Truly mediocre service. It took two hours to get an ok cheeseburger and margaritas. It's a better use of time to go and a find a cow, butcher it, and bake a pair of hamburger buns. The staff is lazy and incompetent. read more

Ordered curb side to go and the customer service was on POINT and the food was brought out prompt, hot and fresh!! Ordering online was easy. I would go back read more

Chili's - Corn on the Cobb, French fries and chicken tenders! All fresh and good! - American Near Me - Jacksonville, Florida

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I've visited this Chili's approx 5 times in 2 years. The first time was an awful experience as they ran out of high chairs and I was stuck with a baby in a booth. Each time after that I left the kids at home and just had a beer at the bar. The bar area is easy, clean and bartenders are on top of their game. This week we decided to hit it up for dinner with our youngest (who is thankfully out of the high chair phase now). We arrived and were seated right away. Our server came by and took our drink orders within minutes. We were concerned when we saw a large party sitting in the same area as we were. This usually means if you don't get your order in before that party you will have to wait a long time. My husband and I quickly decided on the Smokehouse Combos. I ordered mine with ribs (dry rub) and sausage...it also comes with roasted street corn and fries. My husband ordered the same but with the normal wet rub on the ribs. Our son had a cheese pizza and orange slices. Our order came out surprisingly fast...strangely fast...10 mins to prepare two half racks of ribs, corn, sausage, fries, pizza...hmmm okay I'm not going to complain about fast service! Then I took a bite of my luke warm ribs, cold (very cold) fries, and luke warm sausage. I said to my husband, is your food cold? Yes kind of luke warm he said. Now I've seen enough online and in the movies to know what can happen when you send your food back so I rarely...actually I can't remember when I've sent food back. But I wasn't about to throw my money away. We called the server over and let him know and asked him to just touch the food anything on the plate and he would see. He left with our combos and the manager came over a few minutes later to apologize. That we appreciated. Unfortunately for us this meant we were now behind the large party order. By the time our son finished his entire small pizza and oranges (a lot for a 4 year old) our food came out. This time hot. The food was good for a chili's not great just good. I liked the dry rub on the ribs (spicy but not too spicy), did not care for the sausage and for street corn I'd give theirs a 4 but it was ok. We were happy to pay our tab and leave and I have to say this will most likely be the last time I sit down for a full meal here. But if you are looking for a heck of a deal on 2 for 1 drinks, bar food like salsa and chips or just a really great couple of hours hanging out at the bar then I highly recommend the bar. I'll be back to drink just not eat. read more

Chili's - Smokehouse combo - American Near Me - Jacksonville, Florida

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Never again. OMG has this place gone down hill. I used to really like their chips and salsa but the "salsa" was just liquid "made by the new guy" that the waitress tried to fix by adding pico de gallo to it. Wilted lettuce with awful Caesar dressing, soggy hamburger buns, undercooked bacon, lukewarm pasta with rubbery chicken, overcooked chicken tenders, no refills. Nobody ever asked how the food was even when collecting the plates with 30% eaten meals. This place is absolutely bottom of the barrel. You get a second star because nobody got sick but you'll never see me again; life is too short. read more

Some friends and I had a hard time agreeing on a place to go to because our dietary and budget needs were so diverse. Someone finally spoke up and said let's go to this Chili's and we all agreed. We met up on a Wednesday night and it was everything was going fine. We were seated immediately and our waiter got our drinks. But it seemed that as the night went on, it got progressively worse. We ended up being waited on from about 5 different people, (there were 6 of us so I didn't see a problem), orders that were taken correctly were not brought out correctly, and food ended up getting cold and took at least 15 minutes to correct it. That last part is referring to a side of mac and cheese which does not take that long to make or heat up. Two different managers came to our table to see what the problem was and offered no apology, no reason for the bad service, and did not check on our orders. And to top it all off, my friend who ordered the mac and cheese got charged for the second one. Are you kidding me? I would give this place 1 star but the food was good when it came out. I won't be coming back here. read more

Chili's - Fajitas - American Near Me - Jacksonville, Florida

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I used to love going to chili's and who can't beat the 3 for 10 deal it's great. But I got to go food and when I came home the order was wrong. Not a big deal but I ordered a side salad to eat and it was absolutely sad. I only got a few pieces of lettuce and it wasn't even a side portion. read more

