This is the absolute worst place to order Chipotle. Not the chain, but this store, avoid this store. The management is terrible and there is in issue in ordering or supply or staffing every time we go. We've even lost money here because they won't honor their refunds for orders that we're not made due to their short supplies. AVOID AVOID AVOID. read more

I placed an order online which was supposed to be ready at 5:40, when I arrived it wasn't ready, so I waited over 30 minutes because they said they were running behind on online orders. While waiting I watched the staff, including the manager, be extremely rude and short to other customers waiting for their online orders. At 6:20 a staff members announced that all orders are running 20 minutes behind and if the order was supposed to be made before 6 it will no longer be made. When I inquired about why the food I've already paid for isn't going to be made they just told me to go online to customer service to get a refund. As a person who's worked in the restaurant industry for almost 10 years I find it mind blowing that the managers at Chipotle think it's okay to let someone leave their restaurant empty handed when they've already paid, especially after watching me wait there for over 30 minutes. I did go online and request my refund, but here I am 3 days later still waiting. They were just super unprofessional, and they were out of half of the stuff on the menu. They've clearly not got it together at this Chipotle location. Don't waste your time. read more

We placed our order online for a pick up time an hour and a half later. When we arrived, I needed to make one more order and was told they were out of almost all ingredients. So, I asked if our online order was made with all ingredients. She replied, "we used what we had". I decided to check the five orders that were preordered, which were paid for in full. Not one order was made correctly, four orders were missing guacamole even though we were charged and none of the orders had rice. The burritos were 1/3 the size, the bowls were practically empty, the store was dirty and the person at the register was extremely rude on top of all this! Do not go to this Chipotle! One last thing, the manager would not even come out to address the problem. read more

waited 20 minutes for chicken refill. service was awful, everyone was slow and did not care about my food. food was adequate but was in need of refill... all of the food was in need of a refill. read more

Do not waste your time even going here. If you're lucky they will have meat and rice. I don't know why I continue to waste my time going thinking they will have all the ingredients. They never have had chips or any of the sides any time I have been there. Better off going to Qdoba right down the road. read more

Horrible, waited 50 minutes just for them to say our order didn't go through l, but my card was still charged, the manager was very rude as well. read more

Ordered a burrito through their website (not doordash) and they sent me only steak and rice. Didn't add any ingredients.

Food was decent, go light on the sour cream next time bud. The place has potential. Restaurant was a mess, the burrito stations had food all over, as did every table in the dining area. The 'brown rice' is just slightly darker white rice, with an extreme amount of cilantro. Didn't have chips, didn't have many choices for salsa or other toppings for burritos. Seems to be a common theme here from all the other reviews I have read. Will be taking my wallet with me to Qdoba next time. read more

I would give this 0 stars if possible. I have tried to order delivery or pick up from this location multiple times over the last few weeks and they have consistently cancelled the order more then 30 minutes after confirming. Super slow location. read more

This is the worst chipotle I've every been to. I normally never even leave bad reviews but the quality of the food decreases each time I go here. They rarely get my online order correct and always take longer than anticipated to prepare my order. read more

I have always loved loved loved Chipotle. I would drive 1/2 with my friends to go eat at Chipotle. However, this Washtenaw Ave location has made me lose my taste in it all together. Every time I get my usual, a steak burrito, it's worse than the time before. They put 1/4 the meat I'm used to getting at other locations and I've also had a worker ignore the words "VERY LIGHT" by a long shot every time. So in the end I eat a bean and rice burrito with a bite of steak every once in a while. Also my friend ordered a quesadilla and they told him he'd have to cut it himself. So needless to say, I may have to go back to my habits of driving out of town for Chipotle if I ever crave it again. read more

Confession: I had never been to Chipotle until last week. Mainly because when I lived in Chicago, which has as many little corner taquieras as it does bars (i.e. way too many), there was really no reason to get down with burritos, chain restaurant-style. So I finally got to visit after my last steak burrito from Big Ten featured more gristle than actual steak, my in-laws gave the mister and I some cash for a "fancy dinner" for our anniversary, and we decided to live it up by getting "pricey" burritos for dinner. All in all, not bad at all. I had the steak burrito with the hottest salsa they have, which was just a little bit not hot enough (I'm a spicy food freak, I'll admit it). It was huge, I ate most of it, and there was only one teeeeeny piece of gristle in the whole thing. Yaaaay chain restaurants! Bonus side story: I have a friend who ordered all four meats, both bean options, and all the extras in one buritto (which actually took two tortillas to cover). He got it for free because the employees were so impressed with his gluttony. And he actually ate the whole thing. read more

