This is one of my Family Favorite Place To Dine for Birthdays...My Sisters who are Twins Decided to Celebrate Their Bday on the 13th of April. Good Experience NOT this Time The Waiter Jessica was very unprofessional & seemed as tho we were irritating her by her facial expressions. I let it be known it was their bday and asked if someone would come sing well she stated it was unheard of. All they did was ice cream which would of been ok with out the additional smirk. Food was Good tho. Customer Service Needs Work read more

Who doesn't enjoy going to chili's from time to time? You know what to expect for menu items and probably stick with your go to! Our evening started off a little rough. The original server assigned to our table was in the "weeds". It took about 15 minutes to get drinks and everything started going down hill from there. (Cold food, long ticket time, missing items etc.) Understanding that rough shifts/nights happen, we get it. Management totally made up for our experience in a professional way. Our server switched about halfway through dinner and she handled it like a champ. Amber was extremely gracious and patient! We will be back to this location and ask for Amber every time, because of her professionalism and the manager Tom's excellent hospitality. Thank you for creating a good experience for us! read more

My wife and I were out looking for "American" cuisine and saw this Chil's. We had low expectations having been to Chili's in the past. Our experience was always that it was loud, your typical tavern menu in a place that should have had the grease scraped from the walls. Boy were we impressed! Varied menu, not a long wait and great service. Oh, the food? It was excellent. You could get a burger but you won't be disappointed with the clever Pork Carnitas Tacos either. After this visit, we tried another Chili's while traveling. We were somewhere between Richmond, and Alexandria Virginia, hungry and hoping for a similar experience- no wait and good food. We were not disappointed. Thanks, Chili's. read more

First off, we (my husband and I) walked in and noticed that the restaurant wasn't even 1/4 full with a completely empty section directly to the left of the door, so we were kinda shocked when we were told there would be a 15 minute wait and could not wait on a bench inside even though there was no one else waiting inside. Then 17 minutes later we were told to come back in and were seated in the section that had been completely empty, so we already felt unprioritized and lied to. Then our waiter told us his other table had a birthday and couldn't deal with us until he took care of them. Then they sat a table of 13 at the table closest to us so clearly the section wasn't empty due to social distancing. We waited about 15 minutes to place our order. Then within 5 minutes of our entrees arriving the waiter asked if we would need boxes. Then he brought us boxes and we did not see him again. We felt rushed and unprioritized and will not be returning to this location read more

Placed a online order for the whole family. Food was done and time and everything was wonderful. First time in a long time where a family of five all got their food with no mistakes. Good job! read more

The food is always very good. There is a bartender, Katie, that can not serve very well at all. She finds one person that wants to talk too and won't pay attention to anyone else that is at the bar. She also leaves the bar stranded for 20 minute periods where no one can be served or even get a drink refilled, or even pay there bill. She is a terrible bartender to have work by herself. read more

Very, very rude, nasty and unfriendly To-Go employee on your weekend daytime shift this weekend. She won't greet you, will shove the food in your window and walk off really angry. Younger female, but did not get her name. Whoever works between 11am and 3 on weekends.. As she handed me my food, she cut the side of my finger shoving the bag in my hand. Tried talking to the manager about this assault, but he didn't really care. Reached out to corporate. read more

Don't know why there are 2 of the same location feeds for this location? I'll share my post here as well: Love the Bartram location! I have visited others and the service at this location is superior by far! Very clean, friendly and food is deliciously consistent. Lauren B. Is a great server, we wanted for nothing. She was attentive but not hovering! Request her seating section! read more

Went there last night (may 23rd, 2019) at around 8:30. i say the time and date because the hostess was absolutely horrible. She is the reason this place is getting 3 stars rather than 5. We got there to eat after graduation and were told the wait for 5 people would be 20 minutes, that's reasonable for a packed night so we waited. Come 9:15 we were wondering why people who came in after us were already seated and eating so we checked on our hostess and asked. She forgot about us because when she was taking our name she was completely occupied with her friend. She immediately cleared a table and came back grabbed our menus and told us to follow her, we stood there waiting for a minute or two while she finished her conversation with her friend that honestly could've waited. It felt as if she did not care for her job and had other priorities that weren't related to the customers or the service. Our waitress however was amazing, she was funny, kinda, and tentative. The food was also delicious and came out in a timely manner. Just set off by the service we received, the hostess is the first person you encounter when entering a restaurant, they set the tone and the vibe. read more