Chili's - Caesar Side Salad - American Near Me - Jacksonville, Florida

About once a year or two I get a craving for Chili's chips and salsa. After this visit, it will probably be even longer. The chips glistened with oil, and it was apparent that they had been fried in old oil, as the aftertaste was overpowering. When the burger and fries came, the fries looked even worse, as if they had been twice fried in the same old oil. My server was friendly and efficient. read more

Most of the food was good. The jalapeno sausage and the burger were both really good...the brisket was....meh...and small portion. My dr. pepper was pretty bad. read more

Chili's - American Near Me - Jacksonville, Florida

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Disappointed with this location. I was hopeful since it's so close to my house but I don't think I'll ever come back. The chips looked like crumbs and I wondered if it was because they were a free reward from signing up to their rewards program. I order the triple item sampler and the celery that came with the chicken tenders were inedible. The ends looked liked they were chopped with a chain saw and a week ago. They were mushy and soggy. I kept looking around to see if a manager was going to come to the table, but didn't see one in sight. read more

Chili's - Chips & Salsa - American Near Me - Jacksonville, Florida

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Great experience at Chili's tonight. We had the mushroom burger, cajun chicken pasta, and ribs, all of which were delicious. Amber was our waitress. She was extremely efficient, helpful, and amiable, some of the best service we've ever received at this location. read more

This Chili's is honestly the worse one that I have ever been to. Just now, I picked up a chips and salsa order. When I pulled in, the employees took off when they saw me park in the "to go" spot as if I didn't see them. THEN, after standing around for 10 minutes and waiting for someone to help me, the girl tapping to people in the kitchen finally rang me up and didn't even check the order sitting on the counter. Then I waited another 5-10 minutes for someone to look at the order and discover that it was mine. Then mysteriously everyone was back in the area standing around. My last three experiences weren't great either. Not a single one of those visits provided I with a server that came by our table frequently to make sure that we didn't need anything. One of those times took 35 minutes to even get a server. Then our food took an hour and wasn't even warm anymore because they let it sit. The server made a big deal out of us wanting to get the quality that we are paying for. I'm sorry if it's a burden that we don't want soggy, cold food. Then it took another 25 minutes to get the new food, which we were patient with. The food came out much more fresh as expected. But the server again took forever to come back to collect cash for the payment. That visit was over 2 hours. The other times that I was here, the food came out barely cooked and our server obviously didn't come to work. If you can, make the trip to the San Jose store and avoid this one. They never fail to provide crap service. read more

Ordered to go through their app. It told us to come pick up in 30 minutes. Waited another 40 minutes on top of that. No explanation or apology, just told "We're working on it". Found out my food was just sitting there, ice cream melted, cheese fries and pasta ice cold. Won't be ordering from here again. You have to do better than that. read more

Chicken was soggy and cold. Didn't out sauce...again. They also put the salad in with the soups....again. 3rd time in a row coming here since moving to the area. 3rd time they've messed up the order and the quality is less than appealing. Last time I'll ever be going. Gross. read more

Chili's - Ordered crispers with sauce and got soggy tenders with no sauce. Tasted undercooked. . - American Near Me - Jacksonville, Florida

We had lunch in the ok'd saint Augustine branch! And Kim colgrove was so nice ! Love the service !!

Came to chili's for a quick bite . Usually go to the one on San Jose Blvd. .Unfortunately should of driven further to go to San Jose as the service was absolutely horrible .. waited 10 minutes to get a menu and ultimately after ordering the food it was unusually long before it was served . Waitress eventually came over and asked if needed anything and I indicated a water ... she never returned with a water and walked by our table 3-4 times .. also took 20 minutes to get check after finishing meal ... when service is this incompetent the food seems to be of less quality .. would not recommend this location as the service at San Jose has always been stellar . read more

Revamped menu if you haven't been in a while. Was good service and not overcrowded. Server was personable and came at just the right times. Had the mixed fajitas and they were just right. Two for one draft beer and TVs. One of the better Chili's experiences I've had in a while. Try it out. read more

Awesome Service during a very busy time at the restaurant. Food was delivered hot and in a timely manner considering the amount of visitors this busy Sunday. Eve Kept the drinks full. Awesome first experience and visit to this location. Thank you Mrs. Eve have a happy holiday season. read more

