The food is pretty standard Chili's so you know what you're going to get so that's not an issue. The service is reeeeeally bad. Once the host seats you it's a good ten minutes before anyone even approaches the table and you usually have to wave them down. Today we were seated and ended up leaving because nobody ever came to the table. Also should mention that it wasn't busy. read more

Just ate here with my boyfriend and we have had five different waiters and they gave me a spoon that had food on it, they took it back to get clean spoons but I don't trust them. The garlic bread was soggy and tasted bitter. The Cajun pasta was undercooked and tasted weird. The molten lava cake was good tho read more

I live near by and have been to this chilis many times, as well as chilis in Albuquerque and elsewhere. Unfortunately every single time I've been to the Espanola Chilis something goes wrong and I wow to never come back. My wife loves Chilis, so she keeps dragging me back. This time I'm done. Before I start, I recommend Los Archos as a local alternative. Also, I still like Chilis and I will go to any Chilis except Espanola. The server is generally good, but they never have enough wait staff. For some reason there always many large parties of 6-12 as this Chilis, which seems to put an extra strain on the whole process. Low to the problems. Every time I've been there they have either messed up an order, or taken over 45 minutes from order to serving. I'm saying at least 8 visits! Last night my wife's fajita meat was burnt to a crisp. Other times we have had to ask the manager to check on our food, and it would still take over 45 minutes from order to server. One time the brownie desert was burned! Avoid this chilis. Try Los Archos for a quieter place with better food (albeit a small menu), local flavor, and just a more enjoyable experience. read more

has more than half the restaurant closed so they are only allowing 6 tables at a time. Horrible management

Yeah, it's a chain restaurant. But if you're looking for a sit-down meal after 9 pm in Española, this is just about your only option (it's open until 10 weeknights, and until 11 pm on Friday and Saturday). Honestly, though, of all the Chili's I've been to around the country, this is probably the best. They do a good job on the food here, and the atmosphere and layout are better than most I've seen in this chain. While most of the food is about what you'd expect from a Chili's/Applebee's/TGI Friday kind of place, the baby back ribs are a real standout: truly excellent ribs by any standard, with wonderful smoky flavor and great BBQ sauce choices. Much better ribs than you're likely to get in a more pretentious, higher priced, non-chain restaurant. The bar here is a hopping, friendly, often boisterous sports bar (can get very loud during big games), with lots of TV screens showing all the games. Great margaritas, and great drinks overall. read more

We came in to have a few beers, the bar was left mess dishes everywhere and no one even took 5 min clear it off. It was not even slammed the manager should be ashamed of how his/her store looks. My wife and I like coming to chili's for a drink when we travel, had this been our first experience with chili's I would never return. read more

If I could give this place a -1 I would. Waited an hour to get in. Another 10 minutes before drink order was taken... 2 beers, 2 cokes and a glass of Moscato. 20 minutes later we had 1 beer, salsa & chips. Was asked what kind of wine was ordered again. 5 minutes later was asked what kind of beer was ordered. 10 minutes later 2 cokes and a different beer was brought to the table. Was told bartender was getting glass of wine ready. 15 minutes later waitress brought a glass of Merlot about a quarter full to the table and took our food order. 2 orders of crispy boneless chicken wings with honey habanero sauce, fries & corn on the cob,1 order of bone in wings, same sauce.. 40 minutes later the food arrived. 1 crispy, no sauce, the 2nd crispy was cold and drenched in sauce. Both pieces of corn on the cob were over salted and had a ton of pepper on them. Little sauce on the bone in wings. When the food was delivered we told waitress it was the wrong wine and she said she would let the bartender know. We asked for a coke instead..... it was delivered 10 minutes later. There were a lot of unhappy customers there. My husband and I will not go there ever again. It was a total waste of time and no one working there seemed to care. read more

Told 30 min wait. After waiting 1hr 20min went to check why we were waiting at #1 on the list for over 30min. Was told by hostess this time 40min wait before I told her I was the name at the top of the list now waiting 1hr 20min and counting. Story I was told was the manager decided to consolidate everyone In the small bar area...obviously missing the point about distancing. Hostess could care less and full of attitude. Left after 1hr 25 min and conceded to drive through. Absolutely terrible management and wouldn't waste your time read more

