My family came in for dinner and we decided to sit in the bar area. Once taking our drink order, the server (Jennifer), proceeded to completely ignore us for the rest of our visit. We had to flag her down 10 min after we received our drinks to place our food order. It then took another 45 min for our food to arrive at our table. We watched Jennifer visit other tables multiple times but not once did she stop by to tell us our food was on it's way or ask us how the food was once we finally received it. We again had to flag her down in order to get the check. The food was good but the lack of service from someone in the service industry made this a one star review and my family won't be returning to this Chili's read more

This store needs help! The place is not as clean and could use a really good cleaning. The tables, seats, and floor were dirty. There was dust on the wooden tops also! The screens for the table devices were filthy and soo disgusting to touch. The server had great customer service and that's where 2 of my stars come from (the other for the corn). The kitchen gave me everything that I did not want and did not care! It's all in the details and they choose to ignore! I don't plan on going again. read more

This has got to be the worst Chili's in the county -- hell, maybe even the country! Customer service is sub-par from the second you walk in. The woman who writes down your name isn't very good at noticing when people are standing right in front of her, so I suggest trying to grab a seat in the bar -- the servers in there are quicker and more attentive than those out in the dining area of the restaurant. But if that's not possible, then wait your turn for a regular table. Now, don't be surprised if people who arrived after you get seated before you. That just happens here. Then you'll finally sit down and get to order food. Now overall, Chili's is overpriced considering most of the menu items are pre-cooked and not so great. But they do have liquor, so there's that... Depending on your server, they'll either be attentive and refill your drink or they'll ignore the hell out of you and leave you hanging. Thank goodness for the new little things on the table where you can pay your tab and get going -- I've waited 20 minutes for my bill before! If you MUST eat at Chili's, you've been warned. +1 star for Chicken Enchilada Soup. (Yes, this would have been a 1-star review). read more

Had a wonderful time with the family celebrating 40 years together for mom and Dad. Everyone and I mean everyone came together and congratulated my parents with a cake and candles. This is what type of service is most memorable. Even though my man found a hair in his meal, that doesn't mean that all is lost. We left happy! Thank you so much. read more

Horrible service.. I arrived, and the host Spencer already seemed annoyed. There was a party of 30 and everyone seemed to be frustrated. We got seated within 10min, the table was uncomfortable and small so I asked if we may have a booth. There was about 2-3 larger booths and it became such a big deal. His response "sorry, she already has a table of 30 and we currently aren't seating anyone" my question is when this place gets super busy how do you they not get the guest in and out? The whole thing didn't make sense but a party of 4 was seated in the same area.. Spencers whole demeanor was unprofessional, sarcastic, and not the slightest of friendly. I don't understand why he was so bothered we wanted another table. It really wasn't that busy. Coming from a corporate office of a restaurant chain--it just made me disappointed, where are the high standards of guest service? read more

This was my first experience coming to Chili's by Otay Ranch Mall. The food was good. It was the service that was trash. Our waiter was nice but the rest of the staff was rude. We called an hour ahead for a group of 12. When we walked in, not one worker greeted us, not even the hostess. They just gave us dirty looks and after 10 minutes of standing there someone decided to let us know they were setting up our table. Wait time for the food was reasonable. One of our orders came almost 45 minutes after we told the waiter. When the order came the shrimp was undercooked which is dangerous. The waiter had it fixed. Won't be coming back to this certain Chili's. Reason for this is because of rude staff. read more

The staff is friendly ... but this place is not clean at all... I honestly feel like you guys microwave food..i order a pretzel with cheese. The pretzel was still frozen & cheese wasn't warm at all .. your burgers , well I felt like I got a burger that's been sitting out for a while while the guacamole was brown & bacon was cold. I didn't even bother to eat it & just ate the fries.. ugh I don't know it's just not the same and I'll never be coming back ! read more

We went to dinner yesterday between 5 and 6pm. It was Saturday Nov 17, 2018. Food and drinks were good. I wanted to highlight the service we got from Katelyn. She is a phenomenal waitress and attended to our requests even though she was busy with other tables. Not often I make a review but she definitely motivated me to do so. read more

