I've been a fan of Chickfila for years, and was ecstatic when I heard one was coming to Shawnee. From day 1, this Chickfila has met and exceeded my expectations of quality food and service from a fast food restaurant. The staff and management here really go above and beyond to make sure that every dining experience is a positive one. I am a huge fan of the chicken sandwiches, chicken noodle soup, waffle fries, sweet tea, frosted lemonade, and their peach milkshakes! An excellent alternative to Sonic/McDonalds/Taco Bell/KFC, Chickfila is worth it every time. read more

This is the absolute worst run Chick-fil-A of all time. Every time I go to this one never fails. I wait forever. I always do a mobile order and I'm literally waiting 15 minutes. I was there today at 10:30 ordered two grilled chicken sandwiches and it took 15 minutes. They were not busy. Prior to this their employees just strangely just stare at you like they're more worried about socializing with customers then just getting the food out the door. Whoever manages this one needs to wake up and realize terrible terrible service so slow. Your job is to get food out sure be nice to customers is nice but you don't need to talk about everything they did in their day. Just worry about getting food out efficiently and making sure the food is high-quality that's it. read more

Love the food! If your looking for a treat the frosted lemonade is excellent. I have never been let down by the service and it gives a great atmosphere. read more

Very friendly staff. Fresh, hot food. Coffee is so delicious. Pretty quick as we had multiple cars in front of us read more

Chick-fil-A - Fast Food Near Me - Shawnee, Oklahoma

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As a Shawnee resident and loyal Chick-fil-A customer since this location first opened, I've earned over 96,000 lifetime points, with more than 90% of them from the Shawnee restaurant. That should tell you how much I've supported this store over the years. Unfortunately, over the past year or so, I've seen a noticeable drop in both evening service and meal quality. Even when ordering ahead through the mobile app, wait times have grown longer -- surprising for a brand known for efficiency. I've tried coming back at different times of day and different days of the week to see if it was just a timing issue, but the results have been the same. The chicken quality is hit or miss, and sadly, it's mostly a miss. It's often gummy or chewy, missing that signature crispy, juicy texture Chick-fil-A used to deliver every time. The fries are still consistently good -- hot and crispy -- but the chicken used to be the star of the show. Because of this, I've started visiting the Midwest City location (Sooner & 15th) instead. Their service is fast, their food quality is excellent, and it reminds me of what made Chick-fil-A so special in the first place. I'd like to encourage Jeff and Cathy, the owners of the Shawnee location, to visit that store and see how they can bring back the same level of quality and consistency that once made Shawnee one of the best. This community deserves that standard again. read more

I've left a review before so this will just be a continuation of my dissatisfaction. Ambiance & Service - Once again got treated rudely and they got the order wrong. Food - as mentioned it was wrong. This one is living off the corporate reputation. Not living up to it. What to do to improve it? Maybe shut it down. Then people won't quit the entire chain. I swear this one is the worst or I'm the most unlucky guy in the world. read more

Exceptional, prompt and efficient customer service. I came in and was served immediately with a smile and respect. The interior was clean and the staff were happy to be there. I attended on Memorial Day and the restaurant was full yet I was able to get serviced quickly. I highly recommend this restaurant. Kudos to staff and management! Great job. read more

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This location always gets my order correct. Service is quick and staff is very kind. Spencer took our order and was very patient with us.

Terrible service!! I waited 20 minutes to order and 20 minutes at least to get my food. The employees were lazy

just ate and in a hurry, but it was alright, sauce seemed off. food came fast so that was nice, the servers were kind aswell. loud in the restaurant but I don't mind noise. read more

Chick-fil-A - fancy sign - Fast Food Near Me - Shawnee, Oklahoma

This place used to be good but has really gone downhill. The final straw was when I ordered a DoorDash and when it was delivered it was incorrect. I called and the guy that answered the phone hung up on me when I asked if anything could be done. I called back and talked to a manager and she told me that I would have to contact DoorDash even though it was Chick-fil-A's fault that the order was messed up. I asked if they could offer a gift card or anything and was told no. read more

The chicken sandwich is the best with the waffle fries The staff is always friendly and going through the drive through is fast and easy I will be back read more

WOW, JUST WOW!! The customer service was actually superb! Not gonna lie I don't recall a better place to eat in Shawnee or even maybe all of Earth! The dashing young man wearing the cow suit was the highlight of my day! Someday I hope my children will be as well rounded as these fine Chick-fil-A employees. Chick-fil-A Shawnee !!!!! read more

Chick-fil-A - Food - Fast Food Near Me - Shawnee, Oklahoma

One southwest salad via the drive thru . . . . takes 20min This is the slowest Chick-fil-A I have experienced read more

I love Chick-fil-A, but this location is starting to have problems. The tables, chairs and floors are never very clean. The flys are getting quite annoying also. I'm probably going to stick to the drive through from now on. read more

i have neverspent more than 5 minutes from order to product. we mustve sat in the drive thru line after ordering for a total of 10 minutes. 5 of that sitting at the window and the lady at the window was chatting with us the entire time while everyone behind her was busy bees. she was super nice and it was a nice gesture, but we really just wanted our food and to get back on the road. read more

To small and over charged fast food. I use to be a fan however their sandwiches have gotten too small.