So I ordered curbside ...online.. and was immediately sent an automatic text that stated : Text 'Here' when you arrive at Chili's to pick up your curbside order. It will be ready at 8:30 PM. Call 904-880-0100 with any questions. I arrived and sent the ' here 'text at 8:20..and this is the response I received, again immediately: Welcome to Chili's. Your order will be ready and delivered to you by 8:30 PM. Call 904-880-0100 for any questions. I waited until 8:40 and then sent another text which stated: .Still here, ....and in response I got : Please call restaurant for any questions.... After waiting 10 more minutes I went inside, waited for 5 minutes for someone to help me, i was instructed to go to the bar and talk to the bartender, they would help me there. I get to the bar and I tell the lady I've been waiting on curbside delivery for 30 minutes, she tells me we don't have curbside delivery at dusk.." we send those people home". Oh...oh really??? Okay cool, so why did I get the texts stating food will be delivered to the car no later than 8:30? Why was there no sign outside stating that? Also in order to do pick up service you had to pay online... Which we did and included a tip. Why was I not able to take the tip off the order. Who wants to tip someone if I had to go in and pick up my order, which by the way wasn't even correct. This is ridiculous. When I asked the lady from the bar about taking the tip off she said, I can't do it..it's already been processed. Are you kidding me? What has happened to customer service? So basically I gave Chili's a tip 20% btw...for screwing up my order, not delivering it, waiting 30 minutes and basically telling me oh well sucks to be you. Point of the story, if you don't deliver curbside, inform your customers. Don't allow us to order curbside, and have us waiting .. and keep my effing tip. The manager should've been notified by the " lady bartender". Not given a response of .."well I'm just the bartender". Com'on Chili's. Wtf????? Do better! read more

Wings were dry and overcooked Potato skins were dry and didn't have enough toppings on them Mini burgers were overcooked and charred Service was slow Used to be much better food but has gone downhill past couple of trips there. read more

Service was absolutely shit. Let's get that out of the way. The waiter hates his life and his job, that was clear from the beginning. Now for years I've been ordering the Cajun pasta at other Chili's establishments and it's usually pretty good. This time it tasted like a pile of assholes. No flavor, overcooked pasta, and no one cared. I can assure you I won't be back ever. I promise. read more

Great food and great customer service! I love their new menu! The berry margarita is absolutely delicious! My favorite place!

I was reluctant to go to Chilis for a long time because I tend to be "chain restaurant" adverse. But.... I 'had' to goto to this Chili's for a work function, and I was really surprised at how good the food was. Service was great, and the prices reasonable. The menu has been majorly revamped since my most recent visit many years ago. I tried the southwest salad which had a really nice kick to it. I also had the chicken strips which were cooked great. The parking is abundant at this location, and it is very clean. I look forward to heading back! read more

I've eaten at this location quite a few times with friends. The staff are always nice and attentive and the food is always good. This particular time I had the shrimp Cajun pasta, I definitely recommend it. Their burgers are great as well. Their happy hour specials are always stellar and they make some delicious margaritas. read more

the worst service I have experienced. 15 minutes of waiting for a server. They served our food after (another) 20 minutes and took 10minutes to give us salsa after requesting 3 times. No one even asked us if we are okay of i we need anything. The restaurant was not packed and it's a weekday.. terrible experience. Just terrible! read more

The service is good, it's not they're fault the food is so bad, they just microwave it. Shame on me for eating Chili's.

