Wow walked into this place and there is food on the floor and all the tables are dirty hard to get passed but I wanted to try this place food was good the back area was so dirty mess and nobody was working the grills nobody cleaning not sure I will be back at this location hopefully all the chipotle aren't this messy read more

Chipotle Mexican Grill - Food on the floor - Mexican Near Me - Lake Stevens, Washington

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I've been a die hard chipotle fan for years, but to say my experience today was sub par is an understatement. Imagine my surprise when I bite into my burrito and end up eating a piece of someone's glove. I will never be coming back and would like a refund on my experience. I got a white rice burrito with double meat steak and barbecoa with fajitas. Pictures attached to show what I pulled out of my mouth. I knew this location was bad but I did not expect to be eating someone's glove read more

Chipotle Mexican Grill - Mexican Near Me - Lake Stevens, Washington

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Customer service is terrible. They litterally threw two of our bowls in the bag and when we politely asked for a fountain drink she didn't give us a cup and acted very pit put. Was just as bad 6 months ago, won't be returning. read more

It's clean, it's new, the service has been great, the portions are great. It's simply what you hope for in a Chipotle. I've been here 4x and satisfied each visit. I do wish the drive up was fast food orders, not just online orders. You have the capacity and staff to do so. read more

They didn't put cheese in the kids cheese quesadillas I ordered for pick up. Not sure how you miss that. read more

Chipotle Mexican Grill - Kids cheese quesadilla - Mexican Near Me - Lake Stevens, Washington

Was out and about and thought we'd give this place a second chance. My wife wanted to go inside so she could see her order prepared which was fine the restaurant was pretty empty but was clean. I ordered the smoked brisket bowl and my wife chose a chicken bowl. Pretty good portion size thankfully because it was 12 bucks but thats pretty much what you're looking at paying for a burger and fries. We got our bowls to go so when I got home and dug into it I was impressed with the brisket it was moist and a little fatty, not a problem for me, with a sweet smokey sauce that had a bit of heat on the finish. My wife wasn't too impressed her chicken bowl I think the chicken was too dry. Overall I'd come back but it might be a while we don't usually shop on the north side of Lake Stevens. read more

Chipotle Mexican Grill - Smoked Brisket - Mexican Near Me - Lake Stevens, Washington

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When this location first opened up until about 2 months ago, the service was great! There has been a change in the last couple months. The portions are half of what they previous were, the employees behind the counter seem unhappy or cold. I have seen a manager eating a donut behind the counter all while there were 10 people in line With one employee working. Not sure what happened but very disappointed. read more

Solid Chipotle for sure. About as good of a chipotle as any other location. Tasty barbacoa tacos and bowl. Service was fast through the "Chipotlane". Serving size was what I would expect for the price. Fresh ingredients. Will try to order inside again so I can experience that portion of service but overall very solid. Will definitely be back. I was hesitant due to the bad reviews but I had a wonderful experience. read more

Progress has been made! They are finally serving appropriate amounts of food. We are now frequenting. Good job! read more

Chipotle Mexican Grill - Literally nothing, paid for cheese?! Where is the food cheap ass - Mexican Near Me - Lake Stevens, Washington

The employees at this location are unbelievable. It's almost like they use the fact that you order online to take advantage and short you on the protein even if you paid for double meat. This has happened a handful of times now. Such a poop show at this location. read more

No idea how this location has these reviews. Every time, and I mean every time.. my order is not just perfect but it's 'then some'. Huge portions, delicious flavor (not too much salt!), and napkins. I waited for a bad experience (no offense Everett), but never have I had a better chipotle experience than I have on Soper Hill. For once, I don't have to do something myself! I will be back. read more

Went there Sept 15 2025 for lunch. We had 2 burrito bowls, each about $10, toppings included. Our bill came to $30 and we had no drinks. Also we did not received a bill. The food we just awful, the place was too noisy plus it was dirty. Will not go back read more

Worst chipotle do not order and have it delivers unless you want to have a half full bowl or baby burritos I ordered extra and double of everything they charged me for it but gave me less than a normal bowl. This place must have a manager that doesn't care or he is just lousy as a human. read more

Chipotle Mexican Grill - This is what you get when you ask and pay for extra or double . - Mexican Near Me - Lake Stevens, Washington

Not again.... Yet another lake Stevens fast food restaurant failure. brand new tons of staff 3 people got out of line in front of me leaving two groups of three took 40 minutes for me to finally pay..... restaurant is brand new and clean. Small out door sitting area. Ok, to make it better the chicken had so Much salt I couldn't even eat it. Just avoid this place do yourself a favor and get a microwaved Starbucks "sandwich" next door. read more

A Mexican restaurant that will not give, sell or offer in any way lime. They said they have it but will not give or sell it to me. I mean really?! Taco salad please. Ok. Where's the salad? Oh there is the smallest ounce of lettuce. Thanks? I'd give 0 stars if I could. read more

