This Chili's is close to my office and has been in the regular rotation for lunch with co-workers for years. Over the past month, however, there has been a noticeable decline in the quality of food. It is just one step above fast food and over priced for that standard. Today, for example, I ordered chicken nachos. I am more impressed with what I could have gotten at Taco Bell! They were served lukewarm, with burnt cheese, and no chicken. I passed on adding guacamole after seeing it go by on another plate, looking grey. I would be hard pressed to say the food was mediocre. Another hard decision would be to go back again for lunch, if it hadn't been for our server, Andrea. Her great customer service, and concern for our dining experience will sway me to give it another chance. read more

Little packed on football Sunday. Get there early...before the games..if you want a seat in the bar area. The food in my opinion has taken a big dive. This chili's used to be my go to place for fajitas but the meat has turned questionable to say the least. I also used to enjoy the sirloin but the last couple of times it was the same exact cut of questionable meat as the crappy fajitas. I used to go there weekly, then monthly, now I don't know if I will return. read more

Came here for my sOnS 12th birthday and our awesome server Jake made sure we were taken care of.. Good was quick and fresh.. Glad we came here for our sins birthday dinner.. Thank you Jake and the rest of this crew and we will be back for more dinners... Keep up the good job Jake! read more

I had an amazing Birthday lunch thanks to Mike our sever and Samantha the Manager! Both individuals made our meals special and our party agreed that this is the best Chili's in the area. We will definitely be telling others to come here. Thanks so much!!!! read more

Okay service and okay food. I have had better in big cities. But its cheap and its decent.

Wish I could post 0 stars. The quality of the food is very low and tasteless. Don't go.

Server was pleasant and service was good but the food was not very good. The lettuce on my salad was tired and wilted. When I ordered tea the only thing offered was a generic no-name tea made with tap water. Finally, we were changed 99 cents after my child decided to play a game on the Kiosk. I do not think I will be going back anytime soon. read more

Please make the wine refrigerator colder!! Told management few times but no difference!

Very knowledgeable about gluten-free menu choices. I was recently in and asked the server if their tortilla chips are fried in a dedicated fryer. He went back to check, said they weren't, but that they were going to change the oil and fry up a new batch (it was early- 11:30, so they had the time to do this). I loved the thoughtfulness of the server and the cook and I savored those fresh chips... YUM! The next time I came in for lunch I asked the same question, but this time I wasn't as lucky. However, the manager did come over and explain how the fryer worked and when they changed the oil, etc. He was very knowledgeable about food allergies and cross-contamination and made me feel very secure in my meal choice. His staff was also educated and that is very important to anyone with a food-related allergy/intolerance/disease. read more

Eat there regularly. Great comfort food. Order take out frequently. They are always great service.

While the food was very good tonight, the speed of service left something to be desired. I understand that it was busy, but we felt a bit forgotten about. Even though our waitress passed our table numerous times, she didn't apparently notice our empty water glasses. And we waited almost forty minutes to receive our order on a Tuesday night. Now I know why I choose to go elsewhere unless it's not a peak time. Our server was very pleasant, however, maybe they could use another person helping out. read more

We frequent Chili's in our hometown, so we stopped at this one on our way back home after vacation. It was a VERY different experience. We sat down and we're not greeted for at least 12 minutes. No one would have said anything to us unless I flagged someone down. The food (burgers and wings) took a LONG time to come out. Our drinks were empty most of the time. The southwest eggs rolls are one of our favorites at home, but they looked and tasted very different here. The burgers were okay. We also love the chocolate molten cake. It was different here also. It was smaller with no signature hardened chocolate on the top. I am glad we don't live here. It gave us an appreciation for the food and service in our local Chili's. read more

We really like this restaurant. They allow to customize the French fries. Their French fries is the best . Being from Holland we like to eat French fries with finely cut union and mayo. The mayo is the glue that attaches the French fries to the union. Very delicious. We really appreciate the flexibility of the management to let us to indulge on the Dutch treat. That is what management should be all about customer focus!! read more