Chili's has fantastic chips and salsa, but be weary of their margaritas. It's easy to miss that they're more watered down when you can get them 2-for-1. The bartenders are always great people, at any location, and the waitstaff are awesome to boot. Not sure what to order? You can get helpful recommendations from your server. read more

The food is wonderful, clean, great service and the atmosphere is sound. I enjoy eating at Chilis and having special events there to celebrate others. read more

Two days after Hurricane Irma and this Chili's is packed. Manager mentioned most of the servers had been there all day, and I'm sure they were short staffed as many of their team are most likely affected by storm damage and power outages. However, the entire staff were in great spirits, service to be seated and served was quick and friendly, and very accommodating. Most restaurants fully staffed on a normal day aren't this together. Clearly, the manager on staff tonight had it on lock down. A special shout out to Lindsay, our server because she took great care of us. Loved that someone was at the door and thanked every customer as they left for coming in. Nice job, Chili's on Old St Augustine road. You made my otherwise stressful week much better. read more

We called in our order for pick up around 7pm on Saturday, so they were a little busy. We ordered 3 burgers to be picked up and we were a couple minutes early. We paid for our order and was told we could wait in our car and she would bring it. A few minutes later, I then watched her put our fresh hot order on the window sill (thinking, no way thats ours) as she greated the good looking gentleman who just came in, she the proceeded to make him two drinks, letting our food sit and get cold. I went in and got our food. Got home, no bbq sauce or pickle for our burgers as stated in menu nor any advocado on a different burger. Once i put some fried onions and baby rays bbq sauce the burger was awesome, not good enough to come back though. $38 food & $5 tip (pick up at that) soo NOT worth it read more

I wanted to write a review after reading some negative ones. For the food and bartender I give 5 stars. This was the BEST Chilis food-wise I have been to. My husband and I got the chicken fajitas. They actually looked like those beautiful pictures in advertisements. Tons of juicy chicken, peppers and onions. Paulette gave us lots of attention. The only reason I didn't give this 5 stars is due to 2 male employees at the bar who argued about whose job it is to do what. Not professional with a customer sitting next to them. If I ever pass through here again I would definitely return to this Chilis. read more

THE WORST! Would give zero stars if I could. Sat at the bar which was filthy and should have been my first clue. Ordered a cocktail, got it in a dirty glass with food stuck to the side, waitress didn't apologize and rolled her eyes at me. Ordered food finally after the waitress seemingly ignored me after I complained about my glass. She repeated the order correct and it came to me wrong. I advised her I had a flight to catch and couldn't wait to get a new order so I would eat around the items I asked not to be on my nachos. Had to ask for my bill because she was once again ignoring me and she charged me full price for everything. I asked was she going to at least discount my food as I couldn't even eat all of it due to allergies and she said "no, I offered to remake it for you so that's on you". What?!?!? Paid my whole bill and asked to speak to manager on my way out. She said she would credit my food and here we are a week later, no credit. DON'T EVER EAT HERE!!! read more

The plates and silverware were dirty, the place was messy, and service was pretty slow.

Ate at Chili's last night....this is usually one of my faves. Our server was attentive and friendly. The steak was cooked the way I asked; it was tender and the flavor I'd give a B-. My only complaint was that the chips and salsa we ordered as a appetizer weren't warm but we didn't say anything to our server :/ For dessert (which was free because I'm on their email list) was quite yummy - Salted Caramel Molten Lava. read more

My wife and I had dinner here, like many times before, on 12/3, around 6:30. It was busy, but did not have to wait for a table. Waiter was prompt. We started with chips and queso. Queso was a little paste-y. Thick. Chips were super salty. My entree was spicy shrimp tacos. Temperature was lukewarm and there was no spicy at all. Beans and rice were good. My wife had enchiladas, which she seemed to enjoy. Def had higher expectations, as it had been awhile since our last visit. Stick with the regular menu and get the fajitas. read more

My life and I had lunch on August 18 and ate in the bar which is our preferred seating choice. Great service and my tea was never empty. The food was ok, typical Chili's but the friendly and attentive service made this a 4-star visit. read more

I really like this place. They are clean. The service is great and the people seem genuine to me. I would recommend this place to anyone especially since its one of the few restaurants in the area. My only complaint is that their ToGo service is not that great. Several times ive had to turn around because my order was wrong. Then i would have to wait another 10-15 mins for my meal to get cooked. I could go inside for that but other than that, this is my favorite Chili's to go to. read more

Honestly, I wish I could leave 0 stars for this disgrace of an establishment. The food is far below average. The service is AWFUL, and one time I went I was talked about behind my back by my waitress and a co worker. I would absolutely never recommend Chilis unless you are blind, deaf, and don't mind eating absolute garbage. read more

