Should have looked at the yelp reviews, but it is Chili's one expects a normal Chili's experience. Customer service was poor, upon arrival at 4 pm the restaurant was near empty. Server greeted us and said there were 2 people covering us, never saw the second, drinks were not refilled without asking (several times), but there was a table 3 behind us where a group of about 4-5 employees were mingling (while one folded silverware into napkins). Food quality was below average, will not return to this one, EVER. read more

This is where my family and I stop when we're hungry and want something affordable with okay food. My favorite food is their chips and salsa. Which will tell you all you need to know. I've never had a bad experience, servers are always helpful and have a smile on their face... read more

Why aren't negative stars an option?? We went in on Super bowl Sunday and again a few days later (after being reassured by the manager) that the HORRIBLE Sunday visit was a fluke. Sad to say no it wasn't. This place severely lacks direction from the management down to the wait staff. I've had bad service before but this place definitely has HORRIBLE service. I don't recommend going here unless you like waiting forever, having to ask multiple times for simple things like silverware and oh ya having the food taste like it was prepared 3 days ago. read more

Crazy busy tonight! Think the place is maxed. Gotta love Blue Moon though! =)

I had sworn never I come back here, but someone bought me a gift card. I have to say the service is 100 times better. Little mess ups on the order but the service so kind it washed it away. read more

We waited a 1/2 an hour for soup & salad... If you have loads of time this might be a place to hang

Absolutely Embarrassing! Horrible everything and I'm easy going as can be. Had a party of 9, 15 mins before anyone spoke to us once sat. 20 mins before we got drinks. Margs had no booze in them, I had to go find a random server to finally help us... Went and spoke to the manager regarding our drinks... Took 25 mins to get new ones. Food was horrible. Undercooked chicken. We finally skipped the desert included in our meal because we were there for 2 1/2 hours. They never even took them off our bill. After we complained twice manager never came over. Easy going family, over priced and it was a joke... Will have to write to corporate as I want a full refund. read more

Service was extremely slow, they tried to soothe us over with free queso dip but that itself took forever. We were in a large party so I understand things taking longer but the whole dinner took about 3 hours which is unacceptable. The food was good though, which is why I'm giving two stars instead of one. read more

Arrived at 6:33 pm on Sunday, 6/26/17 and were promptly seated, we then waited 15 minutes for a server to acknowledge us (my wife, 4 month old grandson and myself). Once we ordered our dinners we then waited an additional 29 minutes for our food to be served. My wife requested NO CHEESE on her Quesadilla Salad....it was served WITH CHEESE. So she waited another 9 minutes while the kitchen remade her salad without cheese. The Manager Jay/Jeff (?) brought our her remade salad without an apology. When I informed him of the items listed above, his body language really screamed " yeah, what do you want me to do about it?" Then he just shrugged his shoulders and walked away. Oh by the way, I was at this same location LAST SUNDAY with a friend of mine from Iowa, we stopped in for a late lunch/early dinner after playing golf at The Quarry Pines Golf Club just up the road. Same kinda of situation, promptly seated then waited, waited and waited for a server to acknowledge us. My friend ordered a burger Medium rare, it was served medium WELL. Do yourself a favor, avoid slow service, incorrectly prepared meals by going somewhere else! You'll be glad you did. The Chili's on Oracle Road in Oro Valley is AWESOME! My wife and I eat there twice a week, NEVER have had any issues, staff is very friendly as well! read more

Wow. Food is awful and service is even worse. I've never seen waiters eat fries off of a plate while bringing it to a table. Amazing this place is still in business. read more

No one bothered to greet us and we waited about fifteen minutes so we went and sat in the bar area. Took the waiter twenty minutes to get our drink order, and another twenty to get our drinks, which were incorrect. Chicken was undercooked and greasy. Salad was limpy. Overall an awful experience. read more

We come to this Chili's often. We've always received great, friendly service and always feel welcomed! My favorites are their Tex-Amex Tacos, I've tried many of their other great menu options including ribs, burgers, enchilada-style burritos and more! Most of the time we sit at a booth in the open bar to skip the wait and be able to watch some sports! Also, they have great desert options! read more

My boyfriend and I just ate dinner, and man are we stuffed. I have to say our waitress and the manager Rider, went above and beyond my expectations. Hands down the best experience I have ever had at a restaurant, and I definitely will be coming back! Thank you so much! read more

