I have the Chili's rewards app and so there was a find one entrée get one 50% off. I asked the waitress if we could use it for the lunch menu she assured me that we could when I went to pay the bill it would not go through. She came back and said all because it doesn't work on that, I told her that I had already asked her before and that I should get that one meal half price and she said well sorry I can't do that. I told her we would've never ordered for the lunch menu. We would've ordered from the regular menu. I finally asked for a manager. The manager came out and all he kept saying was there's nothing he could do over and over and say and I'm cut do anything He did not have very good customer service skills. I can see why this location is rated so badly. Here it was after noon and we were the only ones left in the restaurant, now I can see why. The only reason I gave it to stores is because the service was good until the end, when the server would not come back because she knew that she should've checked before about the coupon. read more

Wife ordered a vegetarian burger that made her sick an hour later. The prices don't justify the low quality food. Used to be pretty good. Menu items have changed for the worse. Got rid of the 2 for 20 selection. Won't be back at chilli's again. read more

I've been going to this Chili's for years, but recently it's gone to sh*t! I go for the chicken crispers and the last order was literally half the size of all previous orders. Half! I understand margins & food costs, but that's ridiculous. I can't see myself going back. read more

I love Chilis so much but Chris the bright and cheery bartender really made my day! Great attitude and exceptionally great service is hard to come by! read more

This Chili's get points for having a diverse employee group and a robot delivery person (YOU GO RITA) but that's basically it. Out of the last 10 times I've gone here, service and food has ranged from okay to bad. Never a great experience overall. Menu looks like prices are getting higher and portions smaller. I would say, go when it is happy hour or order from a deal menu. At least when you pay small amounts you don't stress about how subpar it is. A $5 Marg can always make a experience more fun. read more

Carolina is the worst. I came to this chilis a couple weeks ago. She is the worst service I've ever received today. She brought the food out and sneezed in it right in front of me, ignored me when I said hi blatantly, and also my food took 25+ minutes to come and basically threw the food on the table. I think she may have been having a bad day because I gave her no reason to be so rude, but still not appropriate or professional. She should've taken the day off work. read more

The food is so!!!! Good. Steak is amazing! Everything is really Tasty and delicious. The Texas fries Are incredible also. It's our new family FAVORITE dinner location. The ribs are pretty good too. read more

Chili's - American Near Me - Las Vegas, Nevada

We are unable to comment on the service, or the quality of food. We were seated for 20 minutes and never waited on. So we received neither service, or food. Obviously terrible on both counts. Front of the house is completely useless read more

Don't know why I tried this location again! The last time my order was wrong but I figured let me try again....no no no! Note to self not to go back. Ordered curbside and waited 15 minutes so I went inside. Even though wait staff saw me, I was ignored. Finally I was able to get someone to help me. Got home: my well done hamburger was RAW! My on onion petals had no sauce! What a waste! read more

Holy cow. How have I missed the *Smoked Wings* all this time? They are unbelievably good. If Other Mama put out wings like this, people would be freaking out. And during Happy Hour (which is all-day on Sundays) a basket of about 9 wings is only $5. They are moist, smoked, fall-off-the-bone chicken wings like you've never experienced. 5 stars for these smoked wings! 3 stars for the understaffed bar area and those who were working seemed to be afflicted by a malaise of sorts, perhaps it was incidental. Usually bad management is to blame for low morale - it'll be interesting to observe the staff during my next visit. I visited at 11am on a Sunday, and the floors were pretty filthy. A shame because the interior of this Chili's is well-appointed and was recently remodeled to corporate modern Chili's spec. Plenty of HDTVs all on different channels and iPad-like menus on every table top. Perfect under-the-radar spot to watch sports events. Ironically in the same parking lot as the Martini... Footnote: IMO, everything on the Chili's menu is waaayyyy better than Applebee's. It's no contest, really! read more

I haven't been to a Chili's in quite some time, so I was pleasantly surprised to see changes in their menu. The smokehouse combos are a nice option, with big portions enough to split the meal. Their street corn is really good, you can tell it's fresh not frozen. Service was wonderful, we were kept hydrated, and any special requests were fulfilled, nothing was forgotten and everything came out at once, no waiting for a meal. read more

Chili's - Dr. Pepper ribs, jalapeño cheddar sausage, Mexican street corn, fries and garlic toast. - American Near Me - Las Vegas, Nevada

