This chipotle sucks!!!! They charging 21 $ for two protein cups and a bowl of rice. Not only that they got no hands santizer and no ice. And they got a nasty ass bathroom that was covered with pee all over the floor read more

Still a solid option for lunch, but every single time the bag of chips are either over salted, stale, or both!! Makes me sad Service is always good though read more

Good place to come for fast, healthy and convenient food. This place is just like any other Chipotle! I asked for a cup of water and the waitress assumed that i would fill it with soda. I felt insulted. Chipotle should train their employees NOT to make these insulting assumptions read more

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i can't believe i didn't look at the reviews before hand. i just ate there and i got stale chips THREE times!!! they never said sorry or never gave me a refund. they didn't even say a word about the stale chips. if you are working in the food service industry you have to be accommodating and apologetic. don't be lifeless and don't say i'm sorry read more

ordered online and when I went to fill up the cup with ice , it wasn't coming out I thingy i was doing something wrong. so I proceeded to just put soda and I tasted it gross with no ice. so then I go the cashier and ask if something is wrong with the ice. She and another line worker tell me "oh , yeah the ice machine isn't working " umm excuse me? Nobody put a sign and I was in a rush but wasn't even given an alternative. So upsetting!!! read more

I have ordered delivery here a few times and my order either had something missing or it was wrong. One time it was a completely different order, not sure what happened. I was weary of ordering delivery so I came into the store to order. There's a few tables (around 3) to sit at and then there is a hightop area with a few chairs to sit at. I got a chicken burrito, the rice was pretty salty I think it just wasn't mixed. I usually love chipotle but this location is a hit or miss read more

SOO ... i go there about every week and lemme tell yall they only got my order wrong once when i cheated on my regular chipotle spot . i get a burrito with honey chicken, cheese , corn mix , quaso , etc and it is sosososososo YUMMMYYYYY !!!!! the workers already know who i am and they are super nice and me and the workers are like besties i see them once a week and i would def recommend to the entire world !! read more

I ordered a chicken bowl around 5:30 last night When I was eating, I noticed a yellow nail inside my food. That was disgusting!! Please tell your employees to wear gloves!!! I would never eat from here again. read more

The staff at this particular Chipotle is so gracious when it comes to prepping my food. I'm grateful because I can be next level with my food demands. For years I only ate burritos and salad bowls from Chipotle because I honestly did not know that Chipotle sold tacos and I really love tacos. For years I believed that Chipotle was a burrito and Mexican salad bar. Is my foodie card revoked? Oh well. Every Taco Tuesday since my discovery, I go to this Chipotle for 3 crispy tacos with pork, shredded beef and all the fixings. My gripe with this particular location is that they run out of many Taco Tuesday standards. Today, they were out of crispy taco shells and down to the bottom of the pan scrapings on some fillings. Otherwise, the food is just as blah and basic (but edible) as it is at any other Chipotle. I do wish that there was more attention to cleanliness details in the dining area. Place could use a light sprucing up! read more

There was a time (#1) when I really thought Chipotle could do no wrong and I was jonseying for one to come to Queens. This location is the only one in LIC and so far, it's been a very hard sell given all the lackluster experiences I've had there. The two stars are mainly the nice folks and quasi-okay delivery time. The rest of the operation is all downhill from there. The store is a bit of a mess, each time I've come here. I've likened it to the repeated foot traffic of folks coming through the neighborhood but it's been like this pre and post pandemic. There is a certain griminess to the floors and metal tables. The space isn't all that big, but it's hard not to notice. Hence, I'd rather order online than eat in. Secondly, Chipotle's commitment to "sustainable" and "organic" food practices have been well documented (#2) but the food (and the convenience) of it has been the only reason I ever tune in. Strangely I've had more order snafus at this location than any other, which is mainly through take out and delivery. Plus what I've often received is not well packaged, somewhat messy, and frankly, unappealing to eat. Then of course, there's the prices. Chipotle is already getting up there on the price tag, but is it simply the location or third party delivery markup (#3)? It's not particularly cheap to throw down close to $20 after everything for a burrito bowl and/or burrito. I've come to realize that i'm hardly the only one who has experienced some subpar experiences here. Misery truly loves company. ___________ (#1) A *very* long time ago. (#2) As well as disputed. (#3) Or perhaps, all of the above. read more