I have been to this location before and the food is just ok. I ordered the buffalo chicken sandwich, the chicken was cold and very tough also the frys are very salty. I won't be back, sorry. I have gave this place to many chances read more

My review will generally be applicable to the entire chain, but since this location is closest to me I am reviewing it. This location hold some special meaning for me, as this is one of the first places the Mrs. and I went for dinner date. Also, I worked for this Company as a cook previously many many years ago at a different location, so I'm familiar with their long-standing menu. This location is always very busy, and the quality of the food and Service are comparable to other locations. This is not one of our favorite establishments, however it is also one of the better chains. My favorite thing is frankly the chips and salsa with queso, or the Southwest eggrolls. When we do eat dinner here, I typically either get a burger or the chicken crispers. My wife will get the fajitas. The last few times we have eaten at one of these establishments (not this location), there were problems getting the order correct, and frankly the food was not such that we have been compelled to return. Their happy hour specials are decent, though the frozen drinks are all mix, so I typically will get a margarita on the rocks. They will often have a 2/$20 special going on, which is a good value for a couple to go out to dinner, though this will not include alcohol. All they're not in our current rotation of restaurants, if one is looking for a reasonably price location with standard Tex-Mex fare, this may fit the bill. read more

Good service and love the menu. Feel like the bar side could be kept cleaner.

I'll paint a picture for you. It's a busy Thursday night, waited about 10 mins for a table, sat us by the bathroom, didn't get waited on for 20 mins. Then we left. (We made eye contact with 4 different servers) read more

My husband ordered spicy grilled chicken tacos yum except for the rice very bland. I ordered chicken crispers yum corn old like rubber could not eat it. When we looked up omg dust everywhere ! This place is very dirty! Will not come here again after seeing that. read more

Chili's - American Near Me - Jacksonville, Florida

I visited this evening and had met a friend who checked in via the app. The app stated 14 minutes and when we arrived we were told we were next. After waiting 30 minutes we overheard a manager tell the hostess to stall they had a cook walk out. This is the first time I have been back in a few months when something similar happened at this restaurant. So not to be seated and wait forever like last time, we left tonight. Last time I waited 30 minutes once again after using the app, before seating at a table in the bar. Then our food took an hour to come out cold and prepared wrong. The waitress had the food remade, and mine came out wrong a second time. The manager waved our bill and apologized for our 2+ hours at Chili's. Sounds like we probably should never come back. Unfortunate...if you could view my account we visited frequently until this year. I hope to get a reply from someone. They really need to figure this out. read more

3 margaritas and zero tequila in them and made with My dew. Food was not as ordered and took an hour to get. I WILL NEVER COME AGAIN!!

Where to begin??? We show up at around 6 pm. The place is nearly empty. We stand at the hostess station for ten minutes waiting on someone to seat us. There were open tables everywhere and no one in a line. No one acknowledged our existence. Servers walked by without a word. When we finally get sat the waitress disappears for twenty minutes before coming to order our drinks. It takes another ten minutes to get those drinks. We try to order but she runs off again. Finally, after being there for almost an hour we get to order. The order takes a long time, close to forty minutes to get there. Everything tastes like it had been literally marinated in salt. Probably will not return. read more

We are locals and have frequented Chili's on Old St. Augustine for the past 4 yrs at the bar; it's a nice neighborhood kinda feel . Bartenders have always made us feel welcome and at home. New chick Lindsey, do you even have a smile? Very efficient but you made me fell like I was a chore and it was actually my birthday and retirement day and when you asked me how my day was and I said really great you said that's nice and walked away. Get a personality and a smile and we might leave you a bigger tip. Went there to celebrate but you added nothing. read more

Dirty and service was poor. It was the only thing open after a late lacrosse game, we should have gone to bed hungry instead of eating at this location. read more

My wife and I were told a 5-10 minute wait. We gave our name for the list and sat down. A party of 5 walked in and was instantly seated. Then a party of 3 came in and got on the list. They were seated before us, having waited less than a minute. So we left. Terrible service does not get our money. read more