This place went down like the titanic on a Sunday night after 9. Would dread going there when it's actually busy. Giving away orders, long tickets, you name. Bartender and GM need to go work at an airport diner, that's about their skill set read more

Updating my review. I get take out here a lot. More than once I've ordered guacamole with my chips. It's a crap shoot. Sometimes it's fresh. Sometimes it's brown and inedible. Tonight it's inedible. Waste of $5. Really disappointed. read more

Chili's - Guac shouldn't look like this. - Bars Near Me - Barboursville, West Virginia

We go to chilis often but have never left 100% satisfied. Typically we disregard the small things because the deals there are good. Unfortunately, our trip there on February 19th was very disappointing. Our server was kind and attentive but seemed extremely overworked(staff shortage I assume). She literally busted her butt for us the entire time and we are not the type to ask for anything. This time however my daughter(6yr old) ordered the kids chicken tenders as she has before. She took her first bite and chewed on it for a loooong time and we asked if she was okay. She mentioned that there was something hard in her chicken and we discovered a large bone. Unfortunate but it's normal with chicken. The worst part was that every single piece of chicken she had was full of gristle. Again, we're not picky but we tried a bite and literally couldn't chew through it. I've had bad chicken from restaurants but never completely inedible. Had it been my food, I wouldn't have thought anything about it but it could have easily chocked any kid. We didn't mention it because I didn't want to bother our server. I'm just hoping that this comment encourages more quality control especially on children's food whenever safety could be an issue. read more

Hostess was rolling her eyes and not even looking up when taking reservations. She appeared to be mad due a lot of people coming in at once. Other servers were starring at her lack of professionalism. I asked if something was wrong. She rolled her eyes again. I left and will not return. I use to be a long time regular here but the last three visits have been either rude or poor experiences. Supervision may need to re-evaluate workers read more

Was looking forward to eating here for the first time. Entered and gave my name for a table of two and was told by a manager that it woild be 30 minute wait. After 45 minutes asked if we were passed I know mistakes happen but was told 13 more call a heads were still in front of my party. Seen five tables sit for 15 minutes with dirty dishes from previous parties. Poorly ran Chilis will not try again. read more

Food was ok, server was nice but slow, and it took and hour after we ordered to get our food. Probably not coming back here any time soon.

Although I get the same entré every time I come in, it's wonderful every single time! Love chili's!

Should have checked Yelp reviews before going here but I didn't. Big mistake because I ordered take out and waited almost 30 minutes and then got back to hotel and realized I had 3 chicken crispers in my sampler platter and NO fries with Buffalo Chicken sandwich. Too tired and too far to go back once I noticed. Also saw an employee smoking with two "friends" out front along the Mall Road. Very unprofessional. Won't be back read more

Ordered the Loaded White Queso appetizer which arrived with cold, stale chips, gloppy microwaved cheese dip and a glop of black guacamole. Then our food arrived, my son ordered Ranchero Chicken Tacos where both the rice and beans were cold. I ordered the Santa Fe Crispers Salad where the lettuce was soggy and the chicken crispers were cold and gross. The service was decent but the food was an epic fail. We won't be back. read more

Only if our food had been served on the floor could our visit had been any worse. They were not that busy when we arrived so we were seated right away. That was the highlight of our experience. We must have sat in our booth for 3-4 minutes before anyone showed up to ask for our drink order. My girl's drink arrived maybe 5 minutes later and my beer took an additional 5-10 after she had hers. After our waitress showed up and took our order we had already been there close to 20 minutes. Keep in mind they were not busy -there was no waiting line. When our food arrived that was the last time we saw our waitress. Our order was not cooked properly, she never asked how our food was, we never received refills. We watched as other tables were properly served by other staff members. No idea what the problem was but by the time we used their little table checkout system we had more than a few feedback comments about our service... Which we never heard received a response on so that tells me what I need to know about how that establishment is run. read more

Horrible service! Been to this place twice this week, first time was horrible, horrible bar drinks, even worse service. Food was ok. You can tell there is a complete lack of management in this restaurant. Servers on their phones, letting the food back up in the kitchen, refuse to clear tables between courses. 15 -20 wait on drinks. Food comes out cold and all at once. Literally 2 minutes between salad and main course. Servers complaining out loud that they are pregnant and the host is turning people away. Well its because they cannot handle the few customers that they have. After two times of absolute atrocious service. We will not be back! read more

Just went there this evening for a take-out order and the food I got was cold by the time I walked out of the restaurant. I don't blame the person they had dealing with bagging all of the take-out orders at the time, I blame the kitchen and management for the food not coming out at roughly the same time, causing the food to sit around for 10 minutes not under a heat lamp. There was also nobody helping this poor kid, and the manager didn't exactly look too busy. For a chain restaurant, I'm usually reasonably okay with Chili's, but this one disappointed me immensely today. read more

