My favorite place on Earth. I would go every single day if I could. (Also my favorite Chipotle branch; keep it up y'all) -Kid in the Red Hoodie read more

I was so excited to try this location since it was literally right around the corner of my house and I love chipotle but I can't be anymore disappointed in this location and it's staff. First of all I started by asking for a salad bowl, the girl put white rice instead. I told her that I wanted a salad bowl and she froze completely. She uttered and it's like she didn't know what a salad bowl was. I told her it has the bigger cut lettuce plus the rice and protein with the sides. What she did next was disgusting, she just grabbed the bowl with the white rice I didn't ask for and put it back in with the rest of the rice after she touched it. I tried to be patient cause maybe it was her first day and she didn't know any better but it just got worse from there. I asked her for brown rice and black beans and she just ignored what I was saying. I had to tell her more than 3 times what kind of rice I wanted and even then she wasn't getting it. Not only that but she wasn't even putting a full scoop of rice or beans or chicken. I had to tell her over and over again can you please put more. I've been to other chipotles and I know how the portions should be. Even after the 3 times I told her to add more it was still like half of the portion they normally give. I then asked the cashier if he could please fix it and add to the bowl, instead he put it on the side in little containers and tried to charge me for extra. It's pretty funny cause the guy who served the side cups told him not to charge me because he knew by just looking at the bowl that it wasn't made how I ordered. Overall really bad customer service, really small portions, and highly disappointed. I know they just opened but maybe they should take some time to train their employees better. read more

Chipotle Mexican Grill - Fast Food Near Me - Diamond Bar, California

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The food was good as usual and service was great however the chips were off tonight. Some were chewy others tasted stale

Had an issue with the service. I hadn't been in a Chipotle in a long time and didn't realize some of the toppings are an extra charge. After I was given the total price, I asked why it was more expensive than I thought. The cashier said that guacamole is an extra charge but I wasn't told this when it was offered. I was offered the other toppings in the same way but of course the other toppings were not an extra charge. The cashier then offered to make my order again. During this time, I was asked what toppings I wanted to which I replied asking which ones were an extra charge. Then the cashier started making jokes that each item had a separate charge. I didn't appreciate this. The store also had a broken beverage machine when I asked for a cup of water. I was told I could purchase a bottle instead. I declined. After receiving my order, I went to get a fork. The forks were empty so I went back to the cashier to get one. She jokingly said that the fork was 25 cents. I didn't appreciate that either. I should have left after the jokes started and then continued. I was caught off guard. I don't go into fast food restaurants to be made fun of when I order food. I go to get a quick meal and I don't ever consider that the service will be an issue. It was here. I won't come back for awhile. read more

The service was slow. There's was only one person getting there order completed and one waiting in front of us and we still waiting in line for 12mins. The gentleman that created our order was very polite but he was the only one completing all the orders. The fajitas were still raw. There wasn't a seconded helper helping him. For chipotle not being slammed with customers I was surprised that the wait was so long. All the other employees just seemed to be hovering in front of a door next to the kitchen holding conversations. Overall I wouldn't recommend this location read more

Really disappointed with the gal at the register. I had my order ready for ring up and as I was paying the team member tried being slick with switching out my side of guac out with a other order of it that was by her to go station. I didn't think much of it til I got home and opened it and smelled that it had gone bad. The guy that put my order together was super nice when I came back n explained but seriously..cmon, quality control needed there and better service all around. read more

The service isn't bad. The people are nice and it is often quick!! Not a bad Chipotle

Although I am a huge fan of Chipotle, this location just doesn't do it for me. Although I've never had a personal bad experience with an employee, there have been a handful of times where they did not pack my bowl or burrito with a proper amount of food. There have been a couple of times where I have ordered double meat and I am practically given the same portions as a single-meat bowl. Most of these times have been with new employees, from what I could tell. I have nothing against new employees, but perhaps new training could do the trick? Regardless, I avoid this location and go to the one in Walnut. Much better portions for what I am paying. read more

Went to this chipotle for dinner today. I ordered a steak burrito. The burrito on the left is one I received. I commented on the size of the burrito and the staff didn't say anything. Then I went to another chipotle in Chino Hills and ordered the exact same burrito (pictured on the right). I hope in the future they can get the chipotle portion sizes right, because I was severely disappointed today.. read more

Chipotle Mexican Grill - Size comparison compared to a bowl.. - Fast Food Near Me - Diamond Bar, California