My husband and I my father and I had just left a restaurant across the street from Chili's because of an awful experience, so needless to say, our hopes were rather high. We hadn't been to Chili's in quite some time, but generally, their food and service are pretty consistent. We were seated by the hostess and then greeted right away by our server. He was very friendly and engaging. He took our drink orders and then returned to take our food orders. Our drinks were brought to the table, then our appetizers. We all ordered from the "Three for Me" menu. My husband ordered the nachos, and they were PAPER THIN, which made it impossible to scoop either the queso or the salsa onto them. The salads were good -- they were fresh and tasty. My father ordered the sirloin steak with broccoli and a loaded baked potato. The baked potato turned out to be loaded mashed potatoes (?). I ordered the chicken bacon ranch quesadillas. When the young man brought the plate to the table, he handed it to me, and I almost dropped it because it was SO HOT! I had to dunk my hand in a glass of water! The quesadillas themselves were burned and tasteless. My husband ordered the Cajun Chicken Pasta. It was lacking spice and texture. Also, I have to mention that, after our server took our food and drink orders, he became very scarce. We would have to "flag him down" if we needed drink refills or plates removed from the table or to-go boxes. He never actually brought or took away anything from our table. And that was reflected in his tip... Needless to say, our hopes for a decent meal were dashed and we more than likely will not return. read more

Got the Cajun pasta. Very tasty. Drew was our waiter. He was initially atentive but lagged towards the end of the night. Overall good experience. read more

Chili's - American Near Me - Jacksonville, Florida

Absolutely awful service food was cold half our food came out 15 minutes before the rest asking for silverware was apparently rude on our part. Never again for us here read more

This is probably are favorite go-to family restaurant. Great selections for each family to choose from whatever they are in the mood: steak, chicken, appetizers and not to mention drinks and watching football. read more

Nice casual place to dine. Portions are good and food is flavorful. The ribs are tender and juicy and so was the bacon burger (full of bacon$. Service was pretty good. We will visit here again. read more

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The food is hit and miss on anything you order. Something on your plate will be good and something will be mediocre. Presentation isn't a priority at all at this location. A side of French fries is a mountain but a side of cole slaw is a sauce cup for the same price. Not keto friendly, you are limited to salad without tortilla strips (ALL OF THE SALADS HAVE TORTILLA STRIPS, WHY!?) and burgers without buns. Is it too much to ask to have 2 cups of veggies as a side? You need 7-10 total cups to get your daily recommended potassium so I am undershooting this if I only eat 3 meals. It's like you punish me for choosing healthy options. I got the boss burger which is their biggest burger and a side of cole slaw. I went home and ate more because I was still hungry. The last time, I got the same thing and went across the street to get my fill at another restaurant. There's just something wrong here. read more

Went here tonight and could not believe how bad this place has become. Mediocre food and horrible drinks. Got a bowl of chili which was way too salty. Then had a Presidente Margarita, which was one of the worst margaritas I have ever had anywhere. How can Chili's bar staff not know how to make a Presidente Margarita as its one of their signature drinks. So the barmaid comped me a margarita, but still tasted horrible although I could finally taste the tequila. Had the main course Cajun pasta which arrived cold and had to send it back to be reheated. When it arrived it was ok. So I complained to the barmaid about my experience and she said she would get the manager and headed to the kitchen. She returned with no manager, so I guess the manager does not give a damn about customer complaints. The barmaid did reduce my bill, but very disappointing experience as when I used to go to this place back in the day, it used to be good. How can corporate let standards slip so much and not do anything to rectify it. Totally bizarre read more

It's in a very convenient location. The staff is prompt and sweet. You feel welcome the minute you walk in. I got the chicken quesadillas as well as chips and salsa. read more

I'm eating my burger, at home, and notice something in the middle of the bun. I thought it was mold, but my husband thought it could have been something from the grill. I picked it apart, and yep, it was mold. The burger was great up until then. So disappointed. I won't be ordering from this location again. read more

Chili's - Mold on my hamburger bun - American Near Me - Jacksonville, Florida

Chili's is our usual "go to" place, two for one drinks mostly but the food is usually very consistent, service is fast and the menu changes often. We eat a variety of menu items and enjoy trying new things. The Chili's at this Bartram location is always very crowded in the evenings, parking lot full and if you're lucky you can find a few seats together at the bar. This place is very family oriented and the waitstaff is attentive however we've noted a decline in consistency with the food. It's unfortunate and disappointing when splurging on cheat meals, you want it to be perfect or at least as good as the last time. It's now a hit or miss. read more

