I come to this Chipotle all the time because I work nearby, and the staff is always friendly and welcoming. A special shoutout to Mashawnti. I'm so sorry if I completely butchered the spelling of your name. You're always so kind and make every visit a great experience. A couple of the managers are also always incredibly nice to me, and you can tell this team really cares about their customers. This is hands down the best Chipotle in San Diego. Thank you to the entire crew for always providing great service and making this location such a great place to eat! read more

Not a good location. I started eating my food and felt a hard object in my mouth. When I spit it out, I discovered it was a piece of aluminum foil mixed into the food. This happened after I had already made a complaint about the customer service. You would think that, being located in La Jolla, this restaurant would be top tier. Unfortunately, that was not my experience. read more

Chipotle Mexican Grill - Receipt. - Mexican Near Me - La Jolla, California

1 star. Honestly one of the most frustrating customer service experiences I've had because of Tati and Mateo. I asked Tati for green Tabasco sauce and she told me to ask Mateo. So I went over to Mateo and asked him, and he told me to go ask Tati. I then asked him "you're Mateo right?" and he goes "no not me, go ask the front." So I go back to Tati and she says "I can't help you, it's him, he has to get it for you." I was literally sent back and forth between two employees over something as simple as a bottle of sauce. Nobody wanted to take two seconds to just grab it. Super frustrating and honestly really unprofessional. read more

Craving something filling and fresh, I decided to DoorDash Chipotle and my order arrived neatly packed and still warm. THE FOOD. - Burrito Bowl with Barbacoa. Generous portion and well-balanced flavors. The barbacoa is tender, juicy, and perfectly seasoned with smoky, savory notes and mildly spiced. The rice is fluffy, the black beans hearty, and the toppings -- from corn salsa to shredded cheese and a dollop of sour cream -- blend together into that classic Chipotle mix of fresh and flavorful. Highly recommend. - Chips & Guacamole. Their guacamole is always fresh with chunks of avocado, cilantro, lime, and just the right touch of salt. The tortilla chips are crisp and also carry a faint lime zest that makes them addicting on their own. Together, the combo hit all the right notes -- tangy, creamy, and perfectly salty. THE PARKING. Free surface lot with plenty of spaces, shared with nearby shops. It can get hectic around lunchtime, so if you can, try to go during non-peak hours. THE VERDICT. Consistent, flavorful, and convenient -- exactly what you expect from Chipotle. The La Jolla location keeps things fresh and quick, making it a dependable choice for a customizable meal that actually satisfies. read more

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Honestly every single time I think I'm going to give chipotle another chance I go to a location like this one. I asked for chicken and steak and get dished out the smallest portion I've ever had. I tell them I ordered a double not half and half can I have some more steak and she says that was double it would be another double charge if I want more. We just stare at eachother and then I just decide I'm over it. I've literally had single portion bowls larger than a "double" here. Ridiculous. read more

They need to improve in the customer service. Especially Johnny who served my food very poorly. Almost threw the food everywhere because of his mood. read more

I was in the area for work. We needed a quick lunch place with vegan options. Hadn't been to Chipotle for a while. What's the worst that could happen? Don't answer that! I got the sofritas bowl. It fed the need. Under similar circumstances, I would return. My advice (if you have to go to Chipotle): - Pick high-traffic, well-reviewed locations - Avoid peak rush hours when food handling may be rushed - Skip raw toppings (lettuce, salsa, guac) if you're immunocompromised - Observe employee hygiene -- gloves, handwashing, clean prep areas Good luck! read more

This location has a 2.5 stars rating as of this writing. And, I can't even understand how it is that high. I gave this location 3 chances before writing this review. So, they have it coming... My first two orders were via DoorDash; both were missing the protein, sauces, and guac (which is an upcharge). I tried calling the location both times to get the situation remedied. Both times no answer. The third attempt was tonight - in person to help assure accuracy - at 9:30.....a full hour and a half before closing. And this time they were out of steak and guac! WTAF?!?! How can you be out of the two most core ingredients an hour and a half before closing time? Also, the staff had no clue what they were doing. The line was tied up for over 5 minutes because a manager's code was needed for something at the register, and the manager was apparently "too busy" to help the line of customers who actually pay his salary. This place is a joke and I will never be giving it another chance. It is clear that they are making their money off of college students who don't know any better and it shows. Skip this trash and go somewhere that actually values your time and money. read more

