Repair lost my keys while they were repairing my car from an insurance claim. IF YOU HAVE AN OPTION TAKW YOUR CAR ANYWHERE ELSE TO BE REPAIRED. The staff is unorganized and the employees (other than the manager SHERMAN) seem to not care about the quality of service they provide. Since day 1 of servicing my car I was informing and communicating to them about dropping off and picking up my car. I spoke with Suzy, to set up my appointment, then called back 2 hours later to confirm my drop off date with Slyvia who told me my drop off appointment was never entered in their system. In person I have been assisted by Sliva. She seems sweet and knowledgeable at first but if you pay attention she not the best and acts dingy. Suzy called me Monday to inform me my car was ready to be picked up, when I arrived only alibis was there. She was quick to get me to sign the papers, luckily I inspected my car before driving off and notice a part box they placed in my car . Turns out they forgot to put my seal on and slyvia tried multiple times to convince to me still pick my car up, return the rental AND THEN COME BACK ON MY OWN TIME TO WAIT AND HAVE THEM FINISH SEALING MY CAR (makes absolutely no sense). After firmly telling her no for the 3rd time, she stopped persisting me to still take my car home when it was not 100% repaired. LASTLY, upon coming back later in the same week to pick my 100% repaired car up, these damn turds lost my push to start key fobe. Slyvia again was assisting me (if she wasn't the only one there at the time I would've requested help from ANYONE else) and told me my keys were in the car and that I could put my stuff in the car. (If your not familiar with push to start your key only needs to be within a vicinity in order to the car). I was able to turn my car on to leave the shop, but when I got to the gas station, my car wouldn't turn on because the key was not detected. To make matters worse I spoke to Suzy and informed them I was coming down on my lunch grab to swap cars. She did not communicate this to the other staff, so they were not expecting me which was frustrating. LONG STORY SHORT GO ANYWHERE ELSE FOR REPAIRS. They staff does not communicate with one another which is why slyvia falsely informed me my key fobe was in my vehicle. In addition everyone is not on the same page with information so I was misinformed throughout my entire process of repairing my car. Prime example: I was speaking with a person named Sean or whatever (his name started with S, not Sherman). Sean told me on 2 separate counts that they would not be able to pay for my key replacement they the dealership. That I would have to pay and wait 3 weeks to be reimbursed, or they could immediately pay for an unauthentic copy of key ($100 difference) which didn't make any sense. Sherman (the manager) clarified that inaccurate false information Sean told me . My whole experience with this business has been crappy. If you are serviced here I pray your experience is much better than mine. PS DO NOT LET SYLVIA HELP YOU, for the sake of God she does not know what she's doing / not saying. I recommended the Sherman they he retrain his staff on communication and policy procedures read more

The guys at CARSTAR were so incredibly kind and helpful. Even though I couldn't afford the cost of properly repairing the scrape on the front end of my new car through CARSTAR, Sal took the time to walk out to the car with me and explain some options on how to touch the car up on my own. Afterward, I stopped by again with a few more questions and met Ramone, who not only helped answer my questions, he also offered to have his co-worker, Troy (I think that was his name) use his cleaning equipment to remove a bunch of the scrape debris that hadn't gone all the way through the paint. I hadn't even given them any business and they took the time to give me some great advice and even got the car looking better. If I ever have a need to get some more serious body work done, I will definitely return to CARSTAR Chilton. When one person has the strength of character to help you even if you aren't helping them, that's great. When an entire company culture is that way, it's incredible. read more

SUPER BIG THANK YOU TO PAULA! I was rear ended and brought my car to Chilton as this body shop was listed from Geico. When I arrived I was greeted by Suzzie & Michele. These two women are so kind first and foremost. Michele was heading out but she took her time out to do a walk through with me to inspect my car. I appreciate her being helpful and carving out her time to do the inspection. Paula! This girl is awesome! She followed up with me whenever she was updated with information. Not once did i have to repetitively call to seek answers. Paula followed up with me, gave me honest answers and made this frustrating process a breeze and for that I'm grateful for her superb customer service! Thanks so much! read more

Tried to get an estimate. They promised it would be done by end of day. Didn't get done. Nor the next day. Said I had to wait yet another day. Then said I could take my business somewhere else if I didn't like it. Yes, in a business, what you say you are going to do is about trust. If you don't do it, and then blame others, that's an issue. stay away. read more