Chili's - Bacon Ranch quesadilla is usually on point but not tonight. - American Near Me - Jacksonville, Florida

Came here last night with work colleagues and again it's a solid choice for a neighborhood restaurant. Service was fantastic though as we were a party of nine, and everyone got what they needed and when they needed it. Food was solid overall too, but my only complain was the utter lack of flavor my steak had, and it was overcooked too. Not shoe leather overcooked, but certainly over the medium rare I had ordered. My only significant suggestion is those damned kiosks on the tables. GET RID OF THEM! They are in the way all the time. Simply put, the tables aren't big enough for accommodate them, so I am always having to fight for space with these digital monstrosities. Also, paying the bill is a hassle when you are sitting with a group and you want to split a check. I was lucky enough after playing with the system for a minute to pick out mine and my wife's items and pay. Others in my party weren't as lucky and our waiter had to come by to make the darned thing work. read more

Headed to Chili's tonight because our normal go to spot had a 30-45 minute wait. We were seated quickly and ordered some queso. We were delivered chips and salsa instead but we were fine with that. After the table finished the chips, the queso finally showed up.... cold. So we asked to have it removed from the bill. We should have stayed at our original spot because despite being seated right away, it took an hour and 10 minutes for our food to arrive. Thankfully, the kids food was ok, even though the sides were mixed up, but my pasta and my fiancés sirloin were cold to the touch. Not sort of warm, or room temperature, but actually cold. The waiter took my pasta back to be "remade" and my fiancé kept hers because she was so hungry at this point she didn't care. My pasta came back out about 5 minutes later, clearly nuked in the microwave. We ate about half of our food and were ready for the check. Fortunately, they comped two of our meals for the trouble but the queso was still on the bill, so we had to ask for that to be removed. An hour and 40 minutes later, we were finally on our way. With all of those issues, the manager on duty never once stopped by our table to apologize. The manager left a poor guy from another store out of state to deal with the unhappy customers (we heard several other tables having similar issues). We've used DoorDash from this Chili's a couple of times without incident so we were very disappointed in the visit and won't be back. read more

If you are looking for good food and terrible service, this is the location you want to visit. Visited recently for the Daddy - Daughter Dinner. The hostess greeted us and seated us quickly to a table. 10 minutes later our server stopped our table. We ordered drinks, entrees (Burger and fish tacos) and chips and salsa to start. I asked for fries and no salt. 5 minutes later someone else brought our drinks to the table. I asked about the chips & salsa. The server said they would tell our regular server. 15 minutes goes by and the kitchen staff deliver our meals. At this point it's too late for the chips & salsa. Our regular server comes by and I asked where the chips & salsa was? A light bulb went off and she apologized. I mentioned their was salt on the fries. The server said they will just take the fries and dump them in the fryer again to remove the salt, so they will be greasy. I said tell them to put down new fries. 5 minutes later my hot fries were delivered. This is the worst Chili's location in Jacksonville. Average - good food with servers that go through a revolving door. You never see the same ones the next time you come in. NOT Recommended. read more

Chills is slowly losing me over as a customer. With my last experience I'm not sure how long it'll be before I go back. I used to eat here at least once a week, now i don't even keep track because it's that rarely. But my last experience was horrible. I order 2 for $20 meal. I requested for a plain hamburger mustard and ketchup only and Cajun chicken pasta add shrimp. Now the last few times I called that in the to go girl told me we can't do that for the burger because it comes with cheese and bacon. Of course I get irritated how can't you ring that up its a PLAIN hamburger. Then when I almost cancel she gets it right. Then for my pasta she goes oh chicken and shrimp isn't on the menu, I said the chicken is and you can add shrimp. She states it'll be extra. I know! We wait 20 minutes pick up the food the burger is full of cheese! We turn around and to girl comes out and say oh it was supposed to have no cheese? . She run the burger in and come back out and say it'll be another 10-15 minutes for the burger WHAT BURGER TAKES THAT LONG?! needless to say I'm quite over chilis. Not sure if I'm general or just this particular location. Just not the same anymore. read more

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As expected from any Chili's, this place was clean and the staff friendly and prompt. The main reason we went was to take advantage of their $20 dinner for two. We ordered the crispy onion & jalapeno stack for starter. I wish they had more healthy choices to offer besides fried stuff. For entree we got the half-rack baby back ribs and quesadilla explosion salad. Ribs were pretty good... the portions were a decent size. The salad was also a decent size but I'm pretty sure it wasn't all that healthy. Tasty none the less. read more

Online ordering and curbside pick was simple and smooth. Food was delicious. Will be returning.

