The food tasted like dish soap! Dish soap! When i complained, niether the watress or manager apologized. I hope I don't become violently ill. That burger was just nasty! Nasty! I love Chilli's burgers. Number one burgers on both me and my wife's list of best chain burger joints. Terrible! read more

My experience here went something like this: Friday night, had to wait on a table but it only took about 10 minutes. (Score!) Sit down and order appetizers right away while we're waiting on the rest of our dinner party to arrive. About 20 minutes passes and no appetizers but the server brings us some chips and salsa to tide us over. Okay, this makes up for the wait and the fact that he hasn't been by for refills a little bit. 10 more minutes passes and by now the rest of our party is there and we've ordered our food but still don't have our original appetizers. The server gets one refill but doesn't even check on the others. After waiting 40 minutes, one appetizer comes out and it's not even good and about 5 minutes later the other comes out. Great, can I have a refill? Please? Then the food arrives and it's what I expected but I'm still thirsty because I need a refill so eating it isn't all that enjoyable. One person I was with didn't even get the right food he ordered but he liked it so he ate it anyway and another who ordered the 'sizzling' fajitas definitely had no sizzle and they were edible but closer to cold than warm. A shift leader comes over and tells us that the appetizers have been taken off the bill. Cool, thank you. Yes, yes I would like a refill while you're here. We finish our food and we're ready to go but we're waiting on our check because our waiter is nowhere to be found again. I'd be okay with that if they seemed short staffed or where really busy but neither of those seemed to be an issue. At one point, I saw 4 servers standing together chatting. We get the checks, one appetizer is taken off and the other is still on but on the wrong check. *sigh* I explain that I don't want to pay for an appetizer it took 40 minutes to get, especially after I was told it would be taken off. Server goes to get the manager. I speak with the manager and he is really great. He genuinely seems like he cares that our experience (the first at this location,) was sub par and he says he'll see what he can do. When he comes back, he has taken all the food off and we just had to pay for the alcohol. Bottom line: The service sucked, the food was meh (and I always order the same thing because I usually like it a lot,) but Joe the manager was really great. Maybe this is why they weren't as busy as I'd expect them to be on a Friday night. Eventually I might give this Chili's another try but it won't be anytime soon. read more

Visited this Chili's on a whim b/c I was craving their tacos. Ended up attempting to park into a tight space (in a VERY dark, unsafe parking lot...) next to a guy driving his precious Corvette. He also decided to double park in their Chili's to-go spots, so yeah.....Merry Christmas? Jerk. Anyways, the food was decent but was cold upon delivery. My molten, fudgy dessert was cold. Well, at least the drinks were cold and the waitress was friendly! LOL! read more

Usually when you step into a Chili's, you know exactly what to expect; this branch of the ubiquitous chain fits almost neatly into the mold; the tables, menus , general layout and assorted table displays call to mind anywhere-America Chili's. The only thing that seemed a bit out of place, is that it seemed a bit sparse on the wall decor compared to the norm. That, and it was near empty at 5:30 PM on a Monday. We were promptly greeted and seated, and our server quickly came to take our drink and appetizer order. Drinks arrived rapidly, and the food arrived in good time. it was hot, tasted good and our orders were all correct. The server (whose name I did not catch) was attentive, without being overly solicitous, and we lacked for nothing. This restaurant is equipped with the table-side tablets that allow you to order additional items, drinks or pay your bill, and we used it to pay our bill once we were wrapping up our meal, which greatly sped us on our way. Around 6:15 PM, when we were leaving the mostly empty restaurant had filled to about half-full, and appeared to be in the opening stages of becoming truly busy, so I'd recommend that diners perhaps opt for an early supper. There were absolutely no issues, but also nothing stood out as spectacular, and I easily say my family and I will be back from time to time to experience the comfort of a known quantity. read more

Service has always been friendly and food is good. Around once a month or so my family and I will eat here and we have yet to have a bad experience. read more

Stood at the door for 20 minutes and could count 6 open tables while I was standing there. Finally got seated then of course I see a good 5-6 more tables open on my way to my seat. Waitress was nice. Cook sucked. Ordered a Medium steak and it was fully done. So after 30 minute wait to be seated I just didn't complain because I was hungry and didn't want to wait any longer and the waitress was nice. Didn't want to give her a worse night then she is already having working in this shabby place. Unfortunately there is not much to choose from in town but I do recommend to try somewhere else read more