My Car has been In the shop for over a month now and I've had to call them 4 or 5 times now for status updates, they don't call you, it's annoying I've had to get multiple rentals, overall just a bad experience, I'm still waiting btw. read more

Received a text saying that my car would be completed on the target date. I call that day to confirm and they told me that it won't be ready for another week. Upon picking up my car, I needed to jump it multiple times. I brought my car back the next day and spoke to a male associate. Long story short, he knowingly knew that something was wrong with my car...battery, alternator, or starter is what he said. They had to jump it before they initially gave it back to me... Thankfully it was the battery and nothing major. Good luck if you go to this autobody, I learned my lesson the hard way. read more

Chilton Auto Body is a great auto body shop. They are very customer service oriented. They are very friendly and make you feel great while for the most part dealing with a not so great situation. Paula, my geico adjuster, was so helpful and detailed, she kept me posted the whole way. She made me not feel so crappy about my car and the condition it was in; she was very empathetic. The shop its self finished the job ahead of schedule they went above and beyond with my car. They didn't just fix the accident damage, I had an unrelated ditched mirror cap in my car with together with the glue, and the shop glued it for me. I was so pleasantly surprised with this above and beyond gesture. I highly recommend them! I never post reviews but there service was just that good. Lastly Michele was very kind with all the customers she interacts with, she was also very empathetic and compassionate. read more

Run away from this place as far and fast as you can--you'll be doing yourself a huge favor. We brought our Jeep here for a very simple fix a few months ago. They held our car for 4 weeks while they claimed to have been waiting for our insurance. The sad part is that they made no attempt to contact our insurance or the inspector. At Chilton, this is your responsibility as a customer. And when your car is finally done, they will neglect to call you to come puck it up. When you do go pick it up, you'll likely be ignored by the manager, mechanics, and front desk. But this will give the a chance to sit in their dirty waiting room with a handful of other disgruntled customers. read more

Stay away my door still fucked up after going there to fix my car. I still hear air coming into my passenger side doors. They even burned my mat and had to order me a new one. Wtf burns car mat? read more

I usually don't post negative reviews but this one is well deserved. The only reason I am not giving them 1 star is because of friendliness of staff and worked within timeline. However, when I received my car back there were a lot of issues - my belongings in my trunk were moved and put back in disorder, dirty and wet. It looked like they were left outside, exposed to rain, which is likely the case since I found more than a gallon of water in my spare tire area in the bottom of my trunk. - the radio safety code wasn't put back in, I had to drive back into the shop to have it typed in. - my car key remote, wasn't working anymore, the battery ran out, unclear why. I had to change it after I picked up my car. - Paint overspray in some areas inside the driver side of the car. Bad experience overall. read more

Employee Suzee gave me a very very amazing first experience with Chilton! From the moment I walked in and dropped off my car to the moment I picked it back up, she made sure I had the best customer service. She even went above and beyond to ensure anything else i needed, aside from what i came in for, was handled as i wished. I hope anyone else is as lucky as I was to receive Suzee as their associate helper, because now chilton is a place i would definitely recommend to others! read more

Courteous, great customer service I went because my blinker yellow light had fallen off and the guys put it on it less than 15 mins ... I will definitely come back when I need body work ! Thank you 2 thumbs up read more

I had an amazingly, easy experience using Chilton, Geico, and Enterprise in Oakland. Suzee was super friendly first thing in the morning at 7am in the office and on the phone when we discussed logistics. She was very warm and hospitable. The whole dropoff, signoff, rental, and pickup process was very streamlined and the communication was excellent. read more

Chilton did not have my car ready at the time they told me it would be done. They wanted me to bring the car back another time for them to finish it. Worst of all, I got a rental car from them and returned it to them. They got a ticket for where it was parked after I returned it and they are trying to make me pay for the ticket. Avoid this place. They never call back or follow up on anything. read more

