Salles repaired my car recently through a claim I put in with Geico. I was really impressed with the entire process. The Geico damage inspector uploaded pictures, placed a repair estimate and authorized the repair in all in the same day. Once my car was repaired - took about a week (which for the damage done is really reasonable). I picked my car up last night, and was pleasantly surprised they had wased and waxed my car, and cleaned the interior too! I have not seen any issues with the paint and really don't expect too. read more

Susan helped me arrange for the body work on my car. I loved her. She was so helpful, detailed and friendly. The work itself was superb and they finished it on time. Thanks to everyone! Bari read more

Had a pleasure going through Chilton Auto Body when my vehicle was involved in a vehicle accident. I have Geico as my insurance and it was seamless. They had the adjuster on site along with enterprise rental. EVERYTHING was done at Chilton. The staff were all very friendly and helpful. They were able to update me throughout the process. Suzee and Michelle at the front desk was superb with her customer service. She assisted me with all my questions and walked me through all the steps. For the Geico employees Paula and Rex were very helpful. Greeted me as I walked in and were quick to ask if I already had been helped. Walked me through my adjustment and made sure I left as a happy customer. Overall, I will continue to take my car here for any repairs and referee anyone that needs work to this shop. read more

I had some side damage to my jeep. These guys were super professional. Walked in, worked with the onsite Geico rep, got a rental car and was out in less then half an hour. Really impressed with the whole process including working with Geico. Everyone was helpful through the whole process. About one week later I got the car back, looked good as new! Salle's is definitely a class act. The work done on the car was great, they were also very responsive on the phone and in person. And I was in and out all within half an hour. read more

I am very pleased with the level of professionalism from the staff (especially Suzee) and the quality of the work from Chilton Auto Body. After being rear-ended on Interstate 80, my Toyota Corolla needed new rear lamps, a new quarter panel, a new rear bumper, a new trunk lid, some work on the rear door, a new exhaust muffler and pipe, a new rear body panel, and a paint job. Not only did Chilton fix all of the problems, but they did it on time and on budget. I am very grateful for the quality of their work, and I would HIGHLY RECOMMEND them to anyone who needs body work on their vehicle. read more

Chilton Auto Body - New rear lamps, quarter panel, rear bumper, trunk lid, exhaust muffler and pipe, rear body panel, and paint job. - Body Shops Near Me - Oakland, California

Chilton Auto Body shop is one of the great experienced I had for a long time. Especially, thanks to Suzee who really made me feel confident leaving my van to the shop. She really on top of it until my van was fixed and looks perfect. The shop really did an awesome job on my van and clean my car before I pick up. It was a great experience for me. Thanks to the people who worked on my van. read more

I followed the GEICO-recommended experience, and was very satisfied... Brought in my car, drove the rental home, came back when my car was finished, and drove my car away. All with little or no hassle. I did pull off one star because I had to return and get a loose part (non-critical) tightened. Nevertheless, I would recommend their service without hesitation. Bottom Line: The body work was excellent, the paint matched perfectly, there were no signs of the original damage, and the car was clean. Also, the folks who work there are very friendly, helpful, and courteous. read more

I took my car to Chilton through Geiko insurance after it was hit. The process was very streamlined and easy. I was in and out of the office in less than 30 minutes with a rental car delivered on site. I received regular text updates and email updates as to the estimate and progress with the repairs. Suzie was extremely helpful and pleasant to work with. What started out with a stressful accident, ended well with a repaired car and exceptional customer service from Chilton and Suzie. I would recommend them and would use them again. Thank you! read more

Chilton was great to work with and Suzee was very helpful. The repairs to my car look good and were completed in a very reasonable amount of time. read more

I took my 2012 Honda Accord here for minor repairs after I was in an accident. The insurance company had everything set up for me and the shop provided great service from the moment I arrived to when I came to pick up my car. Everything was great, they even detailed my car....... AWESOME!!!! The young man that did my estimate was super professional and answered all my questions. The shop employees were friendly and caring. Great experience, great shop. read more