We showed at 9:45... I know they close at 10:00, but the door says 10:00... The person working was sweeping, he stated that they were only taking online orders... I okay I'll order online, then he said that online ordering was about to stop... The moral of the story is the door hours should be changed to 9:45... read more

I'm just saying, how can you call yourself a mexican establishment and NOT serve queso? What?! You should be ashamed. Let's just be honest here. Chipotle is a lesser Qdoba. I was studying at the UGLI for the MCAT, and since it's, you know, the MCAT, I couldn't justify going far for a long lunch break. I wanted Qdoba, but had to settle for Chipotle. I took this disappointment in stride, and I got the chicken burrito - a staple. But, I sat back down in my seat and unwrapped the foil of my expected heaven of a lunchtime burrito and was beyond disappointed. I would go so far as to say it ruined my day. I was upset by my burrito experience for at least an hour. They charge you extra for guac and extra sour cream....that's just inappropriate. There are better mexican chains out there. read more

Asked for fajita veggies and didn't get them. Steak was freezing cold. Not impressed. Lady at counter wasn't very welcoming either

First time to visit Chipotle and I must say it was not good. Not good at all. My co-workers come here for lunch once a week and rave about it, I can't understand why. The food was terrible. It makes me want to reconsider what I think about my co-workers. I mean if they like this crap, then I really have to question their judgment. I had a steak burrito that cost $7.20 plus tax. The "steak" was almost inedible. The meat was the toughest beef I have ever been served in a restaurant. Imagine all of your favorite tough meat jokes and they would all apply to this garbage "steak" that was in the "steak" burrito. I once had dog meat by accident at a Chinese restaurant in Canada that wasn't as bad the "steak" at Chipotle. It seems that one of the prerequisites to work here is that you cannot speak English. It really adds to the third world charm that this place exudes. Between the filthy tables, the floor covered with grime, a parking lot filled with trash, all of the workers questionable personal hygiene, not a hair net in sight, and bathrooms that only a homeless person could love, I say stay away from Chipotle, I know I will. read more

I have only been to this location once and am unlikely to return. I give the staff credit for moving quickly through the long line. However, there was not a clean place to sit in the entire restaurant, and there was a great deal of cross-contamination in the burrito line. My "vegan" sofritas burrito has large pieces of pork and cheese in it, and the staff seemed unconcerned about dumping entire ladles full of ingredients into different ingredient containers. I understand they were busy, but that doesn't mean there's no need for food safety. I would be extremely wary of eating here if you have food allergies or other dietary restrictions. read more

Food is good as usual. The line is long as usual, but it is moving pretty quickly. I think I only had to wait for about 7 minutes from coming into the store to getting my food. The service was great. The guy who scooped up the black beans took his time (a few seconds) to drain them before he dumped them on my hard tacos. Thank you! It made a lot of difference eating crunchy tacos when it is supposed to be. Some other chipotle stores sometimes didn't do that...and made my crunchy tacos become soggy and fall apart. My only complain though, the store looks filthy. I came here at around 11:45 am. I saw messy tables with not many people sitting on them. I saw dried guacamole on some of the chairs and tables, so I would think those are messes from the night before. There were a lot of messes on the floor. There were so many dirty dishes/containers behind the counter. I think the shift manager from the night should check on the store cleanliness before closing. Please clean up better. read more

Good non-GMO fast food restaurant. They're pretty good with allergies (which I have a lot of) and do their best. I've worked at a different chipotle location for two years and everytime I come to this location specifically, they let me down with their poor customer service. The one blonde woman working on salsa today (2-20-19) was rude for no reason and made it seem like I was asking too much of her when I simply just asked if she got an un contaminated bowl of prepped guac since I have many allergies. She was just plain rude. The only good thing that I have to say about this store is that I'm actually glad it's a chain restaurant because it ensures that every step of prepping the food is sanitary and non-GMO! read more