1st place in Hinesville that I can truly say was amazing!!! Ashley our server was awesome with a great personality and our food was great!!!! I should've gone here a long time ago!! Never had to wait long for anything and no complaints at all on anything we ate or drank ! read more

My husband and I have been here several times. It's your typical Chili's. The service is hit or miss. We like to go here on the weekend between government pay days because the restaurant is slower and we get much better service. If it is close to pay day I would advise people to stay away from here because the service will be horrible and your food will come out slow and cold. With that being said we have always enjoyed our food here. Good chips and salsa, margaritas, fajitas, quesadillas, and we love their light and fit menu. We have a few favorite servers who we will request to sit in their section and they always take care of us. We will keep coming back in between pay days for their 2 for $20 special. read more

If I could give a negative star rating I would.... Terrible service, food took forever and tasted disgusting....... Our restaurant visit at this establishment went like this: Arrived at 6pm with a party of 6 and were surprised that the place was half empty, regardless of that we still had to wait 10 minutes to be seated. Okay!? Ordered the drinks, a starter and the kids meals (our kids are 2 & 3 and they were hungry). 15 minutes later our drinks finally arrive - wow. Anyway we went to order our food but the waitress didn't have pen and paper on here but she said she'd be right back. Another 10 minutes later she finally shows up to take our order so I took the time to ask about the kids meals we had ordered almost 30 minutes ago. She said it would be right out. Okay?! Can I also please get a refill? Sure...........15 minutes later, no refill but our food arrives. Wow that was fast but one dish is missing (mine) and where the hell are the kids meals? Waitress looks all puzzled and takes off. She comes back shortly after with a kids pizza which was pretty gross, greasy and cold. The kids didn't like it at all but by then my food finally arrived (still no starter) so I figured I'd just share my chicken tenders. Gave the first bite to my children (don't bother trying to blow on it to cool it down because it's already just luke warm) but SURPRISE they spit it right back at me. Hmmmm. Interesting. I take a bite and I instantly start searching for the nearest napkin to throw up in. Can you say SALT?! I didn't eat a bite but - oh, wait - there comes the starter which I ordered like about an hour ago. Sure give me that because I am starving and can I PLEASE have that refill because all that salt made me really thirsty........... This went on for the rest of the night and after lots of complaining and talking to the manager we only had to pay for two entrees and our drinks. Bottom line - This place is a total joke and I much rather bite my arm off than going there again read more

Better food at a truck stop vending machine. Terrible service. Don't waste your time and money

The hubby and I had lunch here yesterday.... food was fresh, service was great, very pleasant waitress. Always one of my favorite places to dine read more

Seated as soon as we got to the restaurant on a Friday evening at 6pm. Waitress was nice and quick. Food was amazingly good. Very clean.

This is a good Chili's location. I wasn't particularly impressed by anything, but I wasn't disappointed. The staff was attentive as they could be given the crowd and the food was decent. I ordered a Long Island Ice Tea with the expectations of it being flat and weak. It was neither. It was strong and actually tasted like a beverage and not rubbing alcohol. The wings were hot and and large. 4 and 5 stars are a little much from me, but I would revisit this Chili's if the opportunity presented itself. I recommend this place as a Medium level restaurant with High level potential. read more

Food rates mediocre, sometimes bland. It's normally cool in the restaurant as well. Waiting staff is fantastic, but I'm always least going "meh" with the good quality and flavor read more

We were on our way back home and received an email from Chili's offering a free dessert so we thought why not. Our first clue should have been the empty parking lot. We were 1 of 3 tables. We decided on just nachos and dessert. My husband likes to get both chicken and beef. They thought this was the weirdest thing. He was charged for extra fajita meat for his weird nachos and I was charged for a bowl of beans because I asked for no meat on my nachos. I slid my card through the kiosk and to my surprise it didn't' have a way to take off the dessert. Our waiter said we were the first customers to use it and we would have to call corporate to get our money back and get points for the visit. Why aren't these franchises held responsible for being up to date? read more

Hey y'all I will tell ya if you go in a weekend starting on Thursday through Saturday ask for Ramona! This woman was nice, funny and an amazing server. We had a party of 11... not once did any of us have an empty glass to include alcoholic beverages, write anything down, and got NOTHING wrong. This woman remembered an entire party's order and let me tell ya we had some picky people hahah. Food was good for a chain restaurant but that server man I tell ya she sold the restaurant. I WILL be back just for her! read more

