This afternoon I ordered through door dash (was coming from the Parma location) my first dasher canceled and the second ended up miles and miles away so I canceled the order since it was going on an hour. I decided to just place a new order at this location, well online ordering wasn't available. Soooo I went to order in person and the line was out the door!!! Extremely frustrated at this point but I stood in line. I quickly noticed that there was one gentleman running the food line and another at the cashier. The guy preparing orders at the line was working so hard and moving as quick as possible! The line grew extremely long behind me and I could hear/see the frustration of others. Once I made it to the counter I had to give the poor guy a compliment on how amazing he was doing pushing through. I can only imagine how stressed he must have felt with everyone in line and no sign of slowing down! I had brief conversation between making my bowl and he stated soon he would be completely by himself once the cashier left:( having to run the show himself! My heart broke - I have worked in the service industry before and I know how customers can be if having to wait! Hopefully others will see as I did and give him a break! I'm sure if anyone is frustrated it would be him!!! I wish some how I could pay it forward, he deserves one heck of a raise or bonus with how hard he was working ! So please pass along the gentleman working the line at 5:30pm on 11/13 IS AN AMAZING AND AN ABSOLUTE ROCKSTAR OF AN EMPLOYEE! I don't have much to say about the actual taste of my food since I go to this location often and usually really good but not so much today! Understandable though with the staffing available read more

Haven't had steak the last 3 times I've went, and no vinegarette. Staff is always nice.

Food is usually really good when the black guy is on the grill, otherwise there's tons of gristle and fat in the chicken. Service is alright, Ambiance is just as any chipotle. Most recently I noticed hair in my food. Everyone working around food should have a hairnet or hat, which hasn't been the case. Absolutely disgusting, do better Chipotle. read more

Always getting my order wrong. Ordered double chicken, got single steak. Wantes brown rice, got white. No beans or veggies which I ordered. Very disappointed. read more

steak was genuinely uncooked. they filled up half the bowl and i couldn't even eat it

The lady behind the counter was so incredibly rude. I hope that she has a better day. I ordered double white rice and she rolled her eyes at me as if I was inconveniencing her. I will be taking my business elsewhere from now on... maybe Qdoba? read more

Noconsistency. I order the same thing always. sometimes it's a good size, sometimes it's way small. the last time it was way to spicy. Employees don't seem happy? read more

Literally the worst run chipotle I have ever seen, although this review probably won't make a difference considering I see how many other bad reviews they are choosing to ignore. I have never seen anyone here that acts in any way like a leader, there is never more than 1 person working the very long lines, and they are constantly behind in keeping the food replenished. Every time I get pickup the order is wrong so I end up waiting up to an hour in line only to find out they are out of a key ingredient like white rice. This location is a blemish on the chain and I really hope their lax attitude about fixing the issues doesn't result in anyone getting sick from eating their food. read more

Chipotle Mexican Grill - This is how far back I m in line and they have only one person working the line. - Mexican Near Me - Brecksville, Ohio

waited in line and ordered a burrito. They waited until my burrito was half way built to tell me they were out of sour cream and quac. The crazy part however was that they actually did have sour cream, however Inwas told it was for "mobile orders only "and they would absolutely not allow it to be used on burritos for us mere mortals who walk into the store. This is wild and for that I award you a one star rating chipotle of Brecksville. read more

I've gone to the North Royalton, Broadview heights, and Parma ridgewood locations and all three have the same issues of raw chicken at times, portions being so small I am disgusted, and messing up orders that really are not hard. I order a double chicken, extra cheese and lite rice burrito every single time (im weird). It baffles me when I get lettuce, 6 pieces of chicken, and no cheese. If they can't make that then I dont even want to know what the other reviews are for these locations since the reviews are between 2-1 star on each. Chipotle is a dying company and needs to give me my money back for the food poisoning and waste of money thousands of people spend $10-$18 on this slop. read more

I miss Chipotle. Not the one I ate at today but the one I visited a few years ago. WTF have they done? It was abominable and convinced me this was my last visit ever PERIOD. It was a chaotic mess and the food was simply, well, bad. read more

Terrible service. I applied to work here and said theres enough workers but seems like there only 3 ppl running the place. read more

Chipotle Mexican Grill - Mexican Near Me - Brecksville, Ohio

Can be a long wait sometimes at noon but if you really have a taste for a good burrito what else is open? I think there's definitely better Mexican food out there. Good in a pinch. read more