One of the nicer Chili's restaurants I've frequented! It was clean, food was good, and the service was attentive. I had the watermelon lemonade as a beverage and thought it was excellent. Split chips & salsa as an appetizer and had the bacon ranch chicken quesadillas as an entree; I was thoroughly satisfied with my meal. My wife had fajitas and I was pleased to see that they served them to us while it was still sizzling (side note, I've been to a Chili's before where they stopped serving the fajitas like that and it was horrible). A decent meal for the price we paid. read more

I like this location, they have TVs positioned perfectly throughout the restaurant so that everyone can watch the games. I love the southwestern egg rolls and I really liked the mushroom burger but sadly it's no longer on the menu. They changed the burgers around and I had one of their new burgers but I have yet to decide what I think of the changes. They have good fajitas, the service is nice and the place is comfortable. read more

Worst service ever from the moment we walked in. We placed our name on the waiting list, which the host told us it's a 20 minute wait. We sat down and waited for 30 minutes until I noticed that those that came in after us were being seated. My husband asked the host when we would be called and ended up he never placed our name on the waiting list! After that, we got seated right of way. Our server greeted us immediatley and took our order in a timely manner. But, she forgot my sons ice tea and the wait to get our food was extremely long. We finally got our food, but we didn't get all of what we ordered. My husband didn't get his salad and I didn't get the rice and beans. We had to ask our server for it. We will not come to this location again. Service was horrible and it was dirty. read more

Im currently at Chili's as we speak with my 8 year old daughter and her friend. We went to see a current movie and have stopped in to Chili's for a post movie bite. There weren't many people in the lobby but we still had a bit of a wait. When the hostess did seat us, she put us at a table facing the western sky as the sun was in the west which would have been ok but the window shade was broken so I literally stood at the table for about 5 minutes until a waitress (not the hostess) asked me if we wanted to change tables due to the missing window shade. Our server who I will just call "Ms. L" seems pleasant so far. We started with appetizers: "Southwestern Egg Rolls" for which I have two, no actually three words for. Sirache sauce PLEASE! I have to be honest, I'm not impressed with these egg rolls. They taste like they came straight from a cardboard box, to the Microwave and then to our table. I will update this review as we go but so far I'm thinking a 2 1/2 stars. 8/1/16 Ok, I'm back. I know it's nine days later but honestly it felt like we waited that long for our food to arrive which again seemed odd to me considering that Chili's was not that busy nor crowded on this particular night. So on to the food. I ordered a fettucini pasta dish with chicken ( if they used a whole chicken breast in my dish then my name is Popeye the Sailor and that is CLEARLY not my name!). The dish was okay. It was a decent sized portion of food but again, I would have liked to have had the whole chicken breast in the pasta not just five or six tiny slices! (Maybe they use Cornish Hen breast.). My daughter and her friend ordered burgers and fries. They seemed please with their selections but come on, it's not too hard to mess up burgers and fries. Maybe Chili's just had an off night but this go round I can only give then 2 1/2 starts due to a combination of mediocre food and the lack of quickness on pushing orders out of the kitchen and to the customers tables. read more

Third time I've been here and it didn't turn out good, fit the third time. Guess that's it for me. 20 minutes to get water and coffee. Another 20 minutes to get our appetizers, boneless wings, and soup. The soup came warm, not hot. Coffee came warm, not hot. Peach cobbler came warm, not hot. The queso chip came perfect! I must give credit to the manager though, she came apologized and did everything she could to take care of things. It's that kind of customer service that might make me give it one more try. read more

Went in there for lunch today. They have that bottomless soup and salad deal. Comes w/ chips & salsa, choice of unlimited soup & salad. Salad & chips were good but my soup was kinda cold! Eek for cold soup! My boyfriend's soup was way warmer. Not sure if it was because of the type of soup I ordered. I had the Cheesy Enchilada soup and my boyfriend had the baked potato soup. I once came here and they gave me a warm beer! GAG! So not cool! read more