If I could give them no stars I would! Saturday October 24, MY BIRTHDAY, I decided I would order from Chili's and have my husband pick it up! I'm vegetarian and don't eat meat. My husband brought the food back home I realized there was meat on it! Even though I had stressed the issue of not wanting meat! I wasn't upset, everyone makes mistakes but because I was still hungry I called back & was promised by the manger hat she's make sure my food was prepared correctly! I go back this time and pick it up and after waiting for 20 minutes finally get my cold food! Ok, go back to the house and realize There's still meat on it! I'm super annoyed at this point because I'd looked the food over before I left and hadn't noticed the tiny pieces of bacon hiding beneath the cheese I call again and the manager is very polite and says she'll be giving a refund as well as sending a coupon in the mail! I was fine with that! We didn't get back around to chili's to pickup the refund until Wednesday morning hen we were told that they never said that they'd be issuing a refund! Throughout this whole thing I was kind and understanding but come on! We won't be returning and neither should you! read more

Not one to EVER leave a review on anything but after today's treatment, it's a must! Show up to the chili's and after being told it will be a 20-30min wait, add my family's name to the waiting list where we will be texted due to not being able to wait in lobby. So we're waiting for approximately 30min and see ppl going in ahead of us. Enter to check our status only to be informed that our names were taken off the list! What kind of ridiculousness is that? What's even more infuriating is their insincerity and their lack of customer service in trying to see how to rectify the situation! Usually, I'm a big fan of this local due to their delicious entrees, succulent desserts, and mediocre service. But today's lack of service was unacceptable! If I could give less than 1 star i would! read more

The health inspection posted at the door states the business has an "A" rating, but with a grade of 90. Any business in food service should have zero discrepancies. What were the 10 percent of problems? Who wants to take the risk that their menu selection accounts for that 10 percent? Anyway, I have avoided Hinesville Chili's for the past two or three years because of their Yelp rating. After my visit today, it will be a few more. The waitress by herself is a solid five. I am not sure if I've every experienced better Unfortunately, the best service can't make up for mediocre food. Basically, there was absolutely nothing exceptional about Chili's food. read more

Not only did it take forever to receive my food after I ordered. It was very cold. The soup I ordered was very cold well actually it was room temperature and my spoon fell on the floor and the waitress didn't even bother to replace it. They also have a score of B that should scare anyone off. read more

Even though we did come during Veterans Day the only good thing was that she apologized for her bad customers service.

Totally regret going here! It was Saturday night, after 9 p.m. and when my husband and I got inside, there was a server, a blond woman, who saw us from the other side of the entry, walked toward us, and kept walking past us to go to clean the glass windows that separated the bar section from the restaurant section. She didn't bother to seat us, or since she would rather clean windows, she didn't get anyone else to seat us, she didn't even trouble herself to greet us. Instead, this server began to clean the windows on the restaurant side. For several minutes, no one came to greet and seat us, and the entire time she was facing us, cleaning the windows, knowing we were standing there waiting to be seated. Finally, someone came from the back of the restaurant to seat us. How funny that that person took us to the booth where that server was still cleaning the window. I was really hoping she was not going to be our server, and thankfully she wasn't. The restaurant was not full, it was mostly empty, yet we didn't see our server for a while after being seated. Finally he comes to the table with several empty drink mugs and greeted us giving us the menus and taking our drink orders. He was actually a good server, had he not been so busy doing things other than serving his customers, his service would have been better. He seemed to be occupied bussing other servers' tables. Everything took longer than it needed to. I had the ribs with fries, my husband had the mixed fajitas. While my husband's fajitas were served hot and fresh, my dinner was quite the opposite. My ribs barely had any meat on them, they didn't taste fresh and they were cold. As if that wasn't enough, they were dry and chewy. The fries, they were luke warm, and appeared to be left over from another order. When are they going to change the oil in the fryer? On to dessert. My husband ordered the cheesecake with strawberry 'topping' and I, the chocolate molten cake with the ice cream on the top. My husband's slice of cheesecake was a little larger than I've seen at other restaurants, with the strawberry squirted on the plate and not placed on the cheesecake. My dessert was supposed to be at least warm, and well it was luke warm, much like my dinner, and the funny thing was that they served it to me on the side of the cake that it was too obvious that there was a chunk of cake missing. Awful dessert choice. Back to that blond server, the window cleaner. Two other tables in front of us belonged to our server, but for whatever reason, the window cleaning server kept watch over those two tables and attended to them and later the table behind us, and again completely ignored us. The manager did the same by asking the table behind us and in front of us how everything was, but not us. He put a lot of attention to the table that arrived a while after us, and did part of our server's job with that table, passing by us a few times but never once asking us if we needed anything or if our food was alright. Seriously, I believe the blond window cleaner is racist and possibly the manager, but it was clearly more evident in the server. Quality control (food): big fat 0 Service: 0/10 Food: 0/10 Friendliness of the staff: 0/10 Chili's management: big fat 0 Awful "restaurant" will NOT be back hope it goes out of business very soon! read more