This place is a joke. Sat at 709pm- left @ 852pm. The wait I get it.. was a Sat night. However the food was absolutely unacceptable. 1) fajita trio- no side plate of guacamole sour cream, cheese or pico.(Because they ran out) dry ass black beans. Alsoooo arent they all about bringing them out sizzling?? 2) kids sliders- hockey pucks. 2pieces pineapple as a side (Need I say more?) 3) A 10oz steak wasnt even 4oz, side were to be steamed broccoli and Spanish rice. They seriously put fresh broccoli on the plate! 4) chicken bacon avocado sandwich w/side salad- looked good!! Omg. Far from what the picture showed. I should of posted a pic. Sad. Sad. One piece of brown avocado on top of 1 ugly looking piece of bacon. The side salad was 2 soggy slices of tomato and salad garnish!!! Also to boot, no toilet paper in the ladies room so I literally scooted with my pants down to the other stall. Whew! Thank the lord no one came in! the waitress tried her best, but honestly by the time we got our food the whole area had already cleared out. You could hear the crew laughing and jacking around in the kitchen while this was the shit dinner we got. I didn't eat was disgusted and -$56 was compted fron our ticket. Bye Felisha. read more

If y'all are going to have an app that states wait time it should be updated. The people that have to drive 30 minutes to eat at a decent restaurant don't want to drive that far then wait because the app says different. Great food, good service, disappointed family. read more

This is by far the worst Chili's in the state of new mexico. No matter how many times we decide to give it another chance we're disappointed over and over again. Slow service and HORRIBLE chili's to go experience!! THREE TIMES we have had stuff missing from our order and we have to wait over 20 minutes every single time! Support the amazing local restaurants in Espanola before you go to this hell hole. read more

Was in town for work and came here for lunch. Wanted sushi but was leery about the quality of fish I would get at in Espanola !! Sat at the bar. Good service. Mediocre food but what I would expect at Chili's. read more

Started with a less than desireable greeting. The hostess acted like we inconvenienced her because she would have to clean a table for us to sit in the restaurant side, so we sat in the lounge. This was the first time I've ever been served chips and salsa at a restaurant with cold chips. The fried pickles were basically pickles with some batter laying by them. The meals were good. The waiter was good. Went to the restroom after and found one stall had a toilet filled to the top with feces and the other stall had a used depends on the floor with feces in it. Definitely wouldn't recommend this location. read more

Good food, friendly staff, quick with plenty of selections in the menu. They also serve alcohol and ambiance is great to watch your favorite sports in the bar section of the restaurant. A little pricey but you get what you pay for. read more

The ribs were good as well as the dessert. They messed up on our order and quick cooked our rib-eye with tasted not so great. The service was slow but acceptable.. I guess it's basically like a chiles everywhere you go. GO BRONCOS! read more

The food is excellent and there is a choice for everyone. Both times I've ate there, there has been no wait, even at busy times. Prices range from reasonable to more pricey. Restaurant is very clean and service was excellent. read more

I was passing through and just happened to stop. The service was terrible. I never got a refill. The young kid manager was very rude. The food was cold and Hard. The restaurant was not even busy. The seats were dirty and no one ever came by to see how we were doing during our dining. HORRIBLE CHILIES!!!!!!!!!!!!!!!!!!!! read more

They don't deserve one star but you can't leave a review otherwise. Stopped for a late lunch at 2:00 p.m., there were a few people in the restaurant but not full at all. We stood at the front for 10 minutes waiting on someone to seat us. The bartender finally said just a minute, waited on someone in the bar then walked off to the back. We left and went to Freddy's. Excellent service and had our food in just a few minutes! read more

I've been here a handful of times and never had a really good experience until a couple of nights ago. We took our team there after a game and without making a reservation, they were able to sit all 30 of us together and quickly. The service was excellent. I've never been able to say that before but we had about 3 different waiters for all of our tables and each one did a great job. Food was tasty too. Very much improved! read more

We went two times, first night the service was not that good rarely saw the server. I had a cheese burger and it was fine. I had chicken and carnita fajita's the chicken was a little dry but the carnitas were very flavorful. Second time we were going to do the 2 for 20 as I was having the chicken and carnitas, the other person wanted beef fajitas, as an appetizer we ordered the texas cheese fries, the server Lucas told us that the beef fajitas did not come with the 2 for 20 so I said okay just cancel the 2 for 20. So he ended up bringing out the appetizer, I was kind of shocked because I assumed that canceling the 2 for 20 would cancel the appetizer as well. So we were charged separately, but had we known we would have not ordered them. He also did not ask if we still wanted it. Regardless we ate them and they were good I would order them again. read more

