Dear Chill's, if your customers are wearing leather jackets at the bar you might want to adjust the thermostat. It's 70° outside and felt like 60° inside. It would've been nice to watch game 3 at your place but I guess I'm on my way to someplace warmer. I'll come back when it's 100° outside so your Antarctic temperature will feel good. P.s. your bar tender Gena was great. read more

Went to chilis for lunch, it was busy but not overly packed. The staff was attentive, matter of fact they went out if their way to make sure we were comfortable, food was what you'd expect for chilis so just ok. I got the mango tea which was just plain weird, switched it up for blackberry and that was better!! Overall a good experience. read more

This location is hit or miss when it comes to takeout. Don't be shocked to show up and find no one manning the curbside takeout. I love their fajitas but this location still needs to work on their customer service. read more

Very disappointed. Have not visited this location for some time. However my son and I stopped in for a bite to eat as he was starving (in 4year old term). Waited 15 minutes after hostess seated us, to have the hostess come back and put our drink and food order in. I ordered the kids sliders meal. I watched as 3 other tables were served drinks and meals. They were across from us and I could not wave down a waitress. Among these tables, one was filled with kids- the entire table ate and left. When I finally went to the bar to ask for a manger (45 minutes after ordering) the manager emerged and brought us my sons sliders and broccoli. Time to go, as it had been over an hour. He did comp the meal, which food only consisted of a 5.99 kids meal. read more

A typical Chili's..Nothing really unique about it. Pretty good deals on drinks and food during NFL games. Usually it's the service that can be lacking in these chain restaurants, but I've never had an issue. In fact, my server has always been pretty friendly and attentive. Their iPad table check out system could certainly use some work. It seems have issues every other visit for me ( although technology always seems to blow up on me so it's probably just me. ). I could see myself coming back for a quick bite to eat during a game. read more

Normal food for Chilis but hands down the worse service on a regular basis of any Chilis I've eaten.

Finally, I was able to enjoy my service, dinner, & atmosphere at my fav Chili's. Of course it was in Hillsborough County, Tampa. Thank you for making my second experience in 2017 a good one. My second fav is the one on Fowler, across from USF. At least you know going in you'll be able to enjoy your time, among the other bustle & patrons. Without the hassle of having others intrude on your time. Mind your own situation. It's Chili's dude, not a candle lit dinner. read more

From the very friendly hostess, Rebecca, aweome server, Kori and the fellow staff and managers, this Chili's has a team of employees who work together to make a great dining experience. We were there on our lunch our. We were seated immediately upon arrival. Kori was quick and efficient and took our order. The food was brought promptly by one of the very friendly food preparers. It was very good and exactly as we asked for it to be cooked. Kori brought refills without being asked. And, the manager stopped by to say hello and make sure we had everything we needed. We were in and out with time to spare to be back at work. read more

Perfect example of both slow and incompetent. The food took 45mn to come and wasn't even right. It took 10mn for the drinks to come and another 10mn wait when I had the audacity to ask for a mug for my beer (well you know, we are all expected to drink out of the bottle). The restaurant wasn't even close to full or the server overwhelmed since he had plenty of time to chat with the bar tender or a bunch of friends at another table. An embarrassment for this franchise - in really bad need of new management. read more

Average food, some is even above average...but the service is horrible. Takes forever to get your food and forget about drink refills unless you are drinking alcohol and can reorder yourself directly from the bar with the kiosk machine. They drop off your food never to be seen again (especially since they expect you to pay through the on table device. read more

They have an interactive tablet but too bad you cant place orders from it. Its an okay place nothing note worthy.

I ordered from this place on three separate occasions through Doorstop Delivery. Every time I had a 90+minute wait, not including Delivery for two entrees. Order dinner at 6:00pm and expect to eat at 8:00pm or after??? Guys, if you don't want to participate in the service be honest. This place gives everyone else in the program a bad name. read more

We initially moved to the area about two years ago, and were excited to be so local to a chili's restaurant, but found ourselves very disappointed by the awful service and less than desirable quality of food. We began going to the chili's location in citrus park and were extremely pleased by the entire experience. However, tonight we decided to give this location on Hillsborough another try. We ordered a curb side order for our family of four and were disappointed by the quality of the food and missing items, then upon calling to discuss our experience, we found ourselves disappointed to have been left on hold for an extended period of time and eventually disconnected. We called back and asked to speak directly with a manager, and were connected to the newly instated manager, Daryl. He provided us with a very professional, and reassuring experience addressing our concerns and reconciling the situation. He explained to us that the staff is in the process of being almost completely replaced, and that they are making quality control and customer service a major priority moving forward. If you are like us and have had an underwhelming experience at this location in the past I recommend that you give this location another try, because we believe that under the new management there are going to be major improvements in the near future. read more

I enjoy that atmosphere of Chili's, the drinks, and even the people. But the food is so blah. Just bland.