We friggin love this place. There is no Chili's in Canada. So when in the US, we hit this place up. This place would crush all Canadian places in the same class. Red Robin's, Earls, Browns etc would be getting less business if Chili's rolled into town. The food is real good. On this visit they had a $10 special. My meal included a big bowl of soup, awesome burger and fries, and bottomless drink. Are you kidding me, the burger alone is $13 on the regular menu. This was the most food I've had for $10....ever. And it's good grub. That burger ranks up there with some of the best. I think some of the best nachos are here. The service was top notch, which has always been the case for us at Chili's. Of course we'll be back on our next visit. read more

Chili's - Bowl of soup, burger, fries and bottomless drink for $10. - American Near Me - Las Vegas, Nevada

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We called to check on the wait to dine in. Chilis does not take reservations and will not put your name on the waitlist in advance. However, they do tell you to go to yelp and join the waitlust. But the restaurant can turn this app off whenever they chose to which makes it pointless to add your name. They also will not allow you to wait inside which means on a cold night you get to stand outside and freeze. Oh wait, you can sit in your car and keep it running for the 45 min wait though. Just ridiculous customer service. read more

We've tried many times to eat here again & just to be seated is very bad! No one to greet you & you have to wait or ask if you can be helped! This past Monday at 2:40 pm we walked in & no one at the host station! After 10 min. I asked the one person I could see & asked if we could get seated & helped. He replied, I'm just the bartender....there was only one waiter helping a table & no one else around! We waited another 10 minutes & then decided to leave as it seemed no other person could/would help us! As I've said, we've tried many times to dine here & never again!!!! Poor service!! I've been told this by many people!!! read more

Worst service ever, very Horrible service, hostess, waiter Megan was bad We had to ask for refills we order a dessert and we never get it

My kids and I arrived at 11:45 to this location sat down and ordered our Appetizer and drinks we placed our order with no bacon and told our waiter NO bacon please he said he would let the kitchen know well our food came out with bacon on our mash potato sad number one then my son and I ordered the steak and shrimp and my son go's mom the sauce on the shrimp is really good what do you thing we'll I got NO sauce on my shrimp and my steak had a big chunk of fat that I could not eat told our waiter and his response was ya that sauce is really good I'm sorry you got noon ‍ really bad bad customer service if I could give 0 stars I would have I'm not going back. read more

Chili's is great as a whole but this one has a little bit of inconsistencies. Sometimes it's good sometimes it's bad. Sometimes I have gone and they did not have what they said they had on the menu. Sometimes the staff was great, sometimes it was hard to get service at all. It's pretty much a roll of the dice in Las Vegas going to this one. read more

Came to this chili's on Charleston and fort Apache around 3pm (06/06/2020) We sat down for more than 20 mins and the server never approached my table...we had to walked out... First time going out with my boys after more than 2 months on quarantine...very disappointed!!!!!! read more

The waiters didn't really pay attention to us. Then came over like 4 times within like 5 minutes and was asked are you ready to order. We had to ask how the menu system worked because nobody told us when we sat down or for a while afterwards. Our waiter seemed too busy for us but not for other tables. I went to the bathroom and their was no toilet paper. The food was mediocre. Would not recommend this chilis. read more

Enjoyed a delightful dinner for two at our local Chili's last night. What we could not get over is how well trained their staff is. They all work together in a very organized manner. Friendly, professional and knowledgeable. Alex, who greeted us at the door, was genuinely a find! Hard working, motivated, and if I still ran a business, I would wAnt to clone him. Besides the staff, the food was perfect too. Great, reasonable night out...thanks Chili's!!! read more

Based on service this review would really be a 2.5. But solid bar food and all day Happy Hour on Sundays brings it to a solid 3. Upon entering it took a while to even be acknowledged at the door and seated and by no means was this place crowded. There were maybe two tables I could see in the restaurant area and the bar area had about four to five. Once we were acknowledged we were immediately led to the restaurant portion. After seating us and getting our drink order the waiter finally came back and I asked him if there were any specials. At this time he mentions Happy Hour but only in the bar. Now, I'm thinking at this point you could have saved us both some time by letting us know that option at the door. I mean, I get it, you make more money if we sit in the restaurant side but we had no intention of ordering anything but appetizers anyways. Once we were seated on the bar side service was fine if not a bit slow. What turns me off about Chili's is the customer service. They serve you and expect a tip, which the waitress gave instructions on how I could add that on the table computer so obviously paying the tab is self-serve unless you are paying cash. But to me this takes away from the customer service aspect a little bit, like they are too busy to bring me a paper bill and add to that the machine was out of paper so I didn't even receive a receipt. read more