Worst experience in a long time. Arrived at 2:15 and got our food at 3:00!!! Not to mention the beer that we ordered that arrived AFTER my dads meal. BAD BAD BAD. They brought out the wrong food, each plate came out one at a time, and mine had to be remade. We didn't even see a manager in the place. My husband's comment is "McDonald's has better service". Finally leaving at 3:30 and we will NEVER GO BACK. read more

I called in an order, walked in through the "To Go" door and no one is there so I went to the bar. The bartender paid no attention as he was visiting with his friends! The bar was not busy, I finally asked for the manager from the hostess. He came out, helped me and then said the bar was very busy! Yes the bartender was busy playing with his little friends and incapable of helping other customers! I do not recommend this place!! read more

Great place to eat. Great service followed by delicious food. True, there are other great places to eat in this city, but it comes down to what you're in the mood for. read more

Boneless buffalo wing awesome. El presidente margarita great. Service slow. Triple appetizer great. Git u some

Holy cow the new chef sucks. Who puts a ton of cilantro on steak?? Something else weird on it too, like cumin or something. Meat was extra tough. Worst trip there ever. read more

This evening we stopped by at Chili's to celebrate my son's 6th birthday. We first had to wait 25 minutes to be seated. Then when we finally were sat at our table, it took about 15 minutes for the server( Jim) to greet us. We knew what we wanted already, being we had a long time to look at the menus. Our drinks came out 10 minutes later, our appetizers about 15-20 minutes later. We talked to a manager after being there for over an hour, we finally got our food. My husbands steak was over cooked, the server never checked on us again after that. The manager didn't care that we were so unsatisfied. The table next to us got there after us and still got there food before us, but even they had to wait a long time. It was an AWFUL experience. We will never go there again. Needless to say my son couldn't even get dessert because we were so annoyed and didn't want to wait any longer. $72.00 and literally 2 and a half hours down the drain! read more

Do not eat here! Just got up an walked out after waiting one hour for our food. Ridiculous! Everyone stands around while tables are disgusting and the kitchen apparently is learning how to cook the food as it is being ordered. They didnt even offer to buy the drinks after having us wait an hour for nothing. Please, help teach this place a lesson already, do not stop here. read more

We told the waitress that we had to eat quickly because we had to drive another 30 minutes to our rafting destination. The restaurant was mostly empty as this was Monday lunch. We also paid and tipped the waitress so we didn't have to waste time after the meal. Well, the meal was up and under the warming lamp for 15 minutes and our waitress was nowhere to be found. We had to ask another waiter (who was serving other tables their food even though they arrived after us), to go find our waitress or food and that we had paid and had to take it to go. We rushed out of there and drove on. Opening our boxes we realized that the food was dry and cold since it sat for 15 minutes. We will never go there again. read more

Went in for a quick lunch with my mother 45-50 minutes for my food never got a refill. My steak wAs cooked wrong . Awful service.

If I could give Zero stars I would, today we went and read a sign on table saying that we need to wait in car and someone will come to the car. Well we waited for about 20 min and nobody came out, when we parked the lady was out talking to someone next to us, she didn't even come by and ask us if we needed a menu etc. so my BF ended up calling them, and she replied " we only take orders over the phone" ok, so you see us sitting there for 20 min and you think we know what you have??? So she brings out the menu and says don't talk to me ur being rude, turned around and told us off. The worst employee of the year goes to this rude bitch. Iv worked in food industry for over 7 years and Iv managed restaurants, had to deal with way worse stuff then this. But this is just unacceptable, when I called the store they hung up on me. CHANGE UR SIGN- call to order, that way people aren't wasting their time, expecting someone to come to the car like the sign says. ALSO EVERYONE RATE THEM ON GOOGLE MAPS! Not everyone uses Yelp. read more

We were driving from Taos to Santa Fe last week and decided to stop for lunch. We were promptly seated and our server greeted us immediately. We ordered two Bloody Mary's and then 5 minutes later the server came back to inform us that our drinks were on their way and would we like to go ahead and order our meal. We did and ten minutes later our food arrived but still no drinks. We looked over to the bar and there was two patrons sitting there and the bartender was watching TV. Needless to say we canceled the drink order. I do this commute several times a year and there always seems to be something wrong with either the food or service at this location. I have been going to Chiles for years and I know this is not the norm for this restaurant chain. I just wish the Espanola restaurant can get their act together. read more

We went in thursday for the first time in a long time and I'll tell you what! My wife and I had a fantastic meal/experience, our server Rich was fantastic! He was attentive and got our order correct! (Huge surprise from this Chilis) I will definitely be back again soon. My faith in this establishment has been restored! Hopefully this will be a continuous thing, we definitely love the fajitas there! read more