I live close by and whether I order take out or I dine-in the staff if very cordial and treats me like a regular part of the family.

We have ordered Chili's to go 3 times recently. Two of the 3 orders were missing a side when we got home. Also, the employee who checked us out last was notably unfriendly. When ordering Chili's, I never have high expectations for the food, but after the terrible service we will not be ordering from here again. read more

Service is Very slow. The servers are great but be prepared to wait forever for your food. Sucks!!

This chilis is by far the worst one I've ever been to! I had a happy hour there for my team (there were 14 of us total) and the service was awful. It was from 3:00-5:00 in the afternoon and the restaurant wasn't busy at all, yet they made us feel like we were a total inconvenience. Originally we sat in the dining room until we realized that happy hour drinks are available throughout the restaurant, however, food is only available in the bar. I asked the manager if they could make an exception for us since we were a large group, and although we could move into the bar area since it was empty, I didn't want to ask my team to move, or inconvenience their staff. His response was, no. I then asked him to explain this policy, and he said it's to minimize drinking in the restaurant. This makes zero sense being that drinks are happy hour price throughout the entire restaurant. Based on his response, we moved to the bar area where we were all but asked to leave. The waitress was extremely rude, rolling her eyes at me and practically yelling. The other servers and bartenders were talking about us, and it took over 30 minutes to get our drinks. Servers work for tips, so shouldn't you treat customers better than this, especially when the restaurant is slow?! We weren't loud, had two rounds of drinks, some food, and left. I was a server through college and am now a Regional manager of a Fortune 500 company where we put our customers first. Therefore, I have zero tolerance for this kind of customer service, and needless to say I will never go back to this, or any Chilis again. read more

Couple times I've gone to this chilis it's awful including the service, first thing we sit down and the knives are filthy with food and our food was terrible. read more

Worst customer service ever. I have never waited so much to get an order. Waitress are not the most friendly. Chillis you have disappointed me with this location. read more

Sat down at the empty dirty bar . Two bartenders and 3 guests. Waited SO long to get a drink I finally got up to leave when they came over. Gave me a drink on top of the filthy bar then wipes.the bar with some dry beverage napkins to clean up. My beer was cold in a nice chipped mug that I snagged my lip on . Order burger it wasn't bad and mash potatoes the potatoes were legit cold , not warm cold . There were so many bar flies it was like being outside with nats theu were swarming my food there were dozens. I have had cold food before chipped mugs , but I dont think I jave ever been to a bar this dirty except for a hole in the wall and for sure have never had to fight the bar flies for my cold mashed potatoes. Unacceptable. Just moved to the area first and last visit to this place read more

Their attention to detail has declined quite a bit over the last few months. My most recent trip was the last time I will visit is this Chilis location. Only received half of my take out order and when I called back the manager claimed he was going to send guest cards to make up for the inconvenience. As I expected, I've received nothing. read more

It all boils down to the service guys. You know Chilli's food, it's the same food as everywhere else with a different name. I just really like the service. read more

Will never eat here again! My daughter and I went to dinner and her meal came out after I had eaten mine. The manager was suppose to come to our table and never did. Very poor service and management! read more

Tonight we decided to dine at Chilis for a birthday celebration. Our server was fantastic, however, our experience at Chilis was far from good. We ordered chips with salsa and queso. It took an hour to receive our queso. Our sliders meal was missing bacon. We've been here for an hour and a half and not once have we seen the manager. Our server let us know that the manager would be taking our queso off our bill along with giving us one free dessert. We will not be returning to this Chili's. read more

I have never once had a negative experience at this location, and mind you, I go every Saturday night after work. The food is always cooked to mouthwatering perfection and the service is always spot on! These "rude teeny boppers" have always provided me with excellent and friendly service! read more

Just did that to go thing and wasn't impressed. Got the 2 for $20 special. I got the burger medium rare, well suppose to be med rare was well done and had a rotten tomato with it. My kids enjoyed but you didn't satisfy the person who buys their food. Wonder if this is how it is dining in there. read more