What an amazing time I had at Chillis with my family. We were at party of 6 , 4 adults and two kids, we got seated right out way. Our server patty was really enthusiastic and attentive. She offered us the new Summer drinks. My sister in law loved the coconut one and my husband and I loved the blue Cuervo margarita. I think they're were kinda strong for the price . Food just in time and delicious. What a good lunch specials and again what amazing service of patty. Next time I will ask for her again !!!! I love Chillis read more

Okay so the commercials look like this place is a fun place to be and the food looks so dam good. But really it's not loll. This place sucks. Even the food. I got my burger and it came out burnt and it was small. The appetizer was horrible it was nachos they were stale and the portion of avocado was the size of a quarter. Very disappointing. Place went downhill read more

Service at this location is a hit or miss. I normally sit in the happy hour area and sit down immediately, but I notice that there's always a ton of people waiting for a long time (maybe a little longer than the Otay location). Food is typical of other locations. The cell service here sucks so much for me! read more

Went there many times and bar was fine but crowded... last Saturday at 1:30ish pm I was upset because the bar only had 5 customers. My girlfriend and sat down at the bar and the bartender didn't even apologize for the mess. He didn't even lift a finger to clean one glass. We moved to a table that was cleaned as we waited. The bar was with dirty dishes and glasses. I guess it's not his job... not a team player. Bad for business. read more

7 months ago I posted a review on Google maps detailing how my family and I went to this location twice within a week or so and each time there were long pieces of hair in my food. Last night was no different. Maybe wear hair nets when in the kitchen? We will not be returning to this location again. read more

Okay, I always knew at the back of my head that Chilis didn't have the freshest foods (aka many microwaved and frozen foods) but it didn't become a reality to me until yesterday. Let me start by saying the service is always really good. Yesterday, when our food was brought out a couple of items were missing, but the staff made sure we were satisfied and got right to getting the rest of our food as fast as they could. The last thing was the soup. The soup!!! We needed our chicken enchilada soup still and our server's response was "the soup is still defrosting." DEFROSTING. ),; the rest of my food couldn't have tasted any worse after hearing that. read more

We love this place! It's much bettet than the Otay one! The one over in Otay was horrible service and the food wasnt any better... but we have never had any problems with this one! The service is great! The food is great! We love it here, and will continue to come back! read more

I love Chili's. Happy hour wings or anything. Every time I go I always get a Margarita Grilled Chicken, instead of beans I get fries and rice. Delicious! read more

After a very looooong week of work, I really didn't feel like cooking. The sudden onset of cold weather (yeah, yeah low 60s is cold in SD) had me craving soup. Didn't feel like going anywhere so I decided to try Chilli's to-go service. They are just 2 blocks from my home. First it took me almost 15 minutes just to place my phone order. Their app doesn't allow for "no onion", lol. I went on their press # merry-go-round, after several attempts I ended up pushing 0 and got to a live person. She proceeded to take my order but then put me on perpetual hold when I asked how long it would take. I had ordered 1 bowl enchilada soup, 1 bowl SW chicken soup, chips & salsa and Philly cheesesteak sandwich no onions or peppers (I requested extra meat and cheese on sandwich and volunteered to pay extra). They put onions on the sandwich the manager told me they'd make a new sandwich. While waiting he rang up the remainder of the order. Upon review they had charged me for 3 soups. The manager took the extra soup off my charges but let me keep the soup (oh joy!) By the time I got home all of the food, except the sandwich, was cold. I had to nuke the soups. SW chicken soup was tasty. Enchilada soup was too salty. Sandwich was just sad, wish I could post pic. Chips were perfect. I do think the manager did discount my order but I am not sure. He "forgot" to give me the itemized receipt. From my CC I think he may have discounted $3. I am hoping that this wasn't my day at Chilli's. I may give them another chance on a less busy night. I am hopeful because they are really convenient for me. read more

We went to Home Depot and stopped off here for dinner.. Night and Day from the other one we reviewed.. George, the bartender is ACES. Friendly. And spot on with the communication and order taking. This place was 100% busier than the other one and 100% better service wise. That other Chilis needs to come to this one for a lesson in how to do their jobs read more