Chipotle Mexican Grill - Burrito Bowl - Mexican Near Me - Long Island City, New York

Ordered 3 veggie tacos - guac, veggie, black beans, rice, corn, cheese. Pretty simple. I received 3 tacos with majority rice, no guac, no veggies, and the smallest spoon of beans and corn. It was very disappointing and took longer to make. If you do not have the ingredients for an order, please cancel the order!! read more

if i go into the store to order a quesadilla, why do i have to order it on the app or else you won't serve it? Please make it make sense. I've gone to other chipotles and they serve it upon request , do better smh read more

Arguably the worst chipotle in America. 2nd time getting the wrong order on a delivery - like NOT EVEN CLOSE TO CORRECT AT ALL. Don't eat here. The food is crap, others have complained about the food not being cooked all the way through. Rude staff. Lack of attention to detail. Tiny servings. This place is a mess - AVOID!!! read more

This rude lady gave me a really small burrito even though I asked for a little more. She was so rude to me for no reason. She was chewing gum while swerving and kept giving me nasty looks. Everyone else was so nice and kind to me, but this one lady was just so rude. read more

It was out of desperation/open restaurant opportunities in the neighborhood that we ended up eating here. The restaurant was dark, gloomy and grimey, so we decided to take out. We ordered practically the same bowl with one topping difference (sour cream versus cheese) but both bowls had a different quantity and weight. The food was cold when we ate it and it was a 3 minute walk home on a not so cold day. The taste was ok but really not satisfying. Everything was a brown mush and liquidy. Not a single taste identifiable. The chips were very greasy and not salted and had a funky taste. Not many chips in a bag either. The service was pretty bad too. Not only because of the two different sized bowls but she had trouble understanding simple instructions like 'a little bit of sour cream'. At checkout, we had to wait for the cashier who wasn't bothered to show up even if called several times. read more

A ok chipotle mex grill in Queens that has plenty of stool seating and space with the typical chip mex grill menu . Burritos , bowls , tacos , salads in the different categories of meat , chicken , shrimp, etc and the many different toppings makes it better in bowl form in my opinion . Got a chicken burrito bowl with the works and sucker was heavy like a small cantaloupe with decent amount of grill chicken . A bowl and soda is just under 20 bucks but worth it when you consider what you get and the chips and sauce when available ain't bad as well .It seems to be hit or mess when visiting chipotle but this long island city location is a hit overall . read more

I ordered a veggie burrito bowl (which comes with guac complimentary). I asked if they could put queso instead of the guac (which is cheaper ) and they outright refused. They said they "can't" which makes no sense, they just didn't want to do the substitution without charging extra. I understand it's a unique request, but they could've honored it. I've done it before at this location without a problem. read more

I went on a Wednesday during the lunch rush. This store is on the smaller side with limited seating options but service was quick. I ordered mobile pickup and they did a great job, fast, delicious, and a lot of meat! read more

Never coming to this Chipotle again, which is a shame because I live down the block. Everytime I order food here, something is wrong. They're out of an item and offer no replacement whatsoever. Soda machine and their lemonade machines are always broken!!!!! No ice!!! The type of soda machine they have requires ice in the machine to cool the sodas as they're being dispensed. Without ice to cool the machine (which runs hot!) sodas come out HOT. This is also the dirtiest chipotle I've ever been at and it's not even high traffic enough to excuse. I visit usually 2-3 hours before they close and literally have had issues each time. You should not be out of food or ice 2-3 hours before you close! No apologies so you know this is normal for them! Zero stars if I could I wasn't going to add my god awful experience trying to contact customer service because it has nothing to do with this restaurant in particular but now that C.E reached out to me I will say this..... Each time I've reached out about my complaints it's never with a real person and I'm offered a free drink only that expires as an "apology". I don't want a free drink, I want my refund (which the employees say I can only do through the app which is a lie) or someone to actually do something about this location! Customer service robots have been no help!!!!!! read more