Now I know why I don't go to Chili's, food is sub-par, but the service is good. Ordered the steakhouse combo with ribs, which was $2 extra. Ribs were so dry and over cooked, it was like eating jerky on a bone. That's why they give you 2 tubs of bbq sauce, to drown it in. Jalapeño and cheese sausage had no heat at all. Corn on the cob was warm on the ends but cold in the middle. My wife ordered the Cajun chicken pasta. She said it tasted like a frozen dinner. read more

Saturday August 27th 2016 8:20pm Horrible service. I'm a very patient person & I was enjoying the conversation with my girlfriend so I didn't mind the wait... at first. We were "assured" by the staff speeding by us that someone would be right with us. After a while a gentleman, who I assume was the manager, stopped at our table to take our drink orders. We told him we'd be having the $35 dollar dinner for 2 which included margaritas. 10 minutes later no drinks. We asked an employee walking by for water and 10 minutes later we got our water but still no margaritas. At this point we figured that if we left we could go somewhere else and have dinner before we'd even get to the point of ordering our meal here. We stood up and proceeded to leave, walking by the hostess stand where the manager and two other employees were standing around talking amongst themselves. The manager saw us walking out and made a sad attempt to keep us from leaving. No wonder why this Chili's has such bad reviews on here. read more

As we sat down next to the kitchen I heard someone yell "why you sticking me with all the two tops tonight" and the server walked right over basically in mid-yell to great us. I am a server and understand the kitchen talk but yeah... not a great first impression... slow to get food, and never saw him again... luckily the manager came over by the time we needed a box. read more

This place sucks. The service is terrible and the food does not come out as advertised. I've been there enough times to have learned my lesson. the service is super slow and the food takes forever to come out. the only good thing about this chili's is the little pay points on each table so you can quickly get outta there! read more

The staff at this location are all very pleasant. Although this is a busy location, the staff are usually very quick and on point to mend items that are not up to par. The Platinum Presidente Margarita is the best! read more

Beyond terrible! We went in for lunch, & waited so long, ended up eating dinner. And it was terrible! My soup was Luke warm, my salad had frozen tomatoes, my husbands burger was raw in the middle, my fathers salad had cold fried chicken, we waited an hour for our food! The only thing they didn't screw up was the chips & salsa. Last time we were here we had a similar bad experience, but I thought we'd try it again. What a waste of money. Can't wait until the Jersey Mikes open up across the street. read more

Great service. Great food. The unlimited soup and salad with chips and salsa is a very good deal. Great family atmosphere and wonderful staff. read more

This place is the worst, I have been waiting here for food for over an hour. I have diabetes and almost went into a coma because of the wait. This place should be replaced by a decent establishment not the joke of a one they have currently. This place and all other chili's should be destroyed like my appetite after eating here. read more

Ate here on Father's Day, 2018. Expected a long wait, but the booth we wanted was available, and we were promptly seated. Ordered, with the drinks, an appetizer. Wait staff (name preserved so that possibly that person may improve their customer service without being devastated) took a look at me (the person ordering the appetizer) and asked whether that would be an appetizer or my entree(!). I can't say as I have ever been asked that question before, and if indeed, it were to be an entree, what business would it be of theirs? After recovering from that misstep, the drinks arrived. Mine had been ordered with a wedge of lemon. The 'wedge' turned out to be 1/2 the size an actual wedge should be. Oh, well... Their menu now includes the entrees they started their restaurant with back in 1975 (background music is approximately that era, as well). They have chili tacos, etc., on that menu. I ordered a healthy dish, their grilled mango chicken. It comes with broccoli and mexican rice. I asked if I could have something other than broccoli. Oh, yeah. I can have any of the other side dishes listed (some with an additional charge, like the grilled asparagus for an extra $1.00--I'm worth it) so I went for that. The appetizer arrived approx. 15 mins. after the drinks, and the entrees 10 min. after that. Not perfect timing, but I've seen worse. My entree was very delicious, loved it! The tacos were definitely with chili and, along with all of the other toppings, were difficult to eat without them falling apart. Chips were as expected from Chilis: greasy and improperly cooked. The other food was A-OK, and that is the only reason this place gets 3 stars. The service was spotty, at best. When it came time for payment, the wait staff suggested paying wirelessly (cause the manager wants them to get the customers to do it that way). Really?? I don't think so! I know I'm old school, but wireless connections are not the same as hardwired and may easily be hacked. "No, I don't think so," I replied. I'd rather pay the traditional way. Well, that caused some consternation and rather insulting words, suggesting an uneducated customer didn't really know what they were talking about. Will I return to this location? Probably not. read more

