Don't go to this chipotle always understaffed, if you order online add 30 minutes to your pickup time, and they always leave something out of your order or add something you didn't ask for. Plus portions are super small. read more

I love chipotle but this was just... not it. I've gone to this location many times. There's always so busy and the lines take 15-20 min because they're short staffed. The staff they do have are so mean or rude. The food flavor is good, if they have what you want... they are always out of something. read more

More than half the times my order has two or more missing ingredients. Longest I've ever had to wait for a burrito. Do yourself a favor and just order from a real Mexican restaurant that takes no time at all to whip up a burrito, like it should. read more

Quite possibly the slowest chipotle I have ever been too. Constantly waiting 30-45 extra minutes on pickup orders. No hurry from the kitchen at all. read more

If I could give this Chipotle one star I would. Everytime I go in they're extremely unpleasant and always understaffed. That's an easily fixed problem when you can literally just hire more people. We walked in today and the whole assembly line had zero food and they were only doing online orders and were 2 hours backed up. No one is friendly and no one is doing anything ever. I could keep going but I'll stop here. read more

terrible customer service takes them all day to get an order they need help badly new management please

The lady at the beginning of the line serving the food was very rude. She openly made fun of me in front of the people inside. She was sarcastic, rude, and messed up our orders with toppings that were not added when requested and incorrect food inside such as the wrong beans or rice. Overall the food was fun but the service was mean and rude to the customers which really ruined the me read more

Chipotle Mexican Grill - Stick found in food - Mexican Near Me - Auburn, Alabama

I will start by saying this: This place opened last Tuesday, and I have already eaten here 10 times. Sadly though, my streak will end tonight at 10. I am ashamed. This place is like what Moe's Southwest should be. The meat looks real (and it's seasoned/marinated in a very good way), the veggies look and taste fresh, the rice looks like rice (and it's much tastier!), the cheese tastes like cheese, and the corn salsa provides a titillating mouth orgasm. Some people complain that it has less features than Moe's; no queso, no nachos, you have to pay for quac... etc. But I really don't find a problem with that. All of the other ingredients taste soooo much better that it really overrides any of the noticeable differences between the two places. In regards to price, this place is overall about the same as Moe's. The burrito's are cheaper, but you have to pay for quac and chips. But really, if you're ordering a burrito, you don't need either of those things because you'll be full enough once you're done. The service here is really fast, or so it has been these last two weeks since opening, and everyone working here seems enthusiastic. And they should because this place doesn't suck. However, you'll notice I give this place 3 stars. It's really a 4 star place, but I adamantly refuse to give a nationwide chain 4 stars. So suck it. Chipotle, I love you. read more

So, despite the fact that COVID is still happening, this Chipotle has had some of the slowest service I've ever seen. I've had to wait 45 minutes to an hour consistently every time I've had a DoorDash order. 50-60+ people were waiting outside, some for over an hour, social distancing was barely enforced, however most customers knew how to do it themselves. read more

When I saw Chipotle finally coming to Auburn, being the sick fan I was, walked by every day awaiting the day that I can have my Tex-Mex fix. I've only had good experiences here. I love that you can customize your meal to just about anything. I go as far as to mixing up my rice, beans, and meats. They gave my friend a free meal one time for it just being her birthday. For Chipotle's Halloween special, I came in with a Pikachu hat and they charged me a $1 for my burrito bowl. If I had only one restaurant I could go to for the rest of my life, this would be it. I avoid this place because when I have one meal here, I end up eating here for every meal for the next week. read more

2018-9-14 This was not my first visit to this chipotle. I visit this location every time i visit my family member who is attending Auburn University. I have no complains, as the employees are extremely nice, very professional, and the restaurant is clean. I really appreciate places like this where it is a joy to visit. read more

The Chipotle here is pretty disappointing compared to Atlanta and metro-Atlanta locations. The seasoning on the beans and meats are bland, and the salsas here do not have a kick to them at all. Chipotle will always be my go to, except this location. P. S. the tap water here.. It'll give you a wtfbbq expression after the first sip. Please fix the quality of the water. read more