This is the worst Chilies I have ever been to. The baby back ribs were more like pork spareribs. They were served cold. We had to wait 20 minutes to be served and the restaurant was half empty. I will never go back again. read more

Worst service of my life. for the last probably, 3 years I've always ordered a kids chicken, I don't have the biggest appetite. I ordered this today and when we received our bill, our waitress charged us for the margarita chicken that is $11.99 instead of the $5.50 for the kids chicken like we received. We asked why when we clearly received something different and she said she would ask the manager and have her change it. About 5 mins later the manager Shelly came over to our table. This was probably the worst experience I have ever had with a restaurant manager. She refused to change the price when we were never informed they would not be charging us anything different. When I told her that I've been ordering this for a long time and I'd never had a problem she was extremely rude and insinuated that I was lying. Shelly should be fired. I will not be returning to this location. Customer service here sucks!!! read more

me, my mom, and brothers came in & waited 20 minutes before we were waited and asked what we would like to drink & by the time they came we were frustrated. An old white couple came in and the waiters here waited them RIGHT AWAY. & I honestly believe they are racial over here. Because all the white waiters saw us, ignored us and my mom said something and they were scared and told a young Mexican waiter to come wait us. It wasn't even his section but they told him to go here to us. He is a great waiter, but everyone else here is rude and stared at us like we didn't belong here. Never again coming here. Was going to walk out, but we were hungry. read more

Just got back from eating at this place in Livermore. I was quite surprised how bad my order came out. Even worse, I am a bit shocked at the lack of concern from management. I ordered the chicken crispers meal. First, the chicken came out soggy(not crispy and I asked for the crispy version). I took the breading off and tried to eat the chicken. I don't know what happened to it but the chicken was not edible. Didn't taste like real chicken. It had a rubbery weird texture. After one bite I decided I couldn't eat the chicken. Next I tried the corn on a cob. It was tolerable though had some places that was over seasoned and was really salty and peppery. The fries were OK. I am picky so thought it was just me and wasn't going to say anything. However my boyfriend also tried the chicken and he couldn't get past one bite (note he had a chicken breast and it was fine). He said it was worse then the worst Chinese chicken he has ever had. So we let the waitress know about it. She apologized and said she was going to take it to her manager. Having worked in customer service, I actually thought something would happen... But to my surprise not only were we charged for everything, the manager never came out to apologize or at the very least check-in with us. While I do understand mistakes and issues happen, I do not get the ignoring of those issues or lack of customer service. So unfortunately those actions have caused this negative review (and I found out that this seems to be a common experience) and more then likely the Livermore chili's has lost two more customers. read more

YOU NEED A NEW MANAGER ASAP! ok so i enjoy going to chilis because they have decent food, and i end up having a good time when i go there with friends or family. i actually had a great today with two of my friends, our server was very nice and attentive. so when we got the check we split in three. one of my friends and i paid the same amount of money on our card, and our other friend paid the same amount in cash. so we leave and i ended up having to go to the store to get my kid diapers, and they denied my card!! i was like wth?? i should have at least $20 on my card left because i hadn't deposited my paycheck yet. so i left target embarrassed because i couldn't get my own child diapers. then when i got home i check my bank account and it said chilis had charged me twice! what the heck?? it wasn't a complicated thing to put freaking $15 on my card! so they ended up charging $30 for a SALAD!!! so then i call chilis and let them know i was charged twice and told them the name of the server which i am too nice to mention his name, but then they were just like 'oh well the bank should see that you were charged twice and your money should be back on your card by next week. i was like okkkkk....then they were like is it REALLY a big deal? oh NO you did not just say that!! ok its not the fact that i lost $15, but the way they treated me after that, as if it were my fault and not the servers. ATTENTION 'MANAGER' THIS IS NOT HOW YOU TALK TO PAYING CUSTOMERS!! and they didn't offer a free meal or anything like that, which shows how much they care about their customers. hell no dude, you need to get some customer service skills because i won't be back there..shoot especially with a applebees, ihop, and chevys right next to it! :P read more