For a restaurant that I am sure everything is pre-packaged, it sure took a long time for our food to come out. Not the best experience.

Friendly, fast attentive service. Nice, casual atmosphere. First visit since moving herein 2015. Was put off by some of the reviews but glad I gave them a chance. Honey Chipotle Chicken Crispers are delicious! read more

This place is garbage and I have no idea why we've kept giving them chances. Last time I was here there was LITERALLY a dead bug in my drink and the service has progressively gotten worse and worse. Today we ordered an appetizer that never came out, when we asked about it a completely uninvolved waitress came over and gave us attitude about it. My country fried steak gravy was... Something very un gravy like. They reworked the gravy and sent me some less watery gravy on the side but when you add flour to gravy that's already hot it just sort of creates big balls of flour... So it tasted very much like warm flour. Valid attempt to correct the issue but it wasn't quite delish. The manager was very nice, and our waitress was polite, but apologizing after the fact doesn't make all the problems this place has worth coming back. They gave us a $5 chili buck for our next visit. Again the manager was very nice but too little too late. This place has been falling apart service wise for awhile. Another notable character along our chili adventure was the waiter who brought our food out. He was also very polite and incredibly understanding of my friends frustration with the lack of appetizer appearance... Since my friend got a little heated initially. read more

Chili's - Country fried steak... Weird watery gravy... It didn't taste bad at least. - American Near Me - Hinesville, Georgia

Well I made the mistake of trying this place out aging and now I never go back. Went in wanting seating for 6 and the waitress walks around the place twice and tells us we have a high top will you take that. I said no I told you I had 2 small kids. She says under her breath well I guess I have to clean off a table. I said I guess you will have to do a little work today. So after that sat down order appetizers they came out cold like they got them from outside. Then upon my better judgment I order food it came out the same way but the iceing on the cake was that there was plastic wrapper in my mashed potatoes. So it went back manager came over apologized and said he would make it right. Well I thoughts would just not charge me for that meal after waiting for them to recook it but nope. I had to have the waiter ask him what happened to making it right so then they took it off my ticket. Never the less if you want to try this place out good luck. read more

Waitress only came to our table 3 times. Waited almost an hour for our food. We gave up and left. Sat next to a pile of dirty dishes on the bar. A "daquri" that tasted like toilet water. Waitress that played on their phones with drinks in hand. When we asked where our food was we were given nothing but attitude.Thing is, it wasn't even busy. read more

Horrible. We came in 45 mins before closing and this asshole waitress pouted the whole time. This is life, honey. We left after 30 mins and that's including the time it took to cook our food. She ruined what was supposed to be romantic. All the servers, the hostess and the bartender had crappy attitudes. Every time someone came in you could see them all clucking like hens. If you don't want to serve, don't become a server read more

If I could give this place no stars I would. 1. We watched a waiter wipe is face, his nose, his hair, sneeze into his HAND over and over and even called it to managers attention and we STILL saw him do this and proceed to serve people food without washing his hands! Disgusting ! 2. My order was wrong, had to send it back. 3. Food took an ungodly amount of time to get to our table 4. When my friend finally got her food it was COLD! She got tacos and the tortilla was CRUSTY, the avocado was BROWN and the shrimp was COLD. It was so disgusting she didn't want any food after that. 5. My other friend has floating particles in his water. 6. The only reason for the star is the waitress was nice during the whole ordeal. This restaurant is disgusting and I would NEVER set foot in there again. Consider yourself warned !!!!! read more