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I got food poisoning here, no once but twice. I never wanted to die more when I had vomit+hot sauce+sour cream coming out from where it entered. Never had my throat and nose feel so sore and spicy for days. Giving this place a second chance was a dumb mistake. read more

This location is the worst. The quality of the food is terrible and the staff is even worse. They are so RUDE and unprofessional. I was trying to pay with a brand new $50 (my chase card strip on back wasn't swiping) I'm waiting for the new card to arrive. The staff asked if I had another form of payment, I said I do not. Bobby the manager then took my food very rudely. So I was not able to eat lunch because the staff couldn't figure out how to feed the money into the machine. No solution was offered my food was just taken! $50 is more then enough to cover a bowl. If McDonals can break change for a $50 there is no excuse. Bobby should be terminated. read more

WOW. I went two times this week and was disappointed both times! The first time I went I ordered online and they put corn in my bowl when I didn't order corn, and I'm Allergic to corn so I called and they said they did a refund to my card and it's been a week and I never got my refund, THEN yesterday I went and this worker ( he had yellow hair and glasses ) was extremely rude to me!! and gave me no food at all, the picture below shows how much he gave me! basically nothing!!! This is so sad, how this worker could do this in the middle of a pandemic. I paid for basically nothing! read more

Chipotle Mexican Grill - Fast Food Near Me - Diamond Bar, California

Just WOW!!! I experienced the best customer service interaction in my whole life. Employee Colton was a great example of how customer service should be done and he was working the stove!! When his other employees couldn't provide service for me, instead of letting me wait he bounced back and forth from stove to assisting me. Truely going above and beyond his duties. I highly recommend this chipotle!!! 10/10 read more

Finally have a chipotle down the street from my shop and no longer have to drive to Walnut. I don't know why everyone is criticizing about portion size cause the guy who served me was pretty generous. Very satisfied with my visit and will be back . read more

Literally the best Chipotle I've been to. The guys are always loading up our bowls, and sprinkle a little extra goodness if we ask.

If you're going to use a mobile delivery service, make sure you put in the requests to add forks and napkins. When we received our food, we had multiple bowls and burritos. There were no napkins and no utensils. You would think as a fast food worker, this would be common sense to include these items with EVERY MEAL. So as I ordered the food for my colleagues, needless to say i had to run around and find these items. 2 suggestions: 1- Train your employees adequately to do the basics. 2- Fire them if they cannot do the basics. Needless to say I won't be ordering from here anymore. read more

Ok so this chipotle in my experience, is fine when you order in person. I order bowls, and whenever I've gone in person it's been well made. Probably because the customer is watching it being made. I've been ordering my food online and picking it up recently because it's more convenient, however the bowls are awful. Less than Half full. Poorly, just slopped in there. So little cheese I can count the cheese strips. So little meat. Sooo little lettuce like they sprinkled it in with their fingertips. The bowl Looks like a pig trough. The sauce is the only thing that they put a lot of, and the food drowns in it. I finally write my review after my 4-5th time using the pick up option. I hoped it was just one or two bad experiences but it's been consistent, every time. I hope they get their stuff together and give online orders the same care and attention as in person orders! read more

Which restaurant is so lame that during busy time like lunch they are unprepared with food? F'N Chipotle that is! The are suppose to call alert me when the food is ready and turns out they forgot. Where is F'N management? Wasted lunch hour!! read more

I come here often and generally don't complain but it's taken everything for me to get out of bed and eat. Chipotle is the only thing this week I could truly hold down as long as I got it super plain my fiancé went tonight to pick me up some grub since I was out of my funk. He returned home with everything correct which is expected however my food had been sitting there for a minute. I'm a former worker and I can say the rice was starting to harden from the starch, the meat had been sitting for a minute- new should be offered, as I ate the cilantro was chaotic in size including stems, the man wrapped 4 tortillas together which is hard enough to separate but he also triple wrapped them in foil for no reason, and the guacamole was sloppily put together because I had a whole shred of lettuce. My fiancé even said it was different there tonight. So upset that the one chipotle I love is starting to show signs of collapse. read more

Chipotle Mexican Grill - Cilantro stem - Fast Food Near Me - Diamond Bar, California

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No meat no rice $10, worker doesn't have enough common sense to refill until the last scoop.