Extremely customer centric and great work. Suzee was awesome, remembered me by name and made sure I was taken care of. Mike went the extra mile, no pun intended, to make things right by me when my car wasn't done on time. Great crew and great work. Thanks Mike, Suzee and Chilton Oakland Team! read more

Superb service! I had my car repaired through their Geico Express Service and it was easy, smooth, and overall 5-stars! Went in on a Thursday morning, paperwork and rental car process took less than 30 minutes and I was on my way with a rental car provided through Enterprise (they have a enterprise rep there). The had my car ready by the next day! Picked it up and it seemed even better than new! Thank you to all the staff that helped me: Rex, Suzee, and the Enterprise rep (sorry I forgot your name!) Also they update you on the status of your car by text, which is so nice! Very transparent, fast, and friendly, especially after when dealing with an insurance claim. read more

I can't say enough amazing things about Chilton Autobody. I took my car here in October and was greeted immediately by really nice, welcoming people. Suzee was extremely helpful and sweet! Her customer service was stellar. So much, in fact, that when I came back today (months later) she completely remembered me. She really is amazing. My Geico reps were also extremely helpful and knowledgeable. Being able to rent the car from the same place your car is being worked on makes things so much more efficient and less stressful. My car looked amazing when I got it back the first time and since I had such a great experience before, I wanted to bring it back again. It's unfortunate to be involved in accidents but working with Chilton reduced my anxiety and my car looks amazing. Thank you!! read more

Someone bumped into my brand new car when it was parked in front of my house and their insurance suggested I take it to Chilton Auto Body for repairs. I was able to get everything from the inspection through the work all done at Chilton. Suzee Alvarado with Chilton walked me through the whole process and kept me up to date on the progress throughout. She was very friendly and made what could have been a crappy experience into a really painless one. The work they did was also awesome! My car looks brand new again! I'd definitely recommend Chilton! read more

Everyone at Chilton was awesome! I was in my first fender bender ... EVER ... and it was so traumatizing. Chilton and Geico and made everything so seamless. I enjoyed the cusotmer service I received from Suzee at Chilton, Mark at Geico and Iyani at Enterprise--all three businesses worked together to ensure a painfree experience. Thank you so much for everything. I am thrilled with the repairs made to my car and I'm excited to close this chapter! read more

Susie was a pleasure to work with. She made the process of working with Geico claims to fix my car a surprisingly pleasant experience. No complaints whatsoever and Chilton did a fine job fixing my leased car. read more

When I arrived at Chilton, I was not in the best of moods because my car was all jacked up but as soon as I walked in I was greeted by a lovely staff. Paula was my Geico representative at the shop ...and wow she was such a delight. She was so uplifting and easy to talk to. Then I met Suzee who was in charge of my body work service. She walked over to us so cheerful and informative. It truly amazed me how dedicated both these ladies were to ensure that I was happy and taken care of during this whole process. Suzee and Paula kept me posted each step of the way. I'm from North Carolina and I can truly say I was treated with the greatest southern hospitality and service! And of course my car work was done right and its looks new again! read more

When someone hits your car and you have to take it into a body shop, you don't expect it's going to be a pleasant experience having to get it repaired... unless you take it to a Chilton. Suzie and Rex were fantastic. Got an appointment same week, took me in an hour before my appointment time with no issue, knew me by name when I came back to get my car, and throughly cleaned and washed it inside and out. Hope I never have to get body work done, but if I do, I'll bring it back here to see Suzie and Rex. read more

Chilton did an awesome job on my BMW. The customer service by Suzee was also top notch. I would recommend Chilton Auto Body for excellent work and a painless auto repair experience. read more