Wow... Ordered the ribs and they were not only dried out, but also tasteless and cold. I have no idea why it's so hard for a place like Chiles to provide their clients with good food without overcooking. It's not rocket science folks. Season it, cook it and serve it. This is not the first time but certainly is the last time. Goodby Chiles... read more

I love Chili's. This location is iffy sometimes when it comes to service but the food is always good. I love the cheese steak and usually don't stray from that. Sometimes we order the sampler if we go during happy hour yo have some yummy munchables while sipping our margaritas. I do love the options they have for blended drinks! If you sign up for their e-mail list you can get cool coupons that are worth it and help a bit with the bill or allow you to try something you hadn't before. read more

Chili's - Sampler Platter @ Chili's on Charleston - American Near Me - Las Vegas, Nevada

I have ordered from this Chili's many times, and never had a problem. this time I ordered on the mobile app at 8 PM And it said that it would be ready at 8:25 PM. When I got there around 8:20 I was in my car for a few minutes when the waitress came out and said I was a little early but it's almost ready. Then nobody came out and said anything, until 835, in the meantime I had watched multiple cars pull up and get their food. Then at 8:35 she said it was just about ready, and I heard nothing from her again until 845, when I called the store to see if there is any update. She then said she was Bagging it right now, and didn't come out until 8:55 with my food. I have been to the Chili's many times, and I know it should not take 55 minutes to make, and even if it does, I would expect more communication on how the order is going. I'm very disappointed in this visit. read more

we came here as a party of 4. service begun good at first then went south once the meal came out. Salad was brought out with onions when we clearly asked for no onions. then once the main meal arrived, the pasta arrived with onions as well. and the second entree arrived smaller than a 6oz steak when both waiters said it was small. me and my uncle finished both of our meals before our spouses even received their meals. It took us to request the manager to get any true service here. it was so bad the kitchen Manager also came out to make sure their meals was good once they received them from her personally. bad service all the way around for us.... read more

We have been and still are waiting outside for our food which is 45 min late. Covid or no covid this is terrible service.

Worse place ever!!!! Its was pretty empty and server took forever! I dont know where she was. Our food took long ,whe asked for some limes and I swear seems like they went to the super market to get them, bu them our server disappear for 25 min, I was thirsty as hell I start to look for someone else to ask for some more soda and the lady that we called she was super pissed to help us for 30 seconds. This place it's a mess, the hostess such a rude guy he wears glasses... honeslty if you guys dont like your job just go somewhere else or dont question why you guys dont get good tips. TIP! When we arrived, we looked at each other why this place it's so empty on sunday night on payday weekend !!!! Well now we know!!! read more

We have stopped here on several occasions for something different. Today's stop was not typical. When we went to be seated, they suggested we sit in the bar area as they had two large parties in the main dining room- one with 70 people and one with 20. We were told that it would be difficult to take our orders and get served in the dining room. We decided to sit in the bar area. We didn't know it at the time, but our orders went to the kitchen right after the orders for the 70 something party. Little did we know it would be a long wait. After about 20 minutes, pour waitress came by and apologized for the delay and said the food would be coming soon. She offered us chips and salsa to munch on until the food came. We declined. Ten minutes later, she stopped by again and asked if the manager had been by. She said the manager would be bringing our meals presently and again she apologized. WIthin a few minutes, the manager did bring our meals and apologized offering to give us two desserts or a discount on the check. We declined dessert and when she brought the check, she had deducted the cost of the one meal. That was great customer service and was certainly a way to bring us back. The thing I wish, however, is that they would be honest up front. Had I known the wait would have been that long, I would have gone elsewhere. Had I known - had they told me. As for the food, I had chicken fajitas and my wife had their Chicken Monterrey. Both dishes were normal Chili's dishes and everything tasted great. It's a shame the dinner was diminished by the service issues, but I can understand the problem of dealing with that many people in one large party. Kudos to the manager for the way she handled the situation. read more

I looooove this place! The location on the Charleston is the best! The server Chase is amazing He was very nice and professional!!!! ( and also he is very cute ) Thank you guys for the great customer service and amazing food read more

