of Chicken Minis. Speed of service was reasonable for my order. Definitely want to go back and try more in the morning. Have a feeling lunch and dinner are BUSY read more

That's it for me!! My last order they got the dressing wrong and missing one entirely plus we didn't get the crispy bell peppers nobody wants to wait 20 minute for two salads but if the order was correct I would have been fine. 20 times I have visited this new restaurant and about 5 of my orders have been correct. I will not be going back to the Pittsburgh/Antioch location. read more

We had really fast service and this young lady named Riley helped us out a lot after coming back from the Diga Bay

I love this spot. But today while still in please and thank you mode this angry old woman of NO color has the nastiest attitude. She had my order on a tray so I was like oh it's to go can I have a bag. She goes and whispers in the young girl on no color and she places it in the bag. The old lady brings the bag with her brows on her for head as if I was being rude. So I left. Checked my bag and found some of my order missing. So I went in requesting the rest. She gone say she didn't know what I got. When she had what I was given on a tray and then bagged. Just cause people are of no color and old does not mean they are not mean, nasty and rude. She was all that and more a does not need to be on the front with the nice people on front line. A beautiful young black male kept the nicest attitude during the entire exchange which made me stay calm. I appreciate him as well as the young male who took my order. Also big ups to the black female who was being treated ugly over bacon for a sandwich four to five hours old brought in by black female. It was ridiculous and just plain crazy for you to drive allllll the way back for some bacon and breakfast been over!!! Stoooooop! Lol! But yea get that old lady off front line befor she do that face in front of someone who reacts to it. read more