At 6:30, I placed an online order for 3 quesadillas and chips and guacamole to be ready at 8:00pm. I arrived at 8:00 to find out they had no chips. Then I had to wait for 21 min. for my order to be ready. Last time I order carry out from there! read more

Worst.chipotle.ever. More than 4x they have given us the incorrect order, charged us for items we have never received and also items we never ordered, and never taken accountability for it. Their answer has been for us to call corporate... instead of simply either correcting the order or refunding. It's our bad for giving them so many chances, but wow... just awful customer service and management. read more

This was my first time at Chipotle, no kidding. My friends couldn't believe it... I wasn't sure why people loved this place at all... It's not like I had this urge to go and try it out... So after couple hours of playing basketball, Chipotle was the nearest place to eat, so we ended up here. Now being newbie, I had to study the menu for about five minutes. The while thing looked simple enough and quite easy... The concept is similar as Subway, Qdoba, etc.. I picked burrito bowl with little rice, steak, and the works. I also got chips with hot salsa. I wasn't really moved by the food itself... same type of foods as other 'fast Mexican' joints, but presented in different manner... The steak was tender and good, nicely seasoned as well... the combination of the beans, rice, tomatoes and others brought the taste together. From a newbie to anyone who hasn't tried it yet, go and check it out. I'll visit again and try other foods just to expand my experience at Chipotle... read more

Came to store at 9:45 and they refused to take my order despite closing at 10. Said they were only doing online orders that day and I had attempted to place my order online 15 minutes earlier only for the system to go down and not accept it. Manager was extremely rude and disrespectful. I will be driving the extra couple miles the next time I want Chipotle. read more

Filling out my review while I wait with 6+ other people wait for their online orders. It is currently 15 minutes past my estimated order time. This place is a disaster operationally. They are not moving resources to where needed in the moment. read more

The worst chipotle I've ever dealt with. My bag was delivered with the food falling through it. My guacamole and chips were missing. When I called to talk to the manager, he rudely told me they were out of guacamole and I had to take it up with door dash. So I'm done with the Chipotle restaurant on Washtenaw in AnnArbor, MI. Their in door service sucked anyway and I've given them way too many chances. read more

Chipotle Mexican Grill - Mexican Near Me - Ann Arbor, Michigan

I know, it's a chain. Burrito snobs everywhere feel free to cluck your tongues, look down your nose at me. But Chipotle -- I love you. Seriously. Love. You. read more

YUM! The eternal debate continues... What came first, the chicken or the egg? Pepsi or Coke? These are not the questions my students are debating. They are asking: what is better, Chipotle or Qdoba? ANSWER: Chipotle for sure! I love me some Chipotle. As far as I can tell there is only one problem, and it is a major problem, many of the original stores HAIL from the Columbus area; I don't like hardly anything out of Columbus, but I guess I need to make an exception. As far as fast food goes, this is where I go! read more

Chipotle vs. Qdoba seems to be an epic battle that will never be resolved. I'm a Chipotle girl, because the ingredients are higher quality and I don't think Qdoba's variety is well executed. This Chipotle is...a Chipotle. They are a chain, and that is the glory of the whole concept. You know what to expect, you know what to order, it fills up your belly, and you are happy. At this particular Chipotle, they are happy to give you a tortilla to go with your burrito bol, and seem to have problems wrapping the burritos. Like all other Chipotles, the burritos are steeped in sodium and leave you thirsty for hours, and you are charged an extra $1.75 for guacamole. Get chips! They squeeze lime juice over them and then sprinkle them with salt, which makes them crackalicious. read more

They wrote my name and drew a heart on my burrito bowl, which was really nice. But this chipotle in particular has given me trouble when I tried to use coupons before. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Ann Arbor, Michigan

How have I not written a review for Chipotle yet? Chipotle is BY FAR the best of the Qdoba/Moes/Panchero subset of "choose your own burrito" places. They use organic ingredients and offer lots of options. The barbacoa is my favorite. I would definitely suggest ponying up the extra money for the guacamole- even if you don't normally like guac, this stuff is AMAZING. Their staff is always friendly, the place is kepy clean, even when busy, and they can churn people through the line fast. Can't complain about that. read more