Wow. You'd think it would be moderately passable, seeing as how it's a chain. No. The service was so bad, I almost attempted to go to the back to get my own stuff, as it would've been easier and probably faster. It took twenty minutes to get our drink order, then when a member of our party dared to ask a question about an item on the menu, the server rolled her eyes and completely ignored the question, moving on to another person. One of the people at our table ordered a chicken dish that had such old, nasty chicken that it was completely indedible. When he let the server know, she proceeded to tell him that all she could do was drop it back in the fryer. Everything seemed to be too difficult for her to deal with. She actually shot a baby at another table a dirty look for daring to cry. So, yeah, wouldn't go here again if you paid me. We brought all this to the manager's attention, he didn't seem to care, and at the end of the meal (the person who sent back his meal didn't ever even get a meal), she actually asked for a tip and told us how good her service was. Here's your tip: Treat your customers like people you don't hate. read more

so my husband and I went there today for his birthday. took forever to get our order. I asked for an extra small plate--never got one. Chips on floor and employees just kept stepping on them instead of sweeping them up.. Man with 5 kids; waited forever for service also. What is unexplainable; chilis wasn't even busy (poor customer service today). won't be back for a looooong time. read more

We ordered food to go via the internet. I got there LATE and it was only partially ready. So I sat at a filthy bar and waited. After a while, a woman came around to take my payment. She said that the bar was dirty (I had not asked; she volunteered the information) because they had had a big rush of business. It looked to me like 30 seconds' wiping with a rag would have taken care of the mess. Even though I was late, the food took about 20 minutes to be ready. When it was brought by the indifferent woman, I took it and left, having already paid. I got to the destination, way out in the boondocks. We discovered that our $17 steak was not in the order. Way to far to drive back, so I telephoned. The manager was expecting my call. He said he would send me some coupons to make up for the mistake. I insisted that he credit my VISA account for the steak, and he said he would. That was three days ago, and the bank still shows the full charge on my account, with no credit for a steak we never got. Even if/when the credit is posted by this restaurant, I have to say "Do not patronize this place" because their service is so very bad. Update: OK, fourth day afterward the credit for the missing food was posted to my account. I still advise against eating there because of the terrible service. read more

The worst wait staff and lack of response from management. The waitress was clueless. Had to ask for napkins as neither those or silverware was brought with the appetizer. Meals took forever to arrive and when they did, one was wrong and arrived cold. It was sent back then was brought out piece meal. No response from manager and he was a aware as he brought out a part of the meal with no apology. Told server 3 times we were celebrating a birthday. Don't bother with this place as neither the manager or waitstaff care about customers read more

i ordered shrimp pasta for takeout and they gave me chicken , so I went back and asked for them to fix it and I when I got it back they gave me chicken again , for the second time . If I could give them 0 stars I would . read more

I drove to Espanola, New Mexico because its the closest Chili's in Santa fe and I fell in love with the service. The minute I walked in the host greeted me with a smile and told me the wait would be 10 minutes. I had no problem waiting because the food is worth the wait. When we sat down at our table, the waiter was fantastic and got our appetizer and drinks out fast and friendly. I usually don't get desert but since he offered I couldn't resist and ended up getting a chocolate molten cake. I love Chili's and the service here was fantastic. Driving thirty minutes to get to the nearest Chili's in Santa Fe is totally worth it and suggest it to my friends all the time. read more

I was excited and hopeful to try the new menu items as Chili's is making a concentrated effort to serve fresher, healthier and higher quality food. Well... I wish I could say I had a good experience but it was almost sad the way the staff was absolutely clueless. There was no one at the host stand for 5 minutes with a long line of people and no sign to say that the bar was open seating. I was there 1 hour and 35 minutes. They forgot my drink order, it came out after my meal. No one checked on me, I had to flag down staff to let them know I needed something. And my food was awful, the fish tacos were soggy and under-seasoned as if they had been sitting out a while. I was surprised to see they didn't offer to comp drink which came and hour and 20 minutes after I ordered it. Horrible, unapologetic service, careless, thoughtless and lazy meal preparation. read more

For years now, I have eaten at Chillies, and it is just a really good restaurant. The service is very good, I've never once had a problem with service. The food comes out pretty quick, which would make you think it wasn't cooked good. But,no, the food is quite delicious. It is a good place to go if you want to get out of the house with friends or family. That is why I give Chillies 4 stars. It isn't the perfect restaurant, but it's pretty high up there. read more