Slow service since it took forever for anyone to even remember we were there. They walked by us multiple times with no acknowledgement or anything. It's been a while since we have eaten Chili's but the sampler was way too salty for pickles, the fresca salad was sad and damp. The only redeemable aspect was the Tex mex bowls but without the chicken because it was very chewy. I don't think we will be going back again. read more

Tried to have dinner here last night with my family from St Louis. We arrived at 4:30 thinking we would beat the busy crowd. There was 10 of us. One half of the restaurant was closed for the rest of the night and they didn't have room to seat us so we had to go somewhere else. They did not want our business. I won't be back Chili's!!! read more

Today we were pleasantly surprised to be welcomed for lunch by not only the hostess, but by the General Manager, AJ and one of the long time sweet employees, Darryl (sorry if I spelled your name incorrectly). We were quickly seated and waited on by our wonderful server Kori. Our food was brought out quickly and it was perfect. Exactly what we order, right temperature and delicious. The ever attentive, Kori, made sure we had everything we needed and brought refills without being asked. We were in and out in less than an hour and back to work. Also, have to mention that AJ held the door for us on the wait out too. Thank you Chilis and their employees for a pleasant lunch dining experience. We will be back! :) read more

HORRIBLE CUSTOMER SERVICE IN BAR AREA took 20 minutes to bring one round of drinks. Didn't fill water never checked on us. Has manger come over to place a order and the drinks still didn't come. There's been 2 tables in the restaurant the whole night read more

How many servings of silverware does it take to get 1 clean fork?? We were at this Chilis where the silverware is wrapped two forks and a knife in a napkin. It took at least 6 sets (that's 12 forks) to find one clean fork. read more

I think Chili's is honestly one of the best restaurants I have eaten at. The customer service is ridiculously outgoing and I love it! I would choose Chili's any day! read more

Chili's took the Chicken Fried Steak off the menu! When I complained about it and ask the manager, Maggie, to forward my complaint, she said "They won't listen to me, I'm just an employee... if you want to complain about it, you'll have to call the corporate hotline".... YES she really said that. Please don't visit this or any Chili's restaurant, attitude towards customers is awful. read more

Where do I start? How about with Terrible service while sitting at the bar waiting. Here's a tip for the bartender - your freaking customers pay your salary. You aren't doing me a favor by waiting on me if that's what you call it - I'm doing you one by choosing to dine there. Had a coupon for free cheese dip for chips. Waited a long time for this to arrive - normally it happens immediately. And it was cold! I thought I should not eat this as there was beef in it. Hold that thought. Ordered takeout. Got a chicken salad and fajitas. The chicken on the salad and the chicken and shrimp were cold as well as looked like garbage. We couldn't eat it. Called the manager who assured me she would credit me back for the good yet credit card company said the entire bill is still showing in their system but full resolution might take 15 business days! Then the cherry on the top - at one AM I got awaken from a sound sleep to puke my guts out!!!! EPIC FAIL! And to think I used to like this faux Tex Mex spot. I'll remember the porcelain goddess experience if the thought ever creeps in to give them another try. And I'm sure my stomach will protest as well. read more

Had lunch with coworkers on Friday, not impressed and will not come back, actually non of us will. Service wasn't too bad but the food took over 1 hour and they weren't even busy for lunch time. Once the food came out it was wrong and had to be corrected was like $50 for all four of us and just don't understand why they were so slow, I guess should of noticed since they were dead its for a reason. Most places at 12pm are packed and reading some of the reviews on here indicate there not doing well. Same yourself not being late back to work and go some place else. read more

Been here twice since moving to town and very pleased with the food and service. The 3 for $10 was an awesome deal. Appitizer, burger and mini molten dessert. And don't let the "moni" Ful you, if was a full sized serving. read more

Sabrina helped us when we came in last minute for an order. She was amazing, quick, and a pleasure to encounter. Her menu knowledge helped in us in our decision making. We got everything we came for and a few, delicious, things more. read more

I have been to several Chili's and the new menu is great, but the problem at this location was the bartender Jamie. She took too long to take drink and food order. Seem to take care of her friends instead of taking care of everyone at the bar. She is RUDE and short tempered and has one hell of an attitude..... Will not be back... read more

Love chili's but tonight worse experience ever. The service was awful and when the food finally came it was cold. Had to ask for everything. Really? what has happened to customer service? Tired of trying to treat my family to a nice meal without a hassle read more