I had a very pleasant surprise encounter at my local Chipotle this evening. I have been getting take out there for a few weeks & have been very much enjoying the carnitas burrito, fully loaded! I am a senior woman who happens to be a little bit finicky, & fussy. I dont care for lime in my rice so they magically find plain rice somewhere for me. I'll have a little of this, but ALOT of that! Yep. Fussy. (One gal at a local Subway is kind of mean to me because of it!) This review is for Tim, who made my excellent burrito this evening. Sweet, cute, attentive, & quite accommodating, after following fussy little details I assured him I thought we nailed a perfect burrito. It kind of seemed like he was being fussy WITH me! Imagine my surprise when he told me "this is on me tonight"!! It was so sudden & unexpected, & I'll never know why, but it was hours ago & I am still warm & fuzzy. Thank you Tim. Your gesture was so kind, & more meaningful then you realize. I have a small animal rescue ministry that for 10 years has fed 12 feral cat colonies in 6 nearby cities, & also includes skunks, opossums & raccoons. I am overwhelmed by the many mean people who hate cats, & critters, & me for feeding them. It involves entire neighborhoods, shopping areas, & a lot of people. They do not care about the suffering, yet the need is real. They destroy my bowls of food & water, yell at me, leave big signs on wood, get in my face & threaten me, & have called the police on me three times! Its intense, & constant, & unfortunately I can give a ratio for the lack of concern and/or kindness of most of humanity. Even the many dozens of people who have watched me for years but never offer to help. It has been quite the life lesson. So being in the kind business, but never really seeing much kindness, your gift was very special for me. You are young, & kind, & I want you to know you are rare. I wish you were not rare, but you are, & Chipotle is very fortunate to have such a mature, & sensitive, young man representing their company. Thank you again, and yes, we did indeed nail a perfect burrito! read more

Do yourself a favor and avoid this location for at least a few months. This is a new location and they all need to work out the kinks, from top to bottom. We had several orders and no one was happy. Skimpy portions by normal chipotle standards. Yes we understand the "4oz requirement". But please know that this is not the first time we've ever eaten at a Chipotle. Salsas do not taste right... pico de gallo shouldn't be this spicy. Nor should the corn salsa be this spicy. Burrito was SOGGY. To the point it leaked out through the tortilla, out of the foil, and all over our paper takeout bag. This resulted in the bag ripping and everything falling out. Fortunately the containers all stayed closed... Long story short. A lot of fine tuning needed. We were excited to have a chipotle location open up nearby, but will continue to drive over to Walnut or Chino Hills locations for the next couple months before trying this location again. read more

My first review, because although I usually enjoy Chipotle I was not happy with Chipotle today. The girl who made my bowl was all business, and not friendly at all. I asked for extra rice, since I didn't want any beans, and she didn't acknowledge me at all. She may have given me a little extra but I'm not sure. I told her I wanted a small bag of chips and she acknowledged me, but didn't get it. Okay, maybe that's the cashier's job. I got to the cashier and told her I wanted a small bag of chips. She rang me up, I paid, and then she handed me a regular bag of chips. I said I wanted the small bag. She said okay and went to grab me the small bag. I asked her if she charged me for the regular size and she said yes. I left with the regular size since I had already paid for it. I got home and tried my bowl. The rice was not cooked properly. It had a little crunch to it. All and all not a good experience here. I'll think twice before coming back. read more

got a postmates delivery from this location. mild bowl tasted like medium, rice was SEVERELY undercooked and hard. very disappointed with my experience. read more

1 word: "NAIL". I found someone's fake nail in the guacamole of my chicken bowl. To make matters worse, the fake nail has a nasty brown color. At least take your nasty looking fake nail off before you work, please. I've been a long time fan of Chipotle, sad to see this happens. read more

No wonder this Chipotle is rated 2 1/2 stars. First time customer, ordered a Carnitas burrito: Meat was dry. Tortilla was tough, kind of leathery. Beans were uncooked resulting in mealy, dry, and flavorless. The bagger didn't even put napkins in my bag (this was for takeout). So disappointed. It was lunch peak time at 12:30 and this place had maybe 5 people inside... usually a bad sign. read more

I would like to give a shout out to Miles who was helping me yesterday. I ordered 3 chicken bowls with different toppings and he was so patient with me. Not only that, he was nice, pleasant and generous with the toppings. I regularly visit this location and it has always been hit or miss. Well, yesterday was definitely a HIT and I would like to thank Miles for his excellent customer service. You are an asset to Chipotle and I hope your boss gives you a raise. :) read more