This chipotle has the worst customer service. They never want to serve you late even tho they close at 11pm. They always run out of fun before 10pm. Which is really odd since all of us at UCSD go here. The Cashiers are rude except the 1-2 ladies that have been there over the last year. When I ask why no food they just say they only make a certain amount for the day. Weird. I often just end up a Chick Fil A instead or The Melt. Management please talk to your employees!!!! read more

Terrible place -- they can't even give a whole bag. We asked for a full bag, but they refused to give one. read more

Chipotle Mexican Grill - Mexican Near Me - La Jolla, California

Review: A Masterclass in Poor Service and Skimping Rating: I should have walked out the moment I was greeted with a disgruntled "What do you want?" as if my presence was a personal chore for the staff. This location is single-handedly tanking the company's brand image. The Portion Problem The bowl I received was a joke. When I politely pointed out that the protein was nowhere near the standard 4-ounce portion specified by Chipotle's corporate policy, the employee's response was a condescending, "Do you want double?" No--I want the full portion I'm already paying for. It's clear the staff here haven't seen the viral videos or the corporate promises of "generous portions," because they are still skimping like it's coming out of their own paychecks. To top it off, I was told two different types of salsa would be "extra." Since when is flavor a premium add-on? The Environment The service is only matched by the filth of the restaurant. * Trash: All three trash cans were overflowing, with garbage spilling onto the floor. * Hygiene: The dining area was visibly dirty and neglected. Final Verdict The cashier was the only person who didn't seem to actively hate being there. The rest of the line staff have the worst attitudes I've ever encountered in food service. I know several locals who have had similar verbal altercations here over these exact issues. If you want to feel like an inconvenience while paying for a half-empty bowl in a messy room, this is the place for you. Otherwise, stay far away. read more

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Bedlam. Filthy lobby, 80% of drinks empty, 5 staff standing around in front but online orders backed-up 40 mins.

greedy asl, they literally give you a pinch of the stuff you ask for. plus they make you wait 20 mins or more for protein just for them to give you half a scoop. just bc you're having a bad day doesn't mean you can involve my food with it. read more

Always out of things. First day of having a specialty meat option they are out of it for 20 minutes. Disorganized and poor service.

Time was 9:45. They closed at 11 pm and supposedly the "kitchen was closed"??? Honestly I bet not wanting to be open late, but at least update the times. read more

Sorry to the cashier (I think her name is Amy) that had to void my transaction because she assumed I didn't want anything to drink. The total was on the screen as soon as I walked up to the register. But the nerve to complain to your manager that you had to void the transaction because I wanted a drink too (complete with you pointing at me) is the reason why I'll never be back to this location. The dining room was messy as well, with trash around the condiment table. I would suggest to go to a different Chipotle to get your Chipotle fix in. read more

This has to be a THE worst chipotle in San Diego. How are they ALWAYS out of everything?? Even when ordering via Uber eats, they literally sent me a bowl with no meat. I will never return to this garbage location read more

As soon as you walk in the staff sound happy. They were very friendly. The facility was clean including the bathrooms. No line to order. I got a steak burrito and it was delicious. I would definitely return if I lived here. Mahalos read more

Chipotle Mexican Grill - Steak Burrito - Mexican Near Me - La Jolla, California

Honestly, one of the worst chipotles I've ever ever been to. I can't believe how dirty it is all the time and the workers get the worst proportions ever. Today I couldn't believe this and I'm writing a review because I asked if I could get a fourth because the container was empty and the worker responded asking me to put the forks out. All the workers seem really depressed and honestly kind of that they're working the job so much. All the tables are almost always dirty. Chipotle needs to do better with this location. read more