The manager is rude and makes the employees scam customers. I wanted to get a kids quesadilla and before I could ask to add chicken they already slapped it in the warmer, when I then asked the manager can I add chicken he said exactly "umm you can but not now, next time" and rushed me and my boyfriend away smh don't go here read more

I've had two good experiences here. Friendly staff and ample servings. It's not gourmet, but for fast food it's great! LOVE the guac! I got a steak bowl for take out. It was plenty for my husband and me. We love to eat it almost as a dip for good tortilla chips. read more

Tried this new location 3 times as it's super near my house. Never going back! Forgotten items through drive thru, went inside this time and noticed the small portions everybody is complaining about... also have never had even remotely warm food from this location! Always cold and the chips are stale. read more

Everything. The worker was extremely rude when I came to pick up a big order for the staff at the office I work at. Then, after I gave a generous tip and waited longer than I was supposed to, I took my food back to the office and all 7 of our orders were wrong. Super crappy. read more

Never had an issue here. We order on the app and pick up through drive through. Not sure the bad reviews on delivery apps should be included here, issues could be delivery. Food and service have always been great for me, many good meals here. read more

Wow. What a mess. The parking lot is horrible to navigate. But if you can park, the door facing the parking lot is always locked for your inconvenience. I asked an employee why and they said it wasn't supposed to be an entrance. I told him there was a handle on the door on the outside with a sign that said entrance. He just shrugged. I saw a sign for chicken pastor and asked to have some, they said they were out of it and just didn't take the sign down. I chalked that whole experience up as being a new store. Now on my second visit and I'm sitting in the parking lot putting in an order on my phone because they don't have enough staff to take orders and make orders. *UPDATE: got home and opened my order. I paid for extra protein on the burrito and instead got extra rice. There are almost no red onions in this Guacamole either. It may be a few months before I go to this location again. read more

Want small cold portions and completely uncooked crunchy white rice? This is the place to go for it. Was hoping this would be a good addition to the area, but I am was wrong. read more

When I walked in they said "hello, what would you like to order " ... I said "please and thank you"... then they said "have a good day". My burrito bowl had a generous portion, fresh items, tasted delicious and I even have a little leftover for later. The store was and staffed with friendly people and clean. read more

I ordered off Uber eats I received my order with chicken that was burnt beyond belief and threw away my order from how bad the chicken was

Zero stars if I could give it. Ordered lunch online, it was 15 minutes late. Was told that we showed up early when we didn't (even showed the email with pickup time). Food came cold, chips, or undercooked, half of our order wasn't there. read more

Just like some previous reviews mentioned, this location seems to skimp on ingredients compared to other locations. I ordered a steak burrito and it barely had any steak in it. Definitely recommend checking your order before you drive off if you do an online order for pickup. I realized they forgot my side of guac when I got home. Had to go back for it which was annoying because my food got cold by the time I got back home the second time. The employee who helped me didn't seem phased or cared much. Definitely not really excited to go back anytime soon. read more

Online order for 6:00pm pickup on June 4th. The portions were small. But they threw on a big ol' serving of guacamole! I did NOT order guacamole! I can't eat guacamole!! So here I am at the kitchen sink trying to surgically remove the green vomit they threw on my burrito bowl. Yup, had to throw the entire thing right down the disposal. Just wasted $10.10 plus tax, just to feed the disposal. read more

Visited for the first time yesterday. The restaurant was filthy. None of the tables were clean. I ordered online and my order hadn't even begun to be made before the time it was supposed to be ready to be picked up. The steak was nasty. read more

The whole experience was horrible. I foolishly thought I could go to the drive-through and order my meal and pay for it and get it but apparently the drive-through is only for people who order on the app and are picking up. If you want to order you need to actually go in the restaurant. I parked and went into the restaurant ordered a burrito with only the barbecue brisket and cheese. I did not want a bunch of rice and filler I wanted meat. The burrito cost $13.23 and it was awful. The tortilla was like rubber. I could hardly bite through it. The brisket was awful. It was hard and very tough and I think there was a lot of gristle in it, I had to spit out a number of pieces that were just not edible. I will never go there again. There is absolutely no ambiance. I felt like I ordered from a vending machine. I don't think anybody cares or I would call and complain. Such a rip off I wished I'd gone to Taco Bell and paid three dollars for a good bean burrito. read more

I preordered food on my lunch the other day and went to get it today at 11:20 am. The doors were still locked even though they open at 10:45am. They said they got a 'late start.' I had planned my pickup so that I could be back at work on time. Then they informed me that they were out of guacamole. I had already paid extra for it in my burrito and with my chips. They told me I could call the 1-800 number to get refunded for the guacamole. I will never come here again for lunch... read more

i ordered a quesadilla off doordash for $20 TWENTY DOLLARS. i paid for meat i expected meat and there was 3 pieces of meet it was all cheese and my rice was cold? read more