Ordered a Buffalo chicken salad for pickup. I arrive 5 mins before the pick up time. Food was ready. When I got home to eat, the salad was so soggy! I was very disappointed. read more

Service is great! And we had a coupon for a free appetizer and even though they do not yet have the rewards program they still honored our coupon! Will definitely come back again! read more

Are these people serious here!!! Disgusting food and even worse service, the staff is horrible long waits for cold food. I saw young staff members bringing their own food out and eating and playing on their phones and ignoring the customers. I saw girls playing with their hair then going over to tables and touching things......NASTY!!! to be honest I'm not sure how they are still in business. read more

Dont go to this restaurant! They have slow service and when we had our table (near the kitchen) where you could see what is going on inside. There's cheese dangling on the top table where the orders are ready. Steak i ordered is so dry and hard. It is cold too! Not worth ur time and money! read more

If I could give Chili's of Hinesville negative stars, I would. I was extremely dissappointed in the horrendous service I received this evening. I came to Chili's for a delicious meal to celebrate my birthday. After being informed that the staff "never sings for birthdays" I settled for the promise of ice cream to follow my meal. Unfortunately, this was a hastily made promise as I never received any ice cream. My waitress was infatuated with her male customers seated next to us and did not make time to bring me ice cream or even refill my drink. After begging the hostess to get my check, I was finally able to pay and end a disappointing evening. If you are looking for great service or even food, you best look somewhere else. read more

We had a great experience here! The waitresses were great (Jessica was awesome!). Restrooms were super clean. Food came on time, was hot, and delicious. Lots of TVs for all the games. Best place we've been to in Hinesville! read more

The only thing this Chilis is good for in my opinion is going to the bar and having drinks! I will NEVER eat at this one again. After several times eating there I've came to terms they don't give a crap about there customers or the quality of food they put out. For a prime example I ordered a burger....asked for it to be cooked medium rare. Mine was bloody and medium RAW! Of course I couldn't eat it. The manager finally came to my table and asked how things were I mentioned my burger and my BFs ribs being horrible. He shrugged us off and walk away! Didn't offer a new one, or to give us any money back. That's just one incidence, there are several more! Horrible place in general!!!!! Disappointment!! read more

This has to be the worst chain chilies I have ever eaten at! The host seated us right away (that was the only positive) then it room 15 minutes for a server to come great us. While waiting another server was just looking around and eating maybe she was on break? I'm not sure. So when the server finally decided to come see if we have been helped my husband and I were just so frustrated we decided to just order while she was at our table the first time. Cause who knows maybe it would have been another 20 minutes. 30 minutes goes by our food comes out like warm at best it was disgusting. After this poor service I will not come to the one in Hinesville again. Hopefully the pooler location will be better. It's so hard to go out to eat in Hinesville and get decent food here. Save your money it seems to be you have to drive farther to get good food. read more

Another establishment I would give negative stars if I could!! The best thing about this place WAS the bartender, Chris but now that he is gone I will never set foot in this place again!!!! The food is terrible, the service is worse and the staff acts as if they don't want your business. It doesn't matter when you go the staff all seem to have the same attitude. Just sad because I have been to some really good ?Chili's restaurants but this one should be CLOSED!!! read more

Have had bad service before at the Hinesville location, months ago. Decided to try it again tonight. BIG MISTAKE. We got there a little after 4pm, the place was not busy at all, especially for a Friday night. We placed our order, received our drinks and that was the end of that. 45 minutes after getting there, we walked out. How is it that a restaurant not be busy at all and servers are all over the place, yet we didn't even get our appetizer? Poor service before, poor service now. I don't give three chances. read more

Went to this Chili's hoping we would get the same great service as the one we got in Pooler. We went on Sunday around 2pm. First we had to wait for our table to be cleaned (even though it was not busy and a lot of seats available I don't know why they couldn't seat us on a already clean table). We asked for chips and queso as an appetizer, well it took about 15 minutes to get our appetizer. The chips, salsa and queso was all SALTY!! Our main dish was ok. I got the old timer (burger) which comes with fries. The fries portion was really little (about 15 fry- seems like a kids portion). Took forever to get drink refills and also when it was time for us to go they took forever to get a to-go box. The employees here needs to get it together. When we went to Pooler it was during lunch time and they were busy but the employees at Pooler was much faster, nicer and friendlier. If I was to go back I wouldn't mind driving a little bit further to get the best service. read more