We ordered dinner for our family of four to be delivered at 6:25 on a Tuesday night. At 7:30, I called the store to see if the order was still there. It had not even been started yet. This not the first time we have had ridiculous service at that location. We won't be ordering from them again anytime soon. read more

Dependable Food & Service I work with a group that travels to Auburn frequently for work. Chipotle off campus has become one of our favorite places to eat when in Auburn. We have been there for more than 75 times and the food has always been great, the staff is exceptionally friendly and the service is quick. read more

This is my first and hopefully last restaurant review. This Chipotle is BY FAR THE WORST I have ever come across. Before covid it was bad but now I can't go here anymore. The service is so incredibly bad that you will end up with cold food more than half the time you order. Don't even try to door dash this place because it will take an eternity to get your food and it will be cold. Don't go here read more

The workers at this location are extremely rude and disrespectful. Also they are very impatient and I have seen them raise their voices at customers many times. read more

Takes 2 hours to get your food if you order online, might as well send your order in the day before. Carrier pigeon would be quicker!

Mobile ordered chipotle 30 minutes ago and still isn't ready. There are 10 other people in here in line so no excuse for it not being ready. Absolutely ridiculous. read more

I usually have an awesome experience here but the last two visits...not so much. I order online and schedule a pickup which is fast and easy. Love this feature. Today however I picked up my food as usual only to get burnt onion and peppers on my salad. I'm talking they had that charred taste to them and the onions were so burnt you couldn't even chew them. Sorry Chipotle. I guess it's the student staff? But still...for $10.80 for a salad...I expect a lot better. read more

What a terrible service that I just experienced. Staff was not friendly at all and didn't even speak when I went up to order.

Received a coupon for a free burrito, bowl, etc. Zero restrictions printed on the coupon other than saying you can't combine it with another coupon. I go to pay and they want to charge me $3.50 because I got extra meat. Nowhere on the coupon does it say that's not covered. Manager was no help and not willing to do anything. And we wonder why chipoltle was closed down for a week+... read more

Probably the worst service I've seen. I know COVID isn't helping anything, but the staff is rude, and nothing is done remotely close to on time. I doordash and it always is a terrible experience and messes with my work day. read more

The food is generally good at his particular Chipotle; however, their water quality is poor which makes their unsweet tea taste like it's made with pool water (i.e., over-chlorinated). Chipotle is supposed to be healthy Mexican which means they need to consider the water as well. Filtering should be the standard. read more

At the Auburn location they have horrible service. They run out of the main ingredients like cheese, sour cream, and salsa and would not offer any free or extra sides to compensate for their lack of food items. This is bad management and food service. I would not recommend this location for chipotle. read more

Disappointed they didn't start using GMO free ingredients until 2015, their corn dogs exceeded every expectation though. read more

Chipotle Mexican Grill - Mexican Near Me - Auburn, Alabama

This Chipotle is not like the other ones I have visited. It's a little messier. The staff is not as friendly. And the food quality doesn't quite seem up to par. Overall my experience was just average but for the price you pay....I expect more. read more

Chipotle Mexican Grill - Mexican Near Me - Auburn, Alabama

Literally the WORST chipotle I have every been to. Anyone that gives a positive review of this chipotle lived somewhere that had no chipotle, then they went to auburn for college and live in a dorm room where all they eat is barely edible meal plan food so this place tastes decent in comparison. Here is a list of all of the problems at this chipotle. 1) the employees simply DONT listen. If you ask for mild salsa, they just poor on hot. If you ask for light beans, they just put the usual amount. I asked one time if they could give me just plain corn (not the corn salsa) which most chipotles have underneath the counter. Well they didnt listen to me, and put on the regular corn salsa. I said i didnt want that (my boyfriend is allergic to red onion) and their solution was to pick the onions out.... 2) Dont EVER get the salad. The dressing is strangely coaugulated and weird 3) At most chipotles, the mild salsa looks like a freshly made pico de gallo. At this chipotle, I think they use canned diced tomatoes. There is nothing fresh about it. 4) The water is the most disgusting tap water i have ever tasted. 5) I asked one time for the mini chips (which all chipotles have). I paid the 99 cents for it, and they said they would make the bag for me when they had time. Well, they never brought it. Since my friend also ordered the mini chips, i made them just hand me the bigger bag and we split it after waiting over 5 minutes. 6) The normally bright green romaine lettuce at most chipotles that is next to the guac is shredded iceberg here. 7) The corn is also completely pale and white. I think they use canned white corn at this chipotle instead of the fresh and bright yellow corn at other chipotles. DO NOT GO HERE. This place has the worst management, employees, ingredients, etc, etc, etc. They get away with it because they are in a small college town that is mostly college kids and they assume that it is an excuse to have lower standards. DO NOT GO HERE. Bright side is they just opened a chipotle in tiger town opelika about 20 min away that is great! Go there and not here. Taco bell is better quality than this chipotle. read more