Service was good till I went to pickup my car. They didn't clean the car from inside or outside. Stains were there on windshield as well. Noticed the scrub marks, as a matter of fact they tried scrubbing dry and damaged it. Geico guy realized the job was not done properly and promised to fix it. Suddenly, one guy from the body shop yelled from his cabin while I was going through with the GEICO guy. He pointed at him to go out and said "take this out"; He didnt even bothered to look at the car and Claimed they do their job professionally. When asked GEICO guy he said he is owners Son. He apologized for his behaviour and said " We have issues with him". You cannot expect this kind of behavior from the owner. He definitely have anger issues. After the incident wondering how he must be treating his employees when he treats customers like that. Dont want to take my car back to get it fixed. read more

OMG I Love Susie..At first I felt a bad vibe But after she closely assured me that they're doing everything that they can to help me out and to try and get my car out I felt much better I really appreciate all the time that this woman has taken despite my bad attitude thank you so much guys you're awesome read more

I hit a piece of plywood driving down the highway and it damaged the front end of my car. Chilton took it in and made the repairs. They finished repairs ahead of schedule. Professional and exceptionally courteous. They also took care of and resolved a rental car snafu for me when Enterprise messed up my reservation. Ron, Susie, and Christina and the team at Carstar Chilton are fantastic! read more

I was very satisfied with my experience in Chilton. I've been here twice for my Geico claims and this place never let me down. My service agent is Suzee. She made every process smooth and fast. And I get text message of my repair job completion. Highly recommend. read more

Being in a car accident is traumatizing to say the least but Michele and Rex made the process of getting my car repaired a pleasant one. From the very beginning they walked me efficiently and calmly through the entire process and my car was expertly repaired in record time. A big THANK YOU to the staff at CHILTON AUTO BODY! Ronda read more

Chilton Auto Body was the BEST! Seamless and stress-free process, and all thanks to Suzee. Suzee was very customer focused and made sure all our questions were answered. She was super engaging and really just made us feel at home. Thank you! read more

Chilton is Geico Direct repair shops , my car is 2017 Lexus 300h , my driver side door has scratch so Geico tell me drop my car to estimate and repair. unfortunately after two hour Geico call me back this auto shop Chilton repair people said they are not guarantee for my car repaint job , the reason is driver side door old paint they was no shiny , so even they repaint it , the door paint still not perfect, so this Chilton i'm sure they are not professional for the paint job, so i tell Geico Adjuster i don't want leave my car there to fix and i want to try take my car to another good auto shop to repaint , but they said oh your car can't pick up today because the shop already start take off some part already ,so they need time put it back on , so i need to wait until tomorrow , wast my time and not convenient ! that why i give one star !!! also when i take my car back they need cancel fee $250 ! and i said what??? you guy not guarantee why i need to pay ? finally they don't charge me but i feel very disappointed !!! But i'm so happy to found Bay Auto Center , they excellent service and they are sure guarantee the paint job ! remember this Bay Auto Center is not GEICO Direct Repair Shop ,but they doing paint job is so excellent ! i can't see any different , this is all car owners what they want ! i am so fully satisfied . read more

I had never had to go to a body shop, and I couldn't be more happy with my experience. I had two clubs trance claims through Geico, which they handled very smoothly, set me up with an enterprise rental car right on spot, and got both body repairs done on time, and looking brand new. I know not everyone's experience is the same, but I have no complaints and all praise for these guys and their service! read more

"Wow!!" really does sum it up. In today's day and age it is SO refreshing to work with companies (Salle's AND Geico) that work so well and efficiently. I dropped my car off Tues at 9:45a and got a call Thursday lunchtime that it was ready for pickup. Amazing. I took my car to three other body shops who all said that it would be in on Monday, prob back by Friday. Confirmed: you are in and out of Salle's in about 20mins when you drop off. You drive off with an Enterprise rental. And when you pick up you're outta there in 10mins. Talk about convenience. That said they are thorough and do excellent work. Also, Salle's estimate came in $300-870 cheaper than the other three estimates I got on my own. The invoices list out the same amount of work. I yelped these guys when Geico gave me three options. Boy, am I glad I did! The service was outstanding, completely professional and very efficient from both Salle's AND Geico. Less than 24hrs after dropping my car off, the estimate, pictures of the damage, my Enterprise rental agreement etc, was all online for me to track. Geico was so efficient, it's making me rethink my current car insurance. Kudos to a great body shop, to Geico's in-house adjuster Larry and to Sean with Enterprise. A tightly run ship! read more