Honestly, this place is hit and miss. The only thing that's consistent is the disorganized, rude, and unprofessional staff working. I haven't really had a huge issue with quantities and quality. Taste has been good for the most part but it's the staff that makes it so hard for me it always come back. I've even resorted to ordering online and picking up and they still either make me wait anywhere from 10-35 minutes additional from the time the order was supposed to be ready. On a few occasions, I picked up my order got home and noticed a whole bowl is missing. It's a huge inconvenience to have to return to get your food that you paid for and ordered. On both occasions there was no apology or anything and one time I was told, "yea we have it here there you go", so knowingly they could've reached out since it was an app order but didn't. The other issue is the cleanliness of the store. There are times when certain staff is working, they are friendly, quick, and efficient. But it's a very rare chance I order the same time they're working. Also, don't order the lettuce for salad, it's not good quality at all. read more

routinely out of veggies by 8pm routinely out of cilantro so rice is unflavored random levels of salt (sometimes too salty sometimes not enough) glad it's around in lic since i live here but this place needs to get their act together read more

Always loved chipotle. Hate when they mess up an delivery order. Not a fan of this white substance that I think is cheese. Doesn't take away from the same great taste but def not a big fan of cheese read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Long Island City, New York

Ordered bowl with balbacoa the hell I only eat 3 spoon and all left is rice in never again going here and its a rip off read more

Chipotle Mexican Grill - Mexican Near Me - Long Island City, New York

Seems like a lot of review had issues with missing or wrong orders. However, I did not have that issue during my visit. Just your typical run of the mill Chipotle, nothing special and nothing out of the normal. Decent spot to go when you are in the mood for a decent bowl or burrito. read more

If i could give zero stars i would. Unfortunately it's the only one near me so there was no choice today. Last time they gave me the portion size for a rat, same as today. I saw the guy next to me (he's a buff dude and im a small woman) get nearly twice the amount of mine even though we pay the same price. Super messed up. Workers all had so much attitude and manager was rude. read more

I'm really torn. I have always loved Chipotle. But as a whole, not just this location, they're just not doing as great as they once were. The quality of the ingredients isn't as good, the portions aren't as big, and the meat (I always get chicken so can't speak to the others) is always overcooked to the point of dryness. It's just not as appetizing anymore. I would frequent this location more if I had a good burrito bowl but each time I've gone it's just been meh. One thing that really irks me about this location specifically is their garbage situation. Almost every day on the sidewalk across from their entrance there is garbage that somehow does not stay in it's bag or is leftover after the trash is picked up. Empty avocado shells (is that the right term?), or what have you just dirtying up the sidewalk for the pigeons to come collect. I don't understand why their garbage can't be contained. I'm not sure if part of it is due to the people who deliver their merchandise, people going through their trash or if it's just poor trash handling but it needs to be addressed. It's unsightly and annoys me every time I walk past it in the mornings. Do something, Chipotle, please!! read more

I have a problem with this one employee everytime I come here. She has pink/reddish hair and wears heavy makeup. She always has a rude attitude and acts like the customers owe her something. She rolls her eyes when there's a question and this time in particular she drops her hat then groans and picks it off the floor and continues to wrap my burrito. How unsanitary? I work in the service industry so I understand bad days but clearly this girl clearly just has a bad attitude and is moody all the time! read more

Food tasted disgusting. The steak tasted like it was made in a 7th grade science lab, sometimes it tasted lien fish... the chips were stale and the tortillas tasted old. As I was picking out my ingredients, I saw the sauces and food to choose from looked old. read more