Portion suck. $5.50 for an extra small scoop of meat. I call BS. Staff is robotic and not very engaging. Seem like profit over customer satisfaction is what they strive for! read more

I was so excited for a closer Chipotle, but this particular location sucks. Both the app and the doors have the hours set as 10:45AM-10PM. Showed up at noon and all the doors were locked but the employees were inside and one was on his break eating right next to the main door. There were other customers walking around the building trying to find another entrance, or peeking in the windows trying to get someone's attention but we were all ignored. I saw three separate cars go through the drive through window and none of the employees acknowledged them. It was all so strange. I'll never return here read more

Food is really inconsistent. Portions are so small and food is usually cold. Something from our order has been forgotten each time. Such a disappointment. read more

Food was good. Tables need to be wiped down. Ambiance was not there. Just tables in a row and an order place reminiscent of Subways. Okay if you're going to take and go but probably not a good place to take a date. read more

WAY over priced, customer service leaves a lot to be desired. They act like you are bothering them, they have zero manners and NO customer service skills WHATSOEVER!. Other Chipotle's are MUCH more accommodating for diabetics who don't eat carbs. They would not just sell me steak in the red cup size (which is about 1/2 cup) with some sour cream on the side. They said " We can't do that." All they offered was a tiny clear container that was about one tablespoon of steak for 5 bucks! Pfft! Been there three times over the last couple of months. They will NEVER get our business again. read more

I went in on a Friday a guy helped me gave descent or the right size portions for a $17 bowl, went in on a weekend a week later and some gal helped me, it was so lame I bought two for $35 roughly bucks I should of walked out, I couldn't believe how skimpy it was, needless to say I will NOT be back! The food was fine but such a ridiculously small amount it was just stupid! I had already been twice in 8 days and if like the first experience would have stopped by often, but when they're that cheap I will NEVER return, really a dumb way to run a business! read more

I'm a big fan of Chipotle and was excited to learn a new location was opening very close to us. After six visits over the last few months, I have to say this location is TERRIBLE. I wanted to give them a fair chance to get the operation ramped up before reviewing but my visit yesterday finally was the straw that broke the camels back. I have primarily ordered for pickup out of convenience and the portions of protein are easily half or in some instances a quarter of a typical Chipotle serving. Yesterday I ordered a burrito bowl with steak and chicken, there were 5-6 pieces of steak and zero chicken. The fajita veggies were under cooked, way too much romaine and hardly any rice or beans. If Chipotle corporate wants this location to succeed, they should close it, hire new management, and try to reopen. This location is doing so badly I wouldn't be surprised if it damages their brand reputation in the area permanently unless things are remedied soon. read more

Terrible customer service. They were out of several things and not prepared with more to replace what was out. They said they didn't have the meat I wanted when the guy in the middle was cutting it right there. I had to wait until he cut it all before I could get a little scoop for my burrito. I will go to Qdoba instead. Disappointed to say the least. read more

Visited 5/5/23 at 4pm. Happy Cinco De Mayo? Not exactly... No parking anywhere in the lot. There were 19 cars in the drive-thru stretching out towards the new Starbuck's. Uh oh... bad sign. We ordered online at 3pm for a 4:10pm quick grab and go pickup inside. We walk in, the vibe is dark. Anger thick in the air. Mean faces everywhere. There were 24 people standing around, who also ordered online and had nothing to pickup. The mobile order p/u rack had nothing in it. Most had been there waiting from an hour plus to half an hour minimum. They were so disorganized and backed up, they were making orders from 1 and 2pm for pick up at 3pm! Abandonded orders. Most people had bailed and their orders sat on the rack. It got ugly. People started shouting the name on their order trying to get employees attention. That kind of worked as the gals would find your ticket amongst a stack of 50 tix at least, and make the order on the spot. But it got nasty between the customers. The employees were making long dead orders that no one would ever pick up. Finally a gal employee w huge fake eyelashes yelled, "Who's been here the longest?" Everyone raised their hand. This was a cluster F of all cluster F's. Never seen anything like it. It was as if no one had been trained at all about anything. Customer service? ZERO. Yep, nada. You had to raise your voice to get any eye contact. Just stupid. No M.O.D. anywhere in the store? Nope. I got my order at 5:22pm. 72 mins late!! And of course it was missing the guac side order, the blanco queso side order, and the kids chx quesadilla was a nuked rubber tortilla w a blob of white cholesterol and NO chicken in it. Ugh. DO NOT use the app and pay in advance. NOPE! Don't do it. Complete ripoff. Go in and have em make it in front of you. The app orders are the last priority. Not ever goin back to Lake Stevens Chipotle until they get a real trainer from corporate out there to witness the carnage and tighten things up. Geez, that sucked. 0 stars if I could. Be warned. read more