Getting in a car accident is a shaking experience, and this was my first. But without the warm welcome of Chilton, I'm sure my experience would have been much worse. As I dropped off my baby to get repaired at 7am, Suzee was super welcoming and knowledgeable as to what the procedure would be. And she was a friendly face and presence when I picked my car up! When working with Geico, be sure to pick Chilton/Enterprise for your every car accident need! You won't be let down. read more

Andy, Suzee and the team are artists. My truck was damaged badly and I was nervous that the repair would be noticeable. It was flawless!!! They got it done ahead of schedule, texted me updates every couple of days and were so gracious and kind throughout he whole process that I will be a Chilton customer for life. read more

The Good: TERRIFIC repair work! My car looks new! My car was super clean when I picked it up Communication: great process to keep customers informed on work and timeline Speed: my car was ready a day early The Bad: I had to wait at pick-up. The staff at "check-out" said that this is the norm. Overall: Exceptional work and communication. I would definitely use them again. read more

There I was...on my merry way back home during the afternoon commute, when I felt the impact against the rear fender of my stopped car. Nobody will believe this...a motorcycle hit it. Having Geico has made filing a claim one of the easiest experience ever. After logging in and describing what happened in a written statement, I got to choose a shop and time of inspection AND choose which rental car category you want. The beauty of it all is that the Geico express shop (selection auto body shops) is a complete solution to your repair needs, complete with a Geico adjuster and Enterprise rental. The entire process took under an hour. The bulk of the time was spent waiting for the rental representative to be free. That is the bottleneck. I was told that it would take approximately 7 calendar days to repair. To my surprise, I received a call from the shop less than 3 days later, notifying me my car is ready to be picked up. (Note: I dropped off the car Tuesday at lunch and it was ready by Friday lunch...Granted it was no major damage.) They do beautiful work and so efficiently too. My car was washed. My wheels gleamed with a shiny luster. There were scuffs on my clear coat from the wash. This is why I usually hand wash my vehicle. read more

If you are okay accepting a very mediocre job done and a insurance company is paying for it then maybe this is the place for you. If you have to pay for it out of your own pocket then DEFINITELY steer clear away from this shop. I really regret bringing my car here and really wished I had done more due diligence and research before but because it was an insurance claim I assumed my insurance company only partnered with the best shops. This is a bait and switch tactic shop. They say, tell you, and promise you one thing and deliver something completely different to you. Their customer service satisfaction guarantee which they provide for you when you sign off on the papers when you pick up your car is another completely joke. After I paid my deductible to them and signed off on the paper works, not a single word is ever heard from them after explaining and contacting them many times of the missing action items which is still left outstanding on my car. These people are dishonest, irresponsible, have zero integrity, and did not keep a single word they said to me. read more

I am embarrassed to say I have had to use this body shop several times over the last 12+ years :-) There was one major accident I was involved in 8 years ago, this was in a Ford Mustang GT. Then there have been several small "bumps and bruises" over the years; once to my Subaru Outback and now to my Nissan Altima, thankfully no one ever got hurt... I have always found this body shop to be courteous and communicative. There was one time a car took longer to fix than anticipated, a part was delayed coming from the distributor, but they let me know ahead of time. I have also found their vanilla cookies and coffee, in the customer lounge, to be a nice pick me up. I highly recommend this company. read more

Best body shop ever. Honest, efficient, and great cusronwr service. Bobby was amazing to work with!

I have AAA. This is a AAA approved facility also utilized by a coworker of mine who had AAA insurance when her car was shot in front of her Oakland house. So far so good. My car is in their shop right now getting a new hood and front grill. They expect to return our car to us in 5 working days. In addition, they will direct bill my insurance who will in turn get the payment from the man who hit my car (Farmer's Insurance). So, no out of pocket expenses from me, even for the Hertz Rental Car that is also included. read more

I have now patronized Chiltons twice since moving to Oakland. The first time I used them I was shocked, absolutely shocked by how easy they made the process. I was on my way with a rental car within 10 minutes after arriving. They have an Enterprise on site! I love getting texts (just one a day) with progress reports. The quality of the work is great and the people are beyond friendly. I have nothing bad to say and would recommend Chilton Auto Body in Oakland to anyone! I didn't write a review after the first time I used them but after the second time, having had the exact same experience, I simply had to write something! read more