Terrible service at this Chipotle. Walked in two hours before closing to a long line, only two people working the counter while five others stood in the back chatting. The station was filthy, half the ingredients were missing or empty, and they somehow ran out of both kids' and regular tortillas. Had to wait forever for guacamole and never got my corn salsa. Staff was rude and completely indifferent, manager included. Worst Chipotle experience I've had. Avoid this location. read more

Ordered my food through Uber and came in to pick it up more than half the chicken was raw. Do not recommend, as of now, speaking with Uber to get my refund back. Save your time and money and avoid this location. read more

Chipotle Mexican Grill - Raw chicken - Mexican Near Me - La Jolla, California

Miniature portions and the workers are very unhappy when you ask for extra beans/rice. Would not recommend the vibe is definitely down, one of my worst chipotle experiences. read more

They had few choices for meats, no lettuce at all, were basically out of the general ingredients to make a decent bowl or burrito.

Catering was ROUGH! I frequently set up catering in the La Jolla area and was excited to have the budget to order Chipotle. My order was about $950, online ordering was pretty simple, but getting a hold of someone from the actual store- impossible. There were no options for adjust any part of your order, which is ironic as Chipotles business is based on adding/subtracting ingredients. I got in touch first with a catering rep- when I asked if she could help edit my order- she said "do you want catering or not?" - appalled by her response, I said I just wanted to remove salsa from my catered burritos (as they would reheat soggy). She quickly "hung up" and left me on "hold" for about 12 minutes. 11 attempted phone calls, two customer service reps, one online chat later, there was no way to call the actual store. Final rep said "just drive over there and talk to a manager, they probably can't remove salsa and put on the side- but you can ask." Delivery about 5 minutes down the road was $20. Ike's in the same plaza charges $6. Needless to say- will not be ordering again. read more

First of all the service is absolutely the worst. The guy that was making my bowl was genuinely giving toddler portions. I'm not asking for extra nor am I expecting and overflowing bowl but it was insane. I asked for the fajitas he put two pieces that were left I'm not even joking it was two pieces one bell pepper and one onion I said I can wait for more he said ok but still proceeded to move on and didn't give me more. I would show a picture but I was mad and gave my bowl to my husband and went to chick fil a across the street instead. The girl at the cashier was nice and tried to fix the problem but I was so over it read more

Stoped by to have a lunch but left when I saw their kitchen. This is, by far, THE DIRTIEST chipotle I've ever seen in my life Crazy! read more

ACTUALLY AWFUL. I'm refraining from using profanity so it will be left up. I mobile ordered and they gave me the wrong order which in and of itself isn't too bad but GENUINELY this chipotle is awful and needs to be completely restarted if not shirt down. Customer service? Awful. If they run out of something at 7pm they will be out for the night. The food is mediocre if not terrible by chipo standards. Will be driving an extra 10 minutes to go to a different one from now on. read more

Food is very bland, blander than most college worker ran chipotle's. Service was weirdly worse. Go to any other chipotle.

Busy , busy parking lot and shopping center area . Went here after a movie for a bite to eat . They make it as you order it so wait time is minimal. Pretty simple ordering , you pick an item, add a protein ( if you want it ) , then toppings . The bowls they make are large enough to share . Burritos are quite large also. They also sell Mexican coke , which is nice to drink without all the corn syrup in your soda . Ambiance is very, very basic . Benches and chairs are not made for comfort , they are made for you to eat and go . Staff was friendly . I would visit this location again if I was in the area. I just really don't like the busy parking lot ... read more

Improper food handling!!!! I watched an employee make someone's bowl, operate the cash register, give someone a drink cup, throw away trash, and then start the next persons burrito WITHOUT changing her gloves. I stepped forward to ask, "do you change your gloves after handling the register?" And she said "yes". I informed her my entire group saw her not do so and she literally shrugged. While this was happening, someone from the back also was not changing her gloves while opening the refrigerator, throwing away trash, then going to handle food. We walked out. And there was no apology or awareness that this was disgusting. read more