I brought my car here since this is a Geico approved repair shop. I guess it was one of those mistakes that you thought you should never have made. They fixed the dents (as a result of another car hitting me while I was parked in a nearby shopping center) during the first visit, got the car after 2 days. However, as soon as I drove off their shop, I was wondering why the door lock was unlocking by itself. At first, I thought it was just an isolated event and will stop soon. During that night, I saw a couple of neighbors going out (including myself) because there was a car that had its alarm going off. Guess what? That was my Honda going off (and for apparently no reason)! The alarm continued to go off every so often, and what a nightmare it was. So I brought it back to Salles Repair Shop, this tall gentleman, Andy, met us (he was the shop manager or maybe even the owner) and at first he was assisting me. After waiting an hour, he said the problem is fixed. When I was just about ready to head out, the open door sign was once again lighting up (which was the actual problem and which was why my car had its door lock unlocking by itself and why the alarm is going off for no reason), problem wasn't solved. I had to wait another 2 hours before he again said it's fixed (and he actually said "it's fixed right now"). This is when things start to get interesting. I would expect that he would actually tell me "confidently" that the problem is fixed and that everything is fine. Instead he came out not too confident about it but still said that the problem is fixed (and said "as of the moment") and said that if it occurs again, go to a Honda dealership and they will diagnose it and fix it. I had told him that I am definitely under no fault here, and I am just an owner of a damaged car trying to have it fixed, and not replace a problem with another problem. He was giving me the runaround and said that he didn't say it was fixed, until I got a little confused with what he's saying. In other words, he was trying to get rid of us and pass the buck to somebody else, and didn't want to deal with the issue anymore. He repeatedly refused to acknowledge that it was a result of the repairs that they did, and I get that he needed to say that. But, I had this car for 3 years, no problems whatsoever until now. This unlocking problem was created while it was being repaired because even right after the accident, this issue didn't exist at the time, not until they repaired the car. My point is, it happened under their watch, and they should fix it, end of the story. But in the end, they advised us to see a Honda dealership. I would guess that an "auto repair shop" should be able to "repair" an "auto issue". And you, the Manager of a repair shop (or shame on you if you are the owner-a guy named Andy or so I heard) is telling me to go elsewhere, wherein the problem occurred during the repairs. He's even telling me that he's seen 15,000-20,000 cars already and never seen this issue before. Are you serious? In the middle of our conversation, he said "have a good day" and showed me the door. I guess he knew he cannot deny that it happened during the repairs, but he just had to send us away to get rid of the issue. I thought that this was very unprofessional, rude, and inappropriate. Arguing with the customer is one thing. The attitude is another. Attitude was terrible (and you call yourself the manager, and again shame on you if you are the owner) and he even said he just wasted 2 hours of his time where he could be doing other things. I'm like, YOU ARE PROVIDING SERVICE TO A CUSTOMER AND YOU CALL THAT WASTING YOUR TIME? This just shows what integrity this company has. I know for a fact that nothing will be done as a result of this review, but take note, it's not the customer's loss if your shop doesn't get recommended. Writing this review is what I call a waste of my time, but others should be warned that your CRAFTSMANSHIP IS QUESTIONABLE. I just got back home from their shop. And guess what, my car's issue is still not resolved. I had called Geico already and I hope they will do their due diligence to assist their policy holders. I'm sure there are other repair shops (who's seen at least 20,000 cars and know about this issue). If not, there are other insurance companies and repair shops who would do a better job in resolving small issues like this. I manage a close to 500 room hotel in San Francisco, and I know a lot of people who have Geico insurance. Unfortunately, I cannot recommend a store giving me a treatment like this, however small the issue is. It's not just the principle, but more importantly the attitude. read more

Chilton Auto was great to work with. They were very professional and friendly. They did a great job on my bumper. Suzee and Rex were awesome; made the entire process clear and easy. read more

Not impressed. We brought our car here a month ago and now I'm bringing it back after they didn't attach the door correctly and the door handle stopped working. The guy told me all my doors sound like the now broken one. I told him I didn't appreciate the attitude. Now I'm sitting in their waiting room hoping it gets fixed. He told me he didn't think it was their problem and seemed frustrated when I told him I could not stay much longer, I would have to bring it back. I won't be bringing another car here. Why can't they just make it right without the attitude? If it has a problem after it has visited their shop, then it's their problem. Just fix it already. read more

Excellent service by Suzee and Mark. Very responsive and accommodative of my chaotic schedule. Did a great job on my Audi! Thank you!