I am always eating at various chilis and this is one of the worst I ever ate at. Sat at the empty bar recently to order good and drinks. Asked for chips and salsa 3 times and the bartender kept forgetting to get them . I did see another couple come in and ask for them and the same bartender got them right away for them . They were not busy and seemed to be well staffed. Oh well, won't be there again. read more

We went on a Friday night to take out the grandparents. We had a 45 minute wait so my mom and I decided to go get a drink at the bar. My grandparents sat in on of the booths in the front and my dad stayed with them. We finally get a table, a lot sooner than 45 minutes. My grandfather sat there miserably because it was "too loud" then wants to order fish but he didn't want the salmon, but goes ahead and orders it anyway with extra fries for his side. My grandmother complains about the sirloin saying it's always too dry when last time she came she made a meatloaf that was horrible. My dad was so disgusted by it you can't even bring up the meatloaf bc it makes him gag. She gets the chicken tenders...wondering if they will be "too spicy" for her, but nowadays everything is too spicy. My mom and I got the two for twenty deal. She ordered the fajitas and I ordered the half rack of ribs. Everything was good, our waiter was very attentive also. It was a plus that he's Cuban American and knew spanish so my grandparents could talk to him. My grandfather's food came and he didn't want the salmon and switched his plate with my dad. It was annoying, because my dad is on a strict diet for health reasons and the extra load of fries didn't help, however my dad being the nice guy that he is just switched with him with no complaint. My grandmother continues to complain about the salsa being too hot for the chips 'n salsa.....it's not hot at all. Overall, the service and food were great. I'm happy I got to spend time with my parents....unfortunately my grandparents have forever and always will be intolerable, but thanks to my Chili's margarita it made them tolerable. read more

Good deal to sit in the bar.., free chips and salsa. Add a two for one margarita yummmm. Nice place to unwind and relax.

Things you don't want from restaurants: 1. Slow service. 2. Bad food. 3. Dirty restaurant. Well here was our experience at this chain: Two hr dinner (took 20 min to take our order), and not a single refill on our drinks the entire time. Over charged my bill and had to get it corrected by manager. Don't come to this place. read more

This is one of my Family Favorite Place To Dine for Birthdays...My Sisters who are Twins Decided to Celebrate Their Bday on the 13th of April. Good Experience NOT this Time The Waiter Jessica was very unprofessional & seemed as tho we were irritating her by her facial expressions. I let it be known it was their bday and asked if someone would come sing well she stated it was unheard of. All they did was ice cream which would of been ok with out the additional smirk. Food was Good tho. Customer Service Needs Work read more

Pleasantly surprised with this Chili's location. It's rather large and seems to have the new Chili's concept going for it. This means updated décor compared to various other restaurants in this chain and the new iPad ordering system. This location seemed to still be working out the kinks when we visited. Our waiter was pretty attentive for our rather large group on a Friday night. He was quick to get our drinks and orders. The food was typical Chili's fare and wasn't something to write home about, but nothing to complain about either. This was a normal Chili's experience for anyone who has been to one, but kicked up a notch with their new style and concept. It helps that it is conveniently located right off I-95 as well. read more

Who doesn't enjoy going to chili's from time to time? You know what to expect for menu items and probably stick with your go to! Our evening started off a little rough. The original server assigned to our table was in the "weeds". It took about 15 minutes to get drinks and everything started going down hill from there. (Cold food, long ticket time, missing items etc.) Understanding that rough shifts/nights happen, we get it. Management totally made up for our experience in a professional way. Our server switched about halfway through dinner and she handled it like a champ. Amber was extremely gracious and patient! We will be back to this location and ask for Amber every time, because of her professionalism and the manager Tom's excellent hospitality. Thank you for creating a good experience for us! read more