This Chili's is not bad at all. I have been here a few times and will continue to return. I ordered the 2 for $20 and the meal was excellent! There is something for everyone and you will enjoy it. Also try the mango ice tea! read more

For a sitdown restaurant, the service is good and the food is pretty good too and best of all the prices are very reasonable. Their menu has been updated and I ordered the Grilled Chicken Bowl. It was very good kind remind me of Chipotles chicken bowl. Our waitress was very attentive, she came by the table and checked on us several times. Overall a very pleasant experience. read more

Food was so so, actually one of the dishes was bad, but the service was good and the manager was reasonable, helpful in taking it off. So I would try again. Didn't want to leave a bad review, but just a warning. read more

Fajitas were raw, bloody raw. Sent back and returned cooked medium, medium rare. Who does this? It sucked the kitchen forgot the rice on the tray and boat of condiments. The kitchen really dropped the bomb on this experience. read more

So me and my family come here often enough and today not even 10 minutes ago me and my son came by just the 2 of us to try and have something to eat and I see people outside waiting I'm assuming it's a big party so I walk inside let the host know it's just the 2 of us and he says it's a 30-45 min wait. What? I saw empty cleaned tables as we were walking in! I don't see why we couldn't be seated in one of tables...maybe I don't know they're seating arrangements but we could not wait that long to eat, sorry. read more

Good loaded potato soup. Good Philly cheese steak. Bad appetizer: soggy potato skins. Bad on refilling waters. B*tchy waitress.

Our waiter was awful. He wasn't attentive at all. The food was fine - it's a chain, so that's pretty reliable. We will go back... One waiter didn't ruin that location for us completely but if we get him again, we will probably ask to be seated in a different section. Or who knows - maybe give him a second chance and I'll be updating my review. read more

One of my favorite places for Happy Hour. Service is great & Friendly staff too. You couldn't go wrong with their $5 Pesidente Margarita. I love their chili cheese fries :) DId I say about their FREE Salsa & Chips?!? read more

worst Chili's I've ever been to. food took over 30 min to arrive considering it wasn't busy at all. furthermore food was barely warm. plates were hot but food itself wasnt. waitresses were seemingly confused with the entire process. no apparent mgr on duty to give directives read more

Don't waste your time by using their "pre-checkin" option because your place in line doesn't count until you arrive. I was quoted a 30 - 42 minute wait online, but after arriving 35 minutes after online check-in I was told the wait would be an additional 45 minutes. Thanks for the waste of time & disappointment. Fortunately for my family there are a lot of good dining options in the South Bay. read more

Came in for lunch with husband and kids, our server Sophia was not happy to be there, took forever to bring us the check and then turned out she had forgot about it, she never smiled or was nice, terrible experience today. Other days is packed and we always wait like 15 minutes but service hasn't been as bad as today. read more

Its been a while since i visited this location but now that went i remembered why i stop coming here. Restrooms were dirty. Sticky floors. Table was dirty. They will trick you with your bill and you end up paying more at the end. Food was meh. Fries were kind of old. Not fresh. read more

The waiting time just alone was ridiculous. Waited close to 45 minutes when they told us 20 minutes. What sucked even more was the fact that the host was seating other parties before us. Then we get seated with a server who is only serving large parties so we didn't get assistance for over 20 minutes and our food took another 45 minutes because we had to wait for the larger parties to be serviced first. I commend the server for trying his best efforts to accommodate us but clearly he was overwhelmed. read more

My go to restaurant on the weekends. My food is always so good! The wait is never too bad either. We always get seated within 15-20 minutes.

HAIR IN MY FOOD! My boyfriend and I go to this location every so often, but today when we went there was a hair in his mashed potatoes. They took it back and got him a fresh plate, but then the people behind us had a hair in their food too! The manager came and offered them free stuff and I was like what the hell? They didn't say anything to us and he literally pulled out a fat ass hair from his mashed potatoes. Maybe because we're younger they thought they could get away with it, but I was offended and gross out. Don't think I'm gonna be coming back to this location ever... /: read more

slow its slow to get a table during dinner its slow to order its slow to get your food and its slow to get service during your meal read more