Ok...my husband and I go out A LOT (we have been married 45 yrs and are very easy going people) ,,,one thing that REALLY turns us off a place is feeling OVER ATTENDED by a server....last night we lost count after 7 times the waiter walked by our table and asked if we needed anything, food ok, etc...I said at the 5th time, no thank you, if we do, we will ask.. and he kept doing it to the point I was going to ask if we were on a "How long before I can piss off the customer" t.v. show!!!! There is a limit on how much time the server needs to be THAT available...actually ONCE is enough and they are all around us so if we need more they are easy to find.....and TOOOOOO much salt and seasonings on most foods....only went there because I was given a gift card. Thanks!!! read more

Very disappointed. I placed an online order that was subpar to say the least. My crispers weren't pre-sauced. My salad was hot because it was put with my hot food. My salad had tomatoes which I very clearly ordered to be removed from the salad. It added cheese and charged me for it when it was only about 5 pieces in total. Beyond disappointed. I'd give 2.5 if able to but I can't unfortunately. read more

We ordered dinner to go. First off, their website did not offer a specification on how we wanted our burgers cooked so I had to call the restaurant to tell them medium rare. 2nd, we were told our order would be ready in 35 minutes. I arrived at the restaurant to pick up 40 minutes later and still had to wait for our order to be put together. While waiting, the cashier helped pack our order up which was fine. The gross part was she took our onion rings out of one container and moved them to another with her bare, unwashed hands and wiped the crumbs on the butt of her pants. I quietly told her (in the nicest way I could, despite how grossed out I was) that I saw her using her bare hands that she uses to exchange money to touch our onion rings. No apology, no comment. All she said was "Ok". If our experience wasn't bad enough, I get home to find our salad missing, and the extras that we ordered for our burgers (jalapenos, bbq sauce, guac, etc.) that I paid EXTRA for were missing from our order. Needless to say, we will be ordering dinner elsewhere in the future. read more

Seriously bad food. I had the Quesadilla Explosion Salad for lunch today and 3 hours later was throwing up.

i went here for dinner last week... i thought the food was decent, and the service was good and quick. maybe they have gotten better people working here, or i just caught them on a good day. i would probably go back just out of convienance, plus it's some where my boyfriend can eat his meat and me a salad. we useually try to support family owned restraunts though.... i dont like the chain vibe very much. read more

Almost always a perfect experience at this Chili's. Can get really busy on Fridays, especially during the holidays but the wait staff is always friendly. We placed a to-go order today and had some issues. The manager, Fabian, was super friendly about it and was happy to work with us. He ended up reversing the charge of the meal. We will be back. Thank you, Fabian! read more

Me and My husband came here for lunch. WORST Experience Ever! So, we order the Egg rolls for an appetizer and then our entrees. We had to wait for over 30 mins before our server (Christopher) went to check on our food. He explained "the kitchen was backed up" (Which was bullshit because the table next to us arrived after we did and only waited 15 mins tops before their food came, 5 mins for their chips and salsa). When our food arrived, There were no Egg rolls and my entree came with quinoa and rice(the rice should have been broccoli like the menu said). So I had to wait more for the Broccoli to come out. Definitely will NEVER go back! read more

Estee is always great just wanted to give a rave review for her awesome service she always give thank you.

Service is always friendly, the chips and salsa are the best in town, the kids love the corn dogs and it is an all around great deal for the money. read more

Most of my four star rating is because of the service Kasie provides in the bar area. My fiance and I eat here once a month and always sit in the bar area. Kasie never ceases to amaze me. She always has the entire bar area to herself and she delivers superb service. She is very friendly and personable. The food is fairly consistent but we always stick to burgers and salads. If Kasie ever leaves Chili's they will be losing a huge asset. read more

Horrible place.... bad customer service... .stale food and everything bad you can think of in a restaurant..... not going back again....