Hubby and I went here the other night and we were completely inundated by salt on our chips and salsa. The margaritas were okay as always. The Reese's lava cake thing was delicious. Our waitress was very funny and nice. However, only 3 stars because of the excessive salt and they have these new kiosks that take up a lot of room on a two person table. It is nice so you can order drinks and dessert without waiting for your waitress which is convenient if you remember, but not when it is taking up precious table space. read more

You can get a seat you just can't get service.......food is okay service is non existent and not a soul in the place cares including the manager. Had a plastic sleeve in a drink and no one cared....like oh well....when they got to the table (sitting in a booth in the bar for 10 minutes) I mentioned it would look good on the review and it was like busting a kid..almost like not again. read more

Jennifer was a terrible sever. She came to our table maybe 3 times. Wasn't aware when we were out of water and it was obvious she didn't care about giving good service. When this was brought to her attention she became even more rude. We had 2 checks and on 1 we requested change. She brought the change back in all coins. I have never had bad service at this location. I was very disappointed. read more

Worst Service in Decades....Walked out. Thought about going here all day long for a quiet nice meal with a margarita. Went early for 5pm on a Monday yet. Fought the traffic. Got seated immediately as there weren't many people. Noted the loud music - the best part of it was the silence between songs. There was a waiter for about 15 tables and there was only one other table besides myself. I was starved and wanted to place my order for the drink as well as the entree. The waiter never acknowledged me, came by, etc. After 15 mins or so, I gave up, handled my menu to the hostess and told her why I was leaving. I went back to my hotel room and warmed up a previous Mediterranean dinner that I had had at a really good restaurant. Unfortunately, I have a gift card (about 3 years old now) and I will either have to give it away, throw it away, or maybe find a Chili's that knows how to treat customers, service, etc. Hopefully, that wouldn't be asking too much. On the additional tips for this business, the heading of GOOD FOR: and choices of Breakfast, Brunch, Lunch, Dinner, Late Night or Dessert, I couldn't find my choice of - Nothing..... read more

Waited 10 minutes for hostess to appear. Waited 10 minutes for server to appear. Waited 25 minutes for luke warm food to appear. This was my last trip to Chilis read more

Service is the worst ever. Waiters pretend they don't hear you . When you change something they get upset ?! What kind of service is this? Thought we will give it another try; we went, left after 10 mins because we had to stand waitin for someone I seat us and they pretended they don't see us standing there , and then we helped ourselves to a table and the waitress came rudely saying we should not sit by ourselves. that's it chilis never coming again although Chilis chain is / sorry was my favorite restaurant . read more

worse service i have ever had at a chili's, we went about a month or so ago. our waitress was a grouchy old hag that acted like she was pissed because she had to work. our food was half ass warm, she never came back to check on us for chips and salsa or got us another drink. management was no where to be found. this was at like 3-4 in the afternoon and there was like a total of 4 people there and not busy as all. i was like WTF is wrong with this place! avoid this place at all cost! read more

Pleasantly surprised with Chili's as I am a food snob and don't frequent chains too often. They custom made my margaritas with no sweet and sour (at no upcharge). Also when they realized they had overcooked my steak they quickly offered to recook it to perfection and brought me a whole new plate. The manager seems to really care. read more