Ate here with an old friend from college and it was delicious! The service was prompt and the food was quality. The skillet queso dip will always be a favorite of mine! Though I would strongly recommend no one even try on a Friday or Saturday night after about 4:30. When we went in at 4:00pm there were lots of empty seats, but the line was spilling out the door by 4:30. Why no 5? The food just doesn't blow me away. It's a good, measured quality but it fails to get me excited on it's own merits. But it is still a great place to catch up with friends! read more

I went with a few colleagues from work for supper. We waited for 5 minutes for a seat, which isn't bad. We ordered queso for an appetizer. It was different from any queso I've ever eaten but in a good way, I really liked it. The service was good and prompt. The food was prepared well and everyone at my table was pleased. Really the only negative thing was that we were seated so that we could see in to the kitchen and it didn't look the most organized. I'm not going to call it dirty but cluttered and the floor was a bit messy in the kitchen. Overall good experience. read more

Waitress was very nice & kept a good watch on our drinks. Never once had to ask for a refill. ALSO, my boyfriend dropped a potato skin on floor & she saw it....she brought us 2 new potato skins! Food was very good & we will definitely be returning to this establishment! read more

Great place to eat but is always busy especially on the weekend and usually after 4pm throughout the week. Would have gave it 5 stars but you always gotta wait for something here. I like the food here, but like I said you gotta wait. read more

We ordered curbside pickup for dinner for my wife and myself; one for my in-laws for mother-in-laws' 80th birthday; and another for my daughter and her family who were at home with their new twin babies. I ordered 3 each of the family sized fajita meals. Ordered extra Guac along with 3 additional orders of chips and salsa @ $8.29 each. There was NOT a single drop of salsa to be found. Not even for the chips that came with the meals!!! There were NO fajita shells!!! There were supposed to be enough for 16 Fajitas! NOT A SINGLE ONE!!! NO Guacamole! No TOPPINGS of any sort for the fajitas. I called when the food arrived at home home and they told me there was no one for me to talk to but they could take my name and number and call me back when they had time. WHAT?? They wouldn't even put together what was missing and let me return to get it!!! The only thing the girl would say was "I'm sorry for the inconvenience. There's no one available for you to talk to right now." I explained that I didn't have enough materials to make a single fajita. She stated her scripted line again. I said "that doesn't do me any good." She hung up. That was $165 food order on top of which CHILI's tacked on a $25 tip - FOR A CARRYOUT ORDER!!! $195 AND NOT A SINGLE COMPLETE MEAL and they did not care! read more

A great change tex-mex restaurant. They are constantly re-doing their menu in a position wAy. Plus, their new pay at the table kiosks allow you to add drinks or desserts to your order AND pay by credit/debt anytime you want. Plus, the food is excellent read more

My wife and I love to go to Chilis. We always start with the tostada chips and salsa, then she usually gets the Margarita Chicken, and I get the Memphis Dry Rub ribs! But everything there is good- the original burger, the country fried steak, all if is awesome. And you just can't beat the El Presidente Margarita. For a great evening out, go to Chili's! read more

I've never liked this place. The food quality is terrible. The biggest offense in my book? They are called Chili's, yet nothing is truly spicy. Once I went and asked for Tobasco to drown out the flavorless food and they have me the vinegar mess Frank's Red Hot. As a pepper-head, I find this offensive. read more

Lately, the place seems to stay dirty. When walking towards the restroom, one easily can view the kitchen ...very unkempt...I can only hope that's not indicative of the food I've received. Not one of my favorite restaurants any longer. read more

This is your standard chain restaurant. Thy have recently updated their tables with the partial self-service tablet. It will take a while to see how well that works here, but I feel like the overall food/service has been dropping over the months. The Chips n Salsa are great (but price went up some and is a little high for chips n salsa). Their new menu items seem to be ok, but it depends on the day and how busy they are. Place it better suited for lunch than dinner. read more

Food deserves 5 stars, but the lack of service severely drug ut down. I didnr receive any refill had to ask for check three times and ask about happy hour and was ignored read more

There is few bad reviews I leave but add this to one of them. I ordered the Craft Double Burger and ordered it just the burger and cheese plus lettuce. But when the burger came its cheese was VERY crusty. Not looking near what menus picture clams for it to be... when I tried the burger I found a funny taste but thought it was the cheese so I kept eating to get sick of the cheese and decided to eat the part in the middle without cheese... but I found that it was not the cheese but the burger was rotten the meat tasted very strange and sour and left very bad after taste. One picture is the menu and the other one is what I found after eating part. Hope I don't get food poisoning from it. read more