I used Salle's as a Geico Express location-- drop off your damaged car, adjuster and rental car are there waiting. The whole process was clearly explained, SO quick and easy, and the quality of work was excellent. They somehow made the process of dealing with a car accident enjoyable. Highly reccomend! read more

Suzee (office) and Mike (Body Shop) very professional and with enthusiasm which made the process enjoyable, this Oakland, CA location highly recommended read more

I recently had to take my car in to get repaired from a car accident, and the staff here was extremely friendly and helpful. They kept me informed of the process along the way via text, which is awesome. I directly worked with Suze, she's the greatest, five stars all around! :-D read more

Took the car for a few dings. I pointed out all of them, they only fixed some and ignored others, forcing me to repaint the same panel at another shop, costing my hundreds of extra dollars. read more

I highly recommend this shop!! I took my 2013 Audi Q7 there after I was in an accident because they work with my Geico insurance. The entire process could not have been smoother. It was so easy, it actually made the unfortunate accident less of a burden than I expected! They had a rental car waiting for me, answered all of my questions, had my vehicle done so quick, and it honestly looked better when I picked it up than before my accident. My car is my baby, and I don't trust just anyone to work on it, but these gentleman did an outstanding job! It honestly looks brand new! They ensured I was happy before I left and told me if I had any questions or issues they would be there. I truly believe this shop stands behind their work. Although I hope I don't have another accident, if I do, I will not go anywhere else! read more

Bobby and his team were excellent. From the actual job they performed on my truck to all customer service touch points...all the way down the line. Mike Chilton and his team of professionals are in it to make the customer experience smooth and easy. Plus, the work they do is top notch. I highly recommend Chilton Auto Body. read more

Chilton is the best bodyshop that I've ever experienced. The team work of the Chilton, Geico and Enterprise was great. All the process was very smooth and fast because all the companies (bodyshop, insurance and rental car) that I needed are in the same place. They saved my time and money. Great work!!! Thanks. read more

My car was rear ended, and despite the unfortunate circumstances and having to deal with Geico, I am very glad that the car was fixed by the amazing staff at Chilton Auto Body. Everyone who helped me were very professional and nice. The damage to the car is gone, and I especially liked the fact that they send sms updates on the progress of your car repair. Highly recommend! read more

Loved them! From the moment I drove in the door to picking up my car I was happy as could be. They greeted me like a VIP, walked me through their process and did the car walk around while I was watching. Since this was a Geico claim, I went straight to the Enterprise rep...right in the office, and arranged for my rental car. Left in my rental. Pickup was just as great! They even washed my car! I think they even vacuumed it. They showed me the repairs and helped me transfer my stuff from the rental to my car. I will only refer people to Chilton after this experience. read more

If I could give no stars I would. Please do not take your car here. It took them about a month to repair my car and then I had to take it back again for some unpaired issues that didn't get resolved the first time around. After picking up my car, while still at the shop I noticed my sunglasses were missing. Of course, I should've known they did not give a s***. I normally don't leave valuables but since nothing came up missing the first time my car was there, I figured I could trust them with my car again for a short amount of time. Big mistake!! Called and left messages for owner. Took him a while and the best thing he could come up with was, I haven't heard of anything being stolen here. Will never come back to this place ever and will no longer recommend to anyone read more

Service was spectacular! Someone rear-ended us and left the scene. Never thought I would encounter a hit and run. The guy didn't have a license plate either. I called Geico, our insurance provider, and they set us up with this auto shop. The Geico express service is located at the shop, so it made the whole process very easy and convenient. I was very impressed with Salle's. They put a new bumper on our van so quick, we were able to pick up our van the very next day. Our van was spotless from the outside to the inside. Top notch! The customer service was great, too. Definitely recommend!! read more