Fast. Fresh. Friendly. I'd say that about sums it up. Ordering online is exceptionally easy to boot.

First let me say i love chipotle and i have been going for years. But tonigjt i online ordered chipotle to work because it was going to be my 2 Nd and last meal of the day. I've been working since 3 pm and i ordered it at 9:20. 40 minutes before they close. I got my chipotle soon after. They forgot a fork after i specifically asked for one. Had my friend drop a fork off for me because i was so excited to eat chipotle. I just opened my chipotle and it's 1/3 full. ONE THIRD. My co worker looks at it and says "holy shit did they eat it ?" I have never ever complained on yelp or have done any yelp review, but this is ridiculous. I am beyond upset. I would understand maybe if i ordered it 10 minutes from closing but i did it 40 minutes before. I honestly have ever been hungry after chipotle but i am now. I had 10 bites. Yes i counted. I'm so disappointed i will never. Order online with this chipotle again. read more

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Stopped thru on my way to Atlanta ..... The best pit stop ever .... They are not shy with the ingredients either ... Very good ... Very fresh .. read more

It's one of the fast food restaurants closing to Lowder Hall where I went to school everyday. I love their customize burrito or bowl. Their steak are tasted awesome. TacoBell compares Chipotle is like nothing. I just don't understand why they print host as Asian on my receipt. read more

Very nice. I have been a Chipotle regular since their early beginnings. This location has plenty of seating and the staff were well trained at this location. There is an outside seating area that seats around 40 people. Not a convenient location if you are traveling through town, it's located nearby the local college campus. read more

I've never eaten at a Chipotle that I didn't love. Fresh REAL food. It's the only "fast" food place I consider remotely healthy. This location doesn't disappoint but what I'm most impressed with is their consistent good and fast service. They can get large amounts of people though the line quickly and with good attitudes and friendly smiles. It makes waiting in line bearable. I will say, though, that its extremely loud in the restaurant. If you want to chat and the place is busy, either get it to go or sit on the patio (which is my preference). Enjoy! read more

Love this place. I wish they had a whole grain burrito, but just go for the bowl instead. I like fast food I can make healthy like this. Wayyyyy better than Moes. Very "fresh" tasting food. read more

The food was good, but they don't give free chips and salsa like Moe's does. The line was pretty long too, but that's to be expected since it's a new restaurant right next to campus. I prefer Moe's. read more

Food is as good as most chipotles but they were out of forks when I went today. It's aggravating to try to eat a bowl with no fork. How does a restaurant run out of forks? read more

I was very exciting when I knew that there would be a new restaurant on the Magnolia Ave, but when I have launch there, I found there are seldom choices and the vegetables are even cold. It is definitely not worth that price. I would prefer to have launch at Hibachi Sushi Grill & Buffet. read more

Ran out of both chicken and steak before 7 pm. Now how does that happen? Really disappointing.

Always so slow! They always run out of popular items and have conversations with one another rather than work. They are lucky they have good food but worst chipotle franchise I've ever been to. read more

Came to chipotle hoping to get in and get out but instead came to neither, white nor brown rice available. Both rice took 15 minutes took, which was added to the 20 minute line wait, very unacceptable. I've never been to a more unorganized chipotle. read more