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Stopped tonight while travelling. Always do good stopping at Chilies. Well not tonight, food came right out, grillrd chixken on tacos, rice, and hot beans. It came right out of kitchen, and was all ice cold. I got a "sorry", but no real satisfaxtion. I paid for my beer, and went to a neighbor resturant. read more

Service was a little slow but the food was hot and delicious. I had the Monterey chicken with corn on the cob and loaded mashed potatoes. My boyfriend had jalapeño BBQ chicken enchiladas, and we shared chips and salsa. Being able to pay at the table was really convenient. Would have given 5 stars if our waitress had been a little faster. read more

The food was fine...as long as you didn't order a steak. They have new cooks that couldn't cook a steak to save their damn life!! I ordered a medium rare and it came out well done, the second one came out medium well. I ended up canceling the order. IM SO PISSED! read more

Food not good at all. Ordered Cajun chicken pasta that looked like it had sat under a heat lamp for a very long time. To the point that there was no longer sauce on it when it came out. read more

Host was weird. Food was over-cooked. Even the salad was mediocre. The waitress was the only reason they got a 2 star. Blah.

Got the classic ribeye. I asked for medium..I got medium well to well done. This after waiting 30mins for the food. Server was great. But when asked to speak to manager bout are food being cooked wrong (Alicia's burger was overcooked and crispy) the kitchen manger's 1st response to me was oh the ribeye with pink in it? To which my reply was that's not medium I've ordered my steaks medium for 20yrs do you think idk what medium looks like? She quickly moved on to Alicia's burnt burgers and I got up and went to the bathroom..needless to say their GM will be getting phone call on her attitude. read more

Food was OK. Service was extremely slow. Would not serve my 22 year old a drink because he got his license the day before his 21st birthday so it was not "a sideways" license like the one showed in their "book". When the manager came over to explain, she acknowledged that my son was 22 but the "book" would not let her serve him. It was apparent that even she recognized the stupidity of the situation. When you have at best average food and slow servers and kitchen, you might want to rethink how the "book" is managing your restaurant. Our last visit to a Chilis. read more

Good food and better service this visit than the last couple of visits. Chili's has always been a favorite of ours, and the Huntington location used to be wonderful but hasn't been quite up to par in service or food quality lately. Seems that some management may have changed (not sure, just haven't seen the usuals the last few times) so that could be the reason. read more

Great food, needs larger waiting area for guests who have checked in though. Very cramped and cumbersome. This is my second time here and honestly love the food. Margarita's were fabulous too! read more

Very very good I read the other reviews on here and was worried but it was great. fajitas were great every thing was hot and fresh. Will visit again . Had good service from the waitress also. read more

This place would have gotten a 4 if I didn't have to sit for 20+ min while my waiter talked politics with the people next to us. We had the queso for an appetizer which wasn't very good and reminded me of refried beans but the salsa and chips were great. I ordered the half rack ribs with a dry rub, which were small but delicious. The fries were only ok. My husband got the steak, which he devoured and some mixed veggies which was just broccoli and carrot strings. read more

I'm honestly not sure why this place has such low ratings! I've been here several times and everything has been close to perfect! My food always comes how I ask, the appetizers are quick, the drinks are strong, and the service is typically on point! Sure you may have to wait a little long during peak times, but that's anywhere you go. I would recommend! read more

First of all the waiter was very rude and wouldn't say anything to us very understaffed and need to be trained on customer service, second of all the food taste like shit it went downhill since they got new managers. Would NEVER recommend anyone go their again. You're welcome read more

Waited to be seated for a good 7-8 minutes. Not a single server in sight. Mind you, they weren't busy in the slightest. Once the food arrived, turns out the burgers weren't done. Basically just thrown on the grill & warmed up for a second. Couldn't get the server to come back to do refills for nothing. Needless to say, the guy didn't get a tip. & also the table beside me had to send their food back to the kitchen not once, but twice. read more

Chips were stale. The crispy chicken tenders had a rubbery texture to them. Corn on the cob did not smell the best and had no flavor, along with the rice. Would only recommend if you're starved and there is absolutely no where else to dine in. read more

I agree with Janet F. We have also been unable to get a table on Friday and Saturday night. This proves what a great place to eat and spend a weekend evening. The Margarita Chicken is my favorite, but we sometime get the fajitas for 2. Yum, wish I was there now. Only wish there was another location closer to my home. Ashland, KY could support a Chilis location. read more