This was hands down some of the worst service I've ever experienced. The guy, who said his name was Alexis (not sure if that's even true), walked into the kitchen screaming about how the Cowboys were beating the Packers -- like I came here to watch his little fanboy moment instead of getting decent service. When he finally decided to take my order, he acted like he couldn't care less, dodging my questions and giving me zero real answers. Honestly, he came across more interested in the game than his job. To top it off, when I asked for my receipt, he balled it up in his hand like trash and tossed it in my bag. Completely unprofessional and flat-out disrespectful. If you check your security cameras, you'll see exactly what I'm talking about. This guy should not be representing your business in any capacity. I expect an apology not only from him but also from management -- because letting behavior like this slide is a joke. And in case you need to identify him, he's got a nose piercing on the right side of his nose. read more

Very poor and rude service. Went in for some chipotle honey chicken. Leaving with no honey chicken and going to another chipotle. How can you be out of the most popular item at a not rush time. read more

Genuinely the worst Chipotle I have ever been to in my life. They never have anything and are always so rude no matter what hour of the day you go. Today I went in at around 7:30 PM and attempted to order barbacoa, the staff claims they are out of it for the night despite being open for another 3 hours, and then when I say I'll just get chicken Al pastor they say they are done selling it, despite the giant sign behind them promoting it. The lady behind the counter just gives me a glassy stare and shrugs her shoulders and when I say how could you be out of barbacoa for the night already, just says, "I don't know". The city of La Jolla would be better off without this awful Chipotle. read more

The dining room of this place is filthy. Tables are never cleaned between customers and the floor is a mess. Additionally, the trash cans are overflowing 24 hours a day. It is really repulsive to come there and eat, though the food itself is delicious. Managers, do your job! read more

"A Fast-Food Spot with Impressively Quick and Friendly Service" Food: The steak is excellent--super satisfying every time. Service: Staff are friendly and quick, which makes the whole experience even better. Ambiance: The place is clean and comfortable, so I often dine in. I've probably been here around 10 times already, and I'm still very happy with it. read more

Customer service here has ALWAYS been poor. Tables and floor are dirty. Only because I was going to Trader Joe's today, and had not eaten all day, I ordered a carnival bowl and planned to eat here, as usual tables were dirty, and I was not given a tray, so planned to cover table with a napkin. All 3 dispensers were empty, I asked the cashier for a napkin- she took care of 3 customers while I stood there, and again I had to adk for napkins so I could eat my meal. Lousy service.​ read more

Door says open at 10:00, have door dashers and us waiting until 10:30? When we knocked on the door they ignored us

Usually order and come here for chicken bowl. Today we came and there was no rice brown or white and no corn. The place had 30 minutes to close so maybe that is what the issue was but we chose to leave. read more

I ordered on the app. Went to pick up. Immediately noticed I was given the wrong order (ordered 1 bowl but was given 2 bowls, chips, and guac). Gave it back and was given the "right" order. Sticker on the lid had my order but when I open the bowl, it's THE WRONG ORDER AGAIN. I get that ur busy, dinner rush, college kids but do better Chipotle. read more

Welcome to Chipotle! You will be entertained by the most unusual events occurring around you. Food and trash are on every table and scattered across the floor. Need a napkin? Sorry, today is not your day! No napkins! Use a used one from one of the tables, or use a piece of lettuce from all the lettuce scattered by the empty napkins holders. Do you like games? Perfect! Try balancing your trash on the overflowing trash bins, or just toss it on the ground. No one will notice. Feel like partying?? Join the group if 9 college boys who brought in pizzas, drinks, and are having their private fiesta. Don't worry, you don't actually need to eat Chipotle food to have a party there! Lastly, you may get a free cleanse from eating here. Im hoping that is not the case for me, but I wouldn't be surprised. Someone, please call the health department!!!! read more

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