We have tried this place a couple of times. The 1st time was shortly after it had initially opened. Since then we have tried 2 other times. Bad Idea - disappointed again both times. Strike 3. We will not be going back to this Chipotle location. Maybe better management might help - not sure since we like Chipotle. read more

Fast service. Always good food. Haven't dined in for a while though, always ordered for takeout. I know order line gets hectic around lunch and dinner time. Self-service areas are always clean. read more

Love the flavor, hate the portions! The food at this Lathrop Chipotle is standard and delicious, but they are incredibly conservative with their servings. Having been to many different locations, I noticed a huge difference in how much food you actually get here. Hopefully, they can be a bit more generous with their scoops in the future! read more

Usually love Chipotle but tonight the chicken in my burrito bowl was hard, dry, and over cooked. Kind of like chicken jerky.

BUGS FOUND IN LETTUCE!!! This is disguising and I can't believe there was not one, but TWO bugs in my food!!!! WTF Chipotle! read more

Chipotle Mexican Grill - Bugs in food - Fast Food Near Me - Lathrop, California

I love the order ahead and pick up Chipotlane. I've only gone in once and noticed the inside line still gets long. The chipotlane gets long too but it's very convenient for me. Nothing to complain about they normally get my order correct just double check before leaving especially during rush hour times. I highly suggest signing up with chipotle online because they do send rewards like a free side of guacamole or queso, chips or a drink. Parking lot is shared with other eateries but is a bit under construction due to a new location food spot opening up. read more

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If i could give 0 stars i would! ordered a chicken burrito bowl and found some sort of live bug in it! I am pregnant so hoping i didn't consume any others before finding this one! my husband says if looks like a darkling beetle! Do not eat here! Bowl purchased around 4:15pm March 27, 2026. read more

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This particular Chipotle location has only 1.5 stars at the time of writing this review, and honestly, that still may be too generous. Hey local Chipotle Store Manager, here is some free advice that will make you look like a genius in front of Corporate. If you increase your staffing, you WILL increase revenue and your Yelp star average WILL increase. Until you increase staffing, you will always have the same issues that are causing the 1.5 star average for your store. If you are a customer reading this review, RUN AWAY! You will have a long wait due to short staffing. Customer service is lacking because the miserable workers are always swamped due to short staffing. The ingredients are constantly old and stale due to short staffing. If you order ahead, you won't get your order at the promised time and the order will taste gross because of.... yes, that's right, short staffing. read more

I've been here since it opened, living in Lathrop it's a convenient drive but every time I'm craving a burrito or bowl I always want to give it a fair chance. Not anymore, the barbacoa always has so much fat in it, and they always pack it with so much rice and a little dash of meat. I would rather drive to Mantecas, the workers are well trained and it just taste way better. Don't waste your money here. read more

Chipotle Mexican Grill - The rest is all fat - Fast Food Near Me - Lathrop, California

Terrible quality of meat. Scortched and grisly. Had the steak. Staff pleasant and good service. Restaurant area was dirty.

Finally tried the Chipotle locate near me. So far I've been to this spot twice. The first visit was with my mom. We beat the dinner rush by a few mins because behind us the line got longer. We both ordered a chipotle bowl. I got the bowl with the steak and she got hers with the chicken. Other items we added to the bowl was the brown rice, extra lettuce, roasted chili-corn salsa, fresh tomato salsa, guacamole and sour cream. We also got some chips and guac. 2nd visit was with my boyfriend. We decided to place our order through the app and pick up our food at the Chipotlane. You only pick up your order here. This way was super fast and easy. I might be doing this from now on. read more

Service: walked in with just one guy working the counter and register. No one was in line but he was doing something at the register. It took a solid 5 minutes before he slowly walked over to start helping us. Food: we ordered 2 bowls. The brown rice was being scraped off the bottom of the pan just to get one bowl, no offer or attempt to get some fresh rice. It was crunchy. They were also out of fajitas veggies. When I asked he simply said "they need to be prepped"! I mean really? You're out of brown rice and veggies? Ambiance: restaurant was not busy but was not clean. Tables and floors needed attention. Overall: I've definitely had better service at a cleaner better stocked Chipotle. I gave two stars as the food itself was good...what they actually had available. read more

Horrible people in there bearly put portions they act like they are paying for the portions and always empty and never have food ready 0 stars if possible read more