This is our go to quick food resturant in the mornings. The chicken biscuits are always delicious, hot and the piece of chicken in the middle is always covers the bottom of the biscuit. read more

Here is why we think Chic Fil A is one of the best fast food restaurants: industry best customer service compared to any other chain, homemade fresh squeezed lemonade with free refills (which is unusual considering the quality of lemonade), salads are always fresh, chicken is as good as chicken gets (which will never be as good as beef), restaurant is clean, playground is clean, very kid friendly (multiple people talk to my kids and make sure they are attended to), they come out to your table to see if you are OK but don't require a tip. read more

Went thru the drive thru pretty quickly but I didn't get the right sandwich. Ordered grilled club but got spicy.

Food is consistently good! They read back my order correctly but it's not what I got at the window. Not sure what happened there but everything was fresh and delicious ! All is forgiven ! read more

After receiving a bone-cold breakfast burrito at the drive-thru , the manager responded to my complaint card and said, "Our food isn't cold here; we actually have the opposite problem!" Nice job sir! I routinely submit complaints about food that is satisfactorily "hot." While my initial experience was disappointing, I'm pleased to report that my family has since enjoyed regular meals at this CFA location, and it does indeed represent the brand well in form and function. The employees are friendly and engaging, and I'm stoked to see the owners often onsite. Thanks for the good meals CFA, and we look forward to many more! -AW read more

Chick-fil-A - Fast Food Near Me - Shawnee, Oklahoma

I have been to several CFA's and this one in Shawnee has to be the worst! I have a child who loves CFA. With that being said we eat here often. For the price you would think the food would be great every time. Sadly not the case! The order can be correct on the screen and even correct on the receipt. What comes out the window is another story! The quality control needs improvement. I stopped getting food when I go now. I just get drinks. Today I ordered a large lemonade lite ice. I got a large Diet lemonade. I am so mad I could scream!! Getting my food wrong is becoming my new normal but my drink! it's a pain to get your food replaced. Waiting in the long line then having to drive back to have the order corrected is a pain in the butt! I am all for kids being employed but maybe put someone more experienced and triple check the order before it goes out. Especially for a special orders. read more

Our cashier, Natalie, was the friendliest person. She was all smiles and made us feel like family.

Doesn't seem like much but the workers care and make sure their customers are happy when they leave. They work so hard. They only get one day off each week. Please care for these workers they care for you. This is a amazing quick food place. read more

Man 10/10 every time we come thru is amazing I wish we could get extra sauce when asked though!! And you don't even get a chance to look at the menu they rush you at the end of the drive way. read more

The man took forever to take my order (it was not complicated) and then at the window I asked the lady if they charged me for meals instead of everything separate and she said yes when that was not the case. While taking my order the man asked if I wanted medium or large fries and I said large and we got medium fries and large drinks?? Oh and it took 17 minutes to get through the line. read more

This place has good service and amazing food they are nice and respectful they bring the food to you and it all good

Typically Chick-fil-a is an incredibly well run restaurant. However we spent over 30 minutes trapped in their drive thru. It was the slowest drive thru I have ever been in and they didn't have additional staff working the line like every other Chick-fil-A has. Don't stop here unless you want to sit in line for a very long time. read more

Good food but I went to the Drive thru & person took my order way before I could even see a menu. I'm not a regular and wanted to see the menu or specials. Need signs with food items posted along drive up !!! Still the chicken nuggets were good read more

Is this fast food?!! The nicest, most amazing, super duper employees I have ever dealt with! Omg! Like for real! I've eaten at many establishments. From 5 star to hole in the walls and this is the most amazing EVER! Good grief! You folks are outstanding! On top of all that fantastic A plus customer service is hot and fresh food. Man oh man! Will definitely visit again and again and again! read more

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The best place to get a hamburger. . The staff here are amazing. Come here to get a great chicken sandwich. Waffle fried and cold ice tea. After you finished eating. Finish it off with a hot chocolate chip cookie and cold glass if milk. read more

Isaac was nice but didn't listen to us very well. Ordered a regular chicken sandwich and one spicy chicken sandwich with a gluten free bun. Got a spicy chicken sandwich on regular bun and a piece of chicken in a box and a gf bun in a package. No pickles? I had to switch filets just so one sandwich would be right, took the rest home to "build" on my own. Geez! read more

I used to love going there but after today I will not be back cause the just dealt with the most judgemental staff and like to get other vehicles that was nicer first but still made me wait . Not happy #judgemental crew read more

No joke best food around!! (: ignore any other places! BECAUSE it's a waste of timeeee. read more

I've never been to a bad CFA and this one is no exception. Love my experience every time. Good food, great service!

Best Chick-Fil-a. The employees are always friendly. The drive thru is lightning fast. Even when you go inside check out is fast. I do my best to never go to any other location. Best Chick-Fil-A in Oklahoma. read more

One of the best Chick-fil-A restaurants I have been to. Clean, friendly, helpful and great food every time I have eaten there. The food is always hot and fresh. Other fast food restaurants should learn a lesson from Chick-fil-A. This is how it's supposed to be. read more

This is the only Chick-fila that I have been to that needs to improve customer service. Last night (Saturday night at 9:55) we wanted one of those great ice cream cones only to find out they had already broken down the machine . Chairs were already on the tables. I guess getting out of there early was more important than customers. Go to MWC Chick-fila. They know how to treat customers. read more

My wife and I stopped there to get a couple of chicken sandwichs. We went thru the drive thru and the person working was extremely polite, very professional. The food was hot, the chicken was outstanding! I could not ask for more. Thank you read more