I love this location! the staff are always very friendly and prompt and I always get my food in a timely manner. I come here at least a few times a month. Chili's definitely has my business for the best Tex-Mex around read more

It is so awesome being able to pay at the table and the updates on the menu are great. I've had Chili's To Go twice (so far) and sat in the bar a few times and had great service. The carnitas and shrimp fajitas are so good! Good service on the inside and love being able to pick it up hot and quick. read more

Terrible service at the bar, guy can't even give you a menu. He was not busy just a stress cadet tool my money somewhere won't be back. Crap service, do yourself a favor go somewhere else. read more

I've been to Chili's before-- the food here is okay, the service was so-so, but I was hungry and wanting a burger so I called in and ordered some food to go. This was a weeknight, I should mention. I got to Chili's about 15 minutes after calling-- the parking lot was empty, the bar area was empty, and I could see employees milling around as I stood at the to-go counter, yet no one came over to help me. They all looked at me, but some kept talking with each other while others swept and mopped. Way to go, guys! Make the customer feel REALLY wanted! I waited for 5 minutes, along with another woman who must have been there to pick up food also, and in that entire time, no one acknowledged us. Sure, I could have yelled at them to get them to come over to me-- and run the risk that they spit in my food or something. NO THANKS. So I left. Five minutes of standing there while employees see you but say nothing-- I'm not giving my money to people like that. I did call the manager that night-- Stacy-- who apologized, and said she'd talk to the employees. As if they'd care, though. Clearly they don't give a crap about their customers. In any event, I won't be going back. There are too many other really good restaurants in Livermore (Simply Fondue, Anita's, Strizzi's, and Bruno's, to name a few) that deserve my business. read more

So chili's is okay! The food is alright, they have some good deals though. Just went in there for lunch today and I was so disguised, after I had ordered my food I look over to see women laughing , I then notice a HUGE really fluffy dog in the restaurant. I thought I hope that is a service dog! It was not! How gross! I am trying to eat my food and there is a huge dog sitting there. On top of that, every server, hostess, and manager walked right over it like it wasn't even there. I would have left had I not ordered my food. I will not be back. That is so gross, the person I was with is allergic to dogs, and that is huge health code violation. GROSS CHILI'S!!!!! read more

Had the country fried steak which came out burnt, sent it back and came out burnt again (maybe if they put more than a tablespoon of gravy could if at least tried to hide they burnt taste). The manager was the person who brought the food out and when I told I didn't want it she just said ok and walked a way. Terrible place will never go back read more

Hoping Fabian Alonzo (manager name posted on door) will see this. Just left after eating at this very filthy restaurant. TWICE we were brought a stack of "clean" dishes to our table that had food on them (LOTS of food- noodles with cheese and wet lettuce on another). The friendly waitress quickly brought us paper plates at our request. Food was okay. As we left we walked by kitchen after leaving restroom and saw a filthy kitchen. Overall- very friendly staff with prompt service but hygiene is a real concern. I do not recommend this place until they implement the necessary workflow to be compliant with health code. Sorry, hate to write negative reviews but this was really gross (even to my 2 teen boys who joined my husband and I for a family meal). Should add- my husband who was in the army was the only one not horribly offended. read more

My son and daughter went there for lunch today and were treated so poorly by the waitress that we will not go there again.

Ordered food online. ordering process was fine but I had to wait an additional 10 minutes after the 20 minutes I was told from online services and when I got there the place was not busy at all. When I got home the food wasn't even luke warm. Taste was good but very disappointed that I couldn't get a warm meal from them and when I called to let them know, they said the kitchen was busy and that next time they promise I will get a warm meal. I wanted a warm meal this time! read more

This is my favorite place to go with and without the family. Food is always good and you can't beat the 2/20 deals. Things have gotten even better now that they have a rewards program (love that we don't have to search for coupons anymore). read more

Had dinner on Friday night. It was disappointing. We had the rib eye dinner. Turned out the potatoes and broccoli were the best part of the meal. The rib eyes were not only barely warm but very tough. Now we have had them before and they were great so we know Chilis could go better. Also our waitress was really not up to par. We had to request refills on our drinks by flagging her down and when it came time to pay, she took my credit card and walked off. No check holder or tally. I normally leave a generous tip. Needless to say, she did not get one read more