HOLY F**K, this is the first time this has ever happened to us. My girlfriend and I ordered take out and upon arrival, there was hair in her bowl. After a couple of minutes, we opened it back up, so that we could take a picture of it, and then that's when we found a f**cking bug as well. Not only that but they forgot our drinks and the cilantro was rotten. I circled the bug for you guys, cause it's kind of hard to see. I would avoid at all cost! Worst experience ever! Go at your own risk! No joke.......seriously......0/10. read more

Chipotle Mexican Grill - Green bug, I circled where it is as it's kind of hard to see. - Mexican Near Me - Long Island City, New York

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Came here for the BOGO deal and they essentially were out of food over an hour before closing? No lettuce, rice, beans, salsa, or guacamole. Just protein. Still charging full price. Even the cashier said it wasn't worth ordering lol. read more

Love Chipotle even though they can be a hit or miss based on location, time, and staff at the time you enter. I had no issue here. It was relatively quiet and empty when i came in. There was only 1 other customer. The staff was very friendly, and i was able to enjoy a meal in a quiet seating area with no issue. Maybe i just got lucky on the day i came in? They made no changes since COVID. There is no plexiglass anywhere. However, it was pretty empty so i felt comfortable taking my mask off to eat. Always better to stay safe. The food was really good and full of flavor when i ordered. No complaints. Come in and support them! read more

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I went to this chipotle on 8/8 around 9:30pm to pick up a food order. The sever asked a man to put on his mask. As she watched him he yelled at her, don't look at my pocket. He put it on for a second and then took it right off. She asked him again to put it on again. He didn't listen but she proceeded to serve him. I then told him to put his mask on and respect her. He became irate cursing at me. Another employee came over and said what's the matter and then took over serving for him. This man was putting everyone's life at risk and your employees just let it happened. I'm disgusted and disappointed. read more

Tiny portion sizes and half the bowl is empty . Don't online order. Fortunately there are now better options nearby that don't skimp on portion sizes read more

Is this a joke? $20 for a bowl that isn't even half full? This is my first and last time ordering from this dump. What a huge disappointment. read more

Chipotle Mexican Grill - $20 keto bowl that isn't even half full. Never ordering from here again. - Mexican Near Me - Long Island City, New York

My burrito was like 70% as filled as other Chipotle's. I gave it two more chances and had the same thing happen, so I stopped ordering. It's a shame because I love Chipotle! read more

I had the most traumatic experience at Chipotle the other day. I ordered my food after work and came home to eat it. After about taking 5 spoonful of food, i noticed something pointy. After taking a closer look, i noticed that something was moving. It took me some time to realize that it was an effing cockroach? Or a cricket? Looking bug. I froze and stared at the bowl for about 15 minutes and took a video of it in disbelief. I went to the store and threw the bowl on the counter asking for a manager. He comes out, looks at the bug and says, "this must be from the lettuce! I'll give you a refund. And if you want i can give you another bowl." Lol. What? If a live cockroach came out of your food, would you be able to eat another one? This is the quality of food and service that Chipotle offers. I'm gonna be traumatized forever. RIP. read more

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The workers here are fucking morons they don't get orders right and make you wait forever to receive them

Multiple times my pick up have been missing items. For example, my steak salad was completely missing steak. Another example, ordered chips and guacamole instead got queso. Another example, ordered a quesadilla and a salad, missing the entire salad. Chipotle wants you to use the app, but this is what happens. I'm not sure who is managing this location, but they should be audited and re-assessed. read more

I am so happy this place opened. I love the fact they are brand new so you know the kitchen is cleaner than most. It wasn't too crowded today because of the weather. They don't have online orders yet. The staff was very nice. The soda area was much to be desired for because the ones in Manhattan have that special machine. read more

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You guys...the floor is sticky and dirty. Is there a manager? Is there a manager of the manager? The food is ok but I don't really feel comfortable eating here because it is filthy. read more