Chili'a oh how could I have forgotten about you my love?! It's been forever and now that we've been hear I think we shall be chowing down here new often again. Came in at 11am and sat at the bar to see the MLB games. Our waiter was busy with about 8 people sitting near the bar but he constantly was attentive and funny. Offered Hastings but said its a little early aye? Yeah, not unless your an alcoholic we said :) Got a 6 buck combo and an 8 buck combo, what a deal. Both came with the choice of soup or salad. We chose the enchilada soup, which was super tasty! Large bowl too. Then as the main entree the hubby picked a BLT with fries and I got a grilled chicken breast with avocado, bacon and spring lettuce on Texas toast. Bomb diggitty!! Talk about great sized portions. Us being the fatties we are... (Actually we just skipped breakfast so we were starving) we got an appetizer to accompany our lunches. We got the triple trio, and chose hamburger bites, baked potatoes and chicken strips. The hamburger bites were great, and had bacon bites and ranch on them. Sadly they're were only two :( next the potatoes were fully loaded and had sour cream to dip in. Lastly the chicken strips were beer battered and extremely tender. Nom nom nom, get in my belly! read more

Chili's - A late picture, we had already eaten most of the chicken strips - American Near Me - Las Vegas, Nevada

We go to a lot of Chili's and they are usually more friendly. Wish I would have went to a different location. read more

Chili's - Very dry not very friendly feels awkward and unease. Don't know if I would come back. - American Near Me - Las Vegas, Nevada

My boyfriend and I wanted to go somewhere for a drink and appetizer, we chose to come to chili's since we were in the area. We walked in, waited for about 5 minutes before a "hostess Lesley" came up to us. She didn't bother to ask what we would prefer such as a table or a booth, she just sat us. To remind you, there is two of us and we only received ONE menu. She was rude whenever I had asked a question. I do not appreciate the customer service here already and we JUST walked in! Spoke to the manager about our experience so far, he didn't seem to care about the way we were treated. Chris the manager did not bother to do anything for the experience we had. VERY unacceptable service. Guests should never experience this, EVER! I highly Recommend NOT to come here. read more

The worst service ever!!!! The most unorganized worst management for any takeout orders I've ever experienced incompetent!!!

So we hadn't been to chili's in a long time but decided we wanted to go out and do the dinners for 2 . Stood there for 15 minutes at 8:45 at night before we were even seated. But my husband doesn't eat meat and they wouldn't allow us to do shrimp fajitas . Strictly chicken. So he ended up only being able to get a side of mashed potatoes and asparagus as his meal and I did a steak . My meal alone was the price of the dinner for 2. Ordered the kids meal so it would be out before our food was but the side of sour cream for her to dip it in took about 13 minutes to come out so her food was cold. It was a horrible reunion for us and chili's and we won't be returning. read more

I went to Chili's at Carleton Blvd and Rampart with my daughter . Ordered chicken Fajita . OMG AMAZING! I will recommend this place to every One . $25.00 for two , plus dessert . The best chicken fajita I have ever had . You guys got my 5(*****) read more

We went here to meet a friend on a whim for dinner. We've been to Chili's before and found all of the all favorites like chili queso as well as an assortment of burgers and other favorites. The one reason why I wanted to review this restaurant was their service. I am not sure how other feel but the service here was great. Now mind you the restaurant was not necessarily really busy but was not slow either. Bottom line I was very happy with our wait staff at their attentiveness, how friendly they were and laid back they were. Just a chill night to have a cold one and hang with some friends. read more

I love this place since you can buy a whole lot of food for like $35. And they actually check your to-go orders every time so you don't have to wonder why you're missing a sauce or what not. I think that it's actually great in this sense since I know a couple places that consistently screw up to-go orders. So to the to-go crew? You guys rock it out for this national chain. Which is saying something since it's like giving 4-stars to McDonalds. :) Oh wait... have I done that? hmmmmm.... read more

I have mixed feelings about chilis, alcoholic drink seem to be more here than some other places and the service was slow. Our waitress was attentive and friendly but getting our food took lost than most. However, our food, especially my enchiladas were delicious. read more

Went for the monthly happy hour special. Our waitress was very nice and the drinks were quite tasty! read more

Chili's - Cocktails - American Near Me - Las Vegas, Nevada

Let's start off positive, I had the Sante Fe burger and my mum had the Mushroom burger. Both were very good. The fries were seasoned just right and the burgers were very juicy. Now, I have not been to Chili's for about 3 years due to me moving to a small town but I noticed a change immediately with the chips and salsa. I remember getting the chips hot, thin with a bit of grease on them. That told me they were fresh. The chips today tasted like they were straight out of a bag. I inquired and was told the chips are still made in the store but these "new" chips are thicker than the old thins Chili's used to have. This salsa also seemed different. A bit thicker and very little "kick" to it like the salsa I remember. Not to this restaurants fault but very short staffed, every table in the bar area was dirty when we arrived at 2pm (although cleaned quickly so we could sit) Overall I enjoyed but as someone who always enjoyed the chips and salsa I was a bit disappointed. read more