It's sad but I have to agree with all the lower ratings here. Last time I mobile ordered, they forgot to add guacamole with my quesadilla order. I had to go back in and ask. Today they gave me super small portions, had to ask for more. And lastly the girl who was the cashier (had tattoos on her wrist area) kept telling me my total EVEN THO THE GUY WASN'T DONE PREPPING MY BOWL. SHE KEPT SHOUTING IT BEFORE I EVEN GOT TO THE REGISTER. no hello or nothing, just $15.20!!! Like hold UP IM NOT EVEN THERE. She has 0 customer service skills LOL read more

Such a stupid rule they have that I had to use the app to order. I was already in the restaurant and placing my order. They refused to give me what I wanted because they said I had to order it on the app. Who does the marketing? The whole point is to get people in the door, I was already there and ordering. They need to rethink their policies. read more

(6/17/18) day after eating this I am experiencing symptoms of food positioning.... joking abt getting the "E. Coli on the side" every time I eat at chipotle really caught up to me I guess ... ordered a chicken bowl ... be careful my friends .... read more

Portions are really small. Online orders never work. Been here about 6 times. I've only been truly satisfied with my food once. I asked for a lot of lettuce, but the worker literally grabbed it with like 2 fingers and a thumb. Probably owned by a very stingy owner. Even know online orders when it does work, the option with extra lettuce comes out to normal standards compare to other Chipotle locations. read more

Do NOT pick up your mobile orders here if you want them to be ready on time!!! Every time I place a mobile order, it is NEVER ready on time! Today was the 4th time it was late by 15 minutes. The whole point of mobile ordering is so I don't have to wait in store, right?!? And its not like it was flooded with customers inside, so what gives? I'll be ordering from a different location from now on. This one sucks! read more

Out of steak. I guess they didn't know that customers are going to order steak today. When I express my frustration, the employee got hissy and swishingly huffed and threw my bowl in the trash. Chipotle needs to focus on hiring emotionally stable people from now on read more

The Go-To Chipotle restaurant in the area! Service is normally good, and these employees actually give a good amount of food as well... unlike other inconsistent locations! Have been coming here for years, and they have always kept the interior clean. Can't beat the value! read more

Such a sad experience. I always expect chipotle to be a little stingy about the meat, but the rice? Really? My bowl turned into a big soggy mess. Plus, they were out of cheese, and the fajita veggies were just green bell peppers. The guac was so salty it was inedible. We'll definitely be driving to walnut from now on. read more

Food is good! Easy to order and quick service! The person who took our order was nice, friendly and helpful with suggesting items with our health concerns... Service: friendly - helpful Food: yummy Quantity: plenty to take home and eat later *I get the veggie bowl with everything but no cheese and I love all the salsas! Chips are good too - I think they're salty/lime flavor... lol least it seems they are to me! -I know they've had a bad rap - we took a chance at this Diamond Bar one and have had good experiences so far. Been to a couple of others too and everything so far has been great! :) read more

Stopped here today with a friend and our kids, and was very pleased. It's very clean and kempt inside. Plenty of seating. The outside seating is great too. Parking was super easy. Service was prompt and professional. I wish the chipotle closer to me was just as nice! We'll be back! read more

Fast and great service. So glad to have this new location so close to home. Im definitely going back.

Twice in a row we ordered meals online for takeout, and got home to find out part of our meal was missing. Tonight, we ordered a salad with meat, rice, beans, etc., and when we got home all that was in the container was lettuce. Are you kidding me??? This store is very poorly managed, when we called we were told to drive back to the store so they could fix the order they messed up. Someone at that store should have brought the meal to us. Then when we asked for a refund, we were told we'd have to go back to the store!!!! Worst customer service ever! read more

Okay... I don't even know where to start but TERRIBLE sums up this visit !!!! I wasn't greeted the cooks just looked at me no smile nothing....I hate this chipotle so much this particular location !!! Get new staff!!! Girl with the glasses has an attitude !!!! Was so rude wasn't friendly at all!!! The meat portion was so tiny I literally had to keep asking her for more beans more rice etc like lady it's not coming out of your pay check !!! Don't be stingy!!! I've been too many chipotles and they always give me a good serving but this one was the worst!!!.... and they didn't even have anymore lemons!!! My burrito was so small when she rolled it up I asked her my burrito is small don't you think and she's like"well people usually put other stuff in it" okay well I didn't so instead of giving me a tiny burrito I can make at home why don't you give me a better serving !!! Seriously terrible !!! I was so mad leaving and did a survey on them too!!! Rude staff don't work there if your unhappy !! read more