I was kept waiting several minutes for rice. When I could order I made it clear to the employee making my bowl I wanted grilled chicken, he gave the spicy kind instead- it tasted like it was extremely dry and days old. It tasted horrible I couldn't finish the burrito I ordered There are plenty of other local options to choose from that have much better food and service... read more

Ordered and paid for double steak. Get there and open it. Just maybe half a scoop of that. Showed them and wouldn't fix it or refund. Over this place. read more

I don't know why I ordered from here again. The last time I said it was the last time. Our order arrived stone cold. Like it sat in the refrigerator. The bowl ingredients were all slid to one side like someone dumped them. Also the bowls had very little ingredients and almost no chicken. I know places have a hard time hiring for these kinds of jobs. But it's the manager's responsibility to see that the employees working are doing what they are supposed to do and checking quality. You can't let the workers slack, management! Because all that gets you is bad reviews like this one. I won't make the mistake again. This is my last order. I would recommend people avoid this place at all costs. And good luck getting anyone to answer the phone. No one does. They don't want to hear your complaints. read more

Chipotle Mexican Grill - This is what my bowl looked like. And it was cold. - Mexican Near Me - Brecksville, Ohio

I used to come here weekly because it was fast and tasted good. The past 6 months have left much to be desired for this location . There are always out of at least one ingredient and typically short staffed. The visit before today, they were out of rice, bowls, queso and they are ALWAYS out of fajita! Today I went and got through the line to a minimal spoon of rice and asked for a little more and was told I would be charged for double rice and that they charge double for ALL ingredients now?? Not just meat?? Again, No Fajita. Anyway, disappointed as usual and then, they could only take cards or exact change in cash. Needless to say I won't be going back to the Broadview Hts location. I'll drive the few extra miles and go to Independence. They can't possibly be worse. read more

Ordered catering from there, for 20 people you get 1 taco per person. Did not get our 10 allotted soft shell tacos and after 45 min on the phone was given 10% off the order. Corn salsa was frozen, rice was clumpy, cilantro was not chopped and just full leaves, there was absolutely no rhyme or reason to the portions of food. Ordered catering to make the party simple and paid a premium to not get all of the food I ordered and paid for and what food i did get was not even fresh. Go to Barrio, they give plenty of food and it's always been fresh. read more

Update on my last review, it depends on what day you go. I just waited in line for 15 minutes when there was only one person in front of me because they have only one person working the line and he seemed like he didn't want to be there at all so he was taking his time and giving very small portions. Kind of disappointed it took this long considering the last time they were very fast. Do not go there on a Saturday around 5pm you might be waiting 15-30minutes for your food. Take out was a lot faster you might as well order that in the parking lot. read more

Your guys sprite taste like ass #disappointed. But other than that great customer service! read more

Never has Fajita Veggies. Literally just never has any. I'm not even upset or anything this is becoming more of a curiosity of the universe. Is there a bell pepper shortage in Broadview Heights? There can't be because I live here and I frequently buy bell peppers from the grocery store across the street. One of these days I'm gonna walk across the street and buy a couple to help this place out. Look I'm not gonna complain because everyone is trying their best to survive in this world but this Chipotle could use a little help. Try paying your employees more and see how much better everyone's experience becomes! read more

This is the absolute worst chipotle on the planet I'm convinced. Most recently I placed a mobile order and picked it up. It was for my daughter who is notoriously picky. Well when she opened the bowl it was nothing like what she ordered. She was ready to pop off at me but the sticker on the bowl showed I had in fact ordered correctly. I went to return the order and get it corrected. I explained the problem to a couple of the workers who looked at me like I had two heads. Another one came over and clearly he was put out by me wanting my order corrected. He hastily made the correct order then handed it to me without a word. What a time to be alive. read more

It's incredible how incompetent and distracted these people are. On my order of 2 Steak burrito bowls that were supposed to include extra steak, guac and mild fresh salsa amongst other ingredients they actually added corn, lots of it, hot salsa and FORGOT to include the steak, the guac and the mild salsa. Time wasters, the entire lot of them. If you can't watch them because now you have to order online, they show their true lack of customer care. Zero stars for the wasted time and aggravation. Show me the meat and the guac in the bowl! read more

Chipotle Mexican Grill - No steak, no guac, no fresh salsa. They added items that were not ordered: corn and hot salsa - Mexican Near Me - Brecksville, Ohio

This place is an absolute joke. Poorly ran, horrible customer service, unfriendly staff. I wish I could give it zero stars. Don't waste your time or your money going here. read more

This place takes forever! Not worth even trying to get stuff from this location. You will spend less time going to Independence and back!