We live nearby, and thus often visit this establishment, but after too many bad experiences, I must share my concerns. While the food is not stellar (it is what it is), the service is absolutely terrible. Every time. The restaurant is clearly understaffed and not trained adequately. Here's the typical dinner here: we often show up and have to try to hunt down a hostess. Since they usually have 2-3, I don't get why this is so hard. We are seated at a dirty table. The hostess says our server will be by shortly. We wait for almost 10 minutes and then get the five-star question "have you been helped yet?" They apparently don't know if they have helped us? The server asks for our drink order, and also mentions that they assign TWO waitresses per table. That's their thing here. Be prepared to repeat yourself to two people every time. Shortly after, server #2 comes by and asks for our drinks. We say we already ordered. Server #1 does not come back with the drinks. Server #2 asks if we are ready to order. Where are the drinks? Server #2 doesn't know and wants to re-take the drink order. Server #1 then comes back with the drinks. The same trend continues with appetizers and entrees. At the end of the night, we have to correct almost every item on the bill. This is not a one-off at all; we have a similar experience each time. The food itself is pretty mediocre. Their fajitas are OK, but the rest of their "Southwestern" fare is pretty underwhelming. This is Tucson after all. Who are they appealing to? The entrees are riddled with mistakes: burnt food, mixing up chicken and shrimp, leaving off sides, shorting on the number of tacos... We usually have so many bad experiences in a night, that the manager often comps our entire meal! Probably at least four times now. Maybe that's why we come back. read more

Do not waste your time in this location. Food was horrible. My daughter had a black hair in her mashed potatoes and the manager apologized but did nothing about it but remove her meal. Service was mediocre and we had to ask a couple times for the same items. Food was overall greasy and not cooked the way we ordered it. We will not return. read more

Normally a reliable but average chain restaurant. But somebody needs to get the Cajun spice/salt shaker away from someone in the kitchen. Once you overseason something you can't save the food. If you're getting paid to cook, you cant over salt it. Cooking 101. read more

Awesome staff always great! Needed food that wasn't fast food and even though they were closing in 15 mins they still took my order. Life savers to this hungry late night worker!! read more

2 stars for the waiter, he was very attentive to us, which was excellent, and that is the only reason for 2 stars, the food we ordered, was basically inedible, my husband ordered the salmon and chicken combo, and added on a side of seared shrimp, the shrimp was raw, you could still see through it, which was sitting on top of the chicken, making that contaminated as well, his salmon was overcooked and dried out but he ate that anyway, my son ordered a bacon cheeseburger, that was overcooked and dry, with French fries that were cold. I ordered the southwest chicken bowl, the avacodo was brown, lettuce was warm and wilted, rice was cold, and it was overly spiced with cumin making it entirely to spicy to eat, and I eat ghost peppers alone, so if I can't eat it, it's bad. I ordered a Daiquiri andnit was served in a water glass? Who does that? The manager offered to comp my husband's entire meal, and only took 1/3 of it off, at the point of paying we were just over it and paid and left. Like I said hadn't not been for our waiter, I would have game the minimal 1 required star. read more

Pass this place up. I've eaten at a Chili's before, a few years ago, and it was OK then. Recently went to this one and bartender said Chili's was famous for their fajitas. I always thought they were famous for the ribs but anyway I decided to order the fajitas. It took a bit of time to get our food and when it arrived the skillet wasn't even warm. You could put your hand on it and you wouldn't be harmed. I have always seen fajitas arrive on a sizzling skillet. Then the guy brings out the sides to put in the tortillas and the guacamole was brown like it had been sitting out for a long while. Strike 2 and I was not happy and told him why he should never bring guacamole out when it's brown - why I have to train wait-staff is beyond me. Anyway, he brought out another bowl of sides and the guacamole was still brown. I informed him (a nice way of putting it) that avocados are green and he should never ever bring brown guacamole to another customer. At that point everything was no unappetizing. So I just sent it all back and the bartender took it off our bill. I think the bartender was new because the drinks weren't all that great but I tolerated that because I figure as time goes on he'll get better. Anyway, 2 people, 1 entre and 4 cocktails still came to $65 before tip. That's pricey for a crappy experience. You can find the same food elsewhere and I'm sure it will taste better. read more

Get the all you can eat soup and salad! It comes with unlimited chips and salsa, it's pretty cheap, and it's yummy. The staff is always very friendly too. read more

Food was great, as usual. Service could use improvement. Wanted to take our leftovers home and asked the waiter for a couple of plates and some utensils. Was told that they didn't have any plates, but he showed up with utensils. I walked around to the GO door in the back of the restaurant and got two plates. I now understand the low ratings and I agree. read more

I've tried going to this location a few times and have had poor experiences every time. The service is terrible, orders are never right... In general, it seems like everyone working here would couldn't care less about their job. I will not be returning. read more

The key to going here is to sit in the bar area. The service is great on that side. Every time we've sat on the dinning side, it takes 2-3 times longer than sitting on the bar side. read more