We ordered on the app and went in once the app said our order was ready for pick up. Usually there's a shelf and the completed orders are all labeled and I can just grab my order, but this location has the pick up shelf behind the counter so you have to get them to give you your order. We let the person who was working that station know that we had ordered for pick up and that the app just informed us that our order was ready. She went to the shelf where all the completed orders were, we watched her look over all of the bags of completed orders and then come back and tell us that there was no order for us under the name we gave her. I stood there confused and then I watched her go back to her station and then start to make another order. I watched the entire scene, watched as she completed the order, pack it up and put it on the shelf. I saw no other person approach her shelf, and nobody removed or added a bag of food to the shelf. Then I watched her pick up one of the bags that she had originally looked over when she told us that she had no order under our name, and then she gave it to us. I was absolutely floored. Our food was ready, completed, and on the shelf from the get-go, just as the app said it was, but she told us that she had no order under the name Annette C, proceeded to complete another order, and then turned around and gave us our order which had been there the whole time. She had a smug little smirk on her face when our eyes met. This was totally unnecessary, unacceptable, and very passive aggressive. That poor lady is so absolutely powerless in her personal life that she's over here being passive aggressive with people's orders just to carve out some tiny semblance of control for herself. I just can't imagine being so utterly miserable. Our food was also lacking. It's like they are not following the recipes correctly and so you don't have the familiar Chipotle Mexican Grill flavors that bring you to their kitchen. They are not upholding their standards at this location and it is very much reflected in the flavors. The meat was even cut differently than what I'm used to from other locations that we've frequented over the last decade. The lobby was the standard clean that you can expect from them. They just need to screen their employees a little better and weed out the ones who feel the need to slight the customers with their trifling behaviors, nobody has time for that stuff. This location has low ratings for good reason. Maybe try another location until they sort themselves out. read more

Running out of ingredients (meat, rice, lettuce, and salsa) is just not ok. Mind as well close the doors. Management needs a lesson on how to order ingredients. Ridiculous. read more

Horrible service....their attitude sucks! They need to hire a professional adults who can communicate and don't act like they own the place. Horrible service and food sucks as always read more

Worst Chipotle I have ever been to. It is always dirty, and nasty. The restrooms are FILTHY. The the manager is giving an interview in a filthy restaurant right next to the customers in line. Oh by the way there isn't any chicken after waiting in line for 10 minutes. read more

Ordered the 3 tacos (chipotle chicken) on the DoorDash app and picked it up via drive thru. Not only was the food sloppy and cold, there was little to no chicken! Never ordering from here again. Also, you might want to check your food before leaving! read more

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I want to give a huge shoutout to Claudia and Matthew at this Chipotle. I came through the Chipotle Lane to pick up my order, but their system was down. Claudia went out of her way to make an exception and help me since I had my baby in the car, instead of asking me to go back inside while they remade my order. I also noticed the team was short-staffed and even dealing with a very rude customer inside, yet Claudia still managed to prepare my order quickly and it was absolutely delicious. Matthew was incredibly kind and respectful--he even made sure to thank me for being patient and let me know he appreciated it. Big ups to both of them. Their kindness and professionalism made a stressful situation so much easier, and I truly appreciate it. read more

This place is a scam. Paying 5 dollars for extra chicken and there's maybe 5-6 pieces is crazy. Screw this location they are BY FAR the biggest rip off of chipotle that's already a ripoff read more

Chipotle Mexican Grill - This is what a almost 20 dollar bowl looks like from this location. This place sucks don't go there and don't waste your money. - Fast Food Near Me - Lathrop, California

I love this one because of the drive thru and also staff is helpful and nice. My favorite place to dine. :)

Terrible service . Customer waiting because rice not ready , chicken not ready employees look lost. Very disappointed. read more

Every time I go to this place they are always out of stuff. I don't even know why they are open till 11pm everyday since they are not cooking anything after 8pm. Worst chipotle ever. read more

Went today (Saturday) at 2:14pm Ordered 2 bowls with guacamole and 2 drinks at counter Thin short older woman working beginning of line ..horrible !!! Second young very pretty and very personable girl was super nice and great service and spooned toppings in very nicely ..that first older short one just spooned on bowl like slop Second girl handled with care had a nice smile and very good customer service !!! Cashier (rough) no customer service personality at all ..only spoke to the girl telling her what we ordered and just said a total very meh Please learn from the young girl how to handle customer's please cause she's excellent Front lobby mess and garbages full and hate to say "I'm used to that" read more

Chipotle Mexican Grill - Receipt that states napkin/utensils which were not in the bag - Fast Food Near Me - Lathrop, California

This is the bowl you get for the pick up window. Raw " fajita" veggies. A quarter scoup of chicken and basically an empty bowl. My wife's bowl was pretty much rice and lettuce. Do not waste your time here. This has turned me off to chipotle for good. They have been going downhill for years. UPDATE: don't waste your time going to the "contact us" reply. They have you fill out a complaint with their "automated" customer service and then say. Thank we will do better. Chipotle is a joke save your money and your time. They gave lost my business. read more

Chipotle Mexican Grill - Waste of money! - Fast Food Near Me - Lathrop, California

My favorite Chipotle to go to ! Never disappoints, they always make my bowls taste amazing and fill them up every time ! They're always super quick even when busy ! I went today and the girl that made our bowls sure does know how to make some tasty bowls, super sweet as well. Wish I got her name to shout her out read more

How come only one person working the line? There's a line of customers and the server had to run to the back to grab more tortillas while 6 other staff members were doing other things. I get they have their own duties but there's a line of customers all the way to the door! Customer is priority. Food is good tho. read more

Trash the whole staff and service is trash i rather go to Taco Bell. The way i watch them scoop my food but nothing is in my bowl. This is crazy don't ever shake rice in a plate like a salt shaker if you are being told to provide the less than portions just pre-make the bowls and let us choose one. oh, and clean up the lobby mid shift sometimes it's never ok for it to be empty and dirty lazy crew and poor management at the Lathrop location for sure. read more