I ordered a double chicken bowl with rice, pinto, fajitas, cheese, sour cream and green salsa. I had barely 1 portion of chicken that appears to have been cut into large chunks. Fajitas were missing, barely any rice or pinto beans. The chicken was burnt and my order sat uncovered while the to go person restocked. The order wasn't ready until 10 min after the pick up time passed. There were only 3 customers including me. I don't like to complain and try to give the benefit of the doubt but this was the worst experience at a Chipotle I've ever had. I will not visit this location again. Here is a picture on the bowl I ordered after a few bites before it hit the garbage. read more

Chipotle Mexican Grill - Mexican Near Me - Brecksville, Ohio

This is not the first time that I have had an error with my order but it is the first time that I am reviewing this place. My order was a pickup order and there was absolutely no lettuce. I asked for light rice and there was almost no rice read more

The ABSOLUTE WORST Chipotle in the area. They suck at all aspects of food service!! Go to the Parma Chipotle they are awesome!!

Out of ingredients every time I've been in. Save yourself and go to any other chipotle in the area

Last week an employee dropped food on the floor and tried to serve it anyways. When asked to remake it, he gave attitude and still tried to give the dirty container. Still argued, had to call manager to get it remade, still then gave attitude and muttering under his breath. Can't be confident you are not going to get sick after this. Poor customer service, slow, poor management. Very bad location. read more

i keep giving this restaurant chances and every time it's a level higher of disappointment and regret. moral of the story is... go to any other mexican place. and if you desperately need chipotle DO NOT order online. my burrito could've fed a newborn read more

I like to give a business a couple of chances, especially if it's poor on the first go round. Well, Chipotle has shown amazing consistency to drop the ball at every opportunity. Nearly every time I order, it is inaccurate, cold, or just plain not ready. Today is no exemption as I'm standing here in the restaurant at 12:40 for an order that was supposed to be ready at noon! This is without a doubt the worst Chipotle that I've been to. I'd strongly advise against patronizing this location of quality, accuracy, and/or timeliness is remotely important to you. read more

Food was old. Nothing fresh in the serving area. Only 1 staff member to be seen. The cashier wears long hair. Puts a scarf over hair only. Let's a scarf tail hang down flying whetever she walks. Cashier was noticed wiping tables over and over with the SAME DIRTY towel. She never washed her hands before handling patrons, takeout orders, and from dirty tables to touching and opening tortilla bags and taking out with her UNGLOVED HANDS. So unsanitary. This is NOT the first time I've seen an employee put food in their mouth while crimping chips over the stove areas. Then, going back to ungloved hands, the take out preparations. Gross. Unsanitary. I should notify the health board. The food is cold. Sour cream looks suspicious and curdled. Pinto beans are all water. Employees act like the Patrons are an imposition INSTEAD of appreciating the customer. Chipotle in Brecksville, Ohio, has really gone down hill and unsanitary. Current employees just don't care. The scarf- lady needs to tie back that scarf for SAFETY and wash her hands and wear gloves when touching food. All the employees need to watch a hygiene video. Employees should never use bare fingers to taste Food being served to customers. read more

RARELY have any food. Always 2-3 people actively doing to go orders (where there IS food). Never enough people working the front line for walk ins, creating a line out the door. People who DO work the main line are also horribly slow! read more

Don't plan on going here for a work lunch. I ordered my food 10 minutes before I left and drove 10 minutes to get it assuming it would be done when I got there. Waited 15 minutes and had to leave without my lunch. Shame on you chipotle corporate for not opening another location to ease the lunch traffic. read more

good food cause chipotle but service is VERY slow and they will mess up your order somehow if you order online. would not recommend unless you really want chipotle read more

Chipotle Mexican Grill - barbacoa bowl - Mexican Near Me - Brecksville, Ohio

We went there yesterday when it opened and it was dirty. The floors, tables and drink area looked like it haven't been cleaned from the day before. The guacamole was brown and very unappealing. The staff was very nice and we're trying to keep up even though they were short-staffed. Will not visit again. read more

Food not good. Slow service. Only thing I could eat was avocado dip with chips. Topical fast food.

Ordered online February 1, 2019. Arrived at store and it was closed with a sign on the door saying they were closed due to an electrical issue. They did not advise me in advance, the employees would not open the door despite sub zero weather, and they still charged my credit card for the order. Horrible customer service experience. They need to turn their performance around or this location will not last. read more

Chipotle Mexican Grill - Mexican Near Me - Brecksville, Ohio

Came here for a salad which is my favorite! Queso cheese was on it instead of sprinkled cheese. Manager made it right. Only complaint is the dressing for the salad is rather salty! read more