BE WARNED, THEY CAN'T BE TRUSTED: Despite friendly staff at Chilton Autobody, repeatedly I was told things that were untrue, resulting in the worst service I can recall experiencing .... well ever. The staff were friendly and seemed professional. After I was given an estimate I asked them to proceed with the process of fixing my car and ordering the parts. They told me it would be 2 weeks to 3 months for the parts but assured me that they would contact me as soon as they arrived. After a month I called to check in and was assured that all was to plan, just waiting for the parts. After a second month again I called and was assured that all was to plan, just waiting for the parts. At the third month anniversary I contacted the automobile company to inquire directly about the parts and was informed that they had never been ordered by the Chilton Autobody shop. I called Chilton Autobody, explained the situation and was told someone would call me back that day. Having not received a call, the following day I called again and was told (deja vu) it would be 2 weeks to 3 months for the parts but they assured me that they would contact me as soon as they arrived. No way. Not again. read more

I took my Subaru WRX to this shop because my insurance company guaranteed that the shop would return my car to "pre-loss condition." Not only did they not accomplish that mission, but they damaged my car further. And when I returned to the shop, asking that they address my concerns, the owner said, "Why don't I just refund your deductible, and you can go find a shop that meets your high standards." What follows is a description of what was done incorrectly or broken by them. --The dent in the passenger door was still visible after they had "fixed" it. --The paint on the door and the roof had dimples and drips in the clear coat all over it...at least fifty of them: I stopped counting then. --The FM antena was no longer functioning after they worked on the car...I can only get reception of Bay Area radio stations if I'm on the Bay Bridge! --The rear view mirror bracket was damaged so that my mirror rattles around when I drive, making it very difficult to see behind me. (these last two items were undoubtedly caused when they had to drop the ceiling liner so that they could remove the roof mounted antenna in order to paint it) --There was over spray of the clear coat on the rear spoiler, the rear quarter panel and the front fender leaving hazy areas on otherwise shiny painted surfaces. --The clear bra that they had to replace after painting has air bubbles under it. --Another clear bra was completely missing, they never replaced it after taking it off to paint. --The drip moulding rattles around in its track and there is a bracket in the center of it that is either broken or missing. For them to not only do poor work, but also damage my car, and then tell me to eat it when I ask them to fix it, speaks less of my high standards and more of their LOW STANDARDS. AVOID SALLE'S AT ALL COSTS. read more

I took my car here once through an insurance claim and received somewhat decent service. What was highly disappointing was the fact that this shop is apparently beholden to insurance companies and has no interest in doing non-insurance repair. I tried to schedule time with them for a simple repair and received a bunch of runaround regarding drop off and pickup time. I find it very unprofessional that any type of business can't commit to a definite service time for the average customer even when scheduling far off in advance. read more

Have been here multiple times and has been my families, as well as my own, go to for any body work for years. Their in house Geico and enterprise team makes the process easy, quick, and always incredibly friendly. The customer service team is always more then willing to answer any questions and help you out, I know Michele has always has a lot a lot of patience with me. Mike Bolar runs a great operation over there and I am always astonished with the work they do. Literally magic and have never been dissatisfied. Highly recommend this auto body shop and they keep you updated with progressive text messages. read more

Michele and Alejandro were fantastic! Had to get my mini repaired due to a car accident and was sent their thru the car insurance. Once I got there they were very welcoming and walked me thru every step of the way. They even explained what they were doing and kept in close touch with me and what was going on with my car. Really friendly and best quality Ive received so far when it came to car repair facilities read more

This place was great from beggining to end. Repairs took 2 days and they even detailed my car. Their text communication updates are great and keep you informed on the progress of your vehicle repairs, puts you at ease about leaving your vehicle with them. Will definately recommend to others. Great Job Chilton... read more