Gave my sil received the wrong order I'm at the hospital and wanted some chipotle and ordered from there wrong of me they always mess up and I can't even go back because I'm stuck at the hospital thanks a lot Chipotle and ally whoever you are I hope you enjoyed my extra protein bowl I paid for! Will never order here again! read more

Chipotle Mexican Grill - Not my order - Fast Food Near Me - Lathrop, California

3 years later. Still terrible. Find another chipotle. My nephew was sick and throwing up last night after eating a bowl. Chipotle WAS his favorite place. This location ruined it for him. Update 5/20: My other nephew had to go to the hospital the following day and was diagnosed with food poisoning. He is sick and missing finals week at school. Update 5/21: My nephew is back in the hospital with a fever that won't subside, amongst other symptoms. He will clearly be missing his Vegas trip planned for Friday. They both had the chicken. This location literally harmed 2 teens trying to have dinner. This location has 1.5 stars. When is corporate going to look into this before they get the whole city sick? I am livid. read more

Nice staff! I come here pretty often and am almost never disappointed. Obviously some items can run out but you pivot and move on. If you treat people kindly and don't expect to be treated like royalty during rush hours, then things go smoothly. read more

The chipotle was super dirty, the bathroom was absolutely disgusting, there was no toilet seat covers, pee all over the seat and floor was wet. The floors inside were super messy and dirty, the garbage was overflowing and the tables were not wiped down. I mean who doesn't love chipotle but they need to do a better job of keeping the fast food restaurant clean. I don't think I'll be going back anymore. read more

To their credit, Chipotle did email me and reach out. They offered me free guac and chips as a replacement for my bad experience. Wow! Free chips and probably a little guacamole on the side. Still not coming back. read more

I mobile ordered ahead of time and waited about 10 minutes in line just to receive my empty quesadilla plate with all the sides but no quesadilla! read more

Chipotle advertises $12.25 for 3 steak or 3 beef barbeque tacos, however, I got ripped off by ordering 1 steak and 2 beef barbacoa tacos (as they charged me .80 extra). SCAM and not fair/right! read more

One star is being generous-- Let's see, where do I begin? I placed a drive-up order on 6/22/2024. It included one burrito bowl, 3 tacos, and a burrito. When my sister opened the wrapper for her 3 tacos, she found a huge black bug running a marathon around the lettuce. So disappointing! We had to throw away all of the items. I contacted their chat support because they don't answer the phone at this location. Support asked me for my order information, and I sent all of that over. I didn't get a response until today, 6/25, notifying me that they were going to refund $13.05 for the tacos. Mind you, they only responded because I threatened to chargeback the whole amount. Why not refund the entire order? Who in their right mind would eat the other items? CHIPOTLE, DO BETTER. read more

No surprise here that I'm alongside a massive amount of shitty reviews, with my own shitty review. I'm not a fan of Chipotle. But ok, it's my mom's favorite food ever, especially this location. So my family and I drive from Concord to meet her for Mother's Day lunch. Over an hour drive. The menu frustrates me, because unless you've been here before, it's not user friendly. They show quesadillas online, no quesadillas on the store menu. My husband takes a shot and ordered a steak quesadilla. Ok cool, no issue. I order the same just to be easy. My son orders the same. Mom and daughter order burrito bowls. 5 drinks. 1 bag of chips. ONE HUNDRED DOLLARS. I'm like. What. The. FCK?! $100? I'm looking around to see if I'm on MTV Punk'd. Turns out I'm not. Cashier kid just looks at me blankly. Toss them the bill. This food better be damn good. No receipt. No breakdown. Cuz there's NO PRICE listed for quesadillas, aside from the kids one. I would never. Ever. Spend $100 at Chipotle. But keep telling myself, it's Mother's Day... shut up... doing this for mom.. We go sit down. Open our foil containers. Weak ass small ass quesadillas. Meat is SPICY. Stupid AF to have meat spicy. Why is it spicy?! So I don't eat much of it. Son doesn't eat much of it. It's nasty AF honestly. Niece says chicken is spicy. Thank God mom had a good lunch. I'm salty AF over how much I SPENT on this dumb ass food. This place can kiss my ass $100 times. read more

They NEVER have fajita veggies and when you ask why they immediately get an attitude and treat you badly. I have been in 5 different times of day and they never have them. Considering the cost of an order, them not having fajita veggies is laziness considering how many people are just standing around. Won't be back to this location , such a bummer since it's one of the few healthier options in town read more

My kids wanted to try chipotle, so I took them The first time we went the meat was so spicy they couldn't eat it. They offered for us to try again Kids meal : they forgot the side and drink They did not honor coupon for free entree One girl was training the new girl she kept talking over her, looked like she was getting nervous so our now meals had less of the usual. The guy at the register had no customer service skills even for a slow period ( no line) read more

portion sizes are insanely worth. never been to a chipotle where they give you so much food. amazing 10/10 service. read more

Chipotle Mexican Grill - standard burrito bowl - Fast Food Near Me - Lathrop, California