Love chipotle. A huge fan. I gave this location a 4 stars because it's a bit of a drive and not easy to get to. Feels like an 'on the drive' location. I love chipotle for its quality fresh ingredients. You can see the ingredients being made in front of you. This is a customizable burrito place that is not authentic Mexican, but a healthy American burrito and burrito bowl place. The value for the price is amazing. You can ask for two different types of meat in your burrito and they won't charge you extra. read more

every time i come here they are out of basically everything. if you order online they won't tell you if they are out of stuff and except you to just be fine with it. i've never been satisfied here. i ordered food one time for a later date expecting it to be just ready right when i get there but it was cold and tasted like it was sitting there for a long time. definitely unsatisfied. read more

know times are tough but just so other people maybe have a heads up, this store closes earlier than the store hours say sometimes, even though you can still place and pay for orders through the app for pick up, the store will just be locked... they refund you though if it does happen but i was caught off guard / had no indication the store was closing at that time so hope this helps make dinner plans (2 full hours before closing) read more

I am not reviewing Chipotle in general, because good lord their burritos are pretty good overall and consistent. I am however reviewing this particular Chipotle. The last couple times I've gone here have been an exercise test of patience. If they are not confusing my order by putting sour cream on a burrito (where I specifically and clearly say no sour cream), they are rolling their eyes in frustration as I say no, I'd like a new burrito without sour cream. Perhaps it's just the time I choose to go, usually around 8:30...Not sure what the issue is, but it's frustrating to go here hungry and just know that something will get messed up... My burrito options seem to be dwindling because the Qdoba nearby is even worse (consistently filthy counters), but alas that's for a different review. read more

I always enjoy the meal at this location. They are busy so everything is always super fresh. However this location does not serve alcohol. Service is very hit or miss (mostly miss). It's terrible 75% of the time but occasionally you'll get a good employee (Don't get your hopes up). If you want to avoid a line out the door around dinner time, you need to arrive closer to 5 than 6. Anything after that and you're in for nightmare parking and long waits. read more

This might sound crazy, but this was my first ever setting foot in a chipotle! There really isn't any near my house but I found this one not far from campus! Needless to say, lll be going back! It was delicious and in my opinion blows qdoba right out of the water! read more

Chipotle Mexican Grill - Huge burrito! - Mexican Near Me - Ann Arbor, Michigan

Love me some Chipotle! Fresh ingredients. Awesome guacamole. I eat Paleo and this is my favorite "fast food" place. Can be a bit pricy for "fast food" but to me it's worth it for the highish quality ingredients. It's my favorite of the Moe's/Qdoba/BajaFresh/Chipotle mexicanish custom-built burrito ilk. This location is pretty typical. You move through the line quickly and the counter folks have always been friendly. Restaurant has been clean when we've visited. Two thumbs up. read more

Ordered Burrito and tacos with chips and Blanco and coke. When opened meal no chips present no coke, I call and Jessica service manager was very rude about the situation. Then i opened our meals and missing veggies off of burito bowl that were ordered , when I called back Jessica the service manager answered and was even ruder with attitude and hung up on me. BEWARE SHITTY FOOD AND SERVICE !!! MANAGEMENT DONT CARE ABOUT THEIR CUSTOMERS!! THIS FOOD IS A JOKE NEVER WILL BE PURCHASING HERE AGAIN read more

I used the mobile app today and it was perfect. Jump to the front of the line, skip the wait. I sent my daughter in and she picked up with no problems. By far better flavor quality than Qudoba and all the other Cali style burrito places. read more

Chipotle Mexican Grill - Best flavor - Mexican Near Me - Ann Arbor, Michigan

This location is normally great and i'm always satisfied with my order. today i got a taco and salad for delivery. the taco was fine but the salad was so disgusting i couldn't eat it. it had just a few pieces of lettuce, so much guacamole and sour cream that it seriously filled half the bowl and the steak smells and tasted like it went bad days ago. one bite of that gross mush was enough for me to not want to order again. read more