Wow! My car is beautiful! Someone with GEICO backed into my Spyder (again) and I must say, I'm impressed with their operation. GEICO has an onsite rep, BJ, who was great, did my estimate, explained everything. Enterprise has an onsite rep, Nick, who was also great, gave me the rental car, Michele processed my paperwork, and I was out in under a half hour. Kept me informed with texts and emails. A few days later, picked up my repaired car; gorgeous! Suzee was all ready with the paperwork. The Chilton guys did a great job, Then they washed it, waxed it, looks like it was detailed! Good job! read more

Got rear ended. Ow. Insurance sent me here. Most painless experience I could imagine. Everything on time, and a job beautifully done. read more

I thought the service at Chilton auto body was excellent ! Both Susie & Andy were great ! They not only restored my car like new, but got it back to me earlier then quoted. When you car has been in a accident it's never a great feeling, but Susie & Andy made feel very comfortable. I would recommend Chilton everyday of the week and twice on Sunday !!! : ) read more

Going to the body shop to get your car fixed is the worst. But honestly Suzee and BJ at Chilton's made the whole process such a breeze and they went totally out of their way to make sure I was taken care of. Make sure you ask for Suzee to help you out - she will do whatever she can for you and is SUPER nice - and have BJ check over the car bc he is so attentive and will work out everything in the best possible way! read more

We had our Catalytic Converter stolen and they were recommended through Geico. We took a picture of the emissions info sticker before bringing the car in. Some months later, we went to get a smog check, and the sticker with relevant emissions info had been removed, and the catalytic converter installed does not match the spec for the vehicle, so we are unable to smog it. We brought this to their attention and brought the vehicle back. They kept the car for days, and ultimately offered no solution, refusing to replace the catalytic converter with the correct model, and passing the buck by saying they sent it out to another shop, though they wouldn't say who. We are currently stuck dealing with insurance to try to get a reputable shop to replace the Catalytic Converter with the appropriate model. Big customer service failure. We would have let the mysteriously missing sticker and wrong part slide if they had owned up to it and fixed the mistake. Beware of companies that won't stand behind their work or that of their subcontractors. They really don't seem to care once the bill is paid. Seriously disappointed in what I thought was a reputable business. read more

This place has to be the most friendliness and professional car place I've ever dealt with. They assured me that every thing was going to be okay, and it was. They even worked around my hectic schedule. The work was really good too! read more

If you have Progressive Insurance and you are offered to use this shop. DO NOT USE THEM. I suppose if you are OK getting a time estimate of 2weeks to over 6weeks, then your insurance rep and Chilton contact you everyday with an update stating over and over again that the date will a certain date. Again this was told to me daily for 2weeks that the car would be done this day. The date arrives, I get a text in the AM that my car is on schedule and will be done today a rep will be contacting me to arrange a good time to pick up my car. If you doubt this occurred I have all of the text messages saved. No call, no text no message as of almost 5pm of the stated date of completion, other than the above mentioned texted that stated a rep will be contacting me to determine a good time to pick up my car. I finally call and am told no it is not done and wont be until Monday. This is Friday. So 1 more weekend without a car, and without as much as a courtesy to let me know in case you know I might need to make arrangement's for transportation. I mean its just a vehicle. Who needs those things right? Silly me. Why would they feel the need to contact me to update me about this? So then I ask do you have any idea of a window Monday since well I do exist outside of this body shop. Answer. No. No time frame. None. No estimate no idea no help. Nothing. Oh and if you are wondering they have not actually contacted me to let me know this still at the time of this review. Which means IF I had not called them I would not know where my car is at this point and then all weekend, and they are closing in 5 minutes as I look at the clock and hit submit on this review. Again basically any body shop is deserves a chance at your business to help someone, anyone besides these guys. read more

The work done was good, but the service and communication was awful. When I brought it in for an estimate, I was told the work would be done in 4 days. After I brought the car in, I did not receive any communication on the status of the car. When I called on day 3, I was told that it would not be done until day 5. When I called on day 5, I was told it would not be done until day 9. When I called on day 9, they were actually irritated and said, "We'll call you when it's ready." They called me 40 minutes before they closed. How is someone supposed to plan to get a car with 40 minutes notice? This really messed up my schedule for